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American Home Shield Corporation [AHS] Customer Service

242 Reviews

American Home Shield Corporation

860 Ridge Lake Blvd
Memphis
Tennessee
United States - TN38120

Customer Support Phone Numbers

+1 888 682 1043(Customer Service)
7 9
+1 800 735 4663(For Real Estate Professionals)
2 3
General Inquiries
P.O. Box 849, Carroll, IA 51401-9901

Payment Address (Invoice)
P.O. Box 851, Memphis, TN 38101-0851

Payment Address
P.O. Box 2803, Memphis, TN 38101-2803
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American Home Shield Corporation [AHS] Complaints & Reviews

American Home Shield Corporation [AHS] / Customer service and service provider

Mi
Mita Roy on Jul 12, 2018

I had placed a service request in June, 2018 for my downstairs AC unit not working. Automatic control company came and stayed all day to fix it .. said it was a problem with my compressor, took it their shop to repair and came and charged me $560.00 additional to the $100.00 I paid to...

American Home Shield Corporation [AHS] / Rude customer service

Br
Brikena Kay on Jul 12, 2018

Date of call 7/12/2018 3016102067 I have home owner's insurance (pretty good one), but a friend recommended that I consider Home Shield so I requested a quote. Someone called me promptly and I started asking questions. I asked if it would be possible to see a detailed (policy or contract to...

American Homeshield / Air conditioner unit

Ma
Mario3 on Jul 11, 2018

i have been a loyal paying (89.00 per month) customer of American home shield for over 12 years on June 17 2018 a/c unit stopped working called American homeshield and they sent out 2 inexperienced repairmen from temprite heating all they kept trying to do was sell us one of their unit...

American Home Shield Corporation [AHS] / microwave. terrible customer service and service technicians

Ms
Ms Almond on Jul 10, 2018

This has been ongoing for 3 weeks now. From the beginning it was a disaster. I called the service company myself, because they never called. They finally answered on day 3 and advised they would come to my home on day 4. They came out for 5 minutes and stated I need a part. He said he had...

American Home Shield Corporation [AHS] / contract 217988562

Ro
Robin Snyder on Jul 10, 2018

I own a contract with American Home Shield. In late June I turned in a request for warranty service on the garage door opener covered under the above noted contract. A vendor named Open Sesame was assigned to do the repair. On June 3, the company dispatched a repairman to my property. He...

American home shield / online service request

Ll
lllauri on Jul 9, 2018

I have a warrantee with AHS covering 10 appliances. 1 appliance is my air conditioning and the warrantee covers up to 5 units. However, AHS online service requests only allows me to ask for service for 1 a/c unit and I am covered for up to 5 a/c units. I have called and after being on hold...

American Home Shield Corporation [AHS] / air conditioner

Vi
vivianfeeley on Jul 9, 2018

My air conditioning unit was cooling fine. The problem was with the condensation unit. You sent out a company that did a modification to my unit. A week later, I had no cold air. You sent out the company again. (Able Air) of Kansas City . The owner himself came out and said that hi...

American Home Shield Corporation [AHS] / wrong diagnosis

Az
azer1001 on Jul 5, 2018

Property Address 58 Desert Highlands DR Henderson NV 89052 DOCTOR COOL Company assigned to diagnose the AC unit in my home, said the Blower Motor must be replaced. But, the 2x4 stud is on the way, thus he cannot replace the motor. Asked me to remove the 2x4 diagonal. But, that Stud is part of...

American Home Shield Corporation [AHS] / customer service

El
Elizabeth Lugo on Jul 4, 2018

I called today 07/4/18 and spoke with a female named Stephanie. She was extremely rude and unprofessional, she couldn't address my problem. Very poor customer service skills and don't feel that we should be treated in this manner. We have been dealing with a problem for the past few day...

American Home Shield Corporation [AHS] / Designated Contractor Quoted Required Modifications that Already Existed

To
Tonya & Russell Collins on Jul 4, 2018

(AHS Contract #218899472) We attempted to address our concerns directly with the company, but they ignored the written concern and bounced us back and forth between departments with a hold time of at least 30 minutes each time. We would like to request reimbursement for the labor and...

American Home Shield Corporation [AHS] / extremely unhappy with company

Es
Esmith77 on Jul 2, 2018

I've called several times - placed on hold and can't seem to get a hold of a supervisor! You take my money but can't communicate with your customers. Want a call back ASAP! Ready to cancel and take legal action. Strong accusation made by company who checked appliance that is absurd. Your...

American Home Shield Corporation [AHS] / microwave

Vs
vssrhd on Jul 2, 2018

On 6/05/18, Active Appliance, 6736 Van Nuys Blvd, CA 91450 responded to a American Home Shield warranty request for service on my 13 year old LG freezer/refrigerator. The technician came out inspected the issue: Ice maker not working; plastic rail cracked for tray; dispenser face pulled...

American home shield / ac repair

Us
User1530121347 on Jun 27, 2018

American home shield sent doctor cool out to my home to repair my ac and my ac wasn't repaired properly. Attached is a picture of the work that was completed. I was told by the technician that I had a bad switch sometime in may. The switch wasn't replaced it was "jimmy rigged"...

American Home Shield Corporation [AHS] / service

Ki
Kim Turner Gray on Jun 27, 2018

Our AC units went out and we called AHS to send a repairman. The dispatch number was 460831892. Later we called to change the dispatch to only come fix 1 unit. The repair company said it would take 5 days to come to our house. On that day, I called to verify they were coming. They said AHS...

American Home Shield Corporation [AHS] / erroneously charged

Ja
JasmineC on Jun 27, 2018

On 15 June, I received a "Past Due Notice" of $61.82, with a Statement Date of 25 May 2018 for a contract that I cancelled on 26 April 2018. When I called American Homeshield to inquire about it, the customer service representative told me that the bill had doubled to $124.00 because I wa...

American Home Shield Corporation [AHS] / air conditioner

No
No Fair on Jun 26, 2018

Our air conditioner caught on fire 6/4/2018 guy came out on 6/8/2018 told us the unit was beyond repair. On 6/11/2018 they told me my out of pocket expenses to replace unit would be $1, 065 ($450 for refrigerant and $615 for modifications, which include electric, plumbing, ductwork and...

American Home Shield Corporation [AHS] / my home warranty coverage and the vendors they assigned to do the work

Sh
Sheribillings on Jun 25, 2018

My Name SHeri Billings My account number 220763472 My address 1609 Passion Vine Circle Weston FL 33326 I requested service at my home for a leaking water heater. American Home shield assigned A to Z plumbing to come to my home the next day. They were promp and came first thing in the AM>...

American Home Shield Corporation [AHS] / refrigerator

Na
Nancy McRight on Jun 25, 2018

I have been trying to get my refrigerator fixed since 5-23-18. Unfortunately I have gotten NO Help from anyone. Although your reps are kind and nice, etc. that has not gotten my issue resolved. I started this process on 5-23. By June 8th I had called approximately 10 calls to the repair...

American Home Shield Corporation [AHS] / customer service supervisor complaint - filing with bbb and parent company servicemaster

De
Derek Barnes on Jun 23, 2018

Good morning, My name is Derek Barnes and I am submitted a complaint after one of the worst customer service experiences I have had in my life. My contract number is 230699992, mailing address 4716 Cadillac Blvd. Arlington, Texas 76016. I went online this morning to submit a service...

American Home Shield Corporation [AHS] / air conditioning

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Benita Clement on Jun 23, 2018

AHS sent Express Air & Heating to my house regarding my AC. The service Tech lied about the accessibility of the part that needed replacement. I informed AHS in regards to same and was told by AHS that I could get a 2nd opinion. We submitted the 2nd opinion quote with pics showing that the...