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Aramex International

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Aramex International Customer Service Contacts

+1 424 750 9338 (United States)
+44 175 321 0503 (United Kingdom)
+353 18 078 000 (Ireland)
+45 70 247 247 (Denmark)
+39 292 6851 (Italy)
+31 104 287 211 (Netherlands)
+351 219 587 269 (Portugal)
+41 227 178 500 (Switzerland)
+852 35 567 000 (Hong Kong)
+62 212 960 3333 (Indonesia)
+60 377 878 787 (Malaysia)
+63 323 467 184 (Philippines)
+65 65 430 300 (Singapore)
+ 27 215 268 600 (South Africa)
+82 215 660 333 (South Korea)
+66 20 227 070 (Thailand)
Plot 121-221, Office 5, Abdulrahim Al Zarooni Real Estate, Airport Road, Deira
Dubai, New York
United Arab Emirates - 95946
Find All Offices

United States

3750 West Century Blvd, Inglewood CA 90303

167 Merizzi Street. Saint-Laurent, Montreal
United Kingdom
Aramex House, Old Bath Road, Colnbrook, Slough, SL3 0NS, London
46 North Street, Swords, Co. Dublin, Dublin

Building 262/Entrance 7, 1300 Vienna Airport, Vienna
Leman International System Transport a-s, Express Division, Ventrupvej 6, Greve

Virkatie 1, Vantaa
2 Rue des Voyelles, Zone de Frêt 4, Roissy CDG Cedex
Moenchhofallee 13, Frankfurt
Via Milano 9 - 20090 Rodano Pobbiano (Mi), Milan

Reeweg 24,3088 KA Rotterdam, Rotterdam
Brånås Næringspark 2, 2019 Skedsmokorset, Oslo
Edificio MRW Urbanizaçao da Terra Comprida Lote 1, Vialonga
2 Ugreshskaya 55, Moscow
Mejerigatan 1, Gothenburg

Voie-des-Traz 20, (Freight Buiding, Geneva Airport), Door № 3; Office E32, CH-1218 Le Grand-Saconnex, Geneva
Mimar Sinan Caddesi, Serhat Sokak, №35, Ikitelli, Istanbul
1st floor, № 2 Office Building of Tianzhu Logistics Park of Sinotrans Development, № 20 TianZhu Rd, Tianzhu Airport Industrial Park Shunyi Dist., Beijing
Hong Kong
1/F, Mapletree Logistics Hub Tsing Yi, 30 Tsing Yi Road, Tsing Yi, N.T., Hong Kong

Jl. Blora № 16 Menteng Jakarta Pusat 10310, Indonesia, Jakarta
R. Señido Building 1, AC Cortez Avenue, Mandaue City, Manila
3 Changi South Street 1, № 01-01 & № 04-02 Singapore 486795, Singapore
South Africa
3 Platinum Crescent, Milnerton, Cape Town
South Korea
53, Sejong-Daero 9-Gil, Jung-Gu, Seoul
1F&2F., № 25, Ln 178, Ruihu St., Neihu Dist., Taipei City 114, Taiwan (R.O.C.), Taipei

153 Soi Pridi Banomyong 14, Sukhumvit 71 Rd., Phra Khanong Nuea, Watthana, Bangkok 10110, Bangkok, Thailand
8th Floor Athena Building 146-148 Cong Hoa Street Tan Binh District, Ho Chi Minh Vietnam, Ho Chi Minh is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Aramex International Customer Service. Initial Aramex International complaints should be directed to their team directly. You can find contact details for Aramex International above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Aramex International. Discuss the issues you have had with Aramex International and work with their customer service team to find a resolution.

Complaints & Reviews

AramexAramex delivery staff changing information with out asking customer

I got msg from Aramex and confirmed on 7th March Delvery option on 8th with location and email and then saw it was changed in the system on 8th as customer not found and I called and expressed my anger for the same and wanted my delivery which they between 9 am to 2 pm promised to on I saw changes today in tracking for which option of Delvery or pick up . Why do I have to repeat the same every time and this not acceptable that your staff change things as they want and don't do what they are suppose to do as per the customer instruction . I need my items today as I passed it by phone yesterday for my two shipment of Next . I don't your lazy staff to change it as they want on 15 th to add it with the other shipment . 9th March. How ever ;

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    Aramex InternationalAwb no. [protected] Delivered to wrong Address

    Hi Aramex
    I have a shipment from amazon and i got a call from my previous office that there is an item that was delivered to their office. I was surprise bcoz i never used this address. I called your customer service and made a complaint they have confirmed that your delivery guy delivered the item in a wrong address not the one that is mention in amazon. But i hve not got a call back from aramex.
    Pls can u help me i need the item to be delivered in the right address. pls call me at [protected].The address mention in Amazon is bldg 49 flat 407 Discovery Garden and not in Dubai Airport Freezone.

    I am very dissappointed on how Aramex wrongly delivered the item.
    Sheryl Viloria

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      Aramex InternationalNon Delivery and Poor Customer Service

      Aramex provides the poorest service delivery and a very non professional delivery service.
      Product was scheduled to be delivered time after time and never got delivered. After rescheduling the delivery because they never turn up, I decided to call the customer service and he reassured me product will be delivered in 3 days time, 5 days past, still no delivery. Called customer service again and the quality of customer service provided was worse than poor, utterly useless. Shame on you Aramex Dubai, you are terrible terrible terrible.

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        Feb 20, 2020

        Aramex International — unethical behavior

        Dear Sir or Madame. Greeting from Egypt, Alexandria. Kindly note that. Since 1 month or more a little...

        Aramex Internationalshipment take long time

        I have an urgent shipment contains government documents and passports and it's holding my travel. I informed the rep in Jordan and he mentioned very urgent. The shipment should arrive to Jeddah the area im staying. I surprised that it went from Jordan to dubai then to Riyadh and no update about it .

        It tooks one day from Jeddah to Amman when i sent first time .

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          We are here to help

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          Aramex Internationallost shipment number [protected]

          I have shipment from 30th dec 2019 with global shopaholics and aramex company aramex told me they didn't receive the shipment from global shopaholics and global shopaholics say they send my shipment to aramex with tracking number [protected] and I didn't know where is my shipment from month and I make a lot of complaints without any solution to the problem

          lost shipment number [protected]
          lost shipment number [protected]
          lost shipment number [protected]
          lost shipment number [protected]
          lost shipment number [protected]
          lost shipment number [protected]

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            Jan 30, 2020

            Aramex International — shipment no [protected] from turkey to riyadh since 17/1 & not arrived till now

            Shipment [protected] from Turkey to Riyadh since 17/1 and not arrived till now i already opened a request at...

            Jan 23, 2020

            Aramex International — package not received

            On Sunday December 15, [protected], sent me an email telling me that shipment #[protected] has arrived and...

            Jan 22, 2020

            Aramex International — very bad support from customer service department

            Dear Sirs, I address to you a complaint of bad support from all those responsible for my company'...

            Aramex Internationalparcel

            Tracking id [protected]
            I sent parcel since 29 december
            Your represtative assure to deliver parcel till 5 January...but till today parcel is held at airport...please check details sbd inform me ..i already put complain but no response from your side ...i show how's responsible you services are... kindly update me from present status
            Umar Irshad

            Dhq civil hospital H2 gujranwala

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              Aramex Internationalcustomer service

              I've been trying to reach aramex costumer service in kuwait, but no one answering, I also tried to make a complaint and went to aramex head office but they didn't help much. I am very upset as I made several complaints in the past about my shipments being late and not informing me for the time of delivery, as this is not the first time, and all they can give is excuses! I am a costumer I don't want to hear your unprofessional excuses I just want my package delivered in time and a good costumer service.

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                Aramex Internationalparcel number [protected]

                I am absolutely disgusted in the manner in which you handle your shipments, you lie to the customer which is part of your ethos coming from your origins of course, furthermore you are incapable to deliver a parcel on time according to your promise...

                My advice to you is this is not your business sell it...

                I would rather concentrate on selling potatoes if i were you

                you are by far the worst courrier company ever...

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                  Aramex Internationalservice

                  Two weeks back I received a message that my shipment arrived to Dubai and located in the warehouse. The delivery day was scheduled but the driver never came at the scheduled time. Two weeks passed I still didn't get my shipment. When calling [protected] I don't receive a proper information. I was told that an urgent request is done for my parcel but still 2 days passed and the situation is still same.
                  I'm really dissatisfied with the service and with the way of handling complaints!
                  I've been calling aramex dubai almost everyday and still no one can fix it.
                  My shipment - [protected]
                  My phone number - [protected]

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                    • Sh
                      shaisha Feb 23, 2020

                      I'm currently experiencing the exact same thing. Did you ever receive your shipment?

                      0 Votes
                    Dec 19, 2019

                    Aramex International — delay in bank transfer

                    Worst customer service in Aramex Egypt Delay in the bank transfer procedures, not true it takes 5 working...

                    Dec 18, 2019

                    Aramex International — delivery of passports from vfs dubai

                    Dear Sir/Madam For the past 3 days I am in follow up with Aramex Saudi Arabia regarding delivery of mine...

                    Aramex Internationaldid not received it

                    Dear Sir
                    I received a call concerning ship # [protected] and they asked me to receive it personally. They gave me an appointment on Saturday 14/1/2019 from 10am to 5pm. I had to stay that day to receive it. No one came and no contact from the Aramex group. On Sunday I send them a complaint that no action was done and received no answer. I contacted them and they gave me another appointment on 17/01/2019. at 2pm that day I contacted them and the answer was that they know nothing about the delay and that they will take an action.
                    I really do not know if they know that I had to stay 2 days waiting for them and as I do not know the nature of the material to be delivered I may be in trouble if a specific answer or appointment was to have an action about.
                    Really I lost 2 working days for nothing in addition to no action to apologize about the waiting for them.
                    thank you and waiting for your answer and action

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                      Dec 12, 2019

                      Aramex International — customer service team

                      Hello, I have a shipment [protected] that should be received on Saturday 7th of December 2019. I informed...

                      Dec 11, 2019

                      Aramex Emirates L.L.C — goods not delivered tracking number [protected]

                      Hi Aramex support team I have made a purchase online 3 Cotton Suits on the website of Al karam Studio (Based...

                      Dec 10, 2019

                      Aramex International — poor delivery

                      tracking number [protected] NAME MARIE RITZELLE GEREZ ARAMEX, If oyur company doesnt care whatever item...

                      Dec 10, 2019

                      Aramex International — duplicate payment for order no# [protected]

                      Dears, Kindly I need your urgent support as I chose your respected company to deal with transferring order...

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