Amazon
Reviews and Complaints

Messaging Assistant | Customer Service

Hi! It's Amazon's messaging assistant again.

32 Pieces Elf Christmas Tree Ornaments Set Elf Wood Ornaments Colorful Candies Round Lollipop Christmas Stocking Snowman Elf Feet Slippers Elf Hat Woo

Is this what you need help with?

8:12 PM

Yes, that’s it

8:12 PM

Messaging Assistant | Customer Service

Looks like this item was delivered on Wednesday, Nov 23.

Could you confirm what went wrong, so I can help?

8:12 PM

Didn't get it

8:12 PM

Messaging Assistant | Customer Service

Sorry to hear that. Tell me a little more about what happened.

8:12 PM

Package never arrived

8:12 PM

Messaging Assistant | Customer Service

OK. Did you check around your area and with your household members, in case someone received it for you?

8:12 PM

Yes, it's not there

8:12 PM

Messaging Assistant | Customer Service

OK, looks like the delivery status may have been updated too soon.

The good news is it should arrive soon. Give us until end of day Thursday, Nov 24.

Really appreciate your patience with this. Is there anything else I can help with?

8:12 PM

Yes, I have a different question

8:12 PM

Messaging Assistant | Customer Service

So, what can I help you with?

8:12 PM

An item I ordered

8:13 PM

Messaging Assistant | Customer Service

Let's see. Could you select the item you're looking for from your recent orders below?

8:13 PM

HMASYO Christmas Tree Topper - Elf Legs Tree Topper Hat Large Red Sequins Velvet Bowler Derby Hat with Lengthened Bow Ribbon Christmas Tree Ornaments

8:13 PM

Messaging Assistant | Customer Service

Looks like this item was delivered on Wednesday, Nov 23.

Could you confirm what went wrong, so I can help?

8:13 PM

Didn't get it

8:13 PM

Messaging Assistant | Customer Service

Sorry to hear that. Tell me a little more about what happened.

8:13 PM

Package never arrived

8:13 PM

Messaging Assistant | Customer Service

OK. Did you check around your area and with your household members, in case someone received it for you?

8:13 PM

Yes, it's not there

8:13 PM

Messaging Assistant | Customer Service

OK, looks like the delivery status may have been updated too soon.

The good news is it should arrive soon. Give us until end of day Thursday, Nov 24.

Really appreciate your patience with this. Is there anything else I can help with?

8:13 PM

Yes, I have a different question

8:13 PM

Messaging Assistant | Customer Service

So, what can I help you with?

8:13 PM

Managing my payment, Prime, or account

8:13 PM

Messaging Assistant | Customer Service

Sure, let me know which of these things you need help with.

8:13 PM

Other account related issue

8:13 PM

Messaging Assistant | Customer Service

Sure, I can take you to account related help pages. Let me know which of these I can help you with.

8:13 PM

Need a Customer Service Associate

8:14 PM

Messaging Assistant | Customer Service

Ok, you can chat with an associate now or request a call back.

You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?

8:14 PM

Chat with an associate now

8:14 PM

Messaging Assistant | Customer Service

If you have details you think would help the associate, type them here.

An associate will join the chat.

8:14 PM

P

Poorani has joined & will be ready to chat in just a minute.

I'm so upset this package was supposed to be delivered today for a reason because they were going to decorate with my dying mom you guys have ruined that and now all I get is a customer service automated robot

You guys ruined my children's Christmas with their Grandma for the very last time cuz she's dying

8:14 PM

Poorani | Customer Service

Hello, I'm Poorani. I'll be happy to help you today.

I'm sorry to hear that you haven't received your order yet.

​​No worries, I'll help you with​ this.

Please allow me a moment. Let me check that for you.

P8:15 PM

I just want to know where the package is if it's been delivered stating at 116 this afternoon over 9 hours ago

This is so absurd and uncalled for unnecessary and it's wasting time

8:15 PM

Poorani | Customer Service

Thanks for waiting.

P8:16 PM

P for the record there's no mail room so your Amazon employee delivery person is a liar and should be reprimanded for buying

Lying

How long are you going to take to figure out what's going on cuz I don't have time

8:18 PM

Poorani | Customer Service

I'm sorry for the inconvenience you've experienced in this case.

We certainly did not expect this to happen.

Please do not worry.

P8:18 PM

Where's the package

8:18 PM

Poorani | Customer Service

In this case you will receive the item Delivered on: Wednesday, November 23, 2022

Please do not worry.

P8:19 PM

I have not received the package and it is already November 23rd 2022

I have not received the package and it is already November 23rd 2022

8:19 PM

Poorani | Customer Service

You will receive the item by the day ends.

P8:20 PM

I'd appreciate you if you stop saying please don't worry because it's time to worry

8:20 PM

Poorani | Customer Service

I understand your concern.

P8:20 PM

The day is ended where is I mean what time is the day end for you

What's the driver's information so someone can give him a call or a text saying where is my package

8:20 PM

Poorani | Customer Service

Please do not worry.

P8:20 PM

Jesus Christ you people have ruined my mother's LAST THANKSGIVING AND CHRISTMAS

8:21 PM

Poorani | Customer Service

In this case I can help you with carrier contact.

Would that be fine?

So that you can contact the carrier.

P8:21 PM

No it's no FREAKING FINE

Why HAVEN'T YOU CONTACTED THE CARRIER RATHER THAN TYPE NONSENSE TO ME

THIS IS THE WORST CUSTOMER SERVICE SUPPORT I'VE EVER HAD TO DEAL WITH AND THE COMPANY IS NOT WHAT IT SAYS AND LIES TO CUSTOMERS WITH NO CARE JUST TO GET THEM OFF THE LINE

RUINED MY DYING MOM'S LAST WISH

8:24 PM

Poorani | Customer Service

We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers. I'll be sure to pass your message on to the appropriate people in our company..

Please allow me a moment. Let me check that for you.

P8:25 PM

Sure like I am really going to believe any of that horse crap

Where's my package

8:25 PM

Poorani | Customer Service

Thanks for waiting.

I'm sorry you didn't receive your package, even though tracking says it's been delivered. A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day.

Packages are occasionally left with neighbors, a building manager, or your mailroom and receiving department if shipped to a business. Make sure to check areas such as a porch, garage, or even behind bushes. Please check the surrounding area, as well as with anyone who may have received the package on your behalf unless you have health or safety concerns about doing so. If you do not receive the package by Thursday, November 24, 2022 , please contact us using our chat platform. The bot will quickly fix the problem or connect you with someone who can.

Would that be okay?

P8:35 PM

No THE PACKAGE WASN'T LEFT EITH ANYONE OR ME I AM THE MANAGER AT THIS PROPERTY

What lame excuse do you have now

9:25 PM

D

Dharun has joined & will be ready to chat in just a minute.

No neighbor around

No mailroom

9:25 PM

Dharun | Customer Service

Hello, my name is Dharun.

Please give me a moment to review the previous correspondence.

D9:26 PM

What's your answer to where my package is

9:26 PM

Dharun | Customer Service

Thank you for waiting.

I'm sorry to hear that you haven't received the package.

No need to worry.

I'll help you with this.

I can help you with a replacement or a refund. Which one do you prefer?​

D9:28 PM

Where's the my package that said it was delivered at 116pm today

9:30 PM

Dharun | Customer Service

Sometimes the carrier scanned the package as delivered and the items get delivered later.

D9:30 PM

I want my package to celebrate Thanksgiving and Christmas with my dying mom for the last time before they remove her life support

9:30 PM

Dharun | Customer Service

Sometimes the carrier may accidentally scan the parcel as delivered while the item is still in transit.

I am sorry to here that.

D9:31 PM

It's been in transit for over 9 hours

9:31 PM

Dharun | Customer Service

In these cases we expect the item to get delivered to you within the next 24 hours.

D9:31 PM

Is coming from Africa on a boat

Should I tell the doctor that excuse

9:32 PM

Dharun | Customer Service

If you prefer I can help you with the replacement.

Will that work for you?

Shall I process the replacement?

D9:37 PM

Where's the carrier and the package that multiple Amazon employees promised would be delivered by 10pm it's now 502 and zero carrier and package

5:02 AM

A

Aldrin has joined & will be ready to chat in just a minute.

Aldrin | Customer Service

Hello, my name is Aldrin and I am happy to assist you today.

Hope you are doing well. May I know your concern please?

A5:03 AM

PROMISED TO HAVE WITHOUT A SHADOW OF A DOUBT I WAS GUARANTEED MY PACKAGE BY 10PM WEDNESDAY NOVEMBER 23, 2022

Go back and read your coworkers lies

5:04 AM

Aldrin | Customer Service

Please give me a minute to go through the previous correspondence.

A5:04 AM

Amazon ruined my dying mother's last wish and never got to decorate her tree

5:04 AM

Aldrin | Customer Service

I'm really sorry for this Romero.

My deepest condolences to your family.

We certainly did not expect this to happen.

Just to confirm you did not receive your item(s)? Right?

Can you please tell me the name of the item that you did not receive/

A5:06 AM

I'm still waiting for answers and contact info for carrier driver but zero info or calls from Amazon as promised

All three and charged 3 times for one order

5:07 AM

Aldrin | Customer Service

Thank you for the information.

Please allow me a moment to check this for you.

A5:07 AM

The wreath is yet to be shipped when it was delivery of all 3 together for Wednesday morning

One charge for $53 and change 2 charges for $37 and change

5:09 AM

Aldrin | Customer Service

Upon checking here your order can be still delivered by Thursday, November 24, 2022 at 6:00:00 PM

Would you mind waiting until then?

A5:09 AM

I paid for the day I wanted it for not when a amazon carrier driver decided to do his job

5:10 AM

Aldrin | Customer Service

The amount that has been charged to you is just an authorization charged. No worries you will be refunded with that.

A5:10 AM

With what? I want proof it's refunded

5:11 AM

Aldrin | Customer Service

When you place an order, we contact your Bank for a purchase authorization to verify your card but don't actually charge you until the order ships.

Some banks may hold funds in your account for these authorizations even if the order is canceled.

A5:11 AM

It's 3 amounts out of my account

5:11 AM

Aldrin | Customer Service

You'll need to contact your Bank for assistance.

They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for Online orders.

A5:11 AM

No holds on the bank checked

Spoke to a human being too not a bot

5:12 AM

Aldrin | Customer Service

I'm a human.

I'm sorry for the confusion.

You can contact your Bank for assistance.

A5:13 AM

I have been confused about why no one got Amazon has yet to contact the driver WHO LIED AND SAID IT WAS DELIVERED JUST TO GET OFF AND HOME

I've contacted the bank 5 different times up until 730pm Wednesday November 23rd 2022

You took almost $150 dollars from me and I get ABSOLUTELY NOTHING BUT WAIT LONGER AND LONGER

5:15 AM

Aldrin | Customer Service

Upon checking here, I do have the option to process a refund or replacement. Which one do you prefer?

A5:16 AM

So why say delivery time if it's when driver decides to eork

What is the total for the 3 charges completed and settled taken by Amazon

5:17 AM

Aldrin | Customer Service

It was just an authorization charge.

A5:17 AM

53 times 1 charge

37 times 2 charges

Settled and removed out of my account

Not being held by my bank account company

5:18 AM

Aldrin | Customer Service

Please do not worry it will be credited back to your account.

A5:18 AM

SHOW ME PROOF

Crazy HOW YOU ARE MILLIONTH EMPLOYEE FOR AMAZON THAT HAS NOT CONTACTED THE CARRIER DRIVER

5:20 AM

Aldrin | Customer Service

You can contact your bank for further assistance with the authorization charge.

They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for Online orders.

A5:20 AM

WOW! I'M IN DISGUST OF THE DISREGARD OF WHAT WAS TAKEN FROM MY MOM, CHILDREN AND ME FOREVER

I HAVE ALREADY TALKED TO A HUMAN BEING IN PERSON AND PHONE VIDEO

No holds or unavailable anything AMAZON TOOK MY MONEY

ARE YOU READING ANYTHING I MESSAGE

BECAUSE YOU KEEP ASKING ME TO CONTACT MY BANK AND I HAVE SAID IT 4 DIFFERENT TIMES I HAVE

I HAVE CONTACTED THE BANK IN PERSON AND PHONE VIDEO CALL

Did you bother to make contact with the driver in the time we've been chatting

5:24 AM

Aldrin | Customer Service

The amount that has been charged to you it will credited back to your account within 3-5 business days.

As much as I love to contactr

We don't have an option to contact the driver.

I hope you understand my limitations.

A5:24 AM

Unacceptable and uncalled for I won't take that you people ruined a memory and made several lasting bad memory

5:25 AM

Aldrin | Customer Service

I'm sorry for the inconvenience you've experienced in this case.

A5:25 AM

Oh really YPU OBVIOUSLY DIDN'T READ ALL YOUR COWORKERS LIED THEN

5:25 AM

Aldrin | Customer Service

I do have the option to process a refund or replacement. Which one do you prefer?

A5:25 AM

You all have done a half of a job but got paid 100%

I prefer answers from you of all the lies from every "SO CALLED HUMAN BEING" INCLUDING YOU

They said wait until 10pm was giving me driver information and other crap that has been screenshot for corporate and news blogs of the tragedy you people causedAldrin | Customer Service

I'm sorry for the inconvenience you've experienced in this case I do really love to help you but I do not have an option to contact the carrier.

Hello,

In April 2022, I was given a 630 $ CAD gift card as a parting gift from my colleagues. I applied it to my account, and for some reason they put my account on hold and we were unable to access it. Once we called, they said they would send us a check for 630$ in a month. A month later the check never came. We called back and same story, we created a ticket, please allow 4 weeks for the check to come. Every single month, we called, and got the same story and no check. Finally in the fall 2022, I was told, maam we dont send checks, we are not sure why the agents said that, they just copied the previous notes and didnt follow protocol. My ticket was escalated to the gift card department and they said they would reach out 24-48 hours later. No one reached out. I called again, got a different supervisor, they copied my ticket and put it in AGAIN. Still nothing. It has been 8 months of calling, and no one is resolving my issue. Amazon has stolen 630$ from me. You can clearly see that they took it off my account as a "cash out" which we never got and they dont do anyway.

I returned two items from the same order they both did not function properly. I returned them to Amazon lockers two months later there is no refund, Amazon are now telling me to contact the carrier (which was them) the items were picked up but after I complained about not receiving my refund the tracking info was removed, I did talk to someone who said that they confirm it was picked up and I have those emails. It's been over 60 days since items were returned and they are offering no solution and are telling me they can't offer any more info and to contact carrier. I keep telling them Amazon was the carrier but don't seem to be getting anywhere

From time to time I purchase Amazon Cards for friends, over time I have

had at least 4 cards that were stated as used already. Yesterday I lost $ 150.00

today I bought 2 cards a 100 and a 200 card. The 100.00 cards was good

and the 200 card was rejected as used prior. In every case the cards were not

out of my sight and I was alone. is there anything that can be done. I bought

the $ 200.00 card and the $ 100.00 cards at Lowes. Is there anything that I can

do. The rejected Card was AQZZ533LML-MUPAm, I have the other good card

but since it was good I am not sending it

1st. Contact Amazon @+I(858)~842 ~ 9959 Free Help desk ,For Customer Relation team, Which is to help the users for querry related to account and purchase updates within Amazon for shopping tips.

2nd. Verify your account to get Support and Inform them you need help / guidance on purchase And "You Also Need Help On Additions Issue Related to Your Amazon Account".

This is the best way to get in touch with their Customer service team. And I am using this trick for a while now if i face any problem with My Account, orders and other Technical help i need.

This @Amazon support +I(858)~842 ~ 9959 Free Help desk. is for USA only

Hope this might help you All.

This product return on 12th nov delivery boy pick but my refund money not retrun 10 days are complete please fast my return money 10 days are complete i am comfortable this service please solve my complaint and my money return

On October 25 th I cancelled a order for dog steps for $37.33. On the same day I re-ordered different steps for $31.98. The funds for both items was taken out of my account. I have requested twice already for the amount of $37.33 to be returned in my account, as this was the amount of the cancelled order. I did receive the steps in the amount of $31.98. The funds still have not been returned to me. In May I had the same issue, a cancelled item, a call on complaint, I never got the money returned to me. I cancelled a portable air conditioner item number [protected], charging me, $33.07. At that time I also did receive this item, and did return it for a full refund, which I did receive but never got my refund for the cancelled air conditioner. I was so frustrated I did just gave up on getting my money back. I refuse to do this a second time. Why do you always charge for a cancelled order? Especially when it hasn't even been sent?

Frustrated customer

Peggy Armand

In October 2022, I returned a pair of curtains on order number: [protected]. I received the receipt from UPS for the returned curtains as well as Amazon reiterating they received the curtains and they would refund me the $19.29 via a Amazon Gift Card.

Amazon said this credit of $19.29 would be used on my next order which is order number: [protected]. However, the credit for my refund was not deducted from my new order.

After many hours of calls and chats with Amazon attempting to explain their error, on Nov. 15th, they me through a Gift Card of $19.29. On Nov 17th, they fraudulently took $25.00 out of my Amazon credit card, again!

Please see attached documentation. Since my e-mail to Mr. Duong on Oct 19, I have followed up with another e-mail but have not received a reply to either of them. Could you please review and get back to me? I first contacted you on August 26.

I recently ran into financial hardships and called about any hardships programs available for me. They said nothing could be done. So I finally deciede to canel my account and have a relative help me with the balance. They again charged with the interest owed again for next month. I am so upset and have been working with other creditors who gladly helped me. I really am so dissapointed with this company. I referred all my friends and family not to deal with them ever!

I ordered a bracelet through Amazon.com. The order was processed and shipped out late. The order was shipped via UPS and was supposed to be delivered on November 9.

I never received the order, and UPS mistakenly delivered it someplace else. UPS now has a fraudulent signature on file for this delivery. I provided my legal proof of signature to both the seller and Amazon. I filed an A-Z guarantee claim, and now Amazon is not honoring this. I took out a loan to pay for this bracelet, and now I am liable to pay back this loan on an item I never received. I am asking that Amazon and/or the seller refund me for the full amount of this order.

Driver is delivering packages to mailroom that I cannot access because I’m handicapped and can’t get there. All my packages state, “DO NO DELIVER TO MAILROOM”. My account states that packages should be delivered to the door. Yet, over a year I’ve been fighting this issue. I have called Amazon but problem is never resolved.

Reference order # [protected] for date of 11/16/22.

On October 27th, 2021 I purchased a Dell computer from Amazon: Dell Inspiron 5410 Laptop. (See AmInvoice#1)

It showed It was the Newest 2021 Dell Laptop. As I discovered when I received it, It has been register in March of that year. After days of emails and phone calls, I finally got Dell to move the unit to my name.

In July, 2022, the computer started to reboot on it’s own. I was getting messages that the power supply was not sufficient for the computer. I ordered 3 different units from Amazon. None resolved the problem. On October 24th, 2022 the computer stopped rebooting. First with a message the computer ran into a problem (Figure #3). Then when I ran diagnostic, is indicated memory issues (Snap # 1 and 2)

I went onto the Amazon site and looked up the order. It referred me to the Dell Repair number (Figure #4). I was informed by Dell that it was a warranty issue and they sent me a box to send it to them. I received an email a couple of days later stating it was outside of warranty and said I would have to pay $204.63. When I called, Dell said the issue was a bad SSD drive – not memory. The 2 TB drive was not a Dell part, and I would have to pay to have it replaced. Additionally, they would not return the defective drive and replaced it with a 1 TB SSD drive. After a long argument I agreed and paid the bill.

I then tried calling Amazon and got the Philippines. My experience with that is they have a script and it more frustrating then not to explain the problem and get resolution. I asked to be transfer to North American support. They refused. In the 4½ hours I spoke to Ali, Mitu, Disebo, Jenavie, CJ, Marie, Brian, Alex, Pablo, Michael, Tenee and Poravce. All refused to transfer me to the US supervisor and only offered the option to “Send an email to the buyer.” I have gone though this with the buyer before. Amazon’s take on this – you didn’t buy from use you bought from one of our dealers!

My girlfriend purchased a TV from Best Buy and after 4 months the controller stopped working. I have purchased 2 separate controllers to try and get it to sync to my TV and nothing will work. Our TV is only 4 months old. Best Buy and the manufacturer will do nothing to resolve this matter and either fix the TV/remote pairing issue. Now the TV does not work at all. We have tried our best to work with these companies and they will to nothing to right their product defect.

My name is Greg Mayle and my account was under the email [protected]@yahoo.com. I purchased a Fire 7 Kids Tablet on 10/23/22. My order #[protected] and the total with a coupon I used was $95.39. It arrived on 10/26/22 defective. It would not hold a charge so I requested a return the same day. I choose the option to have it refunded to my amazon account as a gift card as soon as the item was received. I had full intentions of ordering another tablet. I was only offered the option for UPS to pick up the item. Day 1, 2 or 3 of waiting and no UPS ever arrived to get the package. After an intense phone conversation I was finally sent a return label several days later. I dropped the package off at UPS and received a tracking number (#1Z602V199090308295) on 10/31/22. The item was delivered back to Amazon on 11/2/22. I have made numerous calls to Amazon regarding this matter with no resolution. I was told they never received the package. I requested my account be deleted because I am beyond fed up with this situation. I was informed the return could still be processed back to my payment method even though I closed my amazon account. Now the Amazon customer service has quit helping me at all. They informed me that I needed to refuse payment at the bank. After speaking to the bank, I legally cannot do that since I did receive the item and have subsequently returned it. I am requesting a refund of $95.39. My acceptance email for the return said I would get a refund in 7 days. It's been more then 7 days and I never received my refund. I have attached the return acceptance email stating the return was approved and that I would get a refund along with the tracking receipt that proves Amazon received my return. Amazon customer service has quit helping me so I now have to seek help elsewhere. Could you please review this situation and help me? Thank you

1st. Contact Amazon .[protected]@+I(858)~842 ~ 9959 Free Help desk ,For Customer Relation team, Which is to help the users for querry related to account and purchase updates within Amazon for shopping tips.

2nd. Verify your account to get Support and Inform them you need help / guidance on purchase And "You Also Need Help On Additions Issue Related to Your Amazon Account".

This is the best way to get in touch with their Customer service team. And I am using this trick for a while now if i face any problem with My Account, orders and other Technical help i need.

This [protected]@Amazon support +I(858)~842 ~ 9959 Free Help desk. is for USA only

Hope this might help you All.

I live on a private rd firelane 6 Jordan ny . At apron 445pm a driver which refused to give his name was doing well over our 10 mph speed limit when confronted the Asian man refused to give his name his license plate number was 3304mb almost hit us walking he told us if we don’t like it maybe we schlock’s not order from Amazon anymore .I have spent thousands I have been on hold 20 min waiting for some one ..to speak with .

Good Morning,

I hope this email finds you well.

We recently had an incident at our property where an Amazon driver hit our brick wall when they came to make deliveries. I have attached a copy of the truck and the license plate.

This happened on 9/20/22. I am late at getting this information to you because the person that took the pictures was on vacation.

We already had the wall repaired but are looking to be compensated for this repair. We are a Non Profit agency that provides housing for low income elderly individuals.

Please let me know who I should contact and how you are able to help me with this situation.

Your assistance if greatly appreciated!

Sincerely,

Sandy Saenz

Property Manager

Allentown B’nai B’rith Housing Corporation

1616 W. Liberty St.

Allentown, PA 18102

[protected]

[protected] (fax)

A small package was delivered perfectly to my front door on Nov 2, 2022, 1:40 PM - I received an email while I was at work (see below) but the driver's truck destroyed a stone wall at the edge of my driveway. I have neighbors who noticed the damage that afternoon & reported it to me. My car was the only other vehicle to come & go the entire day - no one else came onto the property. Looking at the photos I submitted the tire tracks are obvious, & my dog in 2 of the photos gives good scale reference to the size & weight of those stones. Inspection of the vehicle used delivering to my home that day would clearly show damage & verify my claim.

Hi J.,

Your package has been delivered!

How was your delivery?

It was great

Not so great

A photo of your delivery location

Track your package

Order info

1 item

Order #[protected]

Return or replace items in Your Orders.

This issue involves an order placed in August 2022. The item styrofoam bowls). The order has never come to me, I've spent a lot of time dealing with Amazon. I was told to dispose of the items if I received them. They have never been delivered to my address.

This situation was resolved weeks ago. I have NEVER received the item. I was told to dispose of the item if I ever received it. I NEVER RECEIVED IT. Today, an unauthorized charge of $10.00 was applied to my bank account (8713). You do not have the authority to mess with this account.

I have the flu and need to be in bed, rather than stressing out having to deal with incompetent AMAZON employees. A lot of competent applicants want jobs. Why hire the incompetent? I've already given a lot of my Christmas purchases to your competitors, and I anticipate that you'll be losing even more of my business soon.

Where is my email message telling me that my bank card has been refunded?