Amazon
reviews and complaints

I placed 26 orders in 2020 and several already this year. I pay for all my orders using an Amazon Gift card and loading it to my account. At times I post a follow up review and you normally send me an email requesting such. Recently I have not been able to post reviews as your message tells me, "We apologize but this account has not met the minimum eligibility requirements to write a review. If you would like to learn more about our eligibility requirements, please see our community guidelines". Your Community Guidelines say I have to use a personal credit or debit card to meet new guidelines. So why does using your Amazon Gift Card instead of my personal debit or credit card prevent me from submitting a product review. I prefer not to make purchase putting my personal card information out there so I use your gift card. This policy just changed and I'm sorry, but it makes no sense to me.

I was charged 5.99 on my card on 7-5-2021 for amzn/was, what is this for? I don't use Amazon. Please let me know soon. Thanks, James I like to have this resolved, it was charged on back in June too for $5.95 and same thing amzn/wa, I guess I will have to contact my bank on this because I don't know what it is. I've never dealt with something like this. Thanks

I'm not an avid reviewer but I've done my share over the last 5 or 6 years. I seldom if ever do 1 star reviews and usually go the 3 to 5 star route. But I am an off and on person in the reviewing dept...going in spurts.

I have never been compensated nor have asked to be compensated. I am affiliated with no sellers nor have I tended toward all negative or all positive reviews or done a frenzy of reviews... I simply have done nothing I'm aware of to set off the Amazon alarm.
But last week when I went to write a film review I received this message:

A Message from Amazon Review Moderation

Thank you for your inquiry. Amazon has noticed some unusual reviewing and rating activity associated with this account. As a result, we removed all of this account's reviews, and it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content.

Why is this happening?
Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that violate our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews and ratings were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

I have chatted with CS and have received this same form email to any inquiry. There's no explanation and the thought of continuing to purchase items from a company that has made me mute does not set well with me. It just makes no sense.
The only thing I can think of is that I purchased some sandals a few months ago and ended up loving them and gave a good review despite the fact many had been negative. But if that's the cause who wants to walk on those kind of eggshells anyway.
And how in the world do I prove I'm compliant? Shouldn't they be the ones with the burden of proof.
I'm thinking that this is it for me and Amazon unless this is resolved...despite the fact I've been doing most of my shopping there. How can you buy from a company that makes sure you could never complain?

I placed and order on June 30 to be delivered on July 3. Received an email it was delivered with a picture of the package on a porch. It was not my porch. I called immediately and spoke to 4 different people at Amazon and not one could help me. I need the package on July 3 it was a gift. Spoke to Dejoun he said he would send a replacement for delivery today July 4. I didn't receive replacement today. I called and spoke with 3 more people today and still got no answers. I pay extra for prime and have not had a 2 day delivery in a year! Amazon one of the biggest companies in the world and I can't get an answer where my shipment is. You have gone from best to worst….gotten too big too fast.
Unhappy customer who spends a good amount of money on Amazon

Amazon has closed 2 of my accounts, and I am being charged for pre order books on the closed accounts. This has been going on since Mid April. Amazon needs to refund me $103.31 that they have charged my bank account, and they need to refund me over $15, 000 in e books that I no long have access too. Every time I have chatted with customer service they are dishonest, they say what I think I want to hear

This happened twice
I live in a building on the first floor
One day i came home and I saw a package (not mine) on the edge of the bathroom window of my apartment, outside of the building
Thank god I saw it before anyone else took it and brought it inside the building
Today I received a message that my package was delivered
Although i was home, no one rang the bell of my apartment or any apartment to get in the building
I went outside to look for my package and it was left outside the building with another package
Anyone could take it
It was almost on the street
And then we wonder why someone steals our packages

A delivery was made by Amazon on June 19. Oder number [protected]. The driver ran into a retaining wall on my property. I live in a rural area and there was no one else on my property that day.

I filed a claim with Amazon. It got fowarded to "ARC". They say that unless I was there to photograph the delivery, they "must" deny my claim due to their policies. I was basically called a liar. Why would I do that? They said they are just a third party and refused to help.

The end result is that Amazon drivers can enter your property, damage it, and the customer is left to pay for repairs on their own...unless the customer stands watch over them. Delivery while you are away puts the customer at risk.

I received this email with no prior warning. I was told last week my account would be restored and still nothing! This is unreal!

Hello,

Thanks for contacting us.

I understand your concern to access your account.

After closely examining your account, any related accounts, and your order history. We have ensured that any decision regarding your account was made according to our policies.

After careful consideration, we have determined that we will not reopen your closed Amazon accounts. You will not be able to place orders on our site.

If you have any digital content on this account, you can access the content from the "Manage Your Content and Devices" link on the Your Account menu on Amazon.com.

Sincerely,

Account Specialist
Amazon.com
Amazon.com

"SanDisk 256GB Ultra Dual Drive USB 3.1 Type-C memory - SDDDC2-256G-g46" sold by Aamazon.com.tr, which I ordered under Prime has not yet been delivered to me, although my other acquaintances who got the same product on the next day of order. My order was not shipped and no action was taken, although I repeatedly contacted customer services on different days. It's been more than a week waiting for it to be even dispatched, and not to mention the time I spend on every discussion with the customer care and the stress I get. I made my last call today and they stated that the product was in "in the supply phase" although it's shown on the orders page was to be delivered 29th of June 2021, which is today! When I made the purchase it was "in stock" and now it's in the supply phase. Again, the situation has not changed, the victimization continues. By the way, I also wasted the "prime" membership, which is used for a fee. I appeal to everyone, please think 100 times before shopping on Amazon. I thought Amazon aimed for customer satisfaction, but I was very wrong. Even on shopping sites in China, I have never encountered such a disgrace. In summary; I renewed my prime membership, bought the product that was in stock, my product was not shipped to me, I contacted many times there was no shaking, then it was said "no product we supply" ; after all, I was victimized. This kind of act of a seller who does not fulfill his responsibilities and promises, and who continues to victimize his client as if he were making fun of him, is officially an example of "fraud". Woe to those responsible for this matter and the like!..

I spoke with customer service rep very disrespectful and threatening language towards me not help I'm files charge again your customer service rep employee.

excuse me why can't i post my issues with this product? isn't that why there is a forum? if not you should disclose that it is "Just A Forum For Positive Reviews" Also, if ppl post problems, the seller can possibly reach out to fix it before they tell 50 ppl not to buy it etc not that you care

I've spoken to at least 10 different people and they cannot get this resolved. They acknowledge the account was hacked but they cannot figure out how to get my account back. Unbelievable that a company this size cannot figure this out. I have $300 in product that needs to be returned and I cannot. I am incredibly frustrated. They've always be quick to respond but in this case all I get is a run around. Quick to take your money but not quick to resolve an issue when your account gets hacked.

i was charged two unauthorized charges on june 21-2021 on my debit card. one was $197.43 and another for $1.58 i dont know inything about these charges. I didnt do this. I did get a package that was adressed to a Anthony Oliva from amazon it had my maling address i am taking it to post office today sending it back to you.I live 10 miles out of town and this is the first chance i have going to town. My name is Joe Beauchamp- 620 Elmwood Dr. Bandera Tx. 78003 --Phone no. [protected]. i buy lots of thing from Amazon and had to cancel my old debit card. Thanks Joe Beauchamp

4

I was supposed to receive an order today. I checked the tracking at 8:00 PM to see a map of my neighborhood and a large dot with the caption "4 stops ahead of you". The dot moved to a position 1 house down and across the street and the caption now read, " You're next stop" as I saw an Amazon truck drive passed my house across the street. It then read, "Delivery attempted" as I heard the truck drive away. There was no delivery attempted! WTF? This is wrong

6/27/21 I spent 40 minutes on two phone calls with customer service with no resolution. I had 3 items in my cart, all three items advertised as free shipping with $25 order. However, when I checked out, my only option was 2day free by ordering prime or $5.99 for each item. When I spoke with customer service, the gentleman kept telling me I had to have prime, and I kept quoting what it said on the items and my cart. Then he finally said because the website wasn't showing me free shipping, they weren't eligible. This is unacceptable business.

I bought a 50" TV from Amazon on January 5, 2021... According to the tracking number, the latest entry was January 12, 2021 when it went missing at 2AM... USPS was still waiting for the TV at that time... They never got it... I was told by 3 different people from Amazon, 3 different times to continue to wait and wait and wait... They refused to cancel the order and give me my money back... I would have accepted a credit to use on their website, but now I just want my $357.56 back... I've used Amazon once since January... That's some policy they have keeping my money, not following up and making me wait 5 months with no resolution. I bought this TV when Trump was still President!

In January 2021 I purchased a diamond painting kit from Chinatera Hong Kong. One of the kits I ordered was "I believe Angels are around us" The diamond beads that were sent with the kit do not match up with the canvas. I am very disappointed! I have only just opened the kit up to start it as I have been finishing another, hence the delay informing you. The beads did have two different bar codes on them! As you will appreciate I cannot complete the canvas with the totally wrong covers! Please help and advise. Thank you.

I placed an order for 24 twelve ounce cans of RC Cola. The product description I noted listed 12 cans at the top and down in the pricing area it listed 24 cans. I dropped down to the question and answers and found someone who had questioned the amount and they were told it was 24 cans.

I received 12 cans at a price higher than I could have actually purchased the soda on Amazon from the other vendor sources.

I attempted to start a product return for bad information and the system told me there was a no return policy. I started looking for a Customer Service contact, but they are all linked to canned system responses. No other contact information.

I then went to the product review page to warn others of the misleading description and Amazon rejected my Product Review, with no specific explanation. I reworded the review and several days have passed without any response.

In the mean time two things have happened. The price on the page has dropped by 5 dollars and I spotted a notice on the side of the 12 pack box stating "Do Not Separate, this is a set" There were obviously two 12 packs taped together at one point.

Good afternoon I have for weeks been having issues with my Kindle and about to bin it.
I have just sat online for about an hour with Kindle support, Rohit, to no avail only to be disconnected.
My problem is that I am unable to select books, I am fed up and thinking of trying Android but before I do so is there ANYONE who can help me solve this problem without expressing their total lack of knowledge on the topic.
Phil Martin
New Zealand

i have posted my problem many times for an authorization to retun the product... No help. Cannot get in touch with them, nor by email, nor by phone.
Moreover, I never signed for amazon prime and amazon keep charging me thos this. I do not tolerate charges to my account without my knowledge. Disgusting?