American Home Shieldwarranty - repair reimbursement

This review was posted by
a verified customer
Verified customer

American Home Shield approved the use of an outside repair company to repair my washer. In doing so, since they don't have a direct payment set up with said repair company, they said that I would need to pay for the repairs ($399) and in turn, I could submit the recipe and they would reimburse me.

After mailing in the receipt and making 2 follow up call in which I was promised a call from a supervisor, I have yet to hear from American Home Shield or received a payment. To complicate the issue, American Home Shield has a "gate Keeper" system that prevents their consumers to speak with a manger that has the autonomy to make a decision. They also claim not to have the ability to email in or out.

In the end, it feels like their system is set up to prevent their consumers from having any format to resolve issues...especially since they won't return my calls.

This is the absolute worst customer service I have ever encountered. Their process in the end feels fraudulent as they take my monthly payment, ask me to pay for the repair, and avoid my every attempt to resolve the issue.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.