American Laser Skincare
Reviews and Complaints

I also am trying to receive a refund...i went in and got scammed into getting a "package deal" of photo facial and laser hair removal. After 1 treatment each which was painful and left me with a breakout on my face from the photo facial and no anesthetic/ numbing cream for the hair removal, i decided i can not trust them and refuse to go back to them...its been 2 months and no one has gotten back to me regarding this issue!

Money Bank
Cardholder disputes
P.O. Box 981438
El Paso TX
[protected]

August 3, 2008

I am disputing my bill from American Laser Center of Sacramento:
In the amount of $804.00.

I am making 1 last attempt to reason with American laser Centers of Sacramento before I take this to small claims court:

I signed up for a contest at a bridal show at Sunrise Mall for laser treatments, and then I got a call a few days later stating that I won a prize valued at $250.00 toward services.. So I went down to American Laser center of Sacramento to collect my prize. The very high pressure sales person talked me into buying the whole package with my care credit card The manager stated that the procedures were not painful and you could not even tell you were having any work done. So you could go back to workright away. I ended up buying a whole package with my prize included which was valued at $250.00 Now I have cancelled the package because of pain during the treatment and black and red spots on my face for a week. This is my third attempt to get American laser centers to understand that what they did to me is unethical and illegal. American laser centers sent me a tiny writing explanation of what refund that I was entitled to which is only $1910.77 they said I owe $804.00 for two treatments instead of the (bargain) price in the package which is not right. I only cancelled due to pain and the red marks . Also I want my prize of $250.00 deducted from the left over and I will be happy to return the unused portion of the lotion which I do not need since I stopped receiving treatments. This company American laser is a scam I should not be paying the price of a one shot treatment that is not what I signed up for. Do not use this company for foto Facial or microdermabraision it is painful and way overpriced all work is done by a beauty school Esthtitionion not medical personel.
Thank you very much
Christine Nyser

In May 2008 I went to American Laser Centers in Santa Rosa, California.

I was told about this company because my friend gave me his $300 coupon he won at a fair.

Long story short. I too signed the contract. The next day I was feeling I was being charged too much for only 6 appointments = + $5, 000

I talked with a friend who said you should not be paying in advanced.
His example was: If you go to the dentist, get a haircut, dr. appt = you pay as you go-- NOT in advanced.

I called to cancel my laser appointment. No work or services were ever done to me.

I was then told I had to pay the 10% administration fee.
(I was furious! = + $500)

I told the laser people under the California law according to the “State of California Department of Consumer Affairs, The Consumer Transaction with Statutory Contract Cancellation Rights there is a three-day no fault cancellation.”
[http://www.dca.ca.gov/publications/legal_guides/k-6.shml]

American Laser Centers would NOT honor this Law!

I then consulted my friend who is a business person.

That DAY I DID THE FOLLOWING—

This is The MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:

(REMEMBER: ALWAYS BE professional and business like in your letters.)

1.) Called my CareCredit number [protected] CLOSED the account over the phone. WRITE DOWN YOUR CONFIRMATION NUMBER!

2.) Called GE the actual bank for CareCredit. http://www.geonlineservice.com
TOLD them I had no work done.

I sent a certified letter to dispute my account. Included in the letter is my: name, account number, day I signed contract, copy of the contract, include your confirmation number from closing your CareCredit account!
GE Money Bank
P.O. Box 981438
EL Paso, TX [protected]

3.) Contact BBB. I contacted the BBB in my area SF, CA. I was forwarded to the office in Michigan where headquarters of these American Laser people are Located.
Contacted BBB of Detroit & Eastern Michigan
3055 Southfield Road, Ste. 200
Southfield, MI [protected]
[protected]
I sent a certified letter. In the HARDCOPY letter to the above BBB Address with a copy of your laser contract and a letter explaining what happened to you.
AND: GO ONLINE TO: http://www.bbb.org fill out the online form AND Write the hardcopy letter.

4.) Sent a certified Letter to:
Care Credit, INC:
P.O. Box 1710
Costa Mesa, CA [protected]

TOLD them I did not have any work done.
Tell them: “Please close my account. I want to Dispute the amount. I want a refund please.” (BE NICE and business like.)
INCLUDE your: Name, account number, name and location of Laser store, your contact numbers, copy of the contract. Anything else you can tell them.

5.) I wrote a letter to my Attorney General. (If you live in a different state than CA—do a Google search for the Name of your state you live in and “Attorney General”

AND: YOU can send online COMPLAINT form—

PLUS then mail in a hard copy letter including YOUR copy of the laser contract.

For CALIFORNIA Send letters to:
California Department of Justice
Office of the Attorney General Edmund G. Brown, JR.
Public Inquiry Unit Office of the Attorney General.
P.O. Box 944255
Sacramento, CA [protected]

6.) I sent a certified letter to State of California Department of Consumer Affairs.
State of California (YOUR State should have a Dept. of Consumer Affairs. Google search it to find it!)
Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
CALIFORNIA RESIDENTS ONLY: (800) 952.5210

Tell them about your unethical business contract with the American Laser Centers!

7.) I sent a certified letter to the location of where I went to American Laser Centers. I told them to: Cancel my contract and services.

8.) I emailed the office manager of American Laser Centers of the location that I went to. Look at your paperwork for the business card and the email address. Tell the office manager you want to cancel your treatments and services.

9.) I emailed Customer Services at American Laser Centers: CustomerService@alcpartner.com [protected]

10.)I went to Small Claims in my area for extra help. Do a Google search with the name of the county of the state that you live in and “small claims” for the location. BRING ALL YOUR PAPERWORK including your contract!

MOST IMPORTANT: Keep copies of all your letters, your certified mail receipts, correspondents, emails…!

BE Business like!

Good luck! Think positive!
Please write your letters!

P.S. At first I did not want to write the letters. I was feeling like I was causing too many problems. That was until I was told I had to pay $500 + for no services or treatment.

Do your BEST!

I paid over 2, 000.00 on my treatment for hair removal and facial treatments. Each time I called to make an appointment there was nothing available. Also, I was told that the facial treatments would eliminate scars completely and that each appointment had to be scheduled as told due to their regulations. Both statements were false. At one of my appointments I had a personal conversation with the technician. She thought the clinic she worked at was completely about money and unethical. I am in the health field and do not tolerate immoral or unethical behavior. In the future, I will strongly think twice before recommending their services

I bought a package with American Laser, in Mequon WI the summer of 2006. I went in for a consultation to learn more about it and was pressured into buying a package before I left. I called the next day to tell them I was not interested and I wanted the charge to be refunded to my credit card. They refused and said they have a no refund policy; I could only get credit (the package switched to a different area of the body.) The package was over $1, 300 and I didn’t want it, I was only curious to find out more about the procedure when I went in for the consult. I started sessions, after directing my concerns to the manager at the Mequon location, and she kept reverting back to their company policy. It’s been 2 years and yeah, there is a little reduction, but not the kind they advertise. It’s suppose to be 6-8 sessions, I’m way passed that! Recently I changed hair stylists and the girl who does my hair use to work for American Laser at the Mayfair Location. She told me that they swindle customers all the time with the “no refund policy, ” but the policy really applies to once you began treatment, not before. So in deed they misled and took advantage of me. She told me how her managers would put extreme pressure on customers to buy packages and they will use “discounts” as incentives to customers, but they’re not really discounts. They up the price of the package, buy the amount of the discount so it seems that way. And those drawings to win a gift certificate, 1st prize $500, 2nd prize $300 and 3rd prize $100 are all sales ploys to get customers in to pressure them into a package. I bought the package for the bikini area; my friend is having the same treatment done by her gynecologist. She started a short time ago and is seeing amazing results, it cost her under $1, 000 and it’s preformed by her doctor, not a beauty school estitition.

I am trying to get my refund also. I thought it was in process but little did I know they have billed me already. The manager lied to me saying the billing would not start until about 1-2 months. I strongly agree that this is very frustrating and extremely stressful. Thank you for the advice.

I have had about 20 treatments with no results. I was told point blank that no one gets a refund...Interesting...TOTAL RIP OFF! DO NOT PURCHASE ANYTHING FROM AMERICAN LASER CENTERS OR BELIEVE ANYTHING THEY SAY! THEY ARE ALL LIARS!

I had the exact same issue. FOUR hours after purchasing my very large package I called and said I didn't want the procedure because I was uncomfortable with the terrible reviews I read online after signing the papers along with having blonde hair. My husband was less than thrilled to say the least. They told me once I signed I was locked into the contract. I called Care Credit and they said only American Laser could issue the refund. Needless to say I have not used Care Credit since that day. I went ahead a month later and started treatments after several regional managers became involved and denied any type of refund. I was more than dissatisfied. I was told upon signing my contract that due to my blonde hair they would need to double-pass each visit. After my first, they said their new policy no longer allowed double-passing but my guarantee period would be enough to eliminate the hair fully. After my 6th appointment a disgruntled nurse told me their systems don't work and I'll still need to shave regularly and then proceeded to pull up her pant leg and show me her leg hair - which looked normal after having a full series of treatments! Once my guarantee period kicked in they were suddenly "booked" and in a two year period could only fit me in a couple times due to "office merging". My guarantee is now expired and they followed up with a phone call letting me know their schedule has cleared up with hiring some new staff and I can come in for my appointments at a discounted hourly rate - WOW. Really? This is legal business practice? Amazing.

I was an unLUCKY winner and they hustled me into buying a 5 treatment each of microdermabrasion and IPL Foto Facial package for $1900. I don't want to go into the specifics right now but I did it to treat my Enlarged Pored on my cheeks. After 2 micro's and 2 IPL's I am starting to think that it is making my skin worse.

They also hustled me into buying their products, so they milked me for another $200+. I showed up and after the treatment was told I must purchase their "PLL (Post Laser Lotion)" and "Sunblock". I was told these two products were MANDATORY. I also bought at their recommendation the "replenishing mask" and some "Gentle cleanse face cleanser".

I was also burned on my nose and this mark looks like it may scar. I called them the day of and they said they would call the next day and I never heard from them. Its been 8 days and the scab is still their and the wound has not completely healed.

I just used the mud mask tonight and after about 10 mins I went to wash it off and it would not come off my face. I scrubbed and scrubbed (irritating my pores to the greatest extent possible) and finally got it off. It was a horrible experience and I can't believe how much of an idiot I am to have went through with this and spend all this money.

I could not find any conclusive evidence that these treatments would even work for my condition.

I am 1/2 way into the treatments. What should I do?

UPDATE: 3/27/08

If "cj" was referring to me I would like it to be known that I have been to THREE of their clinics which were all three located here in Southern California.

The clinic nurse who performed on me relayed a message claiming that I already had the weird blister on my nose (Note: it took 2 1/2 weeks to heal, only laser wounds or burns cause damage to skin tissue like that). I laughed in disgust and I told the lady speaking at the other end that I don't play games. I am known by my reputation to be as honest as they come.

Personally, I am trying to keep my name from the public because its my right to privacy. If I am pushed to that point I will reveal my name as well as all those involved and locations, dates and so on.

Well I decided to cancel the IPL Foto Facial and continue with the Micro. They said it was in my contract that I could not cancel. I pleaded how the laser burned my nose and how that was documented with my doctor and I have pictures. They remained firm and said they couldn't do anything other then offer me more micro's or something sufficient. I was also given a bag full of products and was told I would not be charged for any of them nor any of the procedures I have had done to date. If that's true my balance should be still around $2100. I should also have 19 Micro treatments remaining.

I received my third micro and they day after I notice a few deep lines on my face and a purple rash on my forehead. The other two times I had this procedure these symptoms never arose. Usually day after I felt a slight burn and the PLL would calm that. This time I felt lightheaded, dehydrated, had this purple rash on my head and almost cat scratch like lines all over my face. One next to my nose and the other above my left eyebrow.

I called and reported this with the clinic. They said just to use the PLL (post laser lotion) 3 times daily and the replenishing mask at night. I also noticed a
local place next to where I get my haircut who does Micro. I called and set up an appointment for today and will see what they have to say.

I will keep you posted accordingly.

p.s. I am not the only one, just one of few who has enough courage to stand up for what's right.

UPDATE: 1/09/09

This is BurnedByALC. I'm not going to respond to any comments left towards me. All I have to say is I pay my bills and take care of business. For anyone who questions the legitimacy of this I feel for you and wish you the best.

Now back to the matter at hand, ALC and how they burned me more ways than one. I was lead to believe that my refund was going through and I would receive it. I come to find out in July just 2 days before my birthday that it was denied. I did not get an explanation on why and the Clinic referred me or in other words "passed the buck" to Customer Service where I have tried on numerous occasions to contact the Supervisor.

After almost a month I finally spoke with the Supervisor in late August and she said she doesn't check her Voicemail's and that somebody else does for her. I explained the situation and she said would get back to me "later that day or early next week". After a a few weeks I tried to contact her again leaving voicemail's in September, October and decided to take some time off to enjoy the holidays.

Today (1/09/09) I spoke with a Customer Service rep and had them notate the account and left another Voicemail for the Supervisor.

I have notes regarding every visit, conversation as well as audio recordings and documentation from a outside source (Reputable Plastic Surgeon).

I have decided to move forward with a complaint with the California Medical Board and to follow with a Lawsuit. I strongly urge anyone else who is interested in doing the same to message me immediately so we can discuss this matter further. Please leave your name and best way to be contacted.

Thanks,

Really? I have heard bad things about it, but i went with my mom after both of us winning $300. She said the six treatments plus the 2 year "after treatments" would be $800. I went and they told me I was their dream patient because I have black hair and pale skin (which she said was the best type to get results. The people were really nice to me and a lot of other people were coming in and out like crazy for their treatments. I think people just need to do research before going in and signing contracts. But I'm sorry that happened, atleast you put up a good fight (6.000 down to 800 is better than nothing).

I'm getting ready to go down this path with them. Wish me luck!

In May 2008 I went to American Laser Centers in Santa Rosa, California.

I was told about this company because my friend gave me his $300 coupon he won at a fair.

Long story short. I too signed the contract. The next day I was feeling I was being charged too much for only 6 appointments = + $5, 000

I talked with a friend who said you should not be paying in advanced.
His example was: If you go to the dentist, get a haircut, dr. appt = you pay as you go-- NOT in advanced.

I called to cancel my laser appointment. No work or services were ever done to me.

I was then told I had to pay the 10% administration fee.
(I was furious! = + $500)

I told the laser people under the California law according to the “State of California Department of Consumer Affairs, The Consumer Transaction with Statutory Contract Cancellation Rights there is a three-day no fault cancellation.”
[http://www.dca.ca.gov/publications/legal_guides/k-6.shml]

American Laser Centers would NOT honor this Law!

I then consulted my friend who is a business person.

That DAY I DID THE FOLLOWING—

This is The MANUAL BOOK FOR KICKING ### AGAINST AMERICAN LASER CENTERS:

(REMEMBER: ALWAYS BE professional and business like in your letters.)

1.) Called my CareCredit number [protected] CLOSED the account over the phone. WRITE DOWN YOUR CONFIRMATION NUMBER!

2.) Called GE the actual bank for CareCredit. http://www.geonlineservice.com
TOLD them I had no work done.

I sent a certified letter to dispute my account. Included in the letter is my: name, account number, day I signed contract, copy of the contract, include your confirmation number from closing your CareCredit account!
GE Money Bank
P.O. Box 981438
EL Paso, TX [protected]

3.) Contact BBB. I contacted the BBB in my area SF, CA. I was forwarded to the office in Michigan where headquarters of these American Laser people are Located.
Contacted BBB of Detroit & Eastern Michigan
3055 Southfield Road, Ste. 200
Southfield, MI [protected]
[protected]
I sent a certified letter. In the HARDCOPY letter to the above BBB Address with a copy of your laser contract and a letter explaining what happened to you.
AND: GO ONLINE TO: http://www.bbb.org fill out the online form AND Write the hardcopy letter.

4.) Sent a certified Letter to:
Care Credit, INC:
P.O. Box 1710
Costa Mesa, CA [protected]

TOLD them I did not have any work done.
Tell them: “Please close my account. I want to Dispute the amount. I want a refund please.” (BE NICE and business like.)
INCLUDE your: Name, account number, name and location of Laser store, your contact numbers, copy of the contract. Anything else you can tell them.

5.) I wrote a letter to my Attorney General. (If you live in a different state than CA—do a Google search for the Name of your state you live in and “Attorney General”

AND: YOU can send online COMPLAINT form—

PLUS then mail in a hard copy letter including YOUR copy of the laser contract.

For CALIFORNIA Send letters to:
California Department of Justice
Office of the Attorney General Edmund G. Brown, JR.
Public Inquiry Unit Office of the Attorney General.
P.O. Box 944255
Sacramento, CA [protected]

6.) I sent a certified letter to State of California Department of Consumer Affairs.
State of California (YOUR State should have a Dept. of Consumer Affairs. Google search it to find it!)
Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
CALIFORNIA RESIDENTS ONLY: (800) 952.5210

Tell them about your unethical business contract with the American Laser Centers!

7.) I sent a certified letter to the location of where I went to American Laser Centers. I told them to: Cancel my contract and services.

8.) I emailed the office manager of American Laser Centers of the location that I went to. Look at your paperwork for the business card and the email address. Tell the office manager you want to cancel your treatments and services.

9.) I emailed Customer Services at American Laser Centers: CustomerService@alcpartner.com [protected]

10.)I went to Small Claims in my area for extra help. Do a Google search with the name of the county of the state that you live in and “small claims” for the location. BRING ALL YOUR PAPERWORK including your contract!

MOST IMPORTANT: Keep copies of all your letters, your certified mail receipts, correspondents, emails…!

BE Business like!

Good luck! Think positive!
Please write your letters!

P.S. At first I did not want to write the letters. I was feeling like I was causing too many problems. That was until I was told I had to pay $500 + for no services or treatment.

Do your BEST!

Im in for the lawsuit. Ive been dealing with these people for over 2 months now and I still haven't received my refund.
People: DO NOT GO TO ALC. Its is a guaranteed nightmare. And I have called and emailed the guy that posts here (Allen) and he has not answered me.

Hi we just bought a desk on ebay and it arrived but on opening and trying to put tigether the screw are all broken disintigrate ion screwing together we complained to the seller but what suprise no reply very angry customer.

Hello Sue,

I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at [protected]. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

American Laser Centers’ customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.

Thank you,

Allen
customerservice@alcpartner.com
www.americanlaser.com

Please contact me at microentity@mail.com

I bought a package of 6 microderm abraisons in mid November 2009 at the Naples, FL location. They closed their doors and told me that I could get my services done at thier Bonita Springs location...now a one hour drive from my house rather than a 20 minute drive. I asked to be refunded b/c they sold me the package when they had full knowledge that they were closing this location. They did not tell me they were closing this location but I called the leasing company of the strip mall that were located in and the leasing agent told me that ALC Naples had given them a 3 month notice that they were moving. SO, they sold me a package with knowledge that they were not longer going to be in business at that location. Now, I tried to reverse the charge on my credit card but I lost the dispute b/c ALC has clauses in their contract that protect THEM...I cannot get out of the contract even if they close all FL locations and tell me I have to get my services performed in Timbucktoo. Geez...I plan on pursuing this through the civil courts b/c I have proof that they sold me a package and had knowledge that they were closing their doors. I have no complaints about the services that I had performed in the past at the Naples location, but will not be driving one hour north to another city to get the services that I bought under the representation that they would be performed in the Naples location. Corporate would not return my calls, so I have not other choice but to deal with this through the civil court process.

Same bad experience here. I went to american laser center last year (june 2007) for sun spots on my face. I have been told I would see the diffrence in 2 sessions. I purchased 6 session photo facial treatments, during those treatments I've got burned few times, the last one was the worst of all (March 2008). First they used the wrong settings for my face, when I complaint they kept saying this is highest setting that they can use, can't get higher. After my 6th session someone told me that they have been using the wrong settings all along and changed it to the right settings for my face. Since then I have received 3 sessions and I start seeing the difference. My last appointment was supposed to be this week and I received a call from the district manager of American Laser Center in Naples, FL (becuse all her managers and techs quit on her) she said that I have been given 3 free sessions and now I should buy a new package in order to continue my treatments. When I explained her why I did receive those free sessions she was insist that she sees a difference on my pictures. I told her to get an eye glasses to look at them again because my face haven't seen any sun almost a year and I'm looking at it everyday that I could't see any difference before the last session. She added that photo facial is not a guarentee to get rid of spots that I have on my face. Therfore why should I purchase another package? We didn't hang up on good terms.

There are another guarantee treatsments out there costs $4000 that I regret everyday that I waste my money on this treatment instead. American laser center changed ownership afew months ago and since then every time I went there something was broken, they ignore all the machines. If you don't want to look like worse than you walked in, I recommend not to go to American Laser Center for any treatments, save your money for something else.

I have had 2 treatments of the Amera smooth & haven't lost a cm. my thigh was a 23 the first session & this morning it's still a 23. They took before pictures & pictures after each treatment which I have asked to see but they will not show me. I bought 4 treatments & I just cancelled the one for today, because this concerns me! I do not want to grow anymore in these problem areas! I also have spent several thousands of dollars in laser hair removal which I have experienced a whole lot of pain but no results, I am going on my 4th session of 6! I was reassured this procedure (hair removal) was guaranteed, they would continue with treatment if the hair does not go away. I have about $6, 000. in American laser, I need to speak with someone, and not another sales person, I want straight answers if this is going to work.

Hello Charisse and Evelyn,

I represent American Laser Centers and we would like to apologize that you were not satisfied with your experience at American Laser Centers. We also thank you for your candid posts about your experience at one of our clinics.

As you may already know, American Laser Centers recently changed ownership. We have a newly expanded team focusing on customer service.

We are deeply concerned that you were not satisfied with your American Laser Centers experience. We’d like to personally discus your specific case and receive all of your feedback. Please contact our newly expanded customer service department at [protected]. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

American Laser Centers has performed more than two million treatments since the company’s founding in 2002. We are currently performing for than 50,000 treatments per month. Based on this deep experience, we have the lowest rate of incidents and injuries in the industry. Physicians not affiliated with American Laser Centers report an incident and injury rate of 4% of those treated. American Laser Centers’ rate is much lower – less than 0.05%.

American Laser Centers’ customer service center is happy to personally help you with your needs and will provide a swift response to your concern.

Thank you,

Allen
customerservice@alcpartner.com
www.americanlaser.com

I am not happy with the results of the treatment that I received. I went to the Westspringfiel location because I have brown spots on my face and after the treatment I do not see any change in my face. I want my money back.

Would you want to join a lawsuit?

I am having problems with the ALC too. I had won $400.oo towards the total packages. I went in there under the impression a doctor was going to do it. I thought it was like a doctor office. They had me fill out a sheet about my medical history. Just like going to a new doctor. I told the women I had recorrective surgery on my face and asked if that was going to be a problem. She said no. So after having one laser treatment. I was telling my dentist all about what I was doing. And he told me that I couldn't have that done because the laser would arc off the metal in my face causing 2nd and 3rd degree burns. He ask me if I filled out a medical history report. And I said yes. Now, I am in the hole $1800.00 for a procedure I can't even have.

Hello Sian,

I represent American Laser Centers and we apologize for the delayed response to your request for assistance. We certainly are concerned that you had a negative experience at one of our clinics.

American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at [protected]. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

American Laser Centers’ customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.

Thank you,

Allen
customerservice@alcpartner.com
www.americanlaser.com

American Laser Center Brentwood TN - 100% NO RESULTS...Complete waste of time and money. Brentwood TN

I suggest everyone that has been ripped off FILE A COMPLAINT TO STATE ATTORNEY GENERAL + FTC + BBB

I was ripped of at American Laser Center Brentwood TN. The lasers failed to remove even a single strand of hair ( I have very dark hair ). I would have better results removing my hair by taking off my shirt and rubbing my body against the wall! Complete waste of time and money.

Note: I have went to other laser centers and have seen dramatic reduction of my hair. American Laser Centers seem to only work on some people. DON'T SIGN A CONTRACT!

http://www.american-laser-center-scam.com/

hi, I had a recent experience with American Laser center here in san francisco. I had no problem with them but the company they have for credit issuance ' ChaseHealthAdvance' is one of the worst company i ever dealt with in lifetime. Eventhough they say it's 12 month no charge they slam charges over n over. In 6 months they charged me twice for saying that my payments was late which wasn't . It's like they are very cheap and greedy company who wants to earn money in a very cheap way. I called customer service which was unwilling to help.

Hi,
My name is Linda Nguyen and I'm a former employee at the American Laser Centers of Houston at the Galleria Location. I had a certified certificate that said that I was Trained & Certified in Laser Hair Removal, cellulite, skin therapy... etc. It was thrown away at the work place. If you could send me a copy of my Certificate, I would very much appreciate it.

My address: 109 Avondale St. # 2o
Houston, Texas 77006
[protected]

I have never gotten a procedure done at this place, but when I once went to get a consultation with them they were not professional at all. First of all, the girl that I had a consultation with was not even a nurse. That killed it for me! and second of all, they really wanted me to get a laser hair removal package that day. They basically told me that they could only give me a discount that day and that if I didnt get back to them that day, that I basically was going to lose that discount. They really seemed desperate for money. Now thats scary, I would never trust anybody like that, thats why I decided not to go with them.

This company is a true rip off. I've had 2 treatments which they are charging me about $600.00. After selling me a package for over $1000. they claim month after month that they will be issuing me a refund, however it hasnt happened. Now i have a company called " care credit ' that doesnt care at all. They call me 10 times a day from 8am- 11:45pm. This has been so extremly stressfull. Please be advised that this is not the right company to get involved with. Im am sending blessings for all those that are dealing with customer service issues due to the dishonest transactions processed by american laser center.

Hello,

It sounds like you are troubled with the training procedures involved with the company. I represent American Laser Centers and we apologize for the delayed response to your post. As you may already know, American Laser Centers recently changed ownership. We have a newly expanded team focusing on customer service.

It sounds like you were not satisfied with your American Laser Centers experience. We would like to ask you to please contact our customer service line at [protected] to voice your concern. We greatly appreciate your feedback on any area that needs improvement, including how our staff communicates our training program and experience.

American Laser Centers has performed more than two million treatments since the company’s founding in 2002. We are currently performing for than 50,000 treatments per month. Based on this deep experience, we have the lowest rate of incidents and injuries in the industry. Physicians not affiliated with American Laser Centers report an incident and injury rate of 4% of those treated. American Laser Centers’ rate is much lower – less than 0.05%.

Our business is heavily based on word of mouth and with your feedback, we will continue to improve our customer service and client results. We hope all of your future experiences with American Laser Centers are positive and look forward to speaking with you.

Thank you,

Nicole
customerservice@alcpartner.com
www.americanlaser.com

American Laser Center IS a scam. I was recently employed by them, and have already figured that out! The company sent us to a two-day training (not even full days). The clinic doesn't even answer their own phones. They do NOT practice safe treatments. The other technicians there not only look and act like they are on probation for a crime, but they fill out their client/patient charts AFTER they have already performed their treatments! They do not even know what the questions on the client charts mean! They all guess at them! This is serious; this is supposed to be a medical treatment in a professional, medical setting. It is anything BUT! I'm not sure what to do with this information, but I WILL NOT work for such a harmful, unreputible company!

Hang Them High American Laser Parlor Operaors Are Lying ###.

This is hilarious you go on to this forum called the “Signature Forum” aka American Laser Parlor Center that you think is independently owned and operated however what really happens is all the links go American Laser Parlor Centers. American Laser Parlor Center in Phoenix, Arizona has been refused the lowest business rating by the BBB Online because of their strong-arm business tactics. In addition American Laser Parlor Hair Removal Centers across America have refused BBB Better Business Bureau arbitrations with dissatisfied consumer in Arizona and all over America for fraudulent scams.

I agree! I also pre-paid for laser treatments at Advanced Laser Clinics, and when they closed the office in Reno, Nevada, the other offices refused to honor the over $3, 000 in hair removal treatments and facial IPL treatments I paid for! We are now in litigation!

Well as everyone above I am another dissatisfied customer, let me take that back, I am another extremely pissed off customer. I have been getting treatments and they have been showing okay results but not the best. Then one day I question another treatment area to them, the next thing I know I am dealing with a used car salesman personality. When I say no to them they keep adding on services, when I say no again, they keep adding on more and more services to make it look like a great deal. You start to wonder how much you are overpaying for these services when they are so willing to keep adding on free services. Then when I tell them I have to think about it over night, they tell me that it's only good for today. I felt sooooo pressured and uncomfortable and I got sucked in and signed the contract. For a week I couldn't sleep thinking about why the hell did I fall for this girls used car salesman tactic of getting business. I was so frustrated and so stressed and I need to get my money back. So now I have been battling trying to get my money back for a month and it's been ridiculous. At first I asked the office I was getting treatments at for a refund and the girl told me they will no longer be giving refunds, that the policy has changed, when my contract clearly states that a refund shall be given if no services have been performed. For anyone that has studied contract law, and you don't even have to study contract law to know this it’s common sense, that it doesn't matter if they're changing the policy, what the contract says is what needs to be granted. Oh and she also said that she had me sign the wrong contract, well that is not my problem, that is ALC's problem for not training their employees to have them use the correct contracts. These people are really a good example of bad business. THEN, thinking she'd make me feel better, she went back to her used car salesman personality and she added on more services. So I called customer service to see if I can get my refund faster since obviously I wasn't dealing with not very smart people at the treatment office. After customer service put in a request and I called them back to see what the status was, the lady had told me that it was rejected by the regional manager and told me to call them. Well who the hell is the regional manager? So I called the treatment office who told me it was a corporate decision and I need to call them. So I did and I got no answer, they said they were going to call me back and never did. I kept calling back and still no answers for me. Oh and the corporate office didn't even have a copy of the contract themselves. Finally I wrote them an email so I can have it documented explaining everything that has happened, including a pdf copy of the contract and that I had spoken with my lawyer (which I really did). 2 days later I call them to make sure that they got my email and contract and my refund is finally processing. When I ask her how long, she says 8 weeks and I was dumb founded that it would take that long for them to give me my money back when they were so quick at taking mine. Now I just have to sit here and wait and hope that my refund will actually come through. I will definitely be complaining to the better business bureau and I would love to participate in a class action suit. I still have old treatments I have to go in for and now I’m going to have to find a different office because I'm scared that the office with the used car salesman will have the girls mess up my treatments since I have been fighting with them to get my money back. Actually I would love to just get my money back for the treatments I have already started because I am just so disappointed in the way they do business. I beg everyone to please not do business with them. I am sure there are companies out their that provide the same services but aren't thieves. Good luck to everyone trying to get their money back.

Let me tell you about the "new ownership". He came in for a short amount of time. Then when he saw all the b.s. that had to be cleaned up he backed out. Rich Morgan (Michigan) is still the owner. I don't think he could give this business away if he wanted. It is a scam. All about money and hitting goals to bonus. I am all for bonuses and sales but on an ethical level. The clinic managers will say anything to get clients to buy. Please be aware of this company! I would rather have a full body of hair than to go to these scamming money hungry unethical scoundrels!

I went to AlC in Reno Nevada. The one that closed the doors in 2007.
The manager at the time told me one of the girls was using the wrong laser on the patients. That wasn't very comforting to know because that same girl did my $450.00 IPL. I had three treatments, 2 after that no results. I am lucky my face wasn't scared!
If you get an attorney please tell them that. Her name is Jasmin. She was the manager. I don't remember the girls name.

Ref: Consumer Complaint:
I purchased a contract from Aimi Kasuagai the Clinic Manager for Advanced Las Clinic last September 2006 for services for hair removal on legs, bikini, buttocks area and toes and they did not fulfill my contract and I have been paying for these services. They had me go through your Care Credit which you have been receiving your money since then. I have not received my treatments since this past October. I made a complaint to the Better Business Bureau of Northern Nevada Inc. I would like to be reimbursed for services not rendered.I’m very unhappy and have never had this happen to me. That someone would open a business and advertise on the radio and take innocent peoples money.

IThe address of the clinic was:
Advanced Laser Clinic of Reno
6630 S. McCarran Blvd Ste C205
Reno, Nevada [protected]
[protected]

To all,

I represent American Laser Centers and we apologize for the delayed response to your request for assistance. We also appreciate you voicing your concerns.

American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

We are constantly looking at ways to improve our services and your feedback is important to us.

If you have any additional problems or questions in the future, please contact our customer service team at [protected].

American Laser Centers’ customer service center is happy to personally help you with your needs and will provide a swift response to your concern.

Thank you,

Allen
customerservice@alcpartner.com
www.americanlaser.com

Do you happen to be filing a class action lawsuit? I am having A LOT OF PROBLEMS with these people and have been receiving no help at all. Please let me know the result of your situation.

Thank you!
Monica

I was a tech for ALC in texas and I can say that maybe 10% if even saw resluts of total hair removal. As a tech i did my own lasering and the only thing it did in the year i was there was SLOW down the growth and THIN out the hair. When we are sent to training the RN is very responsible and very knowlegable about how to treat and what to do or not do. SHe was just as clueless as to the SCAMMING ways that happend in the office. SCAMMING as in not returning clients calls back when they had complaints(which naturally they past the buck to the techs to deal with) Creating their own prices,not following protocols,etc. From what i understand,the light from the laser is microwave lights..so you tell me! Managment would fit clients into tight slots which would either put us behing or you had to half ### it in order to get to the next client. TRUST ME..by far the worst job ever! MANAGEMENT is my eyes must be taught how to be compulsive liars when they go tyo training. They will say anything to make their monthly bonus. Some techs are estaticians most are nothing but people needing a job. So i would highly do my research because if you run into a problem you will have hell talking to managemenet(or they will lie) or trying to get ahold off corp to complain to get your issue resolved. The techs are never given a break and in the state of texas thats not unlawful so many times you are working on your feet for 8 hours without even getting a lunch or go to the bathroom. Do your research...If they dont care about there employees..why would they care about their clients?!

I absolutely agree with you guys about them being horrible with customer service and treatments with no results. It's been ten days since I first called the customer service line to complain about the clinic I was going to in Raleigh, NC. I have yet to receive a phone call, email or even a spit in the face telling me to [censor] off. Something would be nice. At least if you are going to treat me like I'm not important, grow some balls and call me and tell me. I went in for the Velashape crap, the manager there told me that I was a GREAT candidate for this procedure because I only had a couple of inches to lose and I'm not over weight. So thinking this would be a great way to kick start my abs for the coming summer, I started treatment. 6 sessions in, NOTHING! Not a pound, or a quarter of an inch gone! I was furious. So I talked to the manager and asked what else could be done? She had asked me to do one more treatment with a higher power and different head, so I agreed. I'm not the type of person to complain, but when it comes to $2500 for nothing, I'm going to learn. Then she nicely suggested that I go for the laser treatments and that she'd trade it out. Happy ending, wrong. I started doing some research on prices and they definitely were ripping me off. I called to have her clarify it all for me, and then quoted me a different price from the original $2300, it's now $1600. WOW! Then she told me that I was lying about the initial quote, well babe, I HAVE IT PRINTED OUT from her! I would NEVER recommend this place or company EVER.

I will learn from your experience. I have had the same lack of results, lies, cheating and refusal to give service or refunds. Wish I had done better research before I paid my $2, 000 or had my friend pay $2300. They did not give me the $250 referral fee either for the 2 people I sent to get ripped off with me.

Hello Everyone,
I used to work at ALC for 4 years, and let me tell you, this company is a SCAM. Worst company you could ever spend money with. They are sales driven company and will do ANYTHING it takes to make a sale, (this includes, lies, deciet, and false information) just to get you to pay! They do NOT have a refund policy! (they didnt for 5 years with Rich Morgan being the founder, and then Gary Graves took over and said YES we do give refunds, but then he resigned and guess what? Rich Morgan is back, and NO REFUND POLICY is back as well! Please be very careful. There hair removal machine is not the newest or most efficent machine out there, ask syneron (the makers of the machine, its the lowest model they have!) no one has EVER seen 100% hair removal. There Velashape machine, IS BOGUS! as well as fotofacials skin tightning! Please do not invest with this company. For those of you who are seeking a refund, take the legal route...because ALC will not give you one

As a tech for ALC the lasers are old technology and the clinics are under staffed and the techs are worked like dogs. Lunch on the run and no breaks. Unfortunately, the techs want to see results but are bullied by management and not scheduled enough time to do a service they way it should be done. Go to a doctors office. The vellasmooth doesn't work and neither does the skin tightening.

Bad training, bad attitudes, bad results. I've been going for 4 years and still have hair on my legs (light skin, dark hair, should be easy).

In the Raleigh office they are so very nasty that I just gave up trying to get an appt with them. I was given a false email address to send complaints to, not that it would do any good.

I'm a former tech and I can assure you...it does not work good on light skin very much and it comes back...so you can figure it out for the dark skin...0! Don't do it!It's a lot of money...read the people's complaints...everything is true!

Can anyone tell me what laser system really works for dark skin
Thanks

This is an article that I found on the internet, I have not in anyway changed the wording or phrasing. I encourage you to read through the whole document. You probably won't be surprised.

Laser hair removal not always risk-free

(South Florida Sun-Sentinel (KRT) Via Thomson Dialog NewsEdge) FORT LAUDERDALE, Fla. _ Laser hair removal has become one of the fastest-growing nonsurgical cosmetic procedures in recent years _ second only to Botox _ with more than 1.3 million performed in 2005. But some health advocates say the industry has grown so fast that regulations have not kept pace and consumers should be cautious.

Touted as a way to eliminate the need for shaving or waxing to remove unwanted hair, the procedure involves passing low-level laser energy over the skin where it is absorbed in the pigment of active hair follicles, disabling them.

In South Florida and across the country, numerous consumer complaints have been filed, and injuries have been reported in rare cases. The Florida Department of Health has received 226 complaints involving laser hair removal since 1996, said Thometta Cozart, a spokeswoman for the agency.

State officials are reviewing a complaint by Selen Adak, 24, of Highland Beach, that she has permanent scarring on her leg as a result of burns suffered during treatment at American Laser Centers in Boca Raton.

In the complaint and a separate lawsuit, Adak said the treatments were a gift from her parents upon graduation from Florida Atlantic University, and included six prepaid laser treatments for her legs, underarms and bikini line.

On Adak's final treatment, the laser applied to her left leg caused 300 first- and second-degree burns, which left her with scars over the entire leg, according to Boca Raton plastic surgeon Steven Schuster, who treated her for the burns.

"It was a horrible situation. You've got to feel for this young woman, " Schuster said. "You always hear anecdotal stories, but she was the first case that I've seen that was so severe. This was a very sad case, and I think it was technician error more than anything else." Schuster said he has received a subpoena from the state asking for Adak's medical records.

Kevin Piecuch, executive vice president of American Laser Centers of Farmington Hills, Mich., which owns the Boca Raton center and others in 25 states, said he couldn't discuss Adak's case, but said the company's operations are safe.

"We have physician's assistants who do the work in Florida, " he said. "Every state has its own set of rules and regulations, and even in states where we're not required to have licensed medical people, we do a certification. All the people who operate the laser are certified through an intense training program that we oversee."

Adak said in an interview that she was unaware during the procedure that she was being burned.

When she got off the treatment table, she knew something was wrong.

"There was a really, really dark brown checkerboard pattern, and a crusting. I asked (the technician) for ice, and asked her to call the doctor, and she said no one was there, " Adak said. When she got home, her father drove her to the emergency room.

Adak's case is not unique. A Pennsylvania woman who had the same procedures developed second-degree burns and was hospitalized in 2001, and a North Carolina college student died last year from a bad reaction to an anesthetizing cream she applied to her skin before her first hair removal session, according to published reports. A fatality was also reported in Virginia, but details of that case were sealed as part of a court settlement.

Some states, such as California and Connecticut, allow only licensed physicians to use lasers for hair removal.

(EDITORS: STORY CAN END HERE)

The Florida Agency for Health Care Administration, which licenses clinics and hospitals, does not license laser hair removal centers, nor does it track any problems that might develop, said Toby Philpot, a spokesman for the agency.

The Florida Board of Medicine says the commercial application of a laser on human tissue is the practice of medicine. That means only a physician or a physician's assistant should be using such equipment, said Christopher Nuland, a Jacksonville attorney who represents the Florida Society of Plastic Surgeons and the Florida Society of Dermatology and Dermatologic Surgery.

But an exception has been made for licensed electrologists, who began adding laser hair removal to their practices in the late 1990s, Nuland said.

"The argument was that the field of electrolysis would become extinct if they weren't allowed to do (laser hair removal), " Nuland said.

Judy Adams, the legislative liaison for the Electrolysis Society of Florida, said electrologists are the only group that is well regulated by the state to do the procedure. Electrologists must take 360 hours of training and an additional 30-hour course in the use of lasers, said Adams, an electrologist who practices in St. Augustine.

"But nobody is requiring physician assistants or nurses or physicians to do that, " she said. "There's a huge gap in training."

Nurses are not permitted to use lasers for hair removal unless they become licensed electrologists and take the necessary laser training, said Anthony Jusevitch, an administrator with the Florida Board of Nursing.

Doctors as diverse as ophthalmologists and obstetrician-gynecologists have gotten into the business of removing hair with lasers, but the state does not spell out what training they must have.

According to the Florida Department of Health, most of the 226 complaints involving laser hair removal filed in the last decade were against physicians, said Cozart, the agency spokeswoman. Forty-seven involved electrology, she said.

A study by Dr. Kathleen Gilmore, national medical director for American Laser Centers, found problems occur rarely _ fewer that one-tenth of 1 percent of all cases. The findings were presented this month at a meeting of the American Society for Laser Medicine and Surgery.

Piecuch, the American Laser executive, said the centers have done more than 650, 000 treatments.

"It's a relatively new industry and most states have not spoken very carefully about what is required. We have decided as a company that we take the safest and most rigorous view, " he said. "We want to be sure we don't run afoul of Florida law."

___

(South Florida Sun-Sentinel correspondent Barbara Hijek contributed to this report.)

___

(c) 2006 South Florida Sun-Sentinel.

Visit the Sun-Sentinel on the World Wide Web at http://www.sun-sentinel.com/

Distributed by Knight Ridder/Tribune Information Services.

_____

PHOTOS (from KRT Photo Service, [protected]): MED-LASERS

For information on republishing this content, contact us at [protected] (U.S.), [protected] (worldwide), fax [protected], or e-mail reprints@krtinfo.com.

I have been going to ALC for quite some time now and have recieved over 10 treatments so far... I think, I really can't tell anymore because of the erradic way they schedule these appointments. I am getting a full body laser hair removal done and am not seeing much, if any results! I've gotten atleast 4-5 treatments already on each part of my body if you count them seperately! What I hate is how the machine and settings and also tech is always different every time I come in. Some days it hurts like the worsed and some days I can't tell if they've even started. Luckily... no scarring or burning, and since I'm prone to hyperpigmentation... luckily no darkening of the skin. But that is all probably because they're basically using "potty training" lasers, so to speak. I've paid 7000 dollars so far for a "package deal" they said. WTF kinda deal is this bull crap. I'm already a year and a half into this crap and havnt seen ANYTHING!

I really need to know how I can make sure I get my money back and where can I go to get better laser hair removal for my full body at possibly the same or better rate. Any tips anyone? Please tell me where I can complain to get a real full refund! Any possibilities I can take this thing to court? Ofcoarse, I have not been burned...but the pain is not like they stated on their website or fliars...it is not a pinch! It feels like being repetitively slapped with a hot rod! I haven't gotten any results at all! I keep saying 40% cause the [censored]'S at the center keep making me say it...it's like "or else" with the way they talk to you.

Please anyone... if you could just point me in the right direction to find a solution and get my money back and get good full body laser hair removal done where the techs dont change around and neither do the machines... where the computers arent always busted and where you can actually manage to get a tech on the line for more then 5 minutes at a time... where atleast the tech knows what she's doing rather than asking you whether you "remember" what setting you were on or what machine you used last time? PLEASE SOMEONE HELP ME! IM SO DESPERATE IM CRYING!

It's been months since I filed my complaint with BBB and yep, I got my letter yesterday from them saying they have not been able to get in contact and ALC is not responding to their attempts.

I've had 11 sessions, 4 of them being double-passes where they do everything twice. I've gotten 3 blisters on 3 different sessions. I have less than 50% hair reduction, and I'm $6, 000 poorer.

I complained when I went in for my last session and they went through my file and cancelled that day's appointment and said they'd contact HQ and then it'd be on HQ to offer me a refund or a credit. IT's been 3 weeks. I called my location and they still haven't gotten a response from HQ. I have a feeling the best they're going to offer is a credit, and they have absolutely NOTHING I want.

I was very excited to find a place near my home that offered a wide variety of laser and aesthetic treatments. My enthusiasm was quickly crushed when I entered their facility. I arrived on time, and then ended up waiting for 30 minutes prior to being seen. The consultation was really a contract signing party. I was talked into treatments I didn't want, a credit line attached to my social security number, and an obligation for a contract I should have never signed. I was promised the world (but not in writing) just so I would sign their no-refund policy long-term contract.
This experience has been horrible. I hope everyone is aware of how horrible, incompetent and unprofessional this company is to work with.

I spent 400 at this place. Hair removal upper lip and it did not work. Was told I would not be issued a refund despiste the fact I had adverse effects to the laser. Then after traveling to my local clinic 10 minutes away. They call to tell me that my next appointment is cancelled due to this clinic clsing. The next clinic a mere 44 miles 56 minutes away. The tell me how equsite their clinic is yet I did not get my post treatment lotion until 3 mos. into services. They were very unprofessional and my appoinment was never taken on time. They told me that even though I now had to travel I still could not get a refund. DO NOT DO IT! It is a waste of money and they are ***!

DO NOT WAIST YOUR MONEY LIKE I DID at American Laser in Virginia Beach!
After the series of not such good events in my life, I thought I’d treat myself to something extra ordinary! Getting rid of the HAIR FOREVER sounded like just what I needed. Thrown in a “congratulations! You won!” certificate, great sales person who promised results in 6-10 treatments, multiple packages discount, finance plan, no more shaving … I felt I owed this to myself. I was sold (full legs, underarms, Brazilian bikini)! Over $4400.00, 17 treatments, and three years later here I am finding myself still waxing and shaving! What a SCAM! What a LIE! And the manager won’t even return my phone calls! I guess her job is done, why would she; they got what they needed-$$$ They do not offer any kind of refund, nor additional treatments to fix “the broken” product! I was offered to pay discounted price for maintenance! What a joke!

American Laser Center has the worst customer service department. I'm tired of reading responses from ALCPartner telling people who are complaining to call the 800 number. I've left numerous messages and no one has responded. There isn't even a live person to take the call--you are automatically transferred to a "general" voicemail. Even after emailing, the customer service rep who automatically responded to the email saying they will contact you shortly (yeah right) leaves the same general phone number. I'm on my way to hiring a lawyer and contacting the BBB.

Am looking for ex-employess who worked for ALC and treated like ...well you know! Contact me here.

I worked for ALC Tulsa, OK [protected] as a laser technician. I was put on temporary leave (fired) because they "had to cut down on employee's and hours during the 'slow season' and told I would be needed back to work as soon as business picked back up. I was due for a paycheck and called and called about it and just ignored. After about 3 weeks of getting nowhere and still unpaid, I called an attorney and tried to contact the store and the doctor, only to find out the company disappeared from town. I can only imagine all of the patients and customers that paid a lot of money for treatments and promises of results that were never fulfilled. I You may contact me if you'd like.
YellowBorn@aol.com

They are a scam, I paid thousands of dollars for laser hair removal with absolutely no results after going once a month for over a year. The "nurses" are very unprofessional and they never have my information correct (even though it's all stored in a computer right in front of them). I finally stopped going after so many times and never once seeing a bit of improvement. Wish I had researched ALC BEFORE signing the contract, a big waste of time and money! I never write reviews but hoping this helps at least one person not sign up with them.

Just try to call their number, always voicemail, why? Too many complaint calls, they never answer the calls and only call back the new clients who don't know about their scam. Dail their corporate head office number [protected], even more funny, no operator, whatever you say or you dial the directory doesn't work. A complete SCAM!

i have been going to ALC for several years now, and I LOVE IT. the staff is so great, and i have experienced hair loss much quicker than i had expected. i expect to keep going until my whole body is hair free. :) if you live in the brea area, do not worry about the horrible experiences that others have been having. the brea staff will take care of you!

I have bee receiving laser hair removal treaments for almost two years with no hair growth loss. I actually believe I have more hair growth. I initially reported my concerns about one year into the treatment and was told that I had to complete the full two years before anything would be done. I knew this wouldn't end in my favor. A new manager came on board and I expressed my concerns to her after I sent an email complaint to corporate (of course corporate didn't respond they sent my complaint to the office I had issues with?). This manager took pics as requested and sent it to corporate. they felt the pics weren't good and didn't show evidence of no hair growth loss. They are offering additional 6 treatments (that haven't worked the past two years) because they don't have any initial pics prior to starting treatments for comparison. Why didn't they take pics intially? Is this my fault? I asked for the name of the regional director and they wouldn't give me her full name. The regional director was supposed to call me but didn't. 24hrs passed and I was told she was sick and she would call within a week. No call ever. I showed up for a scheduled visit and was told the regional director was no longer in that position and I would have to wait until a new regional director was hired?!#@$!@#! Are you kidding me? There is always an interim director appointed. This is soooo not over!

Hello Patricia and Mikki,

I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at [protected]. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

American Laser Centers’ customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.

Thank you,

Allen
customerservice@alcpartner.com
www.americanlaser.com

I am currently receiving services w/ AMC and I don't have any major complaints. I knew that there was no guarantee when I decided to get the service. I do think the things that have happened to everyone is horrible. It seems like everyone has a problem with the laser hair removal and I am so glad I read this because I was considering buying my boyfriend a giftcard from there for his b-day to have laser hair removal. However, a friend and I receive microdermabrasion (spell check) treatments and it has been going good so far. I haven't seen the results that I wanted to see but I have noticed fewer outbreaks. The service is working wonderful for my friend, her skin looks beautiful. I think something as simple as micro is fine for them to do but I wouldn't let them touch me w/ a laser!

The experience i had at ALC was not pleasent... i went in to do my research with ALC and i wasn't completely sure if i should do business with them but i gave them a chance since i "thought" it was a good deal . the lady whose name i will mention so everyone could be awear of how Disrespectful and Deciving she is... anyway i called the following day to cancel service with them and this person inform me that i wont be allowed to get my money back... I was NEVER informed that they had a no refund policy... Even if you NEVER had any treatment done. In my eyes you should mention that before payments are made. During our first meeting i was asking ALL the question and she was very unsure with her answers . She failed to cover the important details... When i call she would be extremely rude with me! She hang up the phone in my face, she has her coworkers say she's off when i know she's their (cause she just hung up the phone in my face), then her receptionist follow her foot steps and hang up in my face after lying to me cause i ask foe corprat number... I personally wont put up with that behavior... I will go to corprate and after i am granted all my money i will drive to their location and pay them a "friendly" visit. It don't make any since how these people are getting away with this and they don't even delivery good service... If you want good service go to IDEAL IMAGE! That's what i did and i love it! But as far as for American Laser, it's time for us to get together and shut that garbage down! If you resign in Miami DO NOT GO to the ALC Adventure office because they are disrespectful and their ring leader ROCHELLE is the head of it. Ms. Rochelle is a racist, disrespectful and very unprofessional person and should not be in that kind of business. So everyone before signing any papers, just run!

Hello J Frye and Posters,

I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at [protected]. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.

American Laser Centers’ customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.

Thank you,

Allen
customerservice@alcpartner.com
www.americanlaser.com

Stay away from American Laser. They are nice to you, until you buy their packages of treatments, after that they are a big zero in customer service including their 1877 number.

I was getting foto facials and they ruined my face! Be aware, that they do not care if your taking legal procedure against them.

Not only I bought $5000 worth of treatments (at this point I didn't know how bad they were) no one has called me back to fix the mistake the made and it's now been over 1 year and I'm still trying to get someone to fix this problem.

Unfortunately, I am stuck with a big white spot on my face, my dermatologist said they killed my pigmentation (the color of my skin) and the color will never come back.
My face is ruined because of America laser.

Not only that, but the laser hair removal service promises you hair removal and I still have hair after 2 yrs and I'm not a hairy person!

I've been to 3 different clinics and one is worst than the other. Miami, New York, north California

Do not buy anything from American Laser Nationwide

I will forewarn all..as a ex employee..if you have WHITE hair,peach fuzz on lip,chin or sideburns..forget it..the lasers they use DO NOT work on those! oh and grey hairs too!

I agree with you 100%. I have been a patient of this company for a year now and have seen little results. I had an appointment last evening and was burned severely. I have scars on my chin and underarms. I am no "delicate flower" as indicated by Bethany above. I do plan to take action!

Good Luck to you, J Frye as well as all the others victims out there!

This is in response to the person who had their upper lip hair lasered. I had my upper lip, my chin, my side burns and my under arms lasered and all it felt like was like , at times, a small needle with some slight heat. You must be an awfully delicate flower. To say you couldn't eat certain foods or taste them well i'm sorry but medically speaking I really don't believe that can happen. The pain was not that bad whatsoever. I had been waxing for years all those areas and more. The "pain" or rather discomfort I experienced above my lip was over in a matter of seconds. It was over quickly. One day I had all areas lasered all at once it took less than 30 minutes. The results are working on me. Being waxed in your bikini area and under arms is infinitly much more painful than being lasered! and It doesn't last! You sound like a Drama Queen ... The electrolosis process does hurt more also. I'm very feminine and don't like pain but for pete's sake it was only laser not neurosurgery.

Suck it up.

I've had hair removel done with this company and I am always treated good and they are very professional every time with my treatment! And with other patients there when I have gone up there for my treatments. I'm almost hairless. My treatments are going alittle faster then my friends and family that are going there, and they are very happy with there treatments as well!
Like they said before, some areas take a little while then others . My under arms and lower legs are done and Bikini area are done too. I love there microderms that follows with there product facial treatment.
I'm sorry to hear that some people are having a tough time with this experience.

If this is all true, I would bet 1-2 phone calls would line you up with 20+ trial attorney's ready to "defend your rights" / make a buck.

They'd probably do it on contingency too! Sorry to hear about your injury. Good luck.