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CB Furniture Stores Ashley HomeStore Complaints #202-221
Ashley HomeStore

Ashley HomeStore review: Non-Delivery and Refusal to Issue Refunds

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Author of the review
2:00 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

THEY DON'T DELIVER ITEMS AND REFUSE TO ISSUE REFUNDS WHEN THEY DON'T

I purchased a couch from this store's Willowbrook location in Houston, TX on 02/20/22. The first delivery was scheduled for 02/23/22 and never showed. After the delivery window passed, I made an inquiry and was told the couch was never in stock. Okay, these things happen and just wished I was informed at the time of knowing.

Second delivery was scheduled for 03/02/22 and the couch was again not delivered. It was damaged when it was being retrieved. I got a call that time. Silly me, scheduled it for a third time on 03/04/22 and you guessed it, another issue. It was damaged again when being retrieved. I requested to cancel the order and to process a refund. I purchased a couch elsewhere and it was delivered on 03/06/22 with no issue.

03/14/22 after seeing no refund, I inquire about the status. The cancellation was never submitted. This time a refund was issued on 03/16/22 but nor for the full amount. I inquire again and was told I need to physically go into the store to get the rest of the refund. I enter the store on 03/16/22 and am given a heap of "that's the system and it's the process and we don't have control of that side of the refund" nonsense excuses.

It's 03/27/22 and I am still awaiting that refund and was just told I need to return to the store to find out the status of the refund.

Desired outcome: I paid $1,672.43 and have received $1,217.80 so far. Seeking outstanding amount.

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  1. Ashley HomeStore Contacts

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    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
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    Sep 07, 2026
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Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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