The complaint has been investigated and
resolved to the customer's satisfactionResolved APS — overcharged
resolved to the customer's satisfaction
I live in an apartment in central Phoenix of 985 sq ft. I live here with my husband and two little boys. Our apartment is a two bedroom, two bath with washer and dryer. My problem is that my electric bill is an average amount of 250.00 dollars a month!!! I have talked to 1300 sq ft home owners that pay the same amount or less in electric (with SRP). APS has a stupid system of rates where you have like an off peak and on peak time. Off peak, you pay less and on peak you pay more. WHY??? You are not a damn phone company!!! This is Phoenix and it is hot ALL DAY. Life goes on ALL DAY!!! Washers, dryers, stoves, and air conditioners run at different times due to work, school, kids, dinner and everything else that goes on in a family life. It is stupid to have differentiating rates.
I recently heard that they are installing solar panels for the SUNS and it will cost millions of dollars but ticket prices will not go up. THEY ARE PAYING THAT WITH MY HARD EARNED MONEY!!!
We had to use APS as our electric company because this apartment complex only works with them and not SRP. I had SRP before and I used the MPower box which is great for a low income family that lives paycheck to paycheck because of the rotten economy our dear government has cornered us into. SRP is awesome with that MPower box. I emailed APS about maybe doing the same thing, all they said was that they were looking into it but could not say when they could offer it. IS IT ROCKET SCIENCE??? They offer a program that might help lower your bill, but you have to make very, very little money. NEWS BREAK!!! 30, 000 a year is not good enough wage anymore! Anything more than that, you are screwed and will not qualify! I also have to say that they are not sympathetic at all about any situation and will not hesitate to shut off your service. I have read complaints about senior citizens that have been told to go to a hospital to run their medical machines because they were going to shut the power anyways. INCREDIBLE! How can they be so cold knowing that they are overcharging. OH wait! All their employees must be rich since we all pay so much!
I am on my wits end with this damn company. Both my husband and I are full time students trying to ensure our future, however this bill and service are making it really hard for us to get by.There tons of complaints on the web in different chat rooms about problems like mine, how come no one has done anything about it???!!! The rates are ridiculous and families like mine are having to choose between food on the table or electricity.