Ancestry.com has fabulous data, but the web interface is terrible and the customer service is non-existent. Firefox is totally incompatible, despite their claims to the contrary, and no one ever answers an email, ever. Their customer service hours are geared towards people on the east coast, and even they had better not have a day job if they want any technical support. It is impossible to get through on a Saturday, so forget that. I hear lots of rumors that it is impossible to cancel, too, and that better not be true, because that is just what I am about to do.
I signed up for their service at $16.95 and was billed $155.00. I thought it was $16.95 total and only found out when the charge hit my account they bill for one year and it is non refundable. What make this worse is you cannot cancel the subsricption. How can a company bill you for an entire year but list the price as monthly? The data on their site is miniscule as far as my family tree is concerned and yet, our family history is documented. I was under the impression they had uploaded census and other public information. Nothing there at all. So, why would I pay them over $150 per year to post my family tree that I have worked hard to discover? They add nothing, give nothing, and charge an amount that to me is nothing more than a scam.
I want a refund for the 11 months I am not using them. Any way I can get my money back?
Ancestry.com I just about quit looking at the website...the only info they have on my family appears to be what I have given them..and then these ###s want to charge me for it!! Today I got a hint notification on myself...like they know more than I do ...
signed up for $19.95 one year deal and was billed on credit card for $29.94. please cancel and credit my credit card immediately. thank you
Good luck trying to get them to stop billing you. You have to call 1-800 and plead your case to a customer service rep. If you are lucky they will stop charging your credit card or billing you. The call has to be made at a certain time of day, day of the week, and a certain number of days before expiration of current billing period. The service itself is pretty good. It's just such a pain to cancel, worse than AOL, that I would not consider re-subscribing and cannot recommend the service. You should be able to cancel from the Web site.
After several failed attempts to unsubscribe from all of Amncestry.com newsletters and emails, I complained to the Custeomer Service, asking them for help and asking contextually to cancel my account from all of their databases.
They answered me telling me that:
1) that I was placed in their "Do Not Contact List", which should mean that I shouldn't receive any new email from them
2) Surprisingly, they told me that for "Registered Guest accounts (...) there is not an established method to cancel these accounts. When you have concluded using your Registered Guest account, simply discontinue your use".
My complaints refer to:
A) I do still receive emails from them. Date of my complaint to Ancestry.com 02/16/2010, Date of their answer: 02/18/2010, date of the last Newsletter I received from them 03/02/2010 - which means AFTER being included in the "do not contact list".
I tried to get my husbands birth certificate through Vital Check but they were asking me to get some paperwork notorized and fax things over to them. I decided to cancel the order, it said it was not complete if I didn't do the notorizing and faxing. The next day they took $12 out of my credit card for no reason. They are very deceitful! Can you imagine how many people they take $12 out of their account for no good reason?! -Laura
After finding that when I signed up for a month of service, that the service continued to be billed monthly, I called and asked if the website clearly marks it as a recurring charge. I was told that there is an asterisk and you have to follow it to the bottom of the page to find out that information. We consumers need to let companies know that it is not acceptable to hide details from us! Recurring charges should be CLEARLY MARKED. Time flies during the holidays and I had not checked my credit card statements so I had not seen the recurring bill. They refunded me only the last month. Because I had paid for at least another month of service that I did not use because I did not know that I had it (thinking I had paid only for 1 month), I asked if they could give me a free month of service. They said they could not because they had given me a refund of the last month I had not used the service.
These people continuous charge your credit card without authorization after you join. I strongly suggest you do not join this site. It is not worth it. If anyone else used you credit card without your consent it would be FRAUD. They should be stopped!!!
What an awful scam from a large US based company that preys on those interested in family history.
They offer a 14 day free trial. However they take your card details and then bill you if YOU dont cancel the free trila. The terms and conditions do say they will BUT who reads all the terms and conditions. That is what they work on-the assumption we dont read them. what a scam. They make MILLIONS $ and £'s in USA and UK and worldwide.
Anyone else ripped off by them?
I was not satisfied in the services (ancestry.com) after a few months, and cancelled the subscription (i have the cancellation). they have continued to charge my credit card each month (shame on me for not noticing) for $29.95.
I phoned them, and was 'blown off' (they would not escalate my call). They gave me an address to send my complaint to
I would not reccomend this company to anyone.
Ancestry swiped 83 pounds out my account under the guise of a subscription fee ( card not present transaction ) I haven't logged onto the site for six months and I deleted my direct debit to them from Barclays bank terminal. Yet they reinstated it with Barclays help. Ancestry agreed to refund it in 5 working days. Two weeks later the money has still not turned up and Ancestry said it may not be there for another week because they are having "problem" with their new payment system. ANCESTRY NOT ONLY DOCUMENT THE PAST, THEY'RE LIVING IN IT. In this modern age bank transactions can be made in one day. If your systems are failing go to plan B. It could be done quickly they just don't care or feel any moral responsibility fix there mistakes quickly. My advise is DON'T SUBSCRIBE TO ANCESTRY.CO.UK UNDER ANY CIRCUMSTANCES. They won't stop taking your money and they wont give it back.
I was recently charged $155.40 by ancestry.com. Luckily I caught it before my bank authorized the charge and had it cancelled. This charge was made while no one able to access my account had access to computers. I was at work and my husband was caring for my sick child. I would never authorize an amount this large for something as silly as this.
There are many complaints regarding Ancestry.com and they are all valid as far as I am concerned. They...
This company is accessing accounts by stealing credit card numbers and billing unsuspecting individuals. I think complainants should file a class action lawsuit against this company or preferably individual lawsuits that drive these unscrupulous scoundrels out of business.
Ancestry has made a business of selling peoples' family history back to them over the years. I have never liked their way of sucking researchers in with a little free information and then requiring payment for a subscription just when you think you are getting somewhere. Don't know how easy it is to use their 14 day "free trial" subscription and then get out of it but I would certainly never give them a credit card number to try out their trial offer. I have been able to get much better and quicker information over the last 30 years using Rootsweb mail lists and message boards. My latest complaint about Ancestry.com relates to their "free" installations in State Historical Societies. Here in Minnesota, you can do free searches in Ancestry.com databases at the History Center but cannot print out the results or save them to media. The screen does let you "share" your results by sending them to anyone via email. Since I wasn't about copy a lot of detailed census information by hand, I sent about 10 census page images to my own email address. The Ancestry.com screen showed that each one of the 10 was emailed successfully. When I got home, all 10 were in my email inbox. I was able to open the first four with no problem but when I tried to open the fifth, the Ancestry.com site said I couldn't see anymore unless I signed up for their 14 day "free trial." So all the time I spent at the History Center finding and sending the last six pages of information was lost. Ancestry.com should at least warn people after they send four emails to the same person or should not allow sending emails for History Center installations at all - just another example of their distasteful marketing tactics. It is interesting, but not surprising, that it is not easy to find anywhere on their site to make complaints.
I would like to complaint about MFI family ancestry. (aka ancestry.com) Just today, I found out that my credit card account have a pending transaction (on 2/5/2008) which I never made from MFI family ancestry. I have no idea how can they even come up with my credit card number to make the transaction. The amount of $109.95 is pending on my account. My account's credit had be deducted for the amount even it's temporary. The bank cannot do anything unless they cancel the transaction I cannot believe that they can just run the credit card without the verification and ruin people's life. This is really a bad company in business.
BEWARE! MY FAMILY ANCESTRY in UTAH, USA (BOGUS COMPANY) Somehow someone attempted to use my VISA card number by manually inserting my card numbers. Whom ever did this failed, but VISA thankfully caught it, called me and blocked my card. Who are these thieves? What is this bogus company? Why doesn't the FBI look into this fraud? Apparently their telephone number is [protected].
Just received a statement from my husbands credit card company in which it shows a charge of £9.95 has been made to MFI Ancestry.
The only online ancestry company that I signed up to trial was Ancestry.com and this was cancelled before the end of the trial time (i.e.30th October) I received an e-mail from Ancestry.com confirming this has been cancelled and no charges would be made.
Who and where are MFI Ancestry.com and how can I contact them please.
I have a complaint about MFI family ancestry. (Aka ancestry.com) The funny thing is I have NEVER heard of...