I cancelled my membership as per their terms and condirions and within the 30day trial, got charge for another month of product before receiving product (still waiting for product) and 2 weeks after receiving my trial product (within trial period). Rang company the next day and advised of situation. Verbally requested for membership to be cancelled with a confirmation email (still waiting), advised they do not have the authority to withdraw further funds from my account.
After 1month of no contact or withdraws, I have noticed a withdraw from my account for the value of another months worth of product.
I am requesting for the money to be put back into my account, an apology for their mistake and for the company to be investigated.
I was offered a trial offer on line and the ad stated "...just pay a one time shipping fee of $ 4.95.." there was no mention of another charge. I was charged the $4.95 on 1/5/16 then on 1/20/16 I was charged another charge of $89.47. This is outrageous. Also the phone number provided on the bank statement I have called and stayed on hold for more than an hour on multiple attempts to contact this company. This should be considered illegal
I filled out a survey with your company. I read it and it said it was a trial offer and that all I needed to pay was a delivery fee. nothing about having to pay for the full price. now you have taken out 3 separate amounts first being $11.80 on the 25 of September the second being $101.48 on the 7th of October and the third being on the 8th of October for $100.29. I did not receive what was in this trial offer. it had 4 different items that you were to receive I got 2 and nothing saying that I had to pay for the items as it was a free trial. I rang your company on the 12th of October with no outcome. I was told that I was charged for 2 lots of product and each lot was to contain 4 different products. which did not happen. I have contacted the bank and also the fraud squad. I would like this matter resolved asap I await your reply thanks
My name is Dudymay Ngaro
1. A verbal contact between your customer service agent and myself is that a 30 day trial for the anti wrinkle product was arranged that the trial didn't start until i received the products in my hand. The products didn't arrived at my home until the 13th August, so the 30 day trial has not ended as of yet.
2. You have breach this contract that has been stipulated between us, by deducting money from my account before the trial and because of this I require you to refund my money back to my account,
3. Because of this misconduct that has happen, I don't require nor do I want any further products from your company, but i do require a quick respond to my email asap.
I do not have phone anymore so please email me.
By agreeing to a ONE OFF payment for postage of $1.99 on a FREE offer on Facebook, I have now received by Credit Card statement to find they have taken out a payment of $92.42. I certainly did not sign up for any on going product purchase therefore how is this possible? I will certainly be warning everyone on facebook not to fall for this obvious betrayal of trust.
Luminique advertised free cosmetic trial for the price of postage $2.95. The goods arrived and about 2 weeks after my bank account was debited $95.07 . There is nowhere I can get an Address to query this, then in March I was once again debited $10.95 I don't know what this is for. I would like to get my money back as I am a pensioner and really can't afford this. Also how do i stop them from doing this again
Thank you and I hope you can help me
Hi, I ordered the free trial like most others. I am used to free sample from reputed companies and wa...
HYD*LUMINIQUE.COM made an unauthorised direct debit to my bank account for $74.99 on 30/08/14 and again today 05/09/14 made another unauthorised direct debit to my bank account for $8.52. Same as with Bellaplex these two companies are connected, and if this is the way they conduct business, then I will not continue to purchase their products. I have not placed an order with these two companies for more products as yet, as I still have not completely used the samples of their products I received. I would appreciate it if they would now send the full size products they have taken payment for without my consent or refund monies into my account by return.
I was going through my monthly bank statement and noticed a charge from above company dated 22/8/2014, at 1002am, amount $162.50. I did not request anything and have not received anything. I would like this money to be returned to me as soon as you can. Regards Anne Lawson
I signed up for a free trial and gave authorization to charge $2 as postage fee. But after around a month of sending me sample and charging me $2, they charged me with US $69.95 without my consent. There was nothing on the terms and condition and the bill sent to me clearly said that the products were charged at $0.
Just another fraudent way of making money by Luminique. They said my case has been handled by cancelling future orders which I never ordered but will keep Free Gift from worth USD 69.95
Its an excellent fraud model by Luminique
On order no.280734455NJ I signed on for a $2.00 trial offer only to have $74.33 removed from my credit card account, this was done without my knowledge or consent and i certainly would not have agreed to purchase something that dear with out a trial first and secondly i want all charges with this company cancelled and any further products cancelled and anymore to do with this dodgy lot of Internet pirates cancelled and they should not be allowed to trade on the Internet full stop .
Yours Terence Smith.
I ordered laser treatment from the company Luminique. I paid about $600 for it, and I made the appointment...
Answered a trial for beauty product and decided upon receiving the product, that it was too expensive . The package was sent back immediately and thought that would be the end of it . another parcel was sent with same product on the 4 th of November 2013 which again I returned immediately with a note asking the company to not send me anymore of their products . Checking my bank statement, I see that my credit card was charged again .
In September I responded to an offer for a free trial of skin cream with postage of around $1. I did not order any products. Since that time the company has charged my Credit Card with two payments of $69.95 and two of $7.95 ie one in September and one in October. The trial product did arrive and was very inferior and I three it away. I certainly did not want anything more from the company.
If possible I would like them to refund the amounts.
I replied to an ad for a free sample...then they started charging my Visa card for shipments without my...
I got thru mail a beauty age cream which i paid $1.99 for. This week i noticed a debit of $69.95 on my visa...
I wish i had read these comments i have just received my trial offer of luminique along with other products i never ordered. I sent 2 emails to them but no reply i finally got someone to answer the free phone after 4 days and have now been told ithere will be 2 payments of £69. 95 taking out my account if i do not return them or pay for them to be sent back. I am absolutely disgusted why should i pay to return items i never asked to be sent. The person on the other end of the phone said i agreed to try before i buy so why not let me try before they decide to send the products i was given that chance.
RMA of product was sent alongwith product, but i have been billed 69.95 US Dollars in my credit card. which should be returned.
I was to receive free facial products. Jan 22/13 I paid $2.02 shipping. Feb. 29 a charge on my credit card of...