| +1 800 222 4357 | 52 42 |
| Mon | 8:00 AM - 8:00 PM |
| Tue | 8:00 AM - 8:00 PM |
| Wed | 8:00 AM - 8:00 PM |
| Thu | 8:00 AM - 8:00 PM |
| Fri | 8:00 AM - 8:00 PM |
| Sat | 9:00 AM - 8:00 PM |
| Sun | Closed |
Summary:
I am writing to complain about being billed an extra $1300 in airline flight fees due to a mistake made by our AAA travel agent.
I am writing to request full reimbursement, as we feel we have been unfairly penalized for mistakes made by your agent.
Your agency has already...
I called around 2:30 AM I broke down on the side near the highway it's very dark and I was told that nobody will come for maybe 4 to 4 1/2 hours later They told me they would arrive by six or 6:30 AM. It was just unacceptable to have to wait 4 to 4 1/2 hours for help to come with AAA. My...
From: Long time AAA customer Sent: Thursday, January 17, 2019 3:05 PM To: Kinney, Meg Subject: DEDUCTIBLE WAIVE Fwd: 1003-04-2258 Dear Meg Kinney Today I picked up my repaired car and had a conversation with Daniel Sarlitto regarding the accident. As I have been told you are his supervisor, I...
I had my acure mdx towed by aaa and after picking the car up I realized the triangle with the exclamation point light came on and the vsa light came in. From the 21st of december aaa was very supportive and took blame for the damages and said they would be quickly repaired. Then I spoke...
Dec. 22 2018 I called for a tow because I just bought it that car it wasn't allowed to be towed. I got a letter saying assistance covers me. You are covered as the driver in any car anytime anywhere. I had to tow it my self and damaged my trany. they blamed on me. Second complant when I...
I have been a customer with AAA for 13 years and can't understand why someone has to be present to tow a car from my house. Is it expected that I miss work or be late because there has to be someone present to sign for the tow. Why don't you consider a verbal or recorded consent or have a...
I am a Premier Member. Membership # 4382126480290033, formerly # 4382126480290017. My mother pays for membership for herself, my brother, and myself every year. There has been unauthorized use of our account and our entitled services that we pay for by someone who had our account...
We called and requested service 3 months ago. My daughters vehicle broke down inside a parking garage in Philadelphia. After waiting 2 hours, a service person came and spent maybe 30 minutes trying to retrieve the vehicle and then told me I would have to call and pay for someone else to...
On Thursday, 12/6 I walked out to flat tire (sitting on the rim). I called AAA to come out and hopefully put air in it (my model vehicle does not carry a spare, or space for a spare). The tow-truck company (Camel-towing) arrived within a reasonable amount of time and one appeared to be a...
On 7, Dec.2018 I requested a battery to replace the dead battery in my car which was parked in the garage at my home. Approx. 40 min later the service truck and serviceman arrived. he said he would have to test the battery to confirm it dead. The battery in my vehicle is protected by a...
Two weeks ago I was rear ended and pushed in to a truck. The other two cars were able to drive away mine was dead and towed to a body shop. The person driving the trucks insurance called my insurance immediately. I have yet to hear from AAA. I call twice a day 8 am and noon all I get i...
This morning 7:15 am called AAA emergency roadside assistance line for a tire blow out on the interstate hwy. call went directly to, "sorry we are experiencing longer than normal call volumes right now, your call will be answered as soon as a rep is available". After 8 mins I gave up and...
I called in for emergency service at 9 this morning...I am still waiting. Staff is not helpful, updates are not provided unless I call. Isabel from Providence was rude and unprofessional. When I asked she gave me her supervisors name as Nils, she refused to provide last name. When she did...
Thank you Brian Bridges for contacting AAA Customer Service. If you are in need of IMMEDIATE Roadside Assistance or Mobile Battery Services: Please call 1-800-222-4357 (1-800-AAA-HELP) We received the following question, comment or feedback: On the night of Tuesday November 6th at around...
Yesterday afternoon I had an issue with my break light staying on & took my car to Sandy plains car care plus & dropped off my 2014 Nissan Frontier to be repaired, stating I also needed an oil change & if they found any other maintenance issues to let me know. also I asked if they would...
I had scheduled a trip to the UK thru your Capitola Ca. office. A Theresa Loback-Campbell handled all the arrangements--including a side trip to Paris France. The date of start of tour was Aug.31, 2018. Our arrival in Paris was on Sept.9th . The travel agent (from Calif.) made reservation...
I had received a standard promotional AAA letter for an average saving of $806 for switching to AAA. The South AAA Rep worked hard in capturing my current auto and home insurance details (dwelling value, car details and accidents from UPC and Geico)) to provide an exact comparative quote. The...
I filed a claim for an RV roof repair damaged by birds. The roof was not in need of replacement prior to the damage but did have age. These roofs are rubber and have a different look than most. After being told that the damage was likely due to age and not birds I provided evidence to...
I renewed my policy in august, got a new quote and paid in full the same day. Now last week i get a call you owe $117 and your policy will be cancelled if you don't pay that. This is cheating, I paid the price I was told by and I should not be paying anything else now till Feb 25 2019...
10/19/2018 I have been a member of AAA for 34 years. The few times I have availed myself of Roadside Assistance services I was glad to have it. Not true yesterday. I upgraded to "Premier" service this year due to age (69) and having had a massive heart attack several years ago. My wife i...
