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Carol Cole Company Customer Service Phone, Email, Contacts

Carol Cole Company
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www.mynuface.com
www.mynuface.com

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Carol Cole Company complaints 4

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Carol Cole Company On Nov 30, 2022, I placed an order for a device for $184.00

On Nov 30, 2022, I placed an order for a device for $184.00. I haven't been getting any communication from the company about my order, except for when they give me wrong information about the shipping already happening or being in progress. It was supposed to be shipped 2-3 days after I bought it. Nobody is responding.

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Carol Cole Company I bought the NuFace Trinity from *** Skincare in Beverly Hills for $449.00 two weeks ago

I bought the NuFace Trinity from *** Skincare in Beverly Hills for $449.00 two weeks ago. The on/off button stopped working recently, and I tried to reach customer service, but they are not available. They ask you to send an email, and then they respond robotically saying that the warranty is only for one year. I noticed that there are many identical complaints online.

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Carol Cole Company I bought a NuFACE Mini Facial Toning Device from the NuFACE website www

I bought a NuFACE Mini Facial Toning Device from the NuFACE website www.mynuface.com on November 28. The order number is ***. But, because of stuff happening in my life, I couldn't open and use the device until July 2022. Starting from December 2022, I noticed that the device doesn't hold charge like it used to. At first, I used it 5 days a week for about 5 minutes each time, and I only had to charge it once a month. But in December, when I only used it 3 times a week for 5 minutes each, I had to charge it every 2 weeks. Now, I have to charge it every week. I read the manual, and it says, "For good battery life, charge your Mini Device when the low battery indicator starts (low tone beep). But my device doesn't do that at all. So, my device is already messed up. The manual also says that it's okay to charge the device only when the battery completely drains, as long as I do a full 12-hour charge cycle before using it. Since I've only used the device for about 6 months, and even if we consider the purchase date of November , the device should still be working fine for more than 2 years (implied warranty). This is considering how much I paid for it (original price of $180, but I got it for $135 on sale). I contacted NuFACE, and they said my device is no longer under warranty. They only offered me a 20% discount to buy another $245 device. But that's not fair because the first device I bought should last longer than the time I used it. I want the company to either fix or replace my device.

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Is Carol Cole Company legit?

Our conclusion: ComplaintsBoard's review suggests Carol Cole Company is generally legitimate and safe for transactions. However, with a resolved complaints rating of 0% we recommend that you stay careful. Before interacting with Carol Cole Company, take the time to review customer feedback and the approach to resolving complaints.

Carol Cole Company earns a trustworthiness rating of 78%

Reliable, but always remember to protect your data.

We found clear and detailed contact information for Carol Cole Company. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Carol Cole Company's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Mynuface.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Carol Cole Company and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Mynuface.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Carol Cole Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Carol Cole Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Carol Cole Company On February 14, 2023, I bought the Trinity+ from the Carol Cole Company Inc's website, MyNuFace.com, for $495

On February 14, 2023, I bought the Trinity+ from the Carol Cole Company Inc's website, MyNuFace.com, for $495. They claim to have a 60-day return and refund policy if customers are not satisfied with their purchase. To return the product, customers need to email a return inquiry/request to the company along with proof of purchase and the product's serial number. The company then decides whether to approve or deny the return request. If approved, customers can send the product back and supposedly receive a refund. I've sent three return requests via email but haven't received any response. I've also messaged them on their *** page, but no one has replied. I've called their customer service phone number (***) multiple times over the past week, but no one ever answers. The reason I trusted this website was because I read about their product in Vogue and Allure magazines, which are reputable sources. I thought this company was trustworthy. However, I've come across several complaints from customers who couldn't get anyone to answer their calls or respond to their emails. Spending $495 on a product is a significant amount of money. I would greatly appreciate any assistance in resolving this issue. Thank you for helping consumers. I've attached proof of purchase, my two most recent emails to the company, and my FB message. Unfortunately, I don't have a copy of my original return inquiry as I submitted it directly on their website. I didn't receive a confirmation email for that. Thank you once again!

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About Carol Cole Company

Screenshot Carol Cole Company
The Carol Cole Company, also known as mynuface.com, is a reputable and well-established company in the beauty industry. With a strong presence in the market, the company has gained recognition for its innovative and effective skincare products.

One of the key highlights of the Carol Cole Company is its flagship product, the NuFACE device. This handheld facial toning device has revolutionized the way individuals take care of their skin. It utilizes microcurrent technology to stimulate and tone facial muscles, resulting in a more youthful and lifted appearance. The NuFACE device has garnered a loyal customer base and has been praised for its ability to provide visible results in a short period.

The company's commitment to quality and innovation is evident in its extensive range of skincare products. From serums and gels to masks and cleansers, the Carol Cole Company offers a comprehensive selection of products that cater to various skin concerns. These products are formulated with high-quality ingredients, carefully chosen to deliver optimal results and address specific skincare needs.

In addition to its exceptional product line, the Carol Cole Company also places great emphasis on customer satisfaction. The company strives to provide excellent customer service, ensuring that customers have a seamless shopping experience. With a user-friendly website and responsive customer support, the company aims to meet the needs and expectations of its valued customers.

Furthermore, the Carol Cole Company is committed to promoting overall well-being and self-care. It recognizes the importance of self-confidence and aims to empower individuals to look and feel their best. Through their products and educational resources, the company encourages individuals to embrace a holistic approach to skincare and self-care.

Overall, the Carol Cole Company, operating under the mynuface.com brand, is a trusted and reliable company in the beauty industry. With its innovative products, commitment to quality, and dedication to customer satisfaction, the company continues to be a leader in the skincare market.

Overview of Carol Cole Company complaint handling

Carol Cole Company reviews first appeared on Complaints Board on Aug 4, 2023. The latest review On Nov 30, 2022, I placed an order for a device for $184.00 was posted on Aug 10, 2023. Carol Cole Company has an average consumer rating of 1 stars from 4 reviews. Carol Cole Company has resolved 0 complaints.
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  1. Carol Cole Company contacts

  2. Carol Cole Company phone numbers
    +1 (760) 734-4545
    +1 (760) 734-4545
    Click up if you have successfully reached Carol Cole Company by calling +1 (760) 734-4545 phone number 4 4 users reported that they have successfully reached Carol Cole Company by calling +1 (760) 734-4545 phone number Click down if you have unsuccessfully reached Carol Cole Company by calling +1 (760) 734-4545 phone number 3 3 users reported that they have UNsuccessfully reached Carol Cole Company by calling +1 (760) 734-4545 phone number
    +1 (760) 509-1186
    +1 (760) 509-1186
    Click up if you have successfully reached Carol Cole Company by calling +1 (760) 509-1186 phone number 0 0 users reported that they have successfully reached Carol Cole Company by calling +1 (760) 509-1186 phone number Click down if you have unsuccessfully reached Carol Cole Company by calling +1 (760) 509-1186 phone number 0 0 users reported that they have UNsuccessfully reached Carol Cole Company by calling +1 (760) 509-1186 phone number
  3. Carol Cole Company emails
  4. Carol Cole Company address
    1325 Sycamore Ave #A, Vista, California, 92081, United States
  5. Carol Cole Company social media
Carol Cole Company Category
Carol Cole Company is related to the Skincare category.

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