Complaints & Reviews

The complaint has been investigated and
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Amazon.comprivacy violated

Some users on the site violated my privacy by somehow finding my full real name (I think via a lot of google research) and posting libelous comments about me in a comment thread under this book, disclosing my full name. My full name is NOT publicly available information on my amazon account, and I have REPEATEDLY flagged the comment as abusive (which it very clearly is). Amazon.com has never done anything about this.

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    Amazon.com — seller account suspended

    i was a seller on amazon. i went to check my orders, when i had a email saying my account was suspended. they...

    Amazon.comrestocking fee

    I ordered a book which was not what I expected. I contacted amazon & rranged to return the book immediately. It was a brand new book that I bought directly from amazon.

    Imagine my shock when I received the total of my refund amount. On a book that cost over $16 I am getting back $4.

    Besides high shipping ($3.99 media mail) they charged me over $8.50 restocking. This is a new fee which is not mentioned anywhere in their refunds policy.

    Receiving $4 bck on over $16 means it cost me $12 + to make a mistake, which I will not be making gain with this formerly honest company

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      • Mi
        Michael Nov 28, 2008

        Simple if you purchase an item make sure that you want. There should be no reason to put an unnecessary inconvenience on the seller when in fact he/she (i hate PC) delivered your product. So serves you right that you had to pay a high price to return the item now if the item was defective or damaged then i will think differently on the situation.

        0 Votes
      • Jo
        JohnMikeyGee Mar 24, 2011
        This comment was posted by
        a verified customer
        Verified customer

        Buying things online is very slippery. Most consumers buy online for the convenience and the supposed ease of the transaction, free shipping, easy return policy, etc. I recently ordered from Amazon for what I thought was a complete drum set. What I received was totally useless and very costly to me. The reason I say slippery is that this is never advantageous to the customer but the company. Since I was a newby at purchasing things online I got took. This could have been avoided had I simply taken the time to review the contents of the box prior to committing. The thing for me is this, I got too excited about getting this and actually having the money to get it. I thought I was being smart. I did reviews of different kits in my price range, what they came with and how to custom fit one for my needs. I finally decide on one. My problem was that I looked at the picture and not what it actually came with. I should have known something was up when I got 1 box. Im like how does all the stuff that I seen in that picture fit into 1 box? It didnt. I realize Im being long winded but bear with me, its a process. Anyway, I contact Amazon and tell them I dont want what I recieved because its not what I thought I paid for so they told me to contact the dealer that it shipped from concerning return policy. He ended up emailing me cause Amazon alerted him. In his email he stated that he was sorry about the misunderstanding and that I could return it at my expense. I will get to that in a minute. He also stated that he tried to tell Amazon that the picture they posted would confuse someone (me) but due to red tape and because the company is so large that they would not listen. Now to the return fee. When I ordered this thing I was like, man I want it now! So I pay for expedited shipping, $62.00. The thing is I was supposed to get this within 2 days, in reality it took a week. Free shipping would have been a better choice, huh? So all in all shipping wise I paid $124.00, that went bye bye. After all this I get an email that states I will probably incur a 20% resocking fee. I was livid! I send them an email that says that they are certifiable and Im not paying for the shrink. But guess what, another $163.80 got took without even a courtesy reach around. This fine lady, her name? Restocking fee. So a total of $287.80 was gone. I went through BBB and they responded with the usual robotic speak, bit with a twist of the ol sarcasm. "If we are selling car mats and use a car to highlight the product, u certainly dont get the car." Really?! Maybe thats why I got a nasty look from the model at the last car show I went to. Oh, and guess what? Remember that problem the dealer had with the picture and the red tape? Done. According to Amazon's BBB response they removed the photo at the customers request. Thanks, though I never requested it. See right after I emailed the dealer about my problem I went back on Amazon and searched for my drums and the whole kit was gone. Now what was replaced when u typed in the searchwords was what I received, half a drum set. Thanks Amazon! Do yourself a favor at the very least dot your tees and cross your iiiyyyeees! Do you know that the same set that I wanted I could have got complete at the same price on other sites? Dont worry I slapped myself in the head.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Amazon.comwon't honor payment method

      I placed an order with Amazon.com for the tv and selected the electronic check method of payment on August 27, 2008. Amazon received an authorization from Telecheck, but cancelled the transaction. After contacting customer service I replaced the order on the 28th and the same thing happened again. Their reason was that my bank would not validate my billing address. I contacted my bank (small local bank) and they had received no inquiry from Amazon. I went on working with customer service at Amazon until yesterday- we added notes that provided the proper phone number for my banks, the manager's names, and after almost 3 weeks of cancelled orders Amazon finally told me they weren't actually doing anything because they were a global company and didn't have time to mess with these things. I feel that if they aren't going to honor a payment method for purchases of a certain amount, then don't offer it or at least be honest with the consumer and tell them to take their business elsewhere.

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        • Wo
          WORRIED CUSTOMER Jun 19, 2009

          Very worrisome and the once the customer is hooked there is no way out. The company shrugs its shoulders if it is a third party seller and there is nothing the customer can do. The seller is the king here.

          0 Votes
        • Wo
          WORRIED CUSTOMER Jun 19, 2009

          They then play merry go round and the customer is humiliated by showing your cart. It is my wish to browse items and whether they are Heidegger or what ever. I am entitled to see the website. If they do not deliver, getting a refund is a problem. They cannot walk away just because the item was sold by a third party seller who can make the customer look like an idiot. What can poor agents do? They answer telephone calls and cannot act on the company's behalf!

          0 Votes
        • Ab
          AbsolutelyWoman Aug 27, 2009

          If you live in canada or any place other then the U.S. they wont honor your order. Just like I am going through a problem with them paying me money they owe me for work I did for them. I'm american living in Canada and they wont make payment to my bank. Just because it isnt a American bank account. they also have been telling me that I have to have an American drivers lisense. or I can get one of their gift cards i cant use on one of their international sites. LOL! I gave them thirty days to send me a check. Now for me to wait. If i don't get my pay I will be turning them in. really the people at Amazon seem prejudice to me. Look up what they have done to others in the past. btw, Anyone that has proof and wants a word in on things that Amazon has done. Send me your information. [protected]@gmail.com. I might make this very well known what Amazon is doing. really truely Amazon is doing wrong to others.

          0 Votes

        Amazon.comduplicate orders-beware!!!

        I placed an order on Sept. 24, 2008 for 2 DVDs and 2 books. I received a confirmation for 4 orders but I didn't check the body of each e-mail, only the subject line. Today I received in the mail 2 of the same DVDs from the same company. In speaking with an Amazon.com representative, they said I clicked the "One click" order button twice. Now, I kow it might be possible to do it once, but not twice! And it would have been by accident, anyway. So, I have 2 sets of DVDs ordered - one already here and one enroute. I may be able to cancel one if it hasn't been sent yet but the one I received, I have to absorb the shipping/handling fee if I return it.

        My advice for anyone using the Amazon.com "One Click" order button, check the status of the order within 90 minutes and make sure there isn't a duplicate - if there is, you can cancel it. Also, check the body of your e-mail for confirmation of each order and specific titles. Especially when you are ordering more than one.

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          • Ro
            Ron M Oct 14, 2008
            This comment was posted by
            a verified customer
            Verified customer

            I ordered one DVD on Sat night. Since then, the same order has been placed on Sunday, and again on Monday. How can you check within 90 minutes if you're not even on the computer?!?
            They told me to turn one click off. I've used one click for several years with no problem.

            0 Votes

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          Amazon.comunshipped & undelivered paid for item

          On November 16, 2007, I sent a $99.92 cheque to Amazon.com as a payment for two books I ordered. After about 7 weeks, I received only one book. Since then I've sent e-mails, letters, and even a registered letter personally addressed to Amazon.com CEO.
          However, all my messages have been totally ignored. No reply explaining the cause of this unfortunate error for which Amazon.com is the sole responsible has been issued up-to-now. I said 'unfortunate' because I urgently needed the book to hand over a research proposal.
          I've all the neccessary evidence and I 'm fully responsible for what I'm declaring.

          my order reference number: [protected]

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            • Hu
              huspania Apr 07, 2011

              i agree with you pal, as amazon.co.uk is now problematic and now solving issues relating to underliverd items. i was also delivered a fake item by third party seller at amazon.co.uk but uptil now have't got my money back. i am stuck in between now.

              0 Votes

            Amazon.comamazon treats her faithful customers of many years like dirt - buyers beware!

            I have been an Amazon customer for more than 7 years, with purchases of more than USD$8000 yearly (all purchases are recorded either via email or print-out Amazon account summary). The reason I am writing this review is to expose what Amazon does to her faithful customer.

            I make purchases of at least 20 to 30 books in each order several times a year, so I do consider myself a “big” customer of Amazon’s (let the reader be the judge). The reason I make such regular purchases is this - I am doing research and require books for my papers. Besides, I am a bibliophile and an avid book collector.

            The quality of Amazon packing has progressively deteriorated over the years. In the early 2000 (i.e. from 1999 to 2003), Amazon shrink wraps my books for delivery. In the last few years, the packing has decline to such an extent that, several books were simply thrown into a box – sometimes with nothing and sometimes with a plastic bubble on top – and the books were shipped all the way to Asia with such flimsy packing. Imagine 10 books in one box (the orders of say 30 books were often split into a few shipments). What do you expect to see when the books arrive?

            Needless to say, there are badly damaged books in every shipment.

            I never requested for replacement of books with minor damages i.e. slight dog-ears, little dents, or even a mark here and there. Thus far, I have only requested for replacements when the damage is substantial i.e. numerous dog-ears, dents to corners of books, torn covers (even torn hardcover jackets), or crushed pages.

            Apparently, Amazon dislike customers asking for replacement, even when customers were to send back those damaged items. Recently, I asked for a replacement of a damaged book which was an expensive item. The damaged book was sent back to Amazon, but Amazon sent me another damaged book as a replacement! I do not know if the damage was due to transport or originally there, but the book had dents, crushed pages throughout, and markings.

            I therefore requested for a second replacement for the damaged book. But this is what I received from Amazon in my email the next couple of days:



            Email from Amazon Management:

            Date: Wednesday, 27 August, 2008 11:03 PM

            Hello from Amazon.com.

            A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

            In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.

            Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

            If you require additional assistance, or have any concerns, feel free to contact us directly at mailto:[protected]@amazon.com.

            Please do not contact regular Customer Service again, as they will no longer be able to assist you.

            Regards,

            Account Specialist
            Amazon.com


            With the aforementioned email, I can no longer access my Amazon account. What’s more, all my standing replacement orders and credit card details were frozen and taken by Amazon (can’t I at least DELETE my credit card details? What about those well-known Amazon hackers who hack into accounts to steal credit card details?). What’s most frustrating is that – I cannot even log into my Amazon account to stop SPAM mails from Amazon from being sent to my email account.


            This is what I wrote to Amazon after receiving the aforementioned email.

            Date: Thursday, 28 August, 2008 12:06 AM

            Dear Amazon,

            Re: Closure of My Account After So Many Years As A Customer

            1. I do not understand why you have closed my account without even discussing this with me. The alleged "extraordinary number of incidents" were not due to any faults of mine.

            2. Take for example, the numerous paperback books I ordered. In order to prevent damage due to the packing of MANY books into one box, I have been splitting my orders recently (and PAYING MORE as a result) into lesser and lesser books. Go and check it out: it would be cheaper and more economical just to purchase all the books in one order. Instead, I choose to pay more and split the books up into several orders (like 10 orders). With each order, I have to pay a shipment surcharge. I am willing to do so because the packing is very poor, and the books often arrived damaged. The soft-covers were often placed into a box with nothing, or a simple plastic bubble. The books become damaged when the corners of the books rub/knock against the inside of the box or when the books rub/bang into other books within the box.

            3. Hard-covers were more resilient to transport, but not all books come in hard-covers. Even so, I have hard-covers damaged every once in a while. Some hard covers had badly torn jackets.

            4. Thus far, I have returned damaged items as instructed.

            5. Furthermore, I had appealed to shipment (like writing to them) to pack my books well i.e. to wrap my books in a plastic shrink wrapper. Once in a blue moon I get books wrapped in a shrink wrap, but even so, the shrink wrap was done such that the corners of the TOPMOST book were bent inwards (due the to hasty shrink wrapping or carelessness). As a result, the book was damaged.

            6. Other than the packing problems, I had no other complaints against Amazon. I never complained when my orders were delayed for months. I never complained when you say that a book was in stock, and when I ordered, you cancelled my order because there is no stock. I never complained when you cancelled an order because the price was allegedly a “mistake” (too low and couldn’t make a profit?). Why didn't you just pack my books properly? There were even times when I had to re-order the damaged book because your replacement book was damaged as well.

            7. I am a book collector, and I will want my books in new or reasonable condition as I had indeed paid for NEW books, not damaged ones. I will accept the book if it has no dents, severe dog-ears, torn or bent covers.

            8. Lastly, I have purchase books from you for more than 7 years, and have given you much business. You could at least DISCUSS this issue with your long time customer.

            9. This is not the way to deal with a faithful customer of so many years.

            Yours sincerely,
            XXXXXXXXXXXX

            Conclusion:

            I would like the readers to be aware of how unprofessional Amazon is even with her faithful customers. Buyers beware!

            Update:

            Seems like the problem is widespread!

            http://forums.slickdeals.net/showthread.php?t=908910

            /URL removed/

            http://forums.highdefdigest.com/blu-ray-bargains/50451-anyone-elses-amazon-com-account-get-closed.html

            http://www.complaintsboard.com/complaints/amazoncom-c93533.html

            http://www.epinions.com/content_442900319876

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              • Da
                das2 Aug 16, 2009

                Amazon have become a disgrace. I have shopped with them from their earliest days, but not any more. Books used to arrive in mint condition tightly wrapped to a strong piece of cardboard. Now they just throw the books into a box, throw in some plastic air cushions on top and send it off. I am in AUSTRALIA. Virtually all my recent purchases from Amazon arrived damaged. By the time I got them, the return period had expired. As a previously loyal customer, I sent an email explaining the situation. I received an obvious cut-and-paste stock-phrase letter telling me to use the packaging feedback radio button, as if this in any way solves my problem! Emailed a goodbye letter, got back another reply from a different individual using the same stock phrases. Cut-and-paste is wonderful. Amazon, do not outsource to India. It never goes well. Goodbye Amazon. You were great in your day.

                0 Votes
              • Al
                alex bernuy May 24, 2010
                This comment was posted by
                a verified customer
                Verified customer

                does it happen only to foreigh customers?
                no complaints from customers within usa?

                i agree with serious collectors, i too want my purchases well protected !

                AMAZON should respect international customers and keep their accounts open as long as customers are purchasing

                0 Votes
              • Co
                ConsumerBWare Jan 15, 2011
                This comment was posted by
                a verified customer
                Verified customer

                I place many orders at amazon as well. Mine are typically small orders of one-four items at a time. I have noticed that if my purchase is from a secondary distributor, then packaging and the quality of the items once received is less than I would expect from amazon. I have complained but have not heard back from them.

                0 Votes

              Amazon.com — they closed my account and no refund

              Here's what I received from them via email. — Hello from amazon.com. A careful review of your account...

              Amazon.comterrible customer service people create mistakes that cost us money

              Amazon.com's supposed customer service is difficult to deal with. The Web site didn't offer the kind of help I needed, so I finally unearthed their phone number (cleverly concealed) only to talk with someone whose English was difficult to understand. He created a problem which resulted in my having to reorder. But following the "help" suggestion that explained I could combine orders (and thus save the shipping costs of the added item), I found that you can only do this if you manage to complete the "combine orders" in a nanosecond or less. If a minute elapses, you cannot combine orders. The second person I talked to was totally incomprehensible, and I really am not sure what we were talking about. The final result after a couple of phone calls, cancellations, reorders, and frustrating attempts to get the right book back into the order was that I had to pay shipping for a book that should have been on the first order (and thus not charged for shipping). Does Amazon perhaps seek out people whose English is so difficult to understand that customers wind up just hanging up and resigning themselves to do business elsewhere?

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                • Ca
                  carol Aug 20, 2008
                  This comment was posted by
                  a verified customer
                  Verified customer

                  So what IS Amazon's phone number for complaints?
                  I have a complaint, too.
                  Thanks

                  0 Votes
                • Ca
                  carol Aug 20, 2008
                  This comment was posted by
                  a verified customer
                  Verified customer

                  I have had a similar experience.

                  0 Votes
                • Ck
                  ckeithley Nov 05, 2010

                  Essentially to hide in a cave and send out disturbing emails that you can't respond to. It recently happened to me. I received an email from an "account specialist" regarding a purchase somewhere in the past. Problem is, however, they lock your account and you can no longer gain access to fix the problem. The customer service reps are completely clueless and know nothing more than you do. To make matters exponentially more frustrating you cannot contact these "account specialists". You can't email them and you can't call them. Evidently, unlike the rest of the modern business world, these people don't have phones. Not even the customer service reps can connect you to this group of people. So, they lock your account and accuse you of doing something wrong. And, to push your frustration to a new level, you can't contact anyone to learn about the problem or attempt to fix it. Welcome to Amazon.com. Yes, this is how they treat their customers. Much like criminals. It's an interesting if not inept concept of operating a business. Guess what Amazon, you aren't the only merchant on the internet. In fact, there are plenty of competitors that understand how to properly treat a customer. Perhaps the loss of my business won't impact you much. But it's obvious I'm not the only upset customer. There's little wonder why your ratings are in the toilet. Similar to many other over-sized companies out there who have lost touch with the customers who support their business. Keep ignoring it. The marketplace will punish you accordingly.

                  0 Votes
                • At
                  atale of caution Feb 10, 2011
                  This comment was posted by
                  a verified customer
                  Verified customer

                  A lot of companies outsource their services, especially customer complaints. You are actually talking to someone in India most likely, hence the thick accent. Also, culturally people in other countries are not used to being able t complain or confront their superiors or bosses and find that Americans are not respectful enough of superiors or may be too whiny. I was told once that 50 degrees inside my house was not to be complained about. I immediately requested an American representative stateside to discuss my broken furnace. Politicians especially Republicans are paid big bucks by lobbyists to outsource our jobs and even our medical records which are read by techs and doctors outside he US. Our medical records and billing are done by India and other foreign countries. Talk about national security. All theses foreign countries know all about your medical history.

                  0 Votes
                • La
                  ladyhousewife Jun 12, 2011

                  I purchased a refurbished ipod nano from Amazon. I received a very worn and used unit with no battery. Amazon refused to refund my money. Amazon is a flea market, they do not stand behind what they sell and do not care about their customers. If you buy online do not use amazon.

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                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Amazon.com — rip off

                I only sold items on Amazon.com for a few days when the Seller-Performance Team at Amazon.com blocked my...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Amazon.com — money stealing

                In April 2008 we received order from Sheila M. for Panasonic PV-GS80 MiniDV Camcorder. The product wa...

                Amazon.comfraud & scam

                I read your post, this is a big problem. Is there any class action going on? If not, should there be? Imagine how much CASH, Amazon held by closing all the accounts. If you know anything, let me know. I will do the same. Selling on Amazon was my job, I would not have risked it for anything.

                Lucas.

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                  • Ha
                    HandB Jul 24, 2009

                    I had my amazon account for years and have 100% positive feedback. I have recently opened a business and put a few products up for sale. After giving them few thousand of dollars in business in just 2 weeks they closed my account without telling me why. Impossible to get through to anyone other than regular reps who only say " I cannot help you". They fore thousands of dollars for 90 days after already being closed for almost a month. They do not provide any info at all! I have no idea what why or how. I am in the dark with frozen funds and no seller account. all i get is that its a permant action and any further account will be closed. as if im a ccriminal and black listed. i called a million times and sent a million emails to different department. Amazon is a complete fraud. They also insited i give them all my wholesale contacts with links on where i get my products as I was the cheapest price on their site. what a scam!!! I gave my customers better customer service than I ever got on amazon. I had all tracking numbers updated onto amazon, and replied to all inquiries the same day. all my customers are happy. The couple that received non working units I immediately replaced and they are happy too. I have NO disputes, no claims, no chargebacks, no bad or neutral feedback. I have NOT violated any policies.
                    Does anyone have any idea what the heck amazon is doing?

                    0 Votes
                  • Sa
                    Sail Dec 05, 2009

                    yeah they did the same thing to me then held my money for no reason and they still holding my money 6 months later they are worse the ebay scammers!

                    0 Votes
                  • Ja
                    James Greenberg Mar 08, 2010

                    I don't believe this came from you.

                    From: [protected]@amazon.com
                    Subject: Amazon.com - Your Cancellation [protected])
                    Date: March 5, 2010 4:24:30 PM GMT-07:00
                    To: [protected]@u.arizona.edu

                    Dear Customer,

                    Your order has been successfully canceled. For your reference, here`s a summary of your order:

                    You just canceled order #[protected]

                    Status: CANCELED


                    ORDER DETAILS
                    Sold by: Amazon.com, LLC

                    0 Votes
                  • Ah
                    ahummingbird Oct 14, 2013
                    This comment was posted by
                    a verified customer
                    Verified customer

                    This is their scam, they con real businesses out of money, they wait for you to sell a decent amount then they close your account and keep all of your money! Amazon.com is a bunch of criminals who need to be jailed they are nothing more then thieves

                    0 Votes

                  Amazon.commoney stolen

                  We opened a Merchant Selling Account with amazon.com in February 2008. Over the two months we sold above 40 products through their website, however, we never received payments for those. In April 2008 amazon.com stopped our activity, in May 2008 we received an email stating out account was suspended. When we wanted to know more and resolve the problem, amazon.com ignored our effort and simply stated their decision is final and they will not even consider discussing it. Our money, of course, never made it to our account. When we reviewed our account statement we noticed amazon.com charged us percentage for each sale on their website, they automatically took the money from our account. We never got paid, we never got money for our products that got sold on amazon.com!!!

                  We tried calling amazon.com to find out what is happening only to find out the department taking care of such issues does not have a phone line, our only option is to email them and wait. So we emailed them. After a while when we’ve got no response, we tried emailing them again, still, no response.

                  Seems like amazon.com only knows how to take money away, once they are the ones to pay, there is no one to take care of it, no one to pay, no one to take care of the merchant!

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                    • Ji
                      jimmie moglia Apr 22, 2009

                      I purchased two items at Amazon omn Apr 8, 09 taking advantage of a $30.00 rebate using the Amazon card. On checking out I found that the 30$ promotion had not been applied. I called and after complaining the responder said he understood the issue and he would issue a one-time credit of $20.00. He also gave me an 800 number to call 2 days later to verify that the credit had been applied.
                      I called, there was no credit and an indian from india said he did not know anything about. The advertising was fraudulent, the purported credit was a fraud and of course the customer is left holding the bag.
                      Large companies can get away with anything. Advise to others (too late for me), watch your ###!!!

                      0 Votes
                    • Mu
                      mungacake May 29, 2009

                      The bank issues you a statement credit after the card is issues, the discount doesn't apply directly to your order. Call Chase bank and verify that you got the statement credit. If not, then complain to the bank.

                      0 Votes
                    • Am
                      Amazon is a Scam Jul 22, 2010

                      Amazon is ripping off millions... but they still dictate the market. Something needs to be done. They always use the excuse that you did something wrong to block you. It seems this happens to the people that start to notice that they are losing money and all the hidden fee's. That in reality Amazon is ripping them off. Most people do not realize amazon has fee's etc... hidden. They make it complicated to see a true picture with their reports. Plus their shipping department take YOUR inventory to sell under the amazon name and then report it as lost.

                      Wow -- They need stopped. Boycott Amazon Sellers.

                      0 Votes

                    Amazon.com — prime membership and shipping

                    I order lots to books and dvds. I thought an Amazon Prime membership would benefit me. Amazon Prime promise...

                    Amazon.comterrible customer service!

                    Amazon.com hides its contact number for a good reason. They don't want to hear from you. In my most recent experience, I painstakingly researched several records, items of clothing, and a computer that I placed in my shopping cart. This was the largest order I was about to place with them ever. The very next day, when I clicked my cart open it was empty. I have just spent 3 hours with various Phillipine and India operators, two of which closed the phone on me, another had me wait 20 mnts to access a supervisor who did not help. 3 hours of pure frustration.

                    Before doing anything, these people want the e-mail address, the name, billing address and the last 4 digits of your credit card to protect YOUR privacy! All this to find out why THEIR computer is malfunctioning.

                    Lets teach all these companies who forgot about proper consumer service a lesson. Let's take our business elsewhere. Dell's demise is benefiting Apple. Amazon will probably learn its lesson too late as well!

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                      • Te
                        Terence Brettner May 05, 2014
                        This comment was posted by
                        a verified customer
                        Verified customer

                        I tried to purchase "The Vikings, Complete Second Season" on DVD, but instead I was sent something to watch on the television. I do not want this item, and I will not pay for it, if it appears on my statement I will contact my account company and have it removed. Please correct this mess if you value my business.

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                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Amazon.combuyer beware!

                      On April 27, 2008, I purchased the Motorola

                      HomeSight security system from Amazon.com. Once the order was placed I

                      was told that I would be receiving the security system from Axsecure.

                      I really didn't think that much of the notice because I believe I have

                      received other items from other sellers on Amazon's site anyway and so

                      far I had no complaints.

                      Doing business with Axsecure was a HUGE

                      mistake. I received the security system 3 days later and was shocked.

                      I thought this was great. WRONG! I opened the box to find NO receipt

                      for the security system and ONE confusing page on how to install the

                      software and what to do if the installation failed. In the meantime, I

                      am looking at the system and I find one piece that I am unable to

                      figure out what it is for. There was nothing to tell me what each

                      piece was, how to use them, or which plug went to which item. This is

                      the first time I have dealt with anything like this.

                      I have to

                      say at this point, I am wondering if I paid for a refurbished security

                      system and not a brand new one, which is what I paid for.

                      I

                      decided I wanted to return the system, so I tried to get information on

                      Axsecure. The only information was an email address. I sent an email,

                      but there was no telling how long it would take to reply and I wanted

                      to get the system in the mail ASAP. I called Amazon.com to ask how to

                      return the system. I figured that since I placed my order at

                      Amazon.com, they had some responsibility in helping me get a refund.

                      It

                      seems Amazon.com hires people all over the world to be customer service

                      representatives. I went threw language barrier after language

                      barrier. I had to repeat myself so many times that in the end I hung

                      up on the first 2 representatives. I kept asking for a supervisor, but

                      all the representatives would do was ignore my request for a

                      supervisor. I finally called a third time and told the representative

                      that I was not going to give her my information and that I wanted a

                      supervisor. At first I was told there were NO supervisors. When I

                      told her that not 5 minutes before, I was told there were supervisors

                      there, she then told me they were ALL busy. I told her I would wait.

                      After

                      2 minutes the representative came back on the phone line and told me

                      the supervisors were still busy. I said, I'd wait. Around 5 minutes

                      went by and the representative came back on the phone line and said

                      that the supervisors were still busy. I told her that, I was still

                      going to wait if it took all night because I had nothing to do anyway.

                      In less then 1 minute I had a supervisor. What a waste of time. He

                      cared nothing about my problem. He kept saying it was not Amazon's

                      responsibility and that I needed to contact Axsecure. I ended the phone

                      call letting the supervisor know that I was filing a complaint with my

                      State Attorney General's office.

                      I immediately went online and

                      filed my complaint with the Attorney General's office. While finishing

                      up with my complaint, I got an email from Axsecure. I received this

                      reply in bold, black letters:

                      sorry no returns on open items they have a tech support # its a great system

                      Had I been informed that there would be NO returning this item when I was ordering it, I WOULD NOT HAVE PLACED THE ORDER.

                      I

                      called Amazon.com back and I was now more than furious. I finally got

                      someone that understood English. I told her that it was against the

                      law to sell something WITHOUT informing the customer of a NO RETURN

                      POLICY. I told her I got an email from Axsecure stating they do not

                      have a return policy. She told me I was correct. Suddenly, I was

                      receiving customer service. She was extremely nice. At this point I

                      didn't trust her either. This representative asked me to hold while

                      she did some research. Amazon has a guaranty for satisfaction. She

                      was going to file a claim and issue me a refund.

                      I asked what to

                      do with the security system and I was told that I could either keep it

                      or send it back but was never given an address to send it to.

                      I placed a call to Motorola Homesmart and told the representative that the Homesmart system was a piece of junk. To my surprise he agreed. On top of that he told me that the system I purchased was OBSOLETE! Not only is it obsolete but if someone has purchased this item and needs a new CD, they are NO LONGER available and the consumer is out of money. Now I know why Amazon told me I could keep it if I wanted to.

                      In

                      the past I have rarely had problems with Amazon.com, but this time was

                      a real learning experience. You have to beware of ordering things that

                      are being sold by other companies. Before you place an order, call

                      them or email them and find out what the RETURN POLICY is. You also have to worry about whether or not you are getting an obsolete item. If Amazon doesn't know or

                      can't tell you how to find it on their web site (I was given

                      misinformation), DON'T place the order.

                      I

                      received a couple of emails from Amazon.com telling me how to check the

                      sellers return policy, but guess what? The information I received was

                      worth nothing because what I was told to do, couldn't be done.

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                        • Aj
                          AJ Bates Jul 13, 2015
                          This comment was posted by
                          a verified customer
                          Verified customer

                          The description of their customer service is dead on how they just treated me, plus there is way more to that Ive described in my facebook comment on them !

                          0 Votes
                        • Aj
                          AJ Bates Jul 13, 2015
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Dead on that's exactly the customer service I just received from them!

                          0 Votes

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Amazon.com — scam and fraud!

                        I searched the net for 'Canon PowerShot SD790IS 10MP Digital Camera with 3x Optical Image Stabilized Zoom'...

                        Amazonscam and cheating!

                        Amazon send me an email stating that I had violated their policy WITHOUT telling me what policy did I violate. They blocked my account and withheld my money. Amazon customer service asked me to email [protected]@amazon.com and NO ONE has responded to my request of an investigation of my account? Amazon held my money and states that they will hold my money for 90 DAYS! But No explanation what caused that action?? I have NO one filed claim my account on A-Z claim.

                        Without any warning or explanation of what is going on??? Amazon decides to close my account and I cannot find any customer service at Amazon is willing to explain to me.

                        Amazon does NOT respect seller at all but takes commission from us.

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                          • Sh
                            shake2927 Jan 30, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Yea amazon closed my account and is holding my money for 90 days, I have gotten no responses from [protected]@amazon.com, I really need the money and I have no idea how to get it all they told me is Ill have it in 90 days. If you find out anything new about it please email me keep me updated

                            --Wesley

                            0 Votes
                          • Jw
                            jw Feb 06, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Amazon restricted certain item listings from being sold during the holiday season. They did this without notifying sellers what items were being restricted and which items were not.
                            As an average user, I had no idea what Amazon.com policies were in regards to item listings. I usually sell stuff if I have it, on average a few times a year. Early this December, I sold some items on Amazon's listings. Amazon does not allow normal users to create pages, only to add seller listings in already premade pages under "NEW", "USED" and "LIKE NEW" conditions within these "other buying options" listings.

                            they closed my seller account, but not before suspending thousands of dollars of equipment that i have purchased is being held on amazon for 90 days!! I have proof of everything, proof of all purchase, proof of all shipping, even proof from buyers who are happy playing with their purchases, while I am out of the purchases costs of these items, as well as the items themselves. Its like I've been robbed.

                            0 Votes
                          • He
                            Heavenly Sent Feb 12, 2008

                            AMAZON IS SCAMING SELLERS. MY HUSBAND WORKS FOR A LOCAL NEWS STATION & I GOING TO JUMP ON THE CHANCE TO LET THE WORLD KNOW .

                            My funds are also being held. I gave proof of everything, proof of all purchase, proof of all shipping, even proof from buyers who are happy playing with their purchases. I have no claims & 100% feedback. They will steal your money. I WILL ALSO BE WILLING TO GO ON A TALK SHOW.

                            0 Votes
                          • Li
                            Lily Jul 26, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I bought a stainless steel pressure cooker 23 quart for 79.99. When my confirmation email arrived the charge was for 525.27. There were 5 more stainless pressure cookers in addition to the one I was trying to order... all for 6 quart pressure cookers. I did not order these items so I called Amazon and was informed they could do nothing because they were not involved in the transaction ?!?!?! I yelled of course you were involved as these 5 different companies are on your site and only Amazon has access to my credit card.
                            This is not resolved but my intentions are to refuse shipment. Also I will call my credit card company and tell them not to pay for this unordered merchandise. I sure hope this works...

                            0 Votes
                          • Sn
                            Snail Aug 28, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            I would file a complaint against them through the better business bureau or the state attorney general. It's what I'm about to do, if I don't hear from them about closing my account for no real explanation.

                            0 Votes
                          • Jd
                            JD Nov 02, 2008
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Same thing happend to me today. Amazon has cancelled my selling account without any reasonable explanation.

                            If Amazon is questioning my integrity without any justification I do not want to do business with them and neither bring business to them. Therefore I have closed my Amazon account and I will never use their website again.

                            I suggest you all do the same.

                            0 Votes
                          • Ev
                            EvergreenMike Jan 09, 2010

                            Amazon has stolen my money. They refunded a customer of theirs that claimed the product did not arrive. I provided all the tracking and conformation as well as a copy of the USPS label that was created that clearly shows the person received the item. Amazon never responded to my emails and I closed all my listings and will never do business with them again. I too would like to inform any future sellers about the scam that AMAZON promotes.

                            Mike
                            [protected]@gmail.com

                            0 Votes
                          • Re
                            Reviewer28534 Sep 17, 2015
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Item listed for $136.91 and was charged $169.70. #[protected]. Cancel order and membership immediately.
                            Lee Ray 111 Stamping Ground Rd. Frankfort KY 40601

                            0 Votes
                          • Ma
                            maximalblue Mar 06, 2016
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Amazon does NOT respect buyers at all either, I have had this problem happen to me as an buyer on amazon, I am happy that their longer targeting whole familys but still I don't like this type of drama that amazon has picked to use, when they don't agree with you about an A-Z claim, and close your account because of it, even if you sent them an bunch of jpg images showing that the product was damaged from the 3rd party seller had sent you. also note I wish bing.com removes their amazon gift cards, I don't think they should support them anymore, I wish they would provide gift cards for book places like barnes and noble instead of amazon, or somewhere the buyer doesn't have to be afraid of the online store closing their account and acess to the gift cards that they earn by doing web searches for months at a time etc.. I hope you get my point here.
                            as an buyer and student buying books I had this problem while using their A-Z claims about gift card from bing.com sources, also not sure but I think they broke some califonia law on gift cards not sure, and again I don't plan on using amazon.com anymore myself, since I don't want them to cause my family any more problems then they have done so by this message to me, afterwards they reply with an different message and different subject back to me on this topic of closing my account, the item which got it closed was an used dvd set that had came damaged, that one item made it pass their A-Z claims limit I guess I was never awere their was an limit untl I got the message below at this point its too late, if they did break California law someone else needs to go after them for it, since I don't like this kind of drama, nor problems from the one item that clearly I will not see an refund to my gift balance since they closed my account, also note I am an learning disabled student that they sent this message to. my learning problems are in English and math subjects if your wondering about that.

                            Your Amazon.com account has been closed

                            Hello,

                            We have closed this account because you have filed A-to-Z Guarantee claims on an unusually large number of your orders. While we expect the occasional problem with an order, such large numbers of claims can suggest that customers are misusing our A-to-z Guarantee.

                            If you had open orders on this account, those orders were canceled when we closed the account.

                            Any digital content you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Account menu on Amazon.com (www.amazon.com/manageyourkindle).

                            If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

                            Sincerely,

                            Account Specialist
                            Amazon.com

                            0 Votes

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                          Resolved
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