Plan #[protected]
292 Vista Royale Circle West
Palm Desert, CA 92211
We sold the subject home on January 4, 2019. I contacted AHS shortly thereafter, advised the property was sold and requested a refund. I was told it would be processed and I could expect the refund in two weeks.
I waited a month. No refund. I called again and was told it would be processed. Again I waited and no refund. I called back late February and was told my request had to be referred to the Finance Department and someone would contact me. Nothing!
In early April I called again and was told someone from Billing or Finance would contact me in 48 hours. Nothing.
I then mailed a letter which was sent to Executive Relations in Carroll IA and a lady by the name of Amy Hilleshiem contacted me via email. She said she contacted the accounting department and was advised that a check would be mailed to me at my Canadian address. That was a couple of months ago. I've been trying to contact Amy via email for the past two weeks and no replies have been forthcoming.
I do not understand why it is so difficult to mail a check to me in Canada and why a company the size of AHS cannot deal with a simple policy premium refund. Can you please send me my refund. I am showing the email chain to date with Amy below.
Peter Morrison
[protected] Avenue NW
Edmonton, Alberta
Canada T5K 0K5
H: [protected]
C: [protected]
E: [protected]@telus.net
Here is the email chain:
Hi Amy. Where are we at with the refund?
Peter
From: [protected]@telus.net
Sent: Friday, July 5, 2019 1:07 PM
To: 'Hilleshiem, Amy'
Subject: RE: File CA 292 Vista Royale Cir W Morrison, Peter C# [protected]
Hi Amy. Any update?
Peter
From: Hilleshiem, Amy
Sent: Monday, June 24, 2019 6:23 AM
To: [protected]@telus.net
Subject: File CA 292 Vista Royale Cir W Morrison, Peter C# [protected]
I am unsure why. Let me reach out to Accounting.
Amy Hilleshiem | Executive Relations
1524 Hwy 30 East | Carroll, IA 51401
office:[protected] ext1075432445 | fax:[protected]
email: [protected]@ahs.com
________________________________________
From: [protected]@telus.net
Sent: Friday, June 21, 2019 9:16 AM
To: Hilleshiem, Amy
Subject: RE: File CA 292 Vista Royale Cir W Morrison, Peter C# [protected]
Hello Amy. We are back home and no check was waiting for us. I just don't understand why it is so difficult for AHS to send me our refund.
Perhaps you could have the check couriered via UPS or Purolator, etc. Can your finance department credit my credit card or deposit it directly to my bank account?
I look forward to hearing from you.
Peter
From: [protected]@telus.net
Sent: Wednesday, May 29, 2019 6:59 PM
To: 'Hilleshiem, Amy'
Subject: RE: File CA 292 Vista Royale Cir W Morrison, Peter C# [protected]
Hello Amy. I still have not received the check. We are leaving for Europe tomorrow and won't be back until June 20. I will update you then.
Peter
From: Hilleshiem, Amy
Sent: Thursday, May 9, 2019 10:33 AM
To: [protected]@telus.net
Subject: File CA 292 Vista Royale Cir W Morrison, Peter C# [protected]
Mr. Morrison,
The return check was received and mailed back out today to your Canadian address. Please let me know when you receive it.
Thank you for your patience.
Amy Hilleshiem | Executive Relations
1524 Hwy 30 East | Carroll, IA 51401
office:[protected] ext1075432445 | fax:[protected]
email: [protected]@ahs.com
________________________________________
From: [protected]@telus.net
Sent: Wednesday, May 1, 2019 6:08 PM
To: Hilleshiem, Amy
Subject: RE: File CA 292 Vista Royale Cir W Morrison, Peter C# [protected]
Thank you Amy. Our address in Canada is:
[protected] Avenue NW
Edmonton, Alberta
Canada T5K 0K5
Regular mail from the USA can take up to 10 days to reach Canada so we should have received it by now. However, we are currently on the west coast of Canada on a short business trip and will be home by the end of next week. If the address the replacement check was mailed to is what is shown above, let's wait until I get home next week and I can see if it has arrived - I will let you know. If the address the check was sent to is different than shown above, please cancel that check and send it to the above address. Please let me know if the address accounting used was that shown above.
Thanks Amy,
Peter
From: Hilleshiem, Amy
Sent: Wednesday, May 1, 2019 3:38 PM
To: Peter Morrison
Subject: File CA 292 Vista Royale Cir W Morrison, Peter C# [protected]
Dear Mr. Morrison-
I received an email from accounting today making me aware they voided & reissued this check. The new check#[protected] was mailed out on 4/11/19 and this check has NOT been cashed. Can you please verify the address that you wanted the check to goto?
Amy Hilleshiem | Executive Relations
1524 Hwy 30 East | Carroll, IA 51401
office:[protected] ext1075432445 | fax:[protected]
email: [protected]@ahs.com
________________________________________
From: Peter Morrison
Sent: Monday, April 29, 2019 5:32 PM
To: Hilleshiem, Amy
Subject: Re: File CA 292 Vista Royale Cir W Morrison, Peter C# [protected]
Thank you very much Amy. I appreciate hearing from you.
Phone or email is fine although we are currently in the west coast of Canada on business and I may not be answering my cell phone depending upon the circumstances. I will try to watch for your call. My cell # is [protected].
Peter
Sent from my iPhone
On Apr 29, 2019, at 1:24 PM, Hilleshiem, Amy wrote:
Dear Mr. Morrison,
Thank you for being our valued warranty customer. I have been assigned to your service escalation/issue regarding your refund. Currently, I am investigating the escalation/issue and will be in touch with you.
Amy Hilleshiem / Executive Relations
Phone: [protected] option 3 ext: [protected] or
Email: amy.[protected]@ahs.com
Office hours: 9:30am-6:00pm CST Monday-Friday
Do you prefer to communicate by email or phone call?
I look forward to working with you.
Sincerely,
Amy Hilleshiem | Executive Relations
1524 Hwy 30 East | Carroll, IA 51401
office:[protected] ext1075432445 | fax:[protected]
email: [protected]@ahs.com
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