America's Servicing Company [ASC]
United States - 45501
I have been trying to refinance my home, and was supposed to close a week ago, but America's Servicing Company refuses to send the payoff quote. They claim to have sent it to the fax numbers given, but no one has received it. I called yesterday to have it expedited and was promised it would be at the office by close of business... as of this morning, it still had not been sent. I have talked to the manager AGAIN and have been promised that it will get there in no more than three hours this time. Each time, they want the payoff quote to go through a couple days later than I want. This company is a gluttonous inhaler of premiums and interest payments... STAY AWAY FROM THEM UNLESS YOU LOVE CONFRONTATIONS!
Apparently sending a homeowners insurance certificate twice is still not enough for this company. Even after my insurance company sent proof of insurance, ASC still insisted upon paying their own insurance company to cover my mortgage out of my escrow account. I have tried via numerous phone calls to get them to acknowledge my chosen insurance only to be told I've reached the wrong number. When I finally reach someone at the "correct" phone number, I'm told that they "never received proof of insurance" from me or my ins. co. Now, thanks to them, my ins. is cancelled for non-payment, and I have to reinstate it. Meanwhile, their fly-by-night ins. co. is reaping the benefit of my hard work and ASC's shady dealings!
My Loan was transfered to this bogus company in November from Option One and i never got their mailing...
In October of 2006, I fell behind on my mortgage payments and contacted ASC. They sent me a package to fill...
1. 01/02/07 my mortgage loan was sold to America's Servicing Company.
2. 01/023/07 I sent - a week ahead of due date - my my first regular payment with their printed coupon and envelope to their Los Angeles P.O.Box number.
3. 01/30/07 (mind you : payment is due on 02/01/07) after calling their [protected] number (printed on the payment coupon) a dozen times over a few days to check if the payment has been posted, I talked a live person in Pennsylvanis she told me to let them have about 10 days to post my check.
4. 02/05/07 Not seeing the posting of my first check, I sent by certified mail a second check with a note stating if the first check is posted by the time the 2nd check arrives, please post the 2nd check to the 03/01/07 payment.
5. Mind you again here: My loan has a 15-day grace period. And also because of the recent change of "servicing" agent, a 60-day period is tacked on to the change itself.
6. 02/09/07 I received a call that my mortgage payment is late. Then I explained the above steps #1 to #5 to the caller who said she sees the notes on her computer concerning my earlier call with some ASC person to PA. I ask her: is America's Servicing Company out there deliberately to squeeze some "late" payment fees. I told her I hope that she let her supervisors hear the phone conversation recording, because I may have to contact California Attorney General, or BBB, concerning "fraudulent business practices" in non-posting or late posting of mortgage payments as a way to squeeze "late fees" from borrowers. In my case here, after sending two checks, I am still within my grace period of 15-days at least. Why is ASC calling me that my mortgage is late? Hello?
7. I hope I never have any more problems with ASC again!
I sent this to the Attorney General:
My mortgage loan was recently bought from Countrywide Home Loans by America’s Servicing Company. This coincidentally happened in the same month in which I sold my home and closed on it. There was some hassle with transferring my January payment over, but the biggest complaint is in regards to a prepayment penalty showing up on my payoff statement. I live in the state of MN where these penalties do not apply, so I contacted them, let them know that this needed to be removed, and explained why. This request was DENIED even after the requested purchase information & HUD was given to them (I have the denial letter from them). There were several long frustrating phone calls I went through to fight for this before, and well after my closing. I ended up having to fax them the portion of the law before finally waiving this fee.
If I didn’t know about this, I would have most definitely been erroneously charged this percentage for the prepayment penalty. Not only did I point this out to them that this was a mistake, but I was blatantly denied the request to waive this fee.
After faxing the statute of the MN law to their legal department that states I should not be charged, I finally talked with a representative this morning who told me I would indeed be refunded this money and the waiver was granted.
All requested information was faxed with of the appropriate documentation stating that this was a purchase in Minnesota and included my HUD.
They had told me that this original request to waive the penalty was reviewed and denied by their legal department.
I, the customer, had to fax the portion of the law to ACS after the 1st denial to show them that they cannot charge me for this.
My title company mentioned that this was the most difficult company they have ever worked with and they were very uncooperative. I had given my permission to ASC for someone at the title company to speak on my behalf and ASC would not speak with her about my loan.
It was always very difficult to get a straight answer and had to re-explain my story every time I called, and there were even cases where the representative would not tell me their name and/or would ignore my questions. One representative told me he would call me back, which never happened (and he was EXTREMELY rude to me).
Despite the fact ASC has told me I will be refunded shortly, I want to bring this to your attention. I think it’s very safe to assume that others have been inaccurately charged this and will most likely continue to get charged. I feel this is a significant amount of money (2% of the total loan amount I believe), and I feel this is unjust.
This company bought my loan from GMAC (to whom I was never late). GMAC doesn't charge for pay by Internet, ASC does. GMAC's website always works, ASC's is often down. GMAC never called unless there was a real problem. ASC begins harassing phone calls on the due date and the payment isn't late for 15 days after the due date of the 1st. When I call, there is always an aire of incompetence. I am going to refinance as soon as I can to get away from them. When I do an Internet search on them, I see several complaint sites. With this level of complaint, one wonders if there may be reason for class action. This is the first company I've complained about, stay away from them if you can.
I have been trying to call this company to get the amount to stop foreclosure on a home that we purchase in...
I bought a house in June 2006. My first payment was due July 1, 2007. Since that time, the loan was sold to GMAC and one month later, it was sold to ASC. All of my payments are current however, ASC claims I am behind one payment. Since October, I have called and sent ASC copies of my cancelled checks verifying my payments- no correction was made. I talked to supervisors, managers, reps begging them to correct my account. I have the names of the people I talked to and they agreed I was right. I asked them if their error would affect my credit and they indicated "no" - in fact, I had to beg to get a letter from them to get this in writing. According to ASC policy, they do not send out any letters involving their accounts - so I was happy about receiving my letter. This week, I applied to refi and found out ASC reported this to the credit bureaus and my score dropped dramatically - I am so frustrated with them. My main account is held at Wells Fargo and I am shocked to find a subsidiary of theirs is allowed to get away with these tactics that ruin people's credit. Let's stop this rip-off.
My mortgage company sold my mortgage to ASC. I had been warned that my mortgage was going to be sold after...
This company had foreclosed on my house not even 60 days past due. When trying to make payment by phone or...
Trying for the second time! to foreclose on my home without providing any documentation. They were the 4th...
I agree, they just assumed my mortgage from GMAC & I made payments to GMAC prior to 12/1/06. GMAC assured me...
My mortgage was sold to ASC on October 20, 2006 by New Century. After reading the letter, I jumped on the...
I currently have 28 mortgages and ONLY America's Servicing Co. (with which, unfortunately I have 8 loans with), repeatedly (10-12 times a week), places calls to my workplace or to my cell, to "remind" me that my payment hasn't yet reached them... Although I've never been behind by even 1 day over 30, they are so worried about me not paying them that each month if their payment doesn't reach them by the 5th, they start their HARASSMENT calls. All 20 other Lenders/Servicing Companies are fine. None call me. They told me its to assist me in keeping my account current... That's crap... It's my credit that will suffer if I'm more than 30 days late, not their's! They try to get you to do an Auto Withdraw from your bank account, but they aren't on the level, so I refuse to do that, as this group appears to be totally out of control!!
Asc - america's servicing company is absolutely horrible to deal with in any way. Their customer service department employees have no idea what customer service is. I have asked several times to speak to a supervisor and have been refused. This company has repeatedly sent late notices and demand letters in addition to making repeated harassing calls regarding payments that they say have not been made. Even after we have submitted every piece of documentation that we can possibly obtain from banking institutions and the previous mortgage company, asc has refused to acknowledge their mistake, they refuse to correct the mistake and remove late fees and other "suspended" moneys, and they refuse to correct the information reported to credit bureaus.
Their refusal to assist us in this matter is causing financial hardship and unnecessary stress on our family and finances. What can I do? Who can I contact that will listen and take action? I know I am not alone in my total disgust for this company that says they "service" america's customers. They do nothing of the sort. I only hope that their home loans get sold to asc and they get screwed like the rest of us have.
Any assistance would be greatly appreciated.
Just a few months ago my mortgage loan was sold to America's Servicing Company. I have always mailed my...
After paying a $15.00 phone service fee every month to pay my mortgage because Americas servicing company had...
On October 30, 2004, I received a notice from Option One Mortgage (dated 10/15) that my mortgage was sold (again) and servicing was transferred to America's Servicing Company in Maryland ("ASC")...effective November 1, 2004. I was given a PO Box at ASC to send the November payment, but no phone number, fax number, email contact, or new loan information. I live in Hawaii and it takes a good 5 days even for "overnight" mail/fed ex/UPS to get to the east coast. Further, I'm not about to mail money to some corporation on the east coast without having at least a loan number to write on the payment to ensure it gets posted properly. Mailing the payment was not an option.
On November 1st I went on line to try to get information on ASC and see if I could pay on line that day. ASC has no web page...what I found instead was this site. I got ASC's phone number from here and called them, but they were closed (time difference, 6 hours). I got a recording saying "the mailbox for extension 3904 is full and you cannot leave a message", so I tried the switchboard extension...also a recording, also not able to leave a message. I tried to call Option One and to reach them on line to get information on ASC, but they don't recognize my loan number anymore and would not give me any information.
I called ASC back during business hours on November 3rd and 4th...more recordings. November 5th came (today), and still no payment coupon or even information from ASC, and still more recordings when I call. From this site I've gleened that I probably can pay over the phone, if I can ever get through to a person. I hate paying by phone, but at least my bank will have a record of the payment date so ASC can't say they didn't receive it when paid.
After what I've read here, I'm very concerned about my payments being posted on time to the right account, irresponsible credit reporting, and the real potential for my property taxes and insurance to not be paid by ASC.
I used to run the "portfolio department" for a large timeshare developer, and part of my job was to sell the developer's Notes Receivable with their securing mortgages to various lenders, and each lender had its own servicing company. In my experience, most loan servicing companies do a decent job, but one in particular was horrible and should be called an "un-servicing company". I got frequent complaints from frustrated buyers about the same things I've read about in this site, and I constantly struggled, to no avail, with the idiots who worked at the unservicing company to do their jobs right, especially getting loans set up quickly and payment coupon books sent out in time for the buyers to send their first payments on time. And I was on a first name basis with the idiots and was supposed to have some clout! Even their top managers were buffoons. Any individual buyers who tried to get help from them got stonewalled, which is why they came to me.
After my experience on a professional level with that unservicing company, and then reading the complaints against ASC here, I'm concerned about my own loan, to say the least. I am hesitant to send them any money, but I have no choice. I can only hope that ASC sells my Note and Mortgage to yet another company as quickly as BNC and Option One sold them (this is the 3rd mortgage company in four months!!).
I understand how "the mortgage game" works, and because of the very nature of it (what each transfer entails), there should be strict limits on the number of transfers allowed per year (no more than two), and companies like that Unservicing Company and ASC should be shut down and sanctioned. Consumers have no protection and little recourse when they get screwed.