Menu
ADVERTISIMENT
Home Money & Insurance American Express Replacement of magnet card

American Express review: Replacement of magnet card

W
Author of the complaint
2:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Problem: Insensitive and Incompetent Workers

Day one:
Ms Meg in the Philippines submitted the replacement card to be sent by mail which I would get in about a wee. When I asked her to send it by Fed Ex, she stated "I have already put the order in." I was still on the phone at the time. After speaking to Mr. Damon (supervisor), I was told that i would receive the card the next day by 5 pm.

Day two:
I got no card. Around 3 pm, I spoke to Ms. Paula (supervisor) who stated she understood and she would get the card out after getting in touch with Mr. Damon and then she would call me back. I got no call from her. So I called and got Mr. Raven, #53014. He said there was no order placed but he would put the request in and Fed EX would delivery it in the AM.

Day three; I got no card from Fed EX. I spoke with Ms. Karen, #59446, who checked and said I would receive the card 3/112/2020.

After numerous time lost and money, I feel that I have wronged by your company. Nothing that I am told is trustworthy. Ms. Paula states she will compensate me $25.00 for my lost and MS. Karen today stated that she will compensate $20.00 for my lost. Having been a customer since 1975, I feel that I am worth much more than $45.00. And, will I get the card tomorrow who knows.

Dissatisfied Customer
Margie White
[protected]
[protected]@gmail.com

ADVERTISIMENT

More American Express complaints & reviews

American Express - canceled card with no notice
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - debt collection
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - interest rate increase
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - fraud
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
ADVERTISIMENT

Learn how the rating is calculated

343 complaints
144 resolved 199 unresolved

American Express contacts

(added by reviewer)
Phone number
Address
200 Vesey Street, New York United States
Website
Category
ADVERTISIMENT