The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
American Expressdenied charge

Amex denied an airline booking as potentially fraudulent which caused my entire family to miss the flight and get stuck overnight. Amex called me literally one minute after booking the flight since the charge to check if it was valid. I told them yes but there was no way for them to approve it, only that I could re-book. Well, how is that going to work if they will just deny it again? In the 30 minutes I tried to work things out the seats were taken and we were stuck.

Responses

  • Sr
    srchng4care May 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    o p p yeah you know me!!

    0 Votes
  • Ch
    Charles_H May 02, 2011

    True!

    0 Votes
  • Fd
    FDL_HOU Apr 29, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Does te OP say the BANK caused the 30 minute delay? If you are buying tickets and you get denied, you go to the BACK of the line. Also, noone is saying it's MANDATORY to let credit card companies know of your travel plans, but it sure would go a helluva lot smoother. There is nothing this OP can do about that problem, BUT others can learn. Apparently, you are aren't one of them.

    1 Votes
  • Sr
    srchng4care Apr 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    shee troll what is that!?!?! lol

    -3 Votes
  • Sr
    srchng4care Apr 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    jazz is right and also "letting amex know your going out of town so things like this dont happen" REALLY?? do i need to notify them next time a take a sh*t jeez!! thats the most ###ed thing ive ever read next to that complaint on macys!

    -5 Votes
  • Fd
    FDL_HOU Apr 25, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Notice too, the customer was called within a minute of the charge. At this point they would just ask some security questions and these people would be on their way. The OP acted like he didn't believe them when they told him to try it + then he said it took 30 minutes to work out. This seems odd, considering the normal procedure AMEX would have taken.

    5 Votes
  • Fd
    FDL_HOU Apr 25, 2011
    This comment was posted by
    a verified customer
    Verified customer

    If someone had stolen your card and used it out of state or out of country; you would be ### about that. It is ALWAYS good practice to let debit and credit card companies to know where you are going to prevent this kind of occurance.

    4 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.