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American Home Shield [AHS]

American Home Shield [AHS] review: Kenmore range

P
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1:42 pm EDT
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We have a Kenmore range that cost 1500 when we purchased it years ago. The oven stopped working during Covid and it took several months for the replacement parts to arrive. Fast forward to this year and we had the same problem. The oven was repaired in March but went out again in June. AHS advised of the 30 day guarantee on service and that we would need to pay the $125 service charge again. The charges were waived because I let them know that I wanted to cancel the plan. The service order was June 3rd and on July 9th the technician let us know that the oven couldn’t be repaired. In speaking to AHS we were offered an Amana range that had the same features as our Kenmore. I let the rep know that the Amana was not acceptable because it was not the same quality. My issue was escalated and in speaking to the escalation department I was told that they only offer Amana an GE appliances. I couldn’t find that info in my contract. I was offered a little over $500 for my range and find that unacceptable. I let the rep know that with the same features that I have, ranges can cost way more that amount offered. I wanted to know how they came up with the amount without seeing my range. Needless to say their offer stood at the cash offer or the Amana oven of which neither is acceptable. I’m looking to have a range comparable to the one I have or cash to purchase one similar to the one I have. Thank you for your time and consideration.

Claimed loss: Kenmore range

Desired outcome: Monies to purchase range similar to one I have

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