CB Furniture Stores Ashley HomeStore Delivery / customer service

Ashley HomeStore review: Delivery / customer service

Kevin McLoughlin of US

Oct 24, 2023 5:17 pm EDT

Verified customer

Featured review

One of the worst experiences I've had. The salesmen and everyone in store are great, but after we ordered it has been a nightmare. First off we chose ashley furniture because we didn't want this headache. We spent near $10,000 and on a pair of couches, a sectional for the basement and 2 mattresses with bed frames. Fast forward 2 weeks and the couches, along with one mattress is being delivered. The other mattress ended up being on back order which we were informed a few days before the delivery date. The 2 couches in the living room were easily delivered along with the full size mattress, then the sectional (which I measured the hallway several times before ordering and knew it would fit) comes and they get everything but the corner piece into the room. They were trying to fit it through with the curve against the wall, damaging the sheetrock several times, all they had to do was turn it around. They tell me it needs to be taken apart and I talk to their supervisor about them bringing it back to the warehouse and having their team remove the back of it so it would fit. Fine, $180 charge, agreed they left. I go into the back yard and see the piece sitting out there with it going to rain that night. I call my brother he drives an hour and took us about 3 minutes to get it into the room that it didn't fit. A few days later the bedfranes arrive in boxes that looked like they were having a throwing competition with. What do you know, both bedframes are damaged and the one is missing a leg. A week later the final mattress arrives, great. They come rolled up vacuum sealed so I have them leave it in the living room while my new bedframe from RAYMOUR AND FLANIGAN is being setup. A few hours later we move the mattress up and open it, SURPRISE, it's the cheapest $800 mattress that they sell. We spent over $2000 on the mattress we ordered, now we have the replacement mattress being shipped after waiting another 3 weeks. I called to ask about the cheap mattress that is here and told them that I wanted a supervisor here when they remove it because now the house it fully furnished and they will be bringing it past 2 TVs, and the lady at the warehouse got an attitude with me about how their movers are professional, and it won't be a problem. In the next sentence she asked me if I had rope to tie the mattress in half for them. I'm sure this will go great tomorrow. Conclusion, ashley furniture is not a great company anymore and I would never recommend this company to anyone.

Ashley HomeStore - peeling leather couch 211

Ashley HomeStore - Not honoring warranty 94

Ashley HomeStore - Cancel order 19

Ashley HomeStore - exchange or refund policy! 8

Ashley HomeStore - damaged furniture delivered! 26

Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed 3

Ashley HomeStore - terrible company 3

Resolved

Ashley HomeStore - Couch order # 0634950698 1

Ashley HomeStore - rude store manager

Ashley HomeStore - 3 bedroom sets for 30,000.00

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Ashley HomeStore Contacts

Ashley HomeStore phone numbers

+1 (800) 477-2222
+1 (800) 477-2222

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Media Contact

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Media Contact

More phone numbers

Ashley HomeStore emails

ecustomercare@ashleyfurniturehomestore.com

100%
Confidence score: 100%

Support

Ashley HomeStore address

1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States

Ashley HomeStore social media
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Sep 15, 2024