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102 complaints
17 resolved 85 unresolved
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Ancestry headquarters

360 W 4800 N
Utah, Provo 84604
United States

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What category is Ancestry related to?

Ancestry is related to the Unauthorized Charges category.

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Overview of Ancestry complaint handling

102 Ancestry reviews first appeared on Complaints Board on Nov 8, 2006. The latest review liars, rip off was posted on Jun 23, 2022. The latest complaint Charging credit card after cancellation was resolved on Dec 07, 2014. Ancestry has an average consumer rating of 2 stars from 102 reviews. Ancestry has resolved 17 complaints.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ancestry Customer Service. Initial Ancestry complaints should be directed to their team directly. You can find contact details for Ancestry above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

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Latest Ancestry’s complaints

V
7:46 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ancestry - liars, rip off

Other test I've take always show my Hispanic, and Asian heritage... But with ancestry it literally just says white and black... I know who my family an birth dad is cause my mom had me at young age he's the black side, but also his dad came from Spain, Portugal... .. I complained before and all they said was they don't go far back that much... But what...

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B
5:26 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ancestry - Ancestry reinstatement

After paying for an Ancestry DNA test and getting the results, which includes an Ancestry DNA account, I signed up and paid for several years of a world membership and built several family trees, including several that were over 3,000 people strong. My relatives also had DNA tests through Ancestry, but never had a paid membership for building trees, etc. I...

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P
9:55 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ancestry - Incorrect dna result

I sent off for my kit and was told who my grandmother was before I even received the kit to submit my dna. I immediately felt the dna test would be a hoax, because how can they tell me the truth of anything if I have not yet submitted my dna? My dna was submitted and the dark skinned part of the family was not recognized. I was given a list of relative...

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