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CB Furniture Stores Ashley HomeStore Complaints #2-21
Ashley HomeStore

Ashley HomeStore review: Ashley Furniture of Chattanooga TN damaged my home, refuses to take responsibility, and 60 days later, still no resolution

K
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6:41 am UTC
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It has now been almost 60 days since Ashley Furniture’s delivery team caused extensive damage to my home and furniture, and despite reporting it immediately, providing photos and video, and being told someone would contact me, I have yet to be given any kind os assurance that Ashely and or delivery team will fix or pay for the damage caused at my home.

During the delivery, their team split a beam on my exterior railing, completely tore my mailbox out, damaged the bottom drawer of my dresser after hitting it while bringing it inside, knocked a mirror off my wall, and put a hole in my wall.

This isn’t a minor scratch or a small delivery mishap. They damaged multiple areas of my property and the furniture I purchased from them.

What makes this exponentially worse is the complete lack of accountability afterward. I have reached out. I have documented everything. I was assured someone would contact me. 60 days later, not one person from Ashley Furniture has bothered to call, email, or attempt to resolve the damage their delivery team caused. In fact when I call and talk to their managers there they take no accountability for it or the company they hired to deliver my items

I cannot imagine a company believing it is acceptable to enter someone’s property, cause this level of damage, and then simply do nothing. And when I say nothing… it is nothing.

At this point, “disappointing” doesn’t begin to describe it. The lack of urgency, responsibility, and basic customer service is appalling. I should not have to chase a national furniture company to get them to take responsibility for damage caused by their own delivery team.

I am still waiting 60 days for someone from Ashley Furniture to contact me, take responsibility, and make this right. Until then, I would strongly caution anyone considering purchasing furniture here to think very carefully about who they are allowing into their home and what happens if something goes wrong.

DO NOT BUY FROM ASHLEY… even for the fact the quality is also awful.

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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 22, 2026
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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