Luminique Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Luminique LLC

P.O. Box 1366
New Jersey
United States - 07030

Customer Support Phone Numbers

1877 494 2715(USA & Canada) 1 0
1800 839 549(Australia) 1 0
800 443 544(New Zealand) 1 0
+61 280 734 455(Australia) 1 0
+64 99 508 810(New Zealand) 1 0

Luminique Complaints & Reviews

Luminique / Cancelled membership

Nov 12, 2016

I cancelled my membership as per their terms and condirions and within the 30day trial, got charge for another month of product before receiving product (still waiting for product) and 2 weeks after receiving my trial product (within trial period). Rang company the next day and advised of...

Sbq*luminique / Initial offer " trial"

Jan 29, 2016

I was offered a trial offer on line and the ad stated "...just pay a one time shipping fee of $ 4.95.." there was no mention of another charge. I was charged the $4.95 on 1/5/16 then on 1/20/16 I was charged another charge of $89.47. This is outrageous. Also the phone number provided on...

Luminique / Free sample

Oct 13, 2015

I filled out a survey with your company. I read it and it said it was a trial offer and that all I needed to pay was a delivery fee. nothing about having to pay for the full price. now you have taken out 3 separate amounts first being $11.80 on the 25 of September the second being $101.48...

Luminique / Refund my money

Sep 03, 2015

Hi My name is Dudymay Ngaro 1. A verbal contact between your customer service agent and myself is that a 30 day trial for the anti wrinkle product was arranged that the trial didn't start until i received the products in my hand. The products didn't arrived at my home until the...

Luminique / False Debit to Credit Card

May 14, 2015

By agreeing to a ONE OFF payment for postage of $1.99 on a FREE offer on Facebook, I have now received by Credit Card statement to find they have taken out a payment of $92.42. I certainly did not sign up for any on going product purchase therefore how is this possible? I will certainly be...

Luminique / Pricing

Apr 02, 2015

Luminique advertised free cosmetic trial for the price of postage $2.95. The goods arrived and about 2 weeks after my bank account was debited $95.07 . There is nowhere I can get an Address to query this, then in March I was once again debited $10.95 I don't know what this is for. I...

Luminique / Fradulant free trial offer

Nov 17, 2014

Hi, I ordered the free trial like most others. I am used to free sample from reputed companies and was expecting this to be just a free sample. A few days after giving my card details and reading some reviews online I called them and they assured me that the product is good and is worth...

Hyd* / unauthorised direct debit to my bank account

Sep 05, 2014

HYD*LUMINIQUE.COM made an unauthorised direct debit to my bank account for $74.99 on 30/08/14 and again today 05/09/14 made another unauthorised direct debit to my bank account for $8.52. Same as with Bellaplex these two companies are connected, and if this is the way they conduct...

Acm / Unauthorised charge

Aug 31, 2014

I was going through my monthly bank statement and noticed a charge from above company dated 22/8/2014, at 1002am, amount $162.50. I did not request anything and have not received anything. I would like this money to be returned to me as soon as you can. Regards Anne Lawson

Luminique / Free sample

Aug 04, 2014

I signed up for a free trial and gave authorization to charge $2 as postage fee. But after around a month of sending me sample and charging me $2, they charged me with US $69.95 without my consent. There was nothing on the terms and condition and the bill sent to me clearly said that the...

A, C, M / Excessive unauthorised payments

Jul 27, 2014

On order no.280734455NJ I signed on for a $2.00 trial offer only to have $74.33 removed from my credit card account, this was done without my knowledge or consent and i certainly would not have agreed to purchase something that dear with out a trial first and secondly i want all charge...

Luminique / I need help with this company

Feb 02, 2014

I ordered laser treatment from the company Luminique. I paid about $600 for it, and I made the appointment. But several days ago I received email from this company, and they excused, but told that their company was bankrupt and they were out of business. I was shocked, because they...

Luminique / return unwanted product and still getting charge for it on my credit card

Nov 21, 2013

Answered a trial for beauty product and decided upon receiving the product, that it was too expensive . The package was sent back immediately and thought that would be the end of it . another parcel was sent with same product on the 4 th of November 2013 which again I returned immediately...

Acm Luminique / Unauthorised Charge

Oct 16, 2013

In September I responded to an offer for a free trial of skin cream with postage of around $1. I did not order any products. Since that time the company has charged my Credit Card with two payments of $69.95 and two of $7.95 ie one in September and one in October. The trial product did...

Acm* / Acct [protected] NJ

Oct 03, 2013

I replied to an ad for a free sample...then they started charging my Visa card for shipments without my authorization. How do I stop this from happening and how can I get the money back that they fraudulently charged my credit card for?

Acm Luminique / Visa billed for no product

Sep 17, 2013

I got thru mail a beauty age cream which i paid $1.99 for. This week i noticed a debit of $69.95 on my visa bank account. There was never any details that i saw about paying anymore money for anything. As it turns out, the product makes my eyes sting and therefore dont use it it. Now im... / Withdrew $7. 95 out of my checking account

Sep 16, 2013

I wish i had read these comments i have just received my trial offer of luminique along with other products i never ordered. I sent 2 emails to them but no reply i finally got someone to answer the free phone after 4 days and have now been told ithere will be 2 payments of £69. 95 taking out...

Acm Luminique / RMA of product was sent alongwith product, but i have been billed 69.95 US Dollars in my credit card. which should be returned.

Jun 01, 2013

RMA of product was sent alongwith product, but i have been billed 69.95 US Dollars in my credit card. which should be returned.


Apr 23, 2013

I was to receive free facial products. Jan 22/13 I paid $2.02 shipping. Feb. 29 a charge on my credit card of $73.90 and march 30 $72.96. I have notices from the post office for pick up a parcel with about $30. I did not pick up the last two shipments and require a refund. I need these shipments stopped and a refund. Thanks, Kathy Perrin