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CB Furniture Stores Ashley HomeStore Complaints #222-241
Ashley HomeStore

Ashley HomeStore review: Bunk beds

B
Author of the review
11:07 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Bunk Beds purchased 1-15-2022 and was sent to the warehouse to pick them up. After 45 minutes in the cold, I was not given all of the pieces to the bed as I was told they were not itemized on my paid invoice. I was told by a young man that their ride was there and they needed to go. The young girl at the desk told me they should have been closed 40 minutes ago (I was there an hour before closing time). I witnessed boxes being tossed and kicked around the warehouse as well as conversations about drug use. I returned to my house with the few bed pieces I received and was told they would be picked up 2 days later and that my refund would be started once they leave with the bed. 6 days later and the pieces have not been picked up and my refund has not been placed. I spent $2, 000 at this store. I have a child with no bed. Never again. I do not recommend them. Do not buy from Ashley Furniture!

Desired outcome: none

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
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Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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