Amazon
reviews and complaints

Five Years ago I attempted to run Amazon Book Ads for books I had written to be advertised by Amazon Kindle Publishing. Fortunately at that time I had a business manager whose credit cards were used to book these advertisements. Amazon Ads tried to charge my manager for Ad Impressions made which, were not made. He of course found this out, and Amazon threatened with Legal problems; refunded monies for these false Ad Impressions that were not made.

So here I am five years later assuming that Amazon Advertisements have learned to update and fix faulty Ad Impression Systems, and learn some ethics about not trying to fudge Ad Impressions not made. I have been totally wrong! This time using, my own hard earned credit cards, to authorise false Ad Impressions, not made. I will never ever advertise with them ever again.

Below is an in-depth email I sent Amazon Advertisements, along with further information I am forwarding to the Federal Regulation Department, which deals with cases involving firms not treating their clients right and basically downright unethically in terms of asking for money they are not entitled to. I was sent in circles with what would appear to be for a week; to have Amazon Fleece my Credit Cards for Ad Impressions not made, at exuberant expense to my finances!

Their Amazon Advertising BOTS helped to cement this and basically victimise me to a high tune of dollars, owed by me for Ad Impressions not made. Please stay away from these folks. Use another publishing and Advertisement service other than Amazon. In All, Amazon Advertising Services just don't care, and will rob you blind before you can stop them.

(this is what I wrote Amazon Ads)

Description of issue/inquiry:

Amazon Adverting: the instructions you sent me multiple times, DO NOT WORK, THEY SEND ME IN CIRCLES TO BLANK PAGES THAT DO NOT OPEN EITHER ON DESKTOP Computers NOR OTHER APPLE PRODUCTS SUCH AS MY MACBOOK AIR. I HAVE SPENT OVER A WEEK GOING IN CIRCLES. You have denied me full access to my Amazon Advertising Account, so I cannot see what credit cards of mine you are using to charge my accounts with, Ad Impressions, you have not made. Further compounding this by not allowing me access to even (change a credit card) which you are unauthorised to use; by making false Ad impressions in multiple market places. I have used multiple browsers to no avail with the same affect; being that I am being denied full access to my Amazon Advertising Account, that is being abused by you by making Ad Impressions. YOU WANT ME TO SEND YOU BLANK SCREEN SHOTS FOR PAGES, NOT LOADING! I have used endless browsers and none of them used in the manner you specify works.

(this is what Amazon Ads wrote me originally, when I could not stop their credit card use, based on false Ad Impressions)

[Case ID:[protected]]*Your Help Needed* Update payment method or credit card: No Payment Settings Button

This is a reminder that we need more information from you to resolve your case. If you still need assistance, please respond to this message with the requested details.

To respond, you need to sign into your Amazon Advertising Account and navigate to Support Center to access Case Log. Please note that this email address does not accept incoming mail.

If we’ve resolved your issue, no further action is needed.

Thank you,

Amazon Advertising Support — Original Message — Hello from Amazon Advertiser Support,

I understand your concern regarding adding a new credit card.

To provide a payment method for a campaign, please:

1. Go to https://advertising.amazon.com/sign-in?ref_=a20m_us_hnav_sgn.

2. Log in with your advertising credentials.

3. Click on "Billing and payments" under the menu button.

4. Click the "Payment settings" tab at the left-top of the page.

5. Under "Default Payment Method," click "Edit."

6. Add a payment method by selecting an existing credit or debit card, or adding a new card.

7. Click "Save payment method."

8. Once you add the credit or debit card click on Select this card as default payment method.

If you are still not able to add the new credit card, I've provided some suggestions below that usually help with the kind of problem you're describing. If you try these suggestions but still need assistance, please make sure to provide all the necessary information requested for further investigation.

1. Clear browser cache and cookies and use Mozilla Firefox browser (we recommend using Mozilla Firefox as the Amazon Ads console is optimized on this browser), you can clear the cache and cookies from the settings of the web browser.

2. Use an incognito window.

3. Disable/Pause any Ad-Blocker extension or add-on in your browser (these are usually located in the top right corner of the browser).

4. Disable/Pause any type of firewall on your browser that could block the user interface.

5. Access the account from a desktop computer and not a mobile device or tablet.

If it still doesn't work, Please send the screenshots of the issue. So that we can escalate the issue.

Have a nice day.

Best regards,

Hana S.

Amazon Advertiser Support

(this is what I am forwarding to the state regulators):

Dear State Regulator: I had problems with Amazon Advertising before, 5 years ago, when they tried to charge my credit card with Ad impressions they claimed, they had made when, they did not. I could not access my Amazon Ad Account for my published books which I tried to advertise. Now 5 years later, today, they are trying to do the same thing again, charge me for Ad impressions they did not make. But this time they are falsely claiming they have made Ad impressions; this is occurring now in multiple market places where I have tried to advertise my books. That is Australia, the United States, and in the United Kingdom.

My main concern though is the Parent Amazon Advertising Entity in the United States, in San Francisco, California. They basically set the trend for everybody, so I’m not really interested in what happens abroad.

When I have tried to get to the bottom of this they have sent me on a wild goose chase to avoid helping me, so they can steal money off my Master Card credit card for Ad Impressions, they have not made.

When I have tried to look at the Credit Cards they have used in my Amazon Advertising Account, to take unauthorised money out of my Master Card accounts, they are blocking my access to my Amazon Advertising Account where these credit cards are listed. The instructions that they have sent me are deliberately faulty, and do not open up into pages, where I can look at, or change the credit cards they are attempting to steal my money from.

I have spent over a week with my desktop computer and MacBook Air following their instructions to get into my Amazon Advertising Account, which I have tried to use to advertise my books. With Amazon making unauthorised Ad Impressions and not allowing me access to my Amazon Advertising Account to view the use of my Master Card Credit Card; or to change the card they are using to charge me for Ad Impressions which, they have not made, in multiple countries.

I am at the end of my rope now, and all instructions the Amazon Advertising Department have sent me lead only to dead pages which do not load on any of my computers. When I have questioned them on this, they send me in circles again, so that they can continue to steal Ad Impression payments off my Master Card credit card. 


It’s been 5 years and Amazon Advertising has still not fixed their online access to credit cards used in advertising accounts; with me again, as one of their victims charged with Ad Impressions they have not made. Further compounding this by denying me access to records of the credit cards they have used, supposedly in my name, to charge me for unauthorised Ad Impressions. My Bank had initially reflected that my credit cards are valid for use, without knowing, like myself, that they would be misused by Amazon Advertising for Ad Impressions they have not made; and denying me full access to my Amazon Adverting Account, to investigate their misuse. Amazon Advertising wants me to send them Blank Screen Shots, of pages not loading. Their BOTS cement the fiasco in endless roundabout manoeuvres to wear you down and give up so they can steal your money.

Please done use Amazons advertising or publishing services. Use a proven service that treats its authors fairly. These Amazon people are terrible.

Ordered over 500$ worth of items it's 4 almost 5 months later no one helping me nor will they allow me in my account I'm poor that was my entire family Christmas how could they do that refuse to refund me or just send my stuff they took my money HELP they have for months promised to contact me 24 hours to never do so I been hungry up on multiple times told they Are no one who works in the department or had phones who can help I literally am broken-hearted why would they do that to someone who has so very little I received nothing I have my order numbers and all info needed please AMAZON HELP ME I'm running out of time I'm sick this may be my very last Christmas that my babies remember don't do me this way

I'm very disappointed with Amazon policy on returns items, I went to Whole Foods in Metuchen, NJ October 13,2022 to return an item through this Store and an Associate scanned the QR code and drop the package into the return box but Amazon never get my return I was on top of this particular issue, but they said the return time was closed November 7. I will never expect that Amazon being ignore customers since I reported it on time. Is not the money it's the way they treated customers and I think I'm not the only one.

Background: I work for Sodexo North America within IT. We were rolling out a version 2 of our contactless food delivery system when Brother informed me of an internal situation that caused a sudden supply chain issue (NDA prevents disclosure of details). Upon discovery of this situation that took place right at project launch, we looked to Amazon for purchase of any remaining Brother printers you had available.

The problem: Amazon fraud cancelled most of the orders I placed, believing them fraudulent and once deemed as such, removed the orders from my order list and required a password reset. I contacted customer service, asked to be escalated, and while on the phone with a manager, placed an order. This manager then addedd notes “real time” to my order advising Amazon Fraud not to cancel it. The next morning, another email was received that the order was cancelled. None of those cancelled orders shipped; however, my Sodexo Corporate Card has carried disputed charges since August for 2 of those orders ($1777.62 and $6200.70 totalling on my Citicard $7978.32 present 4 months later.

The ask: I have called Citi and Amazon regularly to try and get this resolved. Citi said disputed charges can take 2-3 months to clear which we are past. Amazon said they cannot resolve it at the levels I can reach, and even today, Nicholas tried to help but could not do so. It is Amazon that needs to issue 2 credits for the 2 cancelled orders to Citi to clear the dispute I logged. Amazon Fraud initiated the problem and the only entity who can now resolve it would be Amazon. I only hope this reaches you or your leadership team to intervene to help me. I have the receipts when needed.

I placed an order on November 16, 2022. The purchase was for a birthday gift for my son that just turned six years old. He wanted the Trac-e robot from the Spidey and His Amazing Friends cartoon show. He was so excited to be getting it that he would ask me every time that I spoke to him. I was also getting a Monster High Doll for my seven year old daughter to replace the one that she had recently lost. I didn't receive any email or other type of notification that my order wasn't going to be shipped due to a payment issue for eleven days. When I got the notification, I no longer had the money to pay for the items. Due to the fact that I had put the money into a friend's account to be able to make the purchase with their card online. They hadn't been able to check their account to see if the money had been taken from their account. I don't have a debit or credit card due to some issues that I am not going to go into. I contacted Amazon's customer service department to find out why it took eleven days for them to notify me about the issue and they eventually told me that my order would be delivered by the 29th of November. I thanked them for taking care of the issue and was under the impression that they were sending the order and covering the costs of the entire order and shipping due to the failure of their system to notify me of the payment issue. I was very appreciative of them compensating me for the issue that had been caused by their automated system's lapse in communication that was going to break my children's hearts. I asked them for the tracking number so that I could let my son and daughter know when to be expecting their gifts. The customer service agent, Gurjeet, told me that he wasn't able to give me that information at that time but that he would email me the details and that I didn't need to worry about it, that it was all taken care of. I left a very nice review and was extremely happy with the outcome that they offered and the issue that didn't need to be stressed about. The next day, I hadn't gotten an email with the details of the order being compensated by them and the tracking number. I did receive an email telling me to update my payment info so that they could ship my order. Confused, I contacted the customer service department again. They told me that they reviewed the chat from the day before and didn't see that Amazon was going to pay for the order and ship it to me. The agent that I chatted with the day before said that my order would be there by the 29th, and that I didn't have to worry about it. That he didn't want to lose an important customer like me and that he was happy that his efforts could help the situation. He didn't actually say that Amazon would cover the costs, he only said that it would be there by the 29th. I was confused as to why I would be told not to worry about the situation and that my order would arrive by the 29th if the cost of it wasn't being covered by Amazon. The agent told me that they sent me two more emails today about the need to update my payment info. He said that there was nothing more that he could do and that he was ending the chat session. I accept the fact that I should have the money to purchase the gift for my children myself and that it is not Amazon's fault that I don't have the money to pay for the gifts at the moment. However, I could have taken care of it before I paid my bills for the month. During the eleven days that it took Amazon to let me know that I needed to take care of an issue with the payment, I had the money to make sure that this didn't happen. The automated system that finally informed me of the issue could have notified me earlier and this whole situation could have been avoided. Confidence in humanity has been destroyed, just like my son's heart because of not getting his birthday gift. THANKS FOR NOTHING AMAZON!

So I have 2 account that are locked I have paid items never received n never refunded twice I paid prime membership witch I'm unable to use cuz in locked out I've sent verification of my of my payment statements n nothing has been resolved I was supposed to get email for furturesteps never received to resolve I've called multiple times to get this resolved it my damn money refunded for the items not received and I want my 2 payments for the membership that I've been locked from using I'm getting tired of the run around I've not filed any suspeious activity now and fradulant charged so I don't know why this is happening BUT IM DERIOUSLY THINKING OF TAKING FURTURE ACTIONS AND CONTACTING A LAWYER TO SUE FOR THIS BU

L[censored]

I received a text this morning asking if I purchased a freezer. If not contact - this phone number (See picture of text below). They claimed someone hacked my Amazon account & had also used my credit card to purchase at Sam's & Saks 5th Avenue. They told me to put in my card to Sam's & it will be declined, so "the hackers", will not be able to charge if its declined. I was told to go to a Wal-Mart Supercenter to purchase security gift cards for my phone & laptop & they would pay for it because it was done on the Amazon account. Thank God Wal-Mart was closed for Thanksgiving. They're supposed to contact me tomorrow at 10 am (cst) to go to Wal-Mart to purchase the above. I've locked my credit cards.

Messaging Assistant | Customer Service

Hi! It's Amazon's messaging assistant again.

32 Pieces Elf Christmas Tree Ornaments Set Elf Wood Ornaments Colorful Candies Round Lollipop Christmas Stocking Snowman Elf Feet Slippers Elf Hat Woo

Is this what you need help with?

8:12 PM

Yes, that’s it

8:12 PM

Messaging Assistant | Customer Service

Looks like this item was delivered on Wednesday, Nov 23.

Could you confirm what went wrong, so I can help?

8:12 PM

Didn't get it

8:12 PM

Messaging Assistant | Customer Service

Sorry to hear that. Tell me a little more about what happened.

8:12 PM

Package never arrived

8:12 PM

Messaging Assistant | Customer Service

OK. Did you check around your area and with your household members, in case someone received it for you?

8:12 PM

Yes, it's not there

8:12 PM

Messaging Assistant | Customer Service

OK, looks like the delivery status may have been updated too soon.

The good news is it should arrive soon. Give us until end of day Thursday, Nov 24.

Really appreciate your patience with this. Is there anything else I can help with?

8:12 PM

Yes, I have a different question

8:12 PM

Messaging Assistant | Customer Service

So, what can I help you with?

8:12 PM

An item I ordered

8:13 PM

Messaging Assistant | Customer Service

Let's see. Could you select the item you're looking for from your recent orders below?

8:13 PM

HMASYO Christmas Tree Topper - Elf Legs Tree Topper Hat Large Red Sequins Velvet Bowler Derby Hat with Lengthened Bow Ribbon Christmas Tree Ornaments

8:13 PM

Messaging Assistant | Customer Service

Looks like this item was delivered on Wednesday, Nov 23.

Could you confirm what went wrong, so I can help?

8:13 PM

Didn't get it

8:13 PM

Messaging Assistant | Customer Service

Sorry to hear that. Tell me a little more about what happened.

8:13 PM

Package never arrived

8:13 PM

Messaging Assistant | Customer Service

OK. Did you check around your area and with your household members, in case someone received it for you?

8:13 PM

Yes, it's not there

8:13 PM

Messaging Assistant | Customer Service

OK, looks like the delivery status may have been updated too soon.

The good news is it should arrive soon. Give us until end of day Thursday, Nov 24.

Really appreciate your patience with this. Is there anything else I can help with?

8:13 PM

Yes, I have a different question

8:13 PM

Messaging Assistant | Customer Service

So, what can I help you with?

8:13 PM

Managing my payment, Prime, or account

8:13 PM

Messaging Assistant | Customer Service

Sure, let me know which of these things you need help with.

8:13 PM

Other account related issue

8:13 PM

Messaging Assistant | Customer Service

Sure, I can take you to account related help pages. Let me know which of these I can help you with.

8:13 PM

Need a Customer Service Associate

8:14 PM

Messaging Assistant | Customer Service

Ok, you can chat with an associate now or request a call back.

You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?

8:14 PM

Chat with an associate now

8:14 PM

Messaging Assistant | Customer Service

If you have details you think would help the associate, type them here.

An associate will join the chat.

8:14 PM

P

Poorani has joined & will be ready to chat in just a minute.

I'm so upset this package was supposed to be delivered today for a reason because they were going to decorate with my dying mom you guys have ruined that and now all I get is a customer service automated robot

You guys ruined my children's Christmas with their Grandma for the very last time cuz she's dying

8:14 PM

Poorani | Customer Service

Hello, I'm Poorani. I'll be happy to help you today.

I'm sorry to hear that you haven't received your order yet.

​​No worries, I'll help you with​ this.

Please allow me a moment. Let me check that for you.

P8:15 PM

I just want to know where the package is if it's been delivered stating at 116 this afternoon over 9 hours ago

This is so absurd and uncalled for unnecessary and it's wasting time

8:15 PM

Poorani | Customer Service

Thanks for waiting.

P8:16 PM

P for the record there's no mail room so your Amazon employee delivery person is a liar and should be reprimanded for buying

Lying

How long are you going to take to figure out what's going on cuz I don't have time

8:18 PM

Poorani | Customer Service

I'm sorry for the inconvenience you've experienced in this case.

We certainly did not expect this to happen.

Please do not worry.

P8:18 PM

Where's the package

8:18 PM

Poorani | Customer Service

In this case you will receive the item Delivered on: Wednesday, November 23, 2022

Please do not worry.

P8:19 PM

I have not received the package and it is already November 23rd 2022

I have not received the package and it is already November 23rd 2022

8:19 PM

Poorani | Customer Service

You will receive the item by the day ends.

P8:20 PM

I'd appreciate you if you stop saying please don't worry because it's time to worry

8:20 PM

Poorani | Customer Service

I understand your concern.

P8:20 PM

The day is ended where is I mean what time is the day end for you

What's the driver's information so someone can give him a call or a text saying where is my package

8:20 PM

Poorani | Customer Service

Please do not worry.

P8:20 PM

Jesus Christ you people have ruined my mother's LAST THANKSGIVING AND CHRISTMAS

8:21 PM

Poorani | Customer Service

In this case I can help you with carrier contact.

Would that be fine?

So that you can contact the carrier.

P8:21 PM

No it's no FREAKING FINE

Why HAVEN'T YOU CONTACTED THE CARRIER RATHER THAN TYPE NONSENSE TO ME

THIS IS THE WORST CUSTOMER SERVICE SUPPORT I'VE EVER HAD TO DEAL WITH AND THE COMPANY IS NOT WHAT IT SAYS AND LIES TO CUSTOMERS WITH NO CARE JUST TO GET THEM OFF THE LINE

RUINED MY DYING MOM'S LAST WISH

8:24 PM

Poorani | Customer Service

We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers. I'll be sure to pass your message on to the appropriate people in our company..

Please allow me a moment. Let me check that for you.

P8:25 PM

Sure like I am really going to believe any of that horse crap

Where's my package

8:25 PM

Poorani | Customer Service

Thanks for waiting.

I'm sorry you didn't receive your package, even though tracking says it's been delivered. A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day.

Packages are occasionally left with neighbors, a building manager, or your mailroom and receiving department if shipped to a business. Make sure to check areas such as a porch, garage, or even behind bushes. Please check the surrounding area, as well as with anyone who may have received the package on your behalf unless you have health or safety concerns about doing so. If you do not receive the package by Thursday, November 24, 2022 , please contact us using our chat platform. The bot will quickly fix the problem or connect you with someone who can.

Would that be okay?

P8:35 PM

No THE PACKAGE WASN'T LEFT EITH ANYONE OR ME I AM THE MANAGER AT THIS PROPERTY

What lame excuse do you have now

9:25 PM

D

Dharun has joined & will be ready to chat in just a minute.

No neighbor around

No mailroom

9:25 PM

Dharun | Customer Service

Hello, my name is Dharun.

Please give me a moment to review the previous correspondence.

D9:26 PM

What's your answer to where my package is

9:26 PM

Dharun | Customer Service

Thank you for waiting.

I'm sorry to hear that you haven't received the package.

No need to worry.

I'll help you with this.

I can help you with a replacement or a refund. Which one do you prefer?​

D9:28 PM

Where's the my package that said it was delivered at 116pm today

9:30 PM

Dharun | Customer Service

Sometimes the carrier scanned the package as delivered and the items get delivered later.

D9:30 PM

I want my package to celebrate Thanksgiving and Christmas with my dying mom for the last time before they remove her life support

9:30 PM

Dharun | Customer Service

Sometimes the carrier may accidentally scan the parcel as delivered while the item is still in transit.

I am sorry to here that.

D9:31 PM

It's been in transit for over 9 hours

9:31 PM

Dharun | Customer Service

In these cases we expect the item to get delivered to you within the next 24 hours.

D9:31 PM

Is coming from Africa on a boat

Should I tell the doctor that excuse

9:32 PM

Dharun | Customer Service

If you prefer I can help you with the replacement.

Will that work for you?

Shall I process the replacement?

D9:37 PM

Where's the carrier and the package that multiple Amazon employees promised would be delivered by 10pm it's now 502 and zero carrier and package

5:02 AM

A

Aldrin has joined & will be ready to chat in just a minute.

Aldrin | Customer Service

Hello, my name is Aldrin and I am happy to assist you today.

Hope you are doing well. May I know your concern please?

A5:03 AM

PROMISED TO HAVE WITHOUT A SHADOW OF A DOUBT I WAS GUARANTEED MY PACKAGE BY 10PM WEDNESDAY NOVEMBER 23, 2022

Go back and read your coworkers lies

5:04 AM

Aldrin | Customer Service

Please give me a minute to go through the previous correspondence.

A5:04 AM

Amazon ruined my dying mother's last wish and never got to decorate her tree

5:04 AM

Aldrin | Customer Service

I'm really sorry for this Romero.

My deepest condolences to your family.

We certainly did not expect this to happen.

Just to confirm you did not receive your item(s)? Right?

Can you please tell me the name of the item that you did not receive/

A5:06 AM

I'm still waiting for answers and contact info for carrier driver but zero info or calls from Amazon as promised

All three and charged 3 times for one order

5:07 AM

Aldrin | Customer Service

Thank you for the information.

Please allow me a moment to check this for you.

A5:07 AM

The wreath is yet to be shipped when it was delivery of all 3 together for Wednesday morning

One charge for $53 and change 2 charges for $37 and change

5:09 AM

Aldrin | Customer Service

Upon checking here your order can be still delivered by Thursday, November 24, 2022 at 6:00:00 PM

Would you mind waiting until then?

A5:09 AM

I paid for the day I wanted it for not when a amazon carrier driver decided to do his job

5:10 AM

Aldrin | Customer Service

The amount that has been charged to you is just an authorization charged. No worries you will be refunded with that.

A5:10 AM

With what? I want proof it's refunded

5:11 AM

Aldrin | Customer Service

When you place an order, we contact your Bank for a purchase authorization to verify your card but don't actually charge you until the order ships.

Some banks may hold funds in your account for these authorizations even if the order is canceled.

A5:11 AM

It's 3 amounts out of my account

5:11 AM

Aldrin | Customer Service

You'll need to contact your Bank for assistance.

They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for Online orders.

A5:11 AM

No holds on the bank checked

Spoke to a human being too not a bot

5:12 AM

Aldrin | Customer Service

I'm a human.

I'm sorry for the confusion.

You can contact your Bank for assistance.

A5:13 AM

I have been confused about why no one got Amazon has yet to contact the driver WHO LIED AND SAID IT WAS DELIVERED JUST TO GET OFF AND HOME

I've contacted the bank 5 different times up until 730pm Wednesday November 23rd 2022

You took almost $150 dollars from me and I get ABSOLUTELY NOTHING BUT WAIT LONGER AND LONGER

5:15 AM

Aldrin | Customer Service

Upon checking here, I do have the option to process a refund or replacement. Which one do you prefer?

A5:16 AM

So why say delivery time if it's when driver decides to eork

What is the total for the 3 charges completed and settled taken by Amazon

5:17 AM

Aldrin | Customer Service

It was just an authorization charge.

A5:17 AM

53 times 1 charge

37 times 2 charges

Settled and removed out of my account

Not being held by my bank account company

5:18 AM

Aldrin | Customer Service

Please do not worry it will be credited back to your account.

A5:18 AM

SHOW ME PROOF

Crazy HOW YOU ARE MILLIONTH EMPLOYEE FOR AMAZON THAT HAS NOT CONTACTED THE CARRIER DRIVER

5:20 AM

Aldrin | Customer Service

You can contact your bank for further assistance with the authorization charge.

They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for Online orders.

A5:20 AM

WOW! I'M IN DISGUST OF THE DISREGARD OF WHAT WAS TAKEN FROM MY MOM, CHILDREN AND ME FOREVER

I HAVE ALREADY TALKED TO A HUMAN BEING IN PERSON AND PHONE VIDEO

No holds or unavailable anything AMAZON TOOK MY MONEY

ARE YOU READING ANYTHING I MESSAGE

BECAUSE YOU KEEP ASKING ME TO CONTACT MY BANK AND I HAVE SAID IT 4 DIFFERENT TIMES I HAVE

I HAVE CONTACTED THE BANK IN PERSON AND PHONE VIDEO CALL

Did you bother to make contact with the driver in the time we've been chatting

5:24 AM

Aldrin | Customer Service

The amount that has been charged to you it will credited back to your account within 3-5 business days.

As much as I love to contactr

We don't have an option to contact the driver.

I hope you understand my limitations.

A5:24 AM

Unacceptable and uncalled for I won't take that you people ruined a memory and made several lasting bad memory

5:25 AM

Aldrin | Customer Service

I'm sorry for the inconvenience you've experienced in this case.

A5:25 AM

Oh really YPU OBVIOUSLY DIDN'T READ ALL YOUR COWORKERS LIED THEN

5:25 AM

Aldrin | Customer Service

I do have the option to process a refund or replacement. Which one do you prefer?

A5:25 AM

You all have done a half of a job but got paid 100%

I prefer answers from you of all the lies from every "SO CALLED HUMAN BEING" INCLUDING YOU

They said wait until 10pm was giving me driver information and other crap that has been screenshot for corporate and news blogs of the tragedy you people causedAldrin | Customer Service

I'm sorry for the inconvenience you've experienced in this case I do really love to help you but I do not have an option to contact the carrier.

Hello,

In April 2022, I was given a 630 $ CAD gift card as a parting gift from my colleagues. I applied it to my account, and for some reason they put my account on hold and we were unable to access it. Once we called, they said they would send us a check for 630$ in a month. A month later the check never came. We called back and same story, we created a ticket, please allow 4 weeks for the check to come. Every single month, we called, and got the same story and no check. Finally in the fall 2022, I was told, maam we dont send checks, we are not sure why the agents said that, they just copied the previous notes and didnt follow protocol. My ticket was escalated to the gift card department and they said they would reach out 24-48 hours later. No one reached out. I called again, got a different supervisor, they copied my ticket and put it in AGAIN. Still nothing. It has been 8 months of calling, and no one is resolving my issue. Amazon has stolen 630$ from me. You can clearly see that they took it off my account as a "cash out" which we never got and they dont do anyway.

I returned two items from the same order they both did not function properly. I returned them to Amazon lockers two months later there is no refund, Amazon are now telling me to contact the carrier (which was them) the items were picked up but after I complained about not receiving my refund the tracking info was removed, I did talk to someone who said that they confirm it was picked up and I have those emails. It's been over 60 days since items were returned and they are offering no solution and are telling me they can't offer any more info and to contact carrier. I keep telling them Amazon was the carrier but don't seem to be getting anywhere

From time to time I purchase Amazon Cards for friends, over time I have

had at least 4 cards that were stated as used already. Yesterday I lost $ 150.00

today I bought 2 cards a 100 and a 200 card. The 100.00 cards was good

and the 200 card was rejected as used prior. In every case the cards were not

out of my sight and I was alone. is there anything that can be done. I bought

the $ 200.00 card and the $ 100.00 cards at Lowes. Is there anything that I can

do. The rejected Card was AQZZ533LML-MUPAm, I have the other good card

but since it was good I am not sending it

1st. Contact Amazon @+I(858)~842 ~ 9959 Free Help desk ,For Customer Relation team, Which is to help the users for querry related to account and purchase updates within Amazon for shopping tips.

2nd. Verify your account to get Support and Inform them you need help / guidance on purchase And "You Also Need Help On Additions Issue Related to Your Amazon Account".

This is the best way to get in touch with their Customer service team. And I am using this trick for a while now if i face any problem with My Account, orders and other Technical help i need.

This @Amazon support +I(858)~842 ~ 9959 Free Help desk. is for USA only

Hope this might help you All.

This product return on 12th nov delivery boy pick but my refund money not retrun 10 days are complete please fast my return money 10 days are complete i am comfortable this service please solve my complaint and my money return

On October 25 th I cancelled a order for dog steps for $37.33. On the same day I re-ordered different steps for $31.98. The funds for both items was taken out of my account. I have requested twice already for the amount of $37.33 to be returned in my account, as this was the amount of the cancelled order. I did receive the steps in the amount of $31.98. The funds still have not been returned to me. In May I had the same issue, a cancelled item, a call on complaint, I never got the money returned to me. I cancelled a portable air conditioner item number [protected], charging me, $33.07. At that time I also did receive this item, and did return it for a full refund, which I did receive but never got my refund for the cancelled air conditioner. I was so frustrated I did just gave up on getting my money back. I refuse to do this a second time. Why do you always charge for a cancelled order? Especially when it hasn't even been sent?

Frustrated customer

Peggy Armand

In October 2022, I returned a pair of curtains on order number: [protected]. I received the receipt from UPS for the returned curtains as well as Amazon reiterating they received the curtains and they would refund me the $19.29 via a Amazon Gift Card.

Amazon said this credit of $19.29 would be used on my next order which is order number: [protected]. However, the credit for my refund was not deducted from my new order.

After many hours of calls and chats with Amazon attempting to explain their error, on Nov. 15th, they me through a Gift Card of $19.29. On Nov 17th, they fraudulently took $25.00 out of my Amazon credit card, again!

Please see attached documentation. Since my e-mail to Mr. Duong on Oct 19, I have followed up with another e-mail but have not received a reply to either of them. Could you please review and get back to me? I first contacted you on August 26.

I recently ran into financial hardships and called about any hardships programs available for me. They said nothing could be done. So I finally deciede to canel my account and have a relative help me with the balance. They again charged with the interest owed again for next month. I am so upset and have been working with other creditors who gladly helped me. I really am so dissapointed with this company. I referred all my friends and family not to deal with them ever!

I ordered a bracelet through Amazon.com. The order was processed and shipped out late. The order was shipped via UPS and was supposed to be delivered on November 9.

I never received the order, and UPS mistakenly delivered it someplace else. UPS now has a fraudulent signature on file for this delivery. I provided my legal proof of signature to both the seller and Amazon. I filed an A-Z guarantee claim, and now Amazon is not honoring this. I took out a loan to pay for this bracelet, and now I am liable to pay back this loan on an item I never received. I am asking that Amazon and/or the seller refund me for the full amount of this order.

Driver is delivering packages to mailroom that I cannot access because I’m handicapped and can’t get there. All my packages state, “DO NO DELIVER TO MAILROOM”. My account states that packages should be delivered to the door. Yet, over a year I’ve been fighting this issue. I have called Amazon but problem is never resolved.

Reference order # [protected] for date of 11/16/22.

On October 27th, 2021 I purchased a Dell computer from Amazon: Dell Inspiron 5410 Laptop. (See AmInvoice#1)

It showed It was the Newest 2021 Dell Laptop. As I discovered when I received it, It has been register in March of that year. After days of emails and phone calls, I finally got Dell to move the unit to my name.

In July, 2022, the computer started to reboot on it’s own. I was getting messages that the power supply was not sufficient for the computer. I ordered 3 different units from Amazon. None resolved the problem. On October 24th, 2022 the computer stopped rebooting. First with a message the computer ran into a problem (Figure #3). Then when I ran diagnostic, is indicated memory issues (Snap # 1 and 2)

I went onto the Amazon site and looked up the order. It referred me to the Dell Repair number (Figure #4). I was informed by Dell that it was a warranty issue and they sent me a box to send it to them. I received an email a couple of days later stating it was outside of warranty and said I would have to pay $204.63. When I called, Dell said the issue was a bad SSD drive – not memory. The 2 TB drive was not a Dell part, and I would have to pay to have it replaced. Additionally, they would not return the defective drive and replaced it with a 1 TB SSD drive. After a long argument I agreed and paid the bill.

I then tried calling Amazon and got the Philippines. My experience with that is they have a script and it more frustrating then not to explain the problem and get resolution. I asked to be transfer to North American support. They refused. In the 4½ hours I spoke to Ali, Mitu, Disebo, Jenavie, CJ, Marie, Brian, Alex, Pablo, Michael, Tenee and Poravce. All refused to transfer me to the US supervisor and only offered the option to “Send an email to the buyer.” I have gone though this with the buyer before. Amazon’s take on this – you didn’t buy from use you bought from one of our dealers!