Art Van Furniture

My husband and I went to the Schaumburg store last Saturday and ordered a kitchen table. I was going to use the progressive credit, they took 52 dollars out of my account that day, I got an email saying that everything was good with progressive, a week later the store is calling me telling me that progressive is asking for verification of my address before they can order the table. I said I wanted to cancel the table and I want my $52.00 back immediately. They told me I had to call progressive to ask for my money back. I asked to speak to a manager, a few minutes later a guy answered the phone, he didn't tell me his name and just said "you have to call progressive to get your money back". This is the worst customer service ever, the managers name is Joel and the girl who called was Angela? Something close to that. I called progressive, they were very nice, they actually told me that the store was supposed to call them to cancel not me. What a joke Art Van Store is...If I could give negative stars I would. NEVER again will I step foot into one of your stores again. POOR SERVICE!

We purchased a daybed there and we were told by the sales man that the price was $699, however, he failed to explain that the trundle was not included and that was an additional $225. We spoke to a manager and they claim they would waive the restocking fee. They are giving me the run around about this and nothing has been done. My daughter is sleeping on the floor right now thanks to you guys! Bad sales tactics, bad management, bad service!