Nu Skin Enterprises
reviews and complaints

I had a really bad experience with Nuskin! Their True Face Essence Ultra pump leaks so much. I asked for an exchange, but they said no. They kept making excuses, saying it was because of temperature stuff and blaming me for not storing it right. Their products and customer service are terrible! It's a total scam! Don't waste your money on Nuskin products! They're so irresponsible!

I had a really bad experience with Nu Skin. I've been a customer for over 10 years and got a bad batch of YouthLoc. I emailed them and got a message saying it might take 24 hours to reply. They eventually responded and asked for things like the order number and pictures. I sent them all the requested information, but then got another message saying it could take 24 hours again. This happened multiple times because they kept saying the pictures weren't attached. It's still not resolved. Their customer service is the worst ever!

Nu Skin hires sales peeps (independent contractors) who promise peeps free stuff in exchange for advertising. They ask ya to say how awesome a certain product is (even if ya haven't tried it) and they got some buddies who also comment on your FaceBook post sayin' it's the bomb. They want ya to make the post 'public'. So, I got a package in the mail from this sales person, Heidi E, and guess what? It was empty! The product I was supposed to get was whitening toothpaste. These guys are total scammers and their marketing tactics are super sketchy.

I sent back a thing on February 10. I didn't get a confirmation for the return, so I reached out to customer service on March 3. They said my tracking number was no good and they hadn't got the item. After a bunch of calls to the shipping company, they confirmed that NuSkin got the item at their warehouse in ***. I called again and they said they would get the item and it would take *** days to give me my money back. They also said I would get an email about it, but I still haven't got that email.

I bought some stuff from a consultant a while back thinkin' I could get my money back if it didn't work. But when I asked the consultant about it, she said it was too late 'cause it had only been 60 days and I was supposed to have 90 days. She couldn't start the return process, so I reached out to the company. They told me the consultant had to do it. I've tried contactin' the company a few times, but no response. These products cost a lot, and if they really have a money-back guarantee, they gotta stick to their word. So dang frustrated right now!

The products are pricey, but they offer similar benefits as cheaper alternatives. I paid in advance for two months' worth of products, but they never arrived. I placed an order back in October , and I still haven't received it. I only heard from them after I reached out to customer service, and they informed me that my order was out of stock. I had actually forgotten that I even made the order. Often, I find myself running out of products because they are out of stock or there are shipping delays. I understand that COVID-19 may be a factor, but it would be helpful if they sent reminders about the delays. Amazon, for example, always sends reminders and offers refunds for unfulfilled orders. I signed up for automatic delivery, but they only said my order would ship within five days. However, after two months, it still hasn't arrived.

I wouldn't recommend this company to anyone. I placed my order on 11/13, but they didn't have the items in stock. I wasn't informed about this until I contacted customer service for the third time. They finally told me that I would be refunded and had to place another order if I still wanted the lumi spa. Days later, I still hadn't received my original refund. I contacted customer service again and they said it was issued on 11/13, but I should call if I hadn't received it. So I called and they told me that a refund was never issued. After 30 minutes on the phone, they finally issued the refund, or at least I hope so. In conclusion, it has taken over 3 weeks, 5 customer service agents, and hours of talking to them to hopefully get my refund for an order they couldn't fulfill.

How much worse can something get I ask you. Let me tell you. I ordered product thru a representative, ***, on May 9, and after getting pressured to post on social media to help build the representatives business, I politely declined - thats where it all went downhill. I was told I needed to pay via Venmo friend mode. Then, the representative did not ship the product. After two weeks I contacted the representative again, and she said she would ship that day and send me a tracking number that evening. No communication. So I contacted her for days later and she told me that the company did not want her to give out any tracking numbers, but they wanted to keep that on the down low. Here we are three weeks later and still no product. I reached out to NuSkin on *** and was told to go to their website and select contact me. I did that and sent all the information in an email including screenshots. I got a reply back that I had to make a phone call to them. I did that, but there was no way to reach anybody at all. Not one person. There is no way to get in touch with this business, the menu just circles back to another menu, never letting you get to a live person, even though one of the options is operator. NuSkin is a complete scam and they perpetrate scamming thru their reps.

I bought a bunch of stuff from Nu Skin Enterprises, Inc. One of the items was missing from the box that was supposed to be there according to the shipping label. And guess what? Another item opened up during transit and made a mess in the box. I was like, "No worries, their customer service is supposed to be top-notch." But let me tell you, it's not easy to get a hold of them. I searched their website high and low, but couldn't find a phone number anywhere. Even the packing list didn't have any contact info. Finally, I stumbled upon a chat feature on their website. So, I typed out my whole issue, and the person on the other end tells me they have to transfer me to another department. And just like that, the chat gets disconnected. Ugh! Frustrated, I reached out to the person who sold me the stuff, and she gave me an 800 number to call. They agreed to send the missing item without any hassle, but for the opened and spilled product, they want me to return it with a "courtesy free return label." Now, here's the kicker - I live in the middle of nowhere, and there's no *** or any place to ship within 30 miles of my house. Can you believe it? All these women online are raving about this brand and getting rewarded with trips for selling so much, and here I am being asked to drive and return a 4oz face mud that spilled on my dime. Seriously, couldn't they just look at pictures to see what happened? Are they planning to send it to someone else? I find it insulting and terrible customer service. By the way, I've been a loyal customer and have ordered from them multiple times, so they've made plenty of money off me. I can't wait to see their automated reply to this review.

I bought a LumiSpa from this company on a Saturday night. I put in my address right on the order form. When I checked my email 30 minutes later, the address had been changed to a different one in my town, St Andrews, but they used Andrews St. Since I was past the 15-minute mark, I couldn't change it myself. I called first thing Monday morning to fix it, but they said it was "too far gone" and couldn't be changed. They couldn't give me a tracking number because they hadn't made a shipping label yet. So basically, nothing had been done with my order and it still couldn't be fixed. The customer service person told me to go to the address it was set to deliver to and ask them to let me know when it arrives so I can pick it up. If they don't refuse or tell me it's delivered, I'm responsible. I told them this before they even did anything with my order except place it. Six days later, I finally got my tracking number. I called FedEx to see if I could change the address or have it delivered to a FedEx location for pickup. But it's shipped through sure post, so that's not possible. I can't change it and I can't pick it up somewhere else. Another six days later, FedEx finally picked it up and I can't stop it from going to the wrong house. The package has been delivered now and I've tried knocking on the homeowner's door to ask about it, but no one answered. Can't blame them, it's Covid19 time! While their product might be good, their customer service is terrible. I work in customer service myself, and if I said this to a customer, I'd be reviewed and retrained. They need to think about how they handle situations like this or give more than 15 minutes to make changes. I won't recommend this product or company to anyone in the future.

Nu Skin Enterprises, Inc. claims they're the best, but their comparison charts with other companies are all lies. They try to make themselves look superior, but it's just a bunch of baloney. Don't fall for their tricks!

Their website, nuskin.com, is full of misleading information. They use fancy words and flashy graphics to make you think they're the top dog in the industry. But let me tell you, it's all smoke and mirrors.

I did some research on Nu Skin and found out that they have been sued multiple times for false advertising. They make big promises about their products, but they don't deliver. It's all a big scam to get your hard-earned money.

Their comparison charts are a joke. They cherry-pick data to make themselves look better than their competitors. But if you dig a little deeper, you'll see that it's all a sham. They conveniently leave out important details and twist the facts to fit their narrative.

I tried some of their products, and let me tell you, they were nothing special. I didn't see any noticeable results, despite their claims of miracles. It was just a waste of my time and money.

I wouldn't trust Nu Skin as far as I could throw them. They're just another company trying to make a quick buck off unsuspecting customers. Don't be fooled by their false advertising tactics. Save your money and look elsewhere for quality products.

I bought this thing called FaceLift from one of their sellers, Morgan Gilman, but I never got it. She won't give me my money back. I reached out to the company, but they haven't done anything to fix the problem. They just told me to email them my complaint, and all they sent back was an empty email.

When I order somethin', I gotta pay for it right away. I 'spect to get my order on time. I ordered on 6/4/22 and still ain't got my stuff as of 8/5/22. This is just plain silly, and I ain't gonna order from this company no more. Oh, and by the way, I won somethin' in a contest a while back, but I still ain't got it. That was over a year ago.

I ordered the Nuskin NS 180 kit cuz it was recommender by one of their consultants... They said I'd get a refund if I wasn't happy... I used it for a month and it made my face break out all the time... I sent the stuff back like they said and still no refund... My order number is ***... I just want my money back cuz the product don't work for me...

I bought a Facial Spa from a local rep. She got many at a discount. I used the spa like the video said but no change. I want to return it for credit to buy a better skin routine. This spa takes too long and doesn't work. A face wash/wrinkle cream is better for me. I contacted them 3 times since *** on 4/4. No response. I also emailed the support team, no response. I'm really disappointed with the results, no response, and help. I just want credit for other stuff. Please help. Thanks.

A year ago, I joined Nu Skin for a subscription to two of their products. They send them to me every month, and after about a year, I had a couple of extra months. So, I went online to make an account and cancel my membership. I tried many times to create my account using my real subscription number, but it didn't work. I also tried chatting and calling customer service, but no one answered the phone and the chat people couldn't help me. I even sent an email to their support team, but got nowhere. They keep charging me about $250 every month, and I can't cancel. It's not right.

I bought the Tr90 product that they claim will guarantee weight loss. The product was supposed to come with a guarantee that if it didn't work, you would get your money back. I tried the month's supply and actually gained weight instead of losing it. I emailed them and now they're trying to say it was the 90-day product. This product is dangerous if you use it to lose weight because it causes weight gain instead. This can lead to even worse health issues because they don't do proper research and instead falsify the data to make it seem like it works. I want to warn everyone not to take this product if you have a slow metabolism because it will harm you instead of helping you. I would like a refund for this fake product.

This is the second time that this has happened. I've been a customer of Nu Skin Enterprises, Inc. since 2006. Yesterday, I got an email from nuskin saying my order was on its way. They didn't list one item, so I called customer service to check what was in the shipment. I think her name was ***, she said that Life *** Nano was on the order, but it wouldn't be shipped until 4/7/22. But I think they already charged my credit card for it. It won't be shipped for about 2 more weeks. I want to know if this is legal. Can they charge my card for an item that's on back order? Please let me know if it's legal to charge a credit card before the item has been shipped. Thank you.

NuSkin says their AgeLoc Facial Spa and Body Conductor can make you look younger. So, I listened to a rep and bought those 2 things. They also gave me a Conductor gel and 2 other gels to use with the device. After 90 days, my skin still looks the same. I asked for a refund from NuSkin, but they say I should have been on an "ADR" to buy more stuff for the 90-day trial. But I already bought enough in advance. The website won't let me add the device to an "ADR" like they said. I keep emailing them for a refund, but they don't reply anymore. They just want to take more of my money.

I called and have case # *** for Order #: ***. After their products left my skin in rashes each day. They transferred me so many times, ant least 3-4, after talking through many questions each time. No one resolved or finished anything for me. They made this process so difficult that I hung, and will not ever be able to complete, especially since your staff doesn't seem to know how to handle returns/refunds after experiencing a medical issue. Please simplify this for the future. You wasted 20 mins of my time today, and the last gentlemen did not know what he was doing and I am not walking him through what he is supposed to be doing. It’s his job! I have sent back items from Order #: *** and I need to be refunded, they gave me such run around I have no idea where they left off in the process. If you’re going to sell products that could leave people’s skin worse than before they started it, please educate those answering phones.

In December , I bought a Facial Spa machine from NuSkin for my wife's Christmas gift. When I got the package, I didn't open it and just wrapped it up, thinking it was the right thing. But on Christmas Day, my wife opened it and found out it was the wrong order. So, in January, I sent the package back to NuSkin and told them we never got the actual product and wanted our money back. They said they processed the refund after getting the item back. However, it's been three months now, and we still haven't received the refund. I've contacted them about ten times since January, and all they keep saying is, "Sorry, your refund will be processed in the next *** days." They've been saying this for almost three months, and we can't get a solution. We really need that $400 back. Their customer service is terrible, they never sent us the right product, and they haven't refunded us in over three months. My order number is Order #: *** and the total amount is $409.81.

I ordered from Nu Skin Enterprises, Inc. on August 19th. Their website said that standard shipping takes 2 - 6 business days and is the default method for all orders. But it's already the 25th and my order still hasn't arrived. I tried tracking it on *** website using the tracking number provided by Nu Skin, but there were no updates or signs of it being shipped. It only said, "Friday, August 20 4:45 PM Shipment information sent to ***" for almost 5 days. I kept checking, hoping for some updates, but nothing changed. I called them multiple times, but the wait time was 30 minutes and no one answered. So I requested a call back through their system. They said they would email me, but nothing happened. When I called again to cancel the order, a man named *** insisted that I couldn't cancel and that I should expect the shipment on Saturday. Suddenly, they changed the status without offering a sincere apology. He called me without my permission, even though I told him I was working. He just kept talking without giving me a chance to respond.

On 11/4, there was this ad for some cream that helps firm your skin. I got in touch with a rep from Nu Skin, her name is ***. She told me that she couldn't take my credit card, but she could take Venmo. So, I sent her $110.00 through Venmo and asked her if she got it. She said yes. Then, on Saturday 11/6, I was buying some jewelry and when I used Venmo, it asked me to confirm the payment to ***. So, I messaged her and asked if she got it, and she said yes, but then changed her answer to no. Since I was new to Venmo, I thought maybe I did something wrong. So, I sent the payment again. But when I realized that I got charged twice on my card, I asked her to refund one of the payments. She never replied. I sent her more messages, but still no reply. Then, on ***, she asked if anyone didn't get their order. I told her that I didn't. Still no reply. So, I went on her *** page and said that she was a fraud and that I wanted my money back and didn't want the product. She said she couldn't give me a refund because she would lose $200.00. She blocked me on Venmo and her ***, so I can't reach her anymore. She sent a package that I got on 12/4, but I didn't open it. I sent it back to her on 12/5 through *** and I have proof that it was delivered. I've been emailing the company, but they don't respond. And when I call, they just tell me to email them, but they still don't respond.

I'm a repeat customer of Nu Skin and recently placed a bigger order as I started getting more customers. I really believe in their product and have been using it for six months before recommending it to my friends and family. I've never had any issues with shipping or ordering, but it seems like things have gotten problematic since they started outsourcing their call centers and such to other countries.

There was a mistake at my local post office, which is in a very rural area, and they returned my shipment. I never received the package even though I paid through PayPal. Nuskin emailed me saying that the package was returned to ***. I tried calling and emailing them to ask for a reshipment, and I was willing to pay for the shipping. However, they told me that my order was canceled because they received it back, and I needed to place a new order. They said they would issue a refund within 7 to 10 business days on March 27.

Now, it's been 3 weeks and this has become a big problem. PayPal, which I used to pay for the order, has filed a claim. Nuskin has been sending me multiple emails, asking me to cancel the claim through PayPal so they can refund me right away. If I don't cancel it, they say it could take an additional 1 to 2 months. Their call center in *** has been harassing me, and all I want is my $139 refunded.

I do like their product, but as a small business owner who sells their skincare line to friends and family, I'm not happy with the threats and the fact that they haven't refunded my money after 14 days. They even sent me an email asking me to print out a label to return the products, which they already have since March 27, 2023. They sent me the tracking information confirming that they received it back. However, they sent it to the wrong address, and I'm highly disappointed. My time is valuable, and this whole situation is just a waste of time.