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2.3 31 Reviews 440 Complaints
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American Express Complaints 440

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3:26 pm EDT

American Express Delta America card

I am looking to change my current monthly purchases and subscriptions to a different card due to Delta's initial stance on the recently passed voting suppression laws in GA. Their stance is racist, discriminatory and absolutely intolerable.

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8:47 pm EST

American Express Delta Airlines

Let me know as to Delta's involvement politically as to the GA voter verification law. I am for this law. I am tired of seeing corporations failing to be neutral caving instead to every leftist socialist idea that comes about. As an Amex Delta member since 2013 I would immediately cash in my rewards and end my relationship with you.

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7:10 pm EDT

American Express Annual fee refund

We opened a new Am Ex Gold business card in Q-1 of 2021. Paid annual fee in first 30 days as requested. Due to the national freeze crisis in Texas Feb 2021 we needed to cancel the card after the 30 day window but within 65 days of opening the account. We could not even use the cards because several retailers would not even take Am Ex. We asked for a refund for the fee but Am Ex said no since it was canceled after the 30 day window. Due the the freeze issues we could not even cancel the card till the 65 day.

Desired outcome: refund fee of $295

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12:24 pm EST

American Express Serve bill pay

Every week I have received notification that my bill would be paid. I mailed out a check on January 28, 2021. I was supposed to be delivered on the 5th then it changed to the 18th then 25th. Now I am awaiting an arrival that has not been met yet. The company would not let me check the postal service or give me any information to keep informed they assured me that it was mailed out but did not attempt to give me quality customer service with any actions. I am upset with this companies treatment. They did not respond in telling me formally that the date changed.

Desired outcome: My check mailed on time and late fees paid

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10:13 pm EDT

American Express Do not understand Two Charges.

1/25/[protected])

1/27/[protected])

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12:28 pm EST
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American Express Business account

The company has been calling my children and threatening them with lawsuits if they don't pay the balance. My children have never been on the business account only on the personal account. I have talked to Amex about this on several occasions but they have failed to abide by their word. I personally have tried to work out a payment arrangement with them but they refused the arrangement because I wouldn't give them my banking information.

Desired outcome: Stop calling my children

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11:19 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

American Express Charge

Everybody has somebody over them I need to know who's in charge of the Disputes department?
They refused to look at a letter from the court of appeals and a letter from my attorney that obviously shows they didn't dispute should be granted in my favor I do not oldest person $6000 and they will not look at the documents what do I do but go to the person above them

Desired outcome: Charge removed

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1:59 am EDT

American Express Boycott american express - your political stance against republicans

We are writing to say we will not be using your services because you have suspended donations to any Republican who objected to the election fraud. Your hypocrisy is not excusable as you didn't do anything to the Democrats who objected to the certification of elections in many years prior.
Paula Kamerman

Desired outcome: resume donations to all Republicans

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Update by Paula Kamerman
Jan 21, 2021 4:15 pm EST

We will not use your company because you suspended donations to all Republicans who voted to look into election fraud. Your hypocrisy is stunning as you had no response to all the Democrats who objected to elections many times in the last several years.
Paula Kamerman

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1:36 pm EST

American Express Unethical behaviour

I was informed that Stephen J. Squeri, Chairman & CEO, American Express Company signed a letter requesting that President Trump be removed from office immediately. If this is true then he has no right to take a political position like this when acting as the Chairman & CEO of a publicly traded company. I have had an American Express card for over 42 years and I am going to cancel my membership if this is true. Please email me to [protected]@gmail.com advising me if this is true.

Desired outcome: Stephen J. Squeri, Chairman & CEO, American Express Company to retract his signature from the letter demanding President Trump's immediate removal from office.

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6:25 am EST
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I opened an account on line one 8/7/20. I made transactions over the next 3 months and then on 12/18/20 I received a letter saying that my account was closed saying that they believed it was opened without my authorization. I NEVER received any notification prior to this that there was any question as to my identity. I had $500 in the account at the time...

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2:39 am EST
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American Express Closed account money help

Almost a year ago now, American Express Serve made the decision to close my account, however, the balance remaining in my account was never paid to me.

I have repeatedly asked to have my balance settled, and as of today, that has not been done.

This is now a 10th Request!

The Failure to send my account balance has resulted in filing a compliant with: BBB and FDIC,

Routing Number: [protected]
Account Number: [protected]

Respectfully,

Jacqueline Perrie

Desired outcome: Pay the money owed to me

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12:51 pm EST

American Express Gold credit card

Received a email that, my 3 years old gold card, which was a life time free card, will be charged if I retain it, at least prostitutes have some ethics, how can they offer a card as life time free, and charge after 3 years, that too during this covid period, most worse people on the earth to rely on, stay away from these not loyal, unethical brutes..

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11:52 am EDT

American Express Small business $5 cash back

The promotion was suppose to give us $5 back on $10 spent through Sep.
We were not seeing half of the promotion businesses they had on their site on our card.
Called Danielle in CS and was told my card was not registered. But husband's card was. We have one account that I pay each month so I don't get it.
We want our $25 cashback for my card use.

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3:59 am EDT

American Express Credit card

I filed a charge dispute with a ticketmaster charge. Ticketmaster told american express I would be given the option of a refund in 30 days so it was denied. Over 40 days later I filed another dispute citing the evidence that ticketmaster automatically shuts off my chats and the automated system will not take my phone calls. American express. American express refuses to take calls or contact me regarding. The dispute team has to be severely incompetent or involved in fraud.

Matt
[protected]
[protected]@gmail.com

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Kimboninja
US
Jul 19, 2020 11:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

American Express is almost always very good with charge disputes.

Try contacting their headquarters and search online on how to get the best customer service live human being on the phone for you valid dispute.

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7:08 pm EDT
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American Express bluebird card

Transferred all money from savings to main account. Drove to atm within ten minutes and account had been locked. Went outside to call my card and Can not get through to a live rep. On hold the first time for over 3 god damn hours! It has been going on for 3 days now! All money is on that card. Can not even buy the things my family needs. I am getting really pissed off with these people! No way people can be calling that much. Unless they locked everyone's accounts. My stimulus money will be going to this card as well!

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CaliFurious
US
Nov 08, 2020 6:32 pm EST

My stimulus money was stolen around the same time and they have STILL refused to reimburse me. I became homeless

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8:21 pm EDT

American Express serve card accounts being locked

Hello I have been trying to contact customer service serve for 3 weeks now to unlock my serve card to get my irs refund to no avail. I have called the bogus number on the card and waited for hours and days for someone to answer but then get disconnected. Here is the number so you can see for yourself. 1-800- 954-0559 and the other one we were given by a amex rep is 1-800-927-0597 and it has been disconnected. There is a Facebook page that you can read with 5.2 thousand people who are angry and becoming irrate with them because they are locking their card accounts and not answering the phone 😡 number given to help us or them. They feel that their money is being stolen since amex locked their cards. Their stimulus checks from the government and IRS refunds were forced to be put on the serve card instead of being deposited in their accounts. Please help us. They need to be held accountable.

Thanks,

Charlene Key

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8:19 pm EDT
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American Express Collections letter

Dear Sirs,

I received the attached letter on March 30, 2020 the day the amount referred to was charged to my bank account. I tried calling but the phone # in the letter but it does not does not work just silence.

In light of the governments forced closing of my business my income has dried up.

I am seeking assistance in delay payments until my business can resume.

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2:29 pm EDT

American Express Replacement of magnet card

Problem: Insensitive and Incompetent Workers

Day one:
Ms Meg in the Philippines submitted the replacement card to be sent by mail which I would get in about a wee. When I asked her to send it by Fed Ex, she stated "I have already put the order in." I was still on the phone at the time. After speaking to Mr. Damon (supervisor), I was told that i would receive the card the next day by 5 pm.

Day two:
I got no card. Around 3 pm, I spoke to Ms. Paula (supervisor) who stated she understood and she would get the card out after getting in touch with Mr. Damon and then she would call me back. I got no call from her. So I called and got Mr. Raven, #53014. He said there was no order placed but he would put the request in and Fed EX would delivery it in the AM.

Day three; I got no card from Fed EX. I spoke with Ms. Karen, #59446, who checked and said I would receive the card 3/112/2020.

After numerous time lost and money, I feel that I have wronged by your company. Nothing that I am told is trustworthy. Ms. Paula states she will compensate me $25.00 for my lost and MS. Karen today stated that she will compensate $20.00 for my lost. Having been a customer since 1975, I feel that I am worth much more than $45.00. And, will I get the card tomorrow who knows.

Dissatisfied Customer
Margie White
[protected]
[protected]@gmail.com

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9:51 am EST
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My father passed away on 11-04-2019. He had a platinum Delta American Express card that we did not find until recently. I called their Deceased Member team and had his card shut down. When I asked about the yearly fee, that was charged to his account in December, I was told it would not be refunded. It's obvious he never used this years benefits and the fee...

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2:40 pm EST
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American Express Credit cards

I had two credit cards namely the "everyday and the Platinum Delta Card. I had very good and responsible utilization of those cards, untila temporary set back came up and the accounts were closed. I knew I could pay them it was just a matter of a short term situation and I came back strong.

I attached a copy of the escrow's company's check numbers and amounts to cover paying the account under a payoff term. Unfortunately, America Express turned around and hit me by passing along the account to a company by the name of "Glatestone" with a file number 17-[protected]. Who just keeps on sending nine payment reports to the credit bureau, that is by the way, just digging me deeper into the ground.

Where and when will this gouging stop?

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About American Express

Screenshot American Express
American Express is a globally recognized financial services company that has been in operation for over 170 years. The company is known for its credit cards, charge cards, and traveler's checks, which are widely used by consumers and businesses around the world. American Express has a reputation for providing high-quality customer service and innovative financial products that meet the needs of its diverse customer base.

One of the key features of American Express is its rewards program, which offers cardholders a range of benefits and perks, including cashback, points, and miles. These rewards can be redeemed for travel, merchandise, and other valuable items, making American Express cards a popular choice for consumers who want to get more out of their spending.

In addition to its credit card offerings, American Express also provides a range of other financial services, including personal loans, savings accounts, and investment products. The company has a strong online presence, with a user-friendly website that allows customers to manage their accounts, track their rewards, and access a range of other financial tools and resources.

American Express is committed to providing its customers with the highest level of security and protection, with advanced fraud detection and prevention measures in place to safeguard against unauthorized transactions. The company also offers a range of tools and resources to help customers manage their finances and stay on top of their spending.

Overall, American Express is a trusted and reliable financial services provider that has earned a reputation for excellence in customer service, innovation, and security. Whether you're looking for a credit card, a personal loan, or other financial products, American Express is a great choice for consumers and businesses alike.
How to file a complaint about American Express?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with American Express in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with American Express. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
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Overview of American Express complaint handling

American Express reviews first appeared on Complaints Board on Sep 21, 2006. The latest review Mixed Customer Experiences with American Express was posted on Mar 26, 2024. The latest complaint refuse to reserve the emergency credit was resolved on Jul 16, 2014. American Express has an average consumer rating of 2 stars from 471 reviews. American Express has resolved 145 complaints.
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  1. American Express Contacts

  2. American Express phone numbers
    +1 (800) 528-4800
    +1 (800) 528-4800
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    Personal Cards
    +1 (800) 492-3344
    +1 (800) 492-3344
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    Small Business
    +1 (800) 528-5200
    +1 (800) 528-5200
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    Merchant Service
    +1 (800) 528-2122
    +1 (800) 528-2122
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    Corporate Cards, Cardmembers Only
    +1 (888) 800-8564
    +1 (888) 800-8564
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    Corporate Cards, Program Administrators Only
    +1 (800) 492-3932
    +1 (800) 492-3932
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    Platinum Customer Service
    +1 (800) 297-3276
    +1 (800) 297-3276
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    Membership Rewards
    +1 (800) 297-2977
    +1 (800) 297-2977
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    Reservations for Air, Hotel & Card Rentals
    +1 (800) 297-5627
    +1 (800) 297-5627
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    Cruises
    +1 (800) 446-6307
    +1 (800) 446-6307
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    Personal Savings
    +1 (800) 954-0559
    +1 (800) 954-0559
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    American Express Serve
    +1 (877) 297-4438
    +1 (877) 297-4438
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    American Express Gift Cards
    +1 (800) 221-7282
    +1 (800) 221-7282
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    Gift or Travelers Cheques
    +1 (844) 273-1384
    +1 (844) 273-1384
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    American Express Loans
    More phone numbers
  3. American Express emails
  4. American Express address
    200 Vesey Street, New York, New York, 10285-3106, United States
  5. American Express social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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