CB Credit Cards American Express Complaints #162-181

American Express review: Yearly fee of deceased card holder

1 comment

BPesch of Ocean Springs, US

Feb 20, 2020 9:51 am UTC

Verified customer

My father passed away on 11-04-2019. He had a platinum Delta American Express card that we did not find until recently. I called their Deceased Member team and had his card shut down. When I asked about the yearly fee, that was charged to his account in December, I was told it would not be refunded. It's obvious he never used this years benefits and the fee has only been paid for two months. Why would we not get a refund on the other ten months? That is a poor way to do business.

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Kimboninja

4 comments

Kimboninja of NL

Jul 19, 2020 11:46 am UTC

Verified customer

I cannot believe they would be so petty over a death. Id try calling someone higher up on the totem pole and defo a supervisor.

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