Ancestry — automatic renewal

R
This review was posted by
a verified customer
Verified customer
Review updated:

I am now on hold while a representative cancels the automatic renewal -- something I neither authorized or wanted -- of my six-month subscription. And apparently there is no way to have a subscription without this. This is a terrible policy -- a scam really. I have bought subscriptions occasionally in the past, but now I will rethink whether I ever want to use ancestry again. You should be ashamed. And now the customer "support" person has returned to tell me that due to some kind of problem in ythe ancsetry system, he cannot refund my money and that I should call back and go through this same process later today. Terrible policy. Terrible support.

Responses

  • Br
    Brenda Hefferon Jan 24, 2019
    This comment was posted by
    a verified customer
    Verified customer

    They renewed my membership without telling me. Sent 3 emails and no response. I don’t have time to sit on hold. Horrible company. No customer service to speak of. I’m a member of 23 and me. No issues. One payment for life membership. Free genealogy sites and government sites have the same information plus more than ancestry. If you’re reading this before joining, don’t join. Trust me it’s a huge waste of money and you won’t have good customer service, if you have any at all.

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