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American Home Shield Corporation [AHS] Customer Care Service

American Home Shield Corporation

860 Ridge Lake Blvd
United States - TN38120

Customer Support Phone Numbers

+1 888 682 1043(Customer Service) 1 1
+1 800 735 4663(For Real Estate Professionals) 1 0
General Inquiries
P.O. Box 849, Carroll, IA 51401-9901

Payment Address (Invoice)
P.O. Box 851, Memphis, TN 38101-0851

Payment Address
P.O. Box 2803, Memphis, TN 38101-2803

American Home Shield Corporation [AHS] Complaints & Reviews

American Home Shield Corporation [AHS] / heat pump contract #208774612

dodge03kwml on Feb 14, 2018
I called on December 27, 2017 for service on a heat pump and they could not provide a service provider until January 22, 2018. The service provider stated that the heat pump needed to be replaced, I was called and was told it would be $560 to provide the Freon needed for the heat pump. I...

American Home Shield Corporation [AHS] / customer service & contractors

Mikeydukes on Feb 12, 2018
I am just emailing, because I wanted to share my experience with ahs! Since signing up with this company, I have had nothing but headaches and very bad service and horrible customer service. I honestly have no idea how this company could get away with charging so much money, barely ever...

American Home Shield Corporation [AHS] / warranty repair for plumbing issue

Mariusz Ciecko on Feb 3, 2018
I am writing this regarding American Home Shield Corporation because I am very dissatisfied with the outcome of my plumbing issue at 3650 McGinnis resistance. I purchased my house in April of 2017, in May 2017 I purchased the American Home Shield House Warranty to protect myself for any...

American Home Shield Corporation [AHS] / heating system

Cheryl Peter on Jan 31, 2018
Too lenthy to try and complain to incompetent ppl. PLEASE CALL ME, CHERYL OR STEPHEN PETER At 225-931-9163 OR 225-603-2319 asap. We are 100% completely dissatisfied with AHS. and want to speak with someone other than customer service. Need to be spoken, not emailed. I want to speak with someone with authority today Jan 31. 2018. Steve or Cheryl Peter

American Home Shield Corporation [AHS] / hvac repair

ft4good on Jan 22, 2018
I purchased a home warranty which states it will cover all repairs to hvac due to regular use. They (American Home Shield) sent Home Pros to look at system which is not producing heat. Home Pros stated unit can be repaired but they will not due to the fact htere is mold on the unit. They...

American Home Shield / electric heater

Odessa12 on Jan 18, 2018
Heat went out and I called n requested a tech to come out. When the tech arrived they told me they didn't cover my heating "zoned"system. Called company the tech worked for, explained my contract does say cover "zone" systems. They said they do not work on my type of system. They were kind...

American Home Shield / heat repair

April Tyson on Jan 16, 2018
My daughter bought her first home recently. She had a baby Dec 11. The heat went out about a week later. AHS has still not gotten the heat repaired. It's 10 degrees in Clarksville and at least 6 inches of snow on the ground. I saw a commercial on tv lastnight saying how great AHS is...wow!...

American Home Shield / toilet repair

Yvonne Perry, R.N. on Jan 11, 2018
Yvonne Perry Contract # 205034432 3119 Pebble Trace Dr Houston, TX 77068 281-586-6042 Requested Service for a leaking toilet Friday, 1-5-2018. Sanchez Services Dispatched Monday, 1-8-2018. Arrived about 10:30am. Jaime Carreon took the toilet apart, replaced the fill valve & flapper ...

American Home Shield / 1. gas furnace/inducer motor; 2. stove exhaust; 3. garage door motor

Harold Handelsman on Jan 11, 2018
1. Over the New Year weekend, the furnace for our main floor and second floor stopped working. The problem was later identified as a failure of the inducer motor. The house was occupied and the weather was in the teen and twenties. The inside air temp was in the low 40's. Our house manager...

American Home Shield / ge washer repair - hotshot appliance service - 5th repair still unresolved now with flood

milesch on Jan 8, 2018
Hot Shot Appliance Service has been to my house now for the 5th time, and the latest on 6-Jan. They have replaced the control panel twice, the motor, transmission, and the outer tub. This last visit was to replace the control panel (for the second time), which now has caused my laundry...

American Home Shield / contractor and ahs customer service

Louis Adams on Dec 31, 2017
I have now had the plumbing contractors come to my home three times, with two days taken off work. Now they inform me that my faucet needs replacing, which is what they stated the first visit. They also looked (ONLY) at the toilet on the first visit, stating someone else would have to come...

American Home Shield / service

JaniceJa on Dec 30, 2017
American Home Shield provides numerous phone numbers as contact numbers. I have tried every one of them with the same results. Waiting 1 - 2 hours on hold waiting for an associate each time now for the last few weeks (November - December 2017). I actually had a call from them wanting to...

American Home Shield / plumbing

LaKissha McFerguson on Dec 27, 2017
I initially called in a service for plumbing on 12/19/17 for slow drainage in both showers, sinks, linkage in hall shower, toilet stoppage in master bathroom & coming up through shower drain. When the first technician came out on Thursday he said he couldn't get through to solve the...

American Home Shield / incomplete service

Vella Salazar on Dec 26, 2017
This complaint is against BB Lewis Plumbing Inc. Dispatch #438284652 Homeowner: Vella Salazar Contract #209841402 I filed an online request with AHS on 12/16/17 because my bathrooms were flooded due to wastewater backup. Jason from BB Lewis arrived on 12/19/17, passed an auger into my...

American Home Shield / charged twice on my card

Henvy on Dec 20, 2017
They charged me twice for a service guy that visited only once. Called them 5 Times in one month and each time I call them the agents says there is no supervisor and they will get back to me in 48 hours once reach out to the service guy .no callback ever happens, there is no supervisor to...

American Home Shield / rotten service.. house sold.. will not cancel

James (Jimmy) Gaskell on Dec 14, 2017
AHS is a POS .. Been with them for several years .. Very dishonest company .. Real run around when you need an air conditioner replaced. Waited over 2 months and it was summer time. Now, house has been sold .. On hold for over 1/2 hr .. What a damn joke .. I don't know why our US allow...

American Home Shield / heat pump

Marian Robinson on Dec 13, 2017
My heat pump stopped working and I called for service. The service technicans arrived and danced around the problem by pointing to an electrical problem, but the electrical issue was LIMITED to the heat pump air handler. The circuit breaker on the air handler kept tripping. Something in...

American Home Shield / warranty customers not a priority

Vic from Jax on Dec 10, 2017
Our heat pump is out, which I reported on Wed (Acct # 212327742). The service provider (Total Air Care) tech came out Thus after lunch. He was very helpful & informative. He told us that the reverser valve was faulty & needed to be replaced in order to finish the job. This part was at...

American Home Shield / paid for service not provided on a plumbing leak.

Burton Sage on Dec 9, 2017
On Nov. 27, 2017, using the phone system, I filed a service request for a plumbing leak. I had to authorize payment before the complaint was accepted. Two days later a technician arrived, verified there was a leak, and said that before he could fix it he had to have authorization from AHS...

American Home Shield / home warranty

philsfew on Dec 7, 2017
Our furance ceased working yesterday, 12/6. I called a service request in today, 12/7 and the first available appointment for repair they have is 12/14. It is dipping below freezing temperatures at night - forecasted for 27 degrees tonight. It is COMPLETELY unacceptable if we have paid for...

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