American Home Shield [AHS] review: American Home Shield Warranty

I have been a customer for approximately eight years. About a year and a half ago my pool pump failed. I call your office and they sent a pool repair person. He stated the pump Was not under your warranty since it had dirt inside. I paid him to replace this pump. Fast forward a year and a half later and again the pump failed. Again, I was informed the pump was not under warranty since it had water in it. I do not understand if the same company installed the first pump and I never touched it why not warranted? Apparently they did an inefficient job the first time since the pump only lasted a short while. I am hoping with this letter that you would be able to refund my two $125.00 charges to learn my pump was not covered.