The complaint has been investigated and
resolved to the customer's satisfactionResolved Amerigas — 35 Deg. / 5 days no heat. Gas turned off!!!
resolved to the customer's satisfaction
Almost $2000 for a tank of propane.
Had a verbal agreement and been making payments.
Never got an overdue or termination notice.
Last check was mailed to them on Sept26.
I received a new statement the first week in Oct.
Oct.10 I received my first termination notice ever.It was dated a week prior(Oct3rd).
It said the balance had to be paid in full or service would be terminated on Oct.31st.
**They shut the gas off on the 15th**
The lady at the gas company(Katrina) said it didn't matter what the notice said.
**It was their equipment and they could turn it off when ever they felt like it(now thats customer service)**
I made another payment that day to get my gas turned back on.
The gas company is about 10-15min away but they can't get anyone out here.
I had family here from out of town. They had to leave.(No hot water or heat)
My landlords are mad because that extra payment I had to pay came from my rent money.
My wife called to on Friday to see when they would be out.
She spoke w/Katrina!
Katrina said it would be next week sometime.
My wife told her we had no hot water or heat and that they were calling for a frost at night.
She said for $150service fee she could get out here today.
I dont have another $150.
I dont even have the extra money to go out and buy an electric heater.
I'm sure Katrina is nice and cozy at her desk though!
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