Aramex International
reviews and complaints

I ordered clothes from Shein and I paid the money for delivery, Last week when I called your company said they will deliver our parcels on Monday 20/12/2021 between 16:00 and 18:00 but then I didn't get my delivery. Today it's Wednesday and I still didn't get my delivery. I'm gonna need this things this week so I need my things

I have never dealt with the most f***d up company lime this one! 😠😠😠The service is beyond appalling. Like I have had enough of this stupid company, firstly I use my money to call them on top of the long wait I have to endure, when I finally get through the consultant I spoke to has the nerve to hang up on me without solvibg my query... I was that my order will be cleared from customs within 4-5 working days but it's 3rd week now and no clarity! I f***n hate this company to the core for real... It has inconvenienced me so many times I don't want to deal with them anymore, I'm done! Is it possible for the customer ombudsman to intervene?Iike I'm sick and tired for real...

I would like to address my frustrations in Aramex Kuwait for not taking action with my case. It has been months since it all started. My shipment ([protected]) arrived in Kuwait around March but it it arrived in my doorstop around May. The delivery guy just ring my doorbell and left the fifthly empty paperbag. The packaging looks like a garbage, torn and with a lot of stains everywhere. I've been following this up thru email and phone calls but they always say they are doing the investigation and will get back to me. I have sent all the documents they asked from me even my bank account for the claim transfer because they told me that the payment is under process and and it will take like 7-10 business days but month had passed and still I didn't get the claim payment and they never get back to me anymore. I am already desperate and don't know what else to do. I am an aramex member more than a decade and last year I even upgraded my membership to Flex and this happens.

Appreciate if you can help me to resolve this issue, 2021 is almost over and yet im still here chasing aramex for this claim. This case reference will show you the loop of all out conversation just for your information as well.

Note: Im attaching the photos for your review and records.

Thanks,

Ma. Leonora Sue Vidal
email: Lhen.[protected]@gmail.com

I am Dr. Hazar Tabban, requested delivery of documents less than 0.5 kg from Jordan Amman to Doha Qatar.
I wanted to pay cash at delivery to avoid that my colleague in Amman paying the cost.
I asked how much the cost on me, they said it will be 190 QAR. and to be paid in cash.
I sent the email to ask how to manage the pickup scheduling in Amman. My email on 17th Nov received a reply on 18th with request for details. I called and made a request over the phone on 18th Nov which was Thursday and the staff assured me that they will reply with an email to confirm the details then they will contact the person in Amman and go for pickup. I did not receive the email and called again on Monday 22 November to follow up, they informed me that they lost the request and we needed to make another request. I gave the details again and they initiated another request at 9 am Monday 22 Nov. I received the email around 4 pm Doha time with IMPEX #: IMQA25989 which had the wrong middle name of the sender. I called and the man who answered, Ammar I think made a new request and received the confirmation email within 1 hour, at 5-6 pm on Monday, with another IMPEX #: IMQA25991.
The shipment was picked up at 5 pm Jordan time on Tuesday 23rd Nov.
I received a tracking number [protected].
The tracking of my shipment stated that expected delivery on Saturday 27th Nov. I had provided my residential address since it will be delivered over the weekend. I requested the delivery to Ezdan Hotel tower 1.
On Sunday 28th Nov, I called aramex and they said it might take 3 to 5 business days for delivery. hereby, I added the priority to deliver to my work address in Leabaib center and updated the delivery info. The staff mentioned he cannot put 2 addresses, then I clarified that from 9 am to 2 pm to work address and from 2:30- 5 pm in my residential address.
Today, Monday 29th, I received a phone call that the delivery will be in the morning to my residential. I asked to bring to work, the agent stated that he can deliver only to essential address as it is his task work area.
Once I arrived to residential, I called the driver who told me that the cost is 276 QAR. I was shocked how the cost would change from 190 to 276. I called the call center waited 9 minutes, the agent lady raised the issue and did not solve it. I called after 20 minutes to check since I did not receive an email from aramex, the agent male Ammar mentioned that the cost is 276 plus the delivery to address fees of 23 plus QAR. I was really mad with all the miscommunication, dishonesty, non reliability in all aspects: 1- lost initial request
2- wrong names in the 2nd request
3- delayed delivery
4- wrong info where and at what time to deliver. and finally 5- wrong cost .
I need to raise the complaints to the highest levels in Aramex for this shipment mistakes and inconvenience.
I had to pay the amount which I do not agree on, since this is my specialty degree and I needed it urgently for visa paperwork in Qatar.
However, I request to return the extra money I paid over the 190 QAR which is 86 QAR.
I would request a notification of careless attitude from staff at call center.
Thank you for your consideration.

I have an important document sent to me from Sudan. Tracking number [protected]. Supposed to received it after 5days. Phoned their customer support and they promised it will be with me in 1-2 days. 2 days passed and no sign of it. Phoned them again and they said it is in transit to Hermes the other company which will deliver it. They can't give me date.
Waited for a full week and they said that the Hermes can't deliver it because of the address! The address is a hospital and my phone number is included as well. They said it is being returned to them and that will take 14working days!

AWB [protected] AND [protected]

They Use a BOT for delivery booking. BOT offers you choice of delivery after 1 week (earliest). Then it never is delivered. So I was forced to re-book after another week...TWO WEEKS and not yet here.

I sent e-mail complaint. AND I get a standardised response. Then it says: YOUR SHPT WILL BE DELIVERED ON ... date that I booked second time. THAT's IT ... No way you can have anyone Call you back

DHL... Time to buy these idiots out! They are going TNT way... will disappear soon !

- Vijay PANCHMATIA

I contacted them on 15/11/2021 to redirect a parcel and was confirmed actioned by the customer services staff. On 19/11/2021, I received notification that parcel has been delivered, checked with customer services staff and they confirmed it was delivered/ left in the letterbox in the old address. And I was told by that staff, that now I need to organise on how to pick up the parcel, which I live 7 hours drive away from the old address.
Also Aramex was delivering this parcel on behalf of UPS International and in the UPS site, it showed that parcel was signed by received, which is totally untrue.
I find this experience with both UPS and Aramex appalling and very stressful. Now I am left without a parcel and bunch of emails telling me to lodge missing item.

Greetings,

-Several attempts to deliver but no one is arriving in my location to hand over my items

The following shipments below shows 'delivery attempted'. Courier Representative is calling but when i shared the location they are hesitant to deliver the item because its far.

[protected]
[protected]
[protected]
[protected]

Still I DID NOT RECEIVE THE ITEMS ABOVE

Further action is needed, i need my items to be delivered in my location which i provided to amazon and eventually provided to courier representative.

Br,
Michael
[protected]

They called me ONCE to deliver my package, but as I was working could not answer. I called back 2 minutes later but the number was not functional. They then suspended my delivery, because I missed one phone call. This is my debit card and I need to pay rent, so I had to postpone all payments until the service actually allows me to speak with somebody. I scheduled the delivery again, but zero response. Then was requested to submit delivery details AGAIN even though it was clear as day. They sent a feedback survey but the link was expired and I couldn't even complain on their end. This company must be intentionally daft, as there is no other explanation for such a lack of competency. That's what happens in developing countries, I guess.

Re: tracking number FJ0006323587

I have been attempting to follow-up on this parcel for the last four days with numerous emails, phone calls to your service with zero response and result. This is now 8 days late and appears to be stuck with your Auckland freight with no real reason. I am extremely dissatisfied with the lack of service. Will not use or recommend this company. I will not be at my address to accept this package and have been trying to find a solution so I can get what was promised to me in the timeframe promised. I needed this package urgently by 5/11/21 which wasn't honoured. I have tried calling emailing your team who havn't even attempted to reassure me about a status. I have also offered to pick this package up and can't seem to get Aramex to agree to this without "speaking to their manager" who has not returned my numerous requests. What a terrible service with zero options to escalate this issue. I will never use your service again and will most likely be discussing this with Auckland media fair go so that other people are not caught up in this crap.

Hi Team,
My name is Nidhi and I am waiting on 2 parcels which have been in NZ since the beginning of October but still not being delivered to us.
This parcel is original from UPS and it has got transferred to Aramex who are unable to service this.
The customer service department is horrible and only gives closed ended answers - there is no progress on my parcels since 3 weeks and they keen delaying the date of delivery.
There is no one to help us and we are extremely disappointed with the service.

TRACKING ID FZ0011639285

It's been 45 days. Didn't receive my delivery yet. Really frustrating to see the customer support giving same updates when I call them. Stuck in back office and we have escalated. I don't understand the process. No value for customers at all. No proper protocols. No updates from them. I don't know what to do. Can anyone help? ARAMEX IS A PIECE OF [censored]. NO ONE CARES.

Dears,

Unfortunately this is the first time I dealt with Aramex and it will be the last time ever to deal with them. I have a parcel should be delivered 20 days ago, and the customer service simple they are telling me "it is lost"! Just like that!
It is lost and they said "it has no value for us"!
When I asked to be transferred to the complain team, they said we can not do that!
Honestly, I don't know what kind of service is this! And on which basis they classified my parcel as no value!

My courier reached designation on 20th Oct. No feedbacks from Aramex for two complaint registered and the customer service team is arrogant.

I have purchased goods online for a wedding. Paid supplier and parcel landed in SA on 8th of October. Then since the 13th of October with Aramex Clearance. I have phoned spoken to 3 Consultants (3 different days I phoned) they will send to customs department to send clearance invoice after I told them I did send an email prior to phoning as this was an instruction from customer care auto reply email. Today is the 20th of October 2021 phoned again as the consultant told be 5 working days i explained its 7 working days already so it is over their 5 days. Oh sorry nothing I can do will send again. This is the poorest service I have ever gotten from a courier company and by not getting feedback is what is frustrating me!

I sent a parcel through your service on the 5th of October 2021, but it's not been delivered yet.

It was some medicine which I have ordered from Australia for a patient. Because of this pandemic and the lockdown situation, I trusted your service.

It's been 10 days, still not been delivered yet. Are you gonna take the responsibility for this? It was for a patient. And those medicines are not available in Sri Lanka

Sri Lanka Aramex City office keep saying it's delivered. But it's not. Even the website says it's in transit.

My tracking number is - [protected]

Very disappointed about this service.

My parcel send from srilanka. 1 Month passed. Still not received my parcel. I call many time your customer service. They tell everytime same reply. We will delivered with in 1 weeks. Your service period 1 month? So sad to me.

I have shipment from UAE to my home in Saudi Arabia, Aramex sent me a message that my order has been given to delivery
The delivery man sent me a message looking for my location
After i sent him my location he didn't show up. And more he is not answering my calls
or messages.
Now my order is with the delivery man who is not answering me for 2 days!

Customer service also not answering my calls !
To whom i should complain?
My shipment number is/ [protected]
[١٠/‏١٠ ٧:١٦ م] Aramex: مرحبا Eman Binmahfouz انا ارامكس بوت 🤖 لديك (2) شحنات :

*[protected]* 🎁 الشحنة قادمة من AL MASSAR LLC في الإمارات العربية المتحدة الى المملكة العربية السعودية
حالة الشحنة: *تعذر الاتصال بالعميل - مطلوب معلومات اتصال إضافية من قبل العميل*
الموعد المحدد للتوصيل: 10/10/2021 8-20
تم تحديث الشحنة في تاريخ 09/10/2021 09:11:00 PM من قبل مركز أرامكس في المملكة العربية السعودية

Im not proud at all aramex jordan be like (aramex from fordeal) ، There is no follow-up and there is no interest for the employees, everyone who works in it speaks in the form of the manager, the rights of workers are wasted, management is indifferent, and meeting its manager is more difficult than entering the White House

Hi, I am a regular shopper at Amazon USA. When importing the goods it is mostly delayed at Aramex to deliver . I have been trying for 4 days for someone to answer the phone at your Johannesburg branches . I have tried various numbers eg. +[protected], +[protected], +[protected], +[protected]. No one is answering . I have been trying since 27/09/2021 every day morning and afternoon. This is not the first time that this has happened Customer Service in Johannesburg is really non- existence .

I logged a case with Aramex about a shipping parcel [protected] on the 29/09/2021 about my parcel. Reference JHB/092/15596 and this still has received a resolution from yourself . ~The following is stated on the email from Aramex "Your request has been received by the customer service team who will contact you back within 24 to 48 hours for assistance"

Because I shop so regularly at Amazon USA I can honestly say that the Customer Service in JHB is non- existent now for years. Can Aramex please find a resolution for this.

Thank you
email address ([protected]@gmail.com)