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Amazon Complaints Page 26 of 104

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1:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Account specialist

I open my account last October 2021 after that I started having major problems with them closing and accusing me of violation/misuse of company policy I had ordered some stuff and got it in with full payment after that they send me an email

As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Orders on Amazon.com.

Account Specialist

Amazon.com

www.amazon.com

I emailed them over 1000 with the same information with proof of my account and payments but I get this message but on May 30,2022 they reinstted my account.

As we informed you earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.

Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the menu Your Orders on Amazon.com.

Account Specialist

Amazon.com

www.amazon.com

when I placed my first order after I paid for it and got it in I went to order something else they closed it again, I keep emailing them with the same information but they don't read the emails I get a email with a violtion/misuse of company policy but they will not work with me or help me figure out what is going on.

Desired outcome: reinstate my account

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Update by jamedio3
Jun 04, 2022 1:38 am EDT

-----Original Message-----

From: no-reply@amazon.com

Sent: Monday, May 30, 2022 8:12 PM

To: nosaintsfan992@spectrum.net

Subject: Your Amazon.com account has been reinstated

Hello,

We have restored your access to this account. You can now sign in and place orders.

Thank you for your patience.

If you want to continue using Prime benefits, please re-subscribe.

Sincerely,

Account Specialist

Amazon.com

https://www.amazon.com

================

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4:13 pm EDT

Amazon Delivery

I have an issue with Amazon delivery. I had a small delivery today June 3rd 2022. The delivery was a shirt which could have fit in the mail box but for some reason the driver thought it was a good idea to throw it over the fence. This is not the first time Amazon does this. No other delivery companies throw things over the fence. The picture Amazon took as proof of delivery is one of my dog with the package. My dog could have seen it as a toy and destroyed it. I no longer plan on ordering from Amazon. You just lost a loyal customer.

Desired outcome: Better delivery service

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5:12 pm EDT
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Amazon Fraud with credit card from hacked amazon account

Today I found out that my credit card is being used from the US. It seems like someone logged in, put in the 2 step verification to another phone number, and then bought stuff: 8 times and added up I'm speaking about almost 550 euros! In just three days. I wanted to contact Amazon but obviously I can not get access to my account. I made a new one with a new e-mailadres, and now I hope they can cancel the made delivery's and assure that I can have my money back the moment I have a new credit card. How is it possible for someone to get acces to my amazon account and turn on 2 step verification without me being noticed at my email of bij my phone number?

Desired outcome: I would like amazon to cancel the made delivery's by the fraud, to assure my I can have my money back the moment I have a new creditcard.

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3:56 pm EDT
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Amazon Delivery

Amazon delivery drivers have to be the worst. FedEx and Wal-Mart do a better job when it comes to following simple delivery instructions. When you call and complain to customer service they are dismissive, which is not good customer service at all. Tried of having to constantly having to call and complain because they can not put the items were I specifically told them to in my delivery notes.

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12:49 am EDT

Amazon Gift card fraud

On 05/20/2022, a $50 Amazon gift card was purchased. When I was in the process of trying to redeem the card, I pulled the sticker off the back of the card to reveal the claim code. But the sticker pulled the printed claim code off of the card, so it left the claim code unreadable.

On 05/22/2022, I contacted Amazon customer service and after explaining the situation, the customer service rep told me that $50 would be added to my Amazon account, but that it would take a few days, so I should just be patient for a few days.

On 05/29/2022, after waiting a week, I logged into my Amazon account, expecting to see the addition of $50, but it wasn't there. Again, I contacted Amazon customer service. The customer service rep told me that when he tried to add the $50 from the Amazon card to my account, he was unable to do so because that particular card had already been claimed by somebody else. Nobody else has had possession of the card (except me) and I have actual proof (a receipt and the physical card) that the money for the card belongs to me. So I have no idea how somebody else could have claimed the card. I asked to escalate the issue and the customer service rep told me he was going to connect me with someone from their Leadership Team. After waiting a few minutes to talk to somebody from the Leadership team, I was disconnected. This left me wondering if Amazon is simply refusing to deal with this issue.

The money from the card does not belong in somebody else's Amazon account — it belongs in my account since I have proof that the card belongs to me.

The serial number for the card is [protected].

Desired outcome: Put $50 into my Amazon account.

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KGD88
Gibsonburg, US
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Aug 18, 2022 9:22 pm EDT

Same issue here. Amazon said to contact the person who bought ir and have them return to the store. Very unhelpful

K
K
KGD88
Gibsonburg, US
Send a message
Aug 18, 2022 9:20 pm EDT

Same issue here. Curious if others have experienced the same issue. Amazon said to contact the person who bought the card. Surprising my very unhelpful.

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R
5:54 pm EDT
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Amazon Amazon Commercial

Amazon has a commercial currently airing with the mythological creature named Medusa. In this commercial, she takes an initial victim, steals her phone, and orders sunglasses from her victims account. Then on a night out to the club (where people show interest in one another and maybe looking for a hook up), the bartender gives Medusa and her friends a look that shows interest in the girls. One of the girls gives a subtle flip of the bird and then Medusa makes the choice to lower her sunglasses and murder the man just for looking at them (at a club where people show interest in one another and maybe looking for a hook up). Then, the female narrator of the commercial says, "Well, he did have it coming." Amazon is advocating for assault and murder. No wonder men avoid women at the workplace. Simple cause and effect of the #metoo nonsense.

Desired outcome: Quit airing that commercial and quit advocating for theft, assault, and murder. Quit using the Marxist book for your marketing.

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10:35 pm EDT

Amazon Amazon refusing to cancel my account

I submitted an account cancellation request several days ago and have not received any confirmation. My account was compromised three times in the last 60 days. I have experienced no identidy theft issues of any kind with any other vendor, just Amazon. I want to avoid filing the two lawsuits I am preparing and will be filing them in K--g County while I am there next week . I have been trying to escalate for the past two days and all I get are the typical scripted responses from both humans and bots. Is there a forum member than can help me get the cancellation done? Please.

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3:30 pm EDT
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Amazon Unauthorized charge to my debit card ending in 0319

There was a charge of $61.49 to my debit card on 5/26/22 at 11:38pm. It stated on my transactions that is was for:

Amazon Prime *J67 Fs4 Yw3 Amzn.com/Bill Waus

I did not authorize this and I did not make this purchase.

Desired outcome: I would like the money refunded back into my account please.

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10:36 pm EDT

Amazon Time to Leave Amazon Prime Membership Behind

I'm just here to say that it's time for everyone to drop the Amazon Prime membership. More and more it is proving that the service is worthless.

If we as members have to experience the same service as non-members, what are we paying for?

I ordered a package for rush shipment that was supposed to be delivered by 10pm EST. Guess what? You're lazy driver decided not to deliver it after being six stops away from home!

And then you call and have to deal with people who aren't even in America repeatedly telling you "I apologize". No! Apologies aren't enough anymore, Bezo, and all of you other big wigs over this company.

You wouldn't have your wealth if it weren't for "us", so its time for "us" tos start being compensated with "something" when we're inconvenienced. We Prime customers don't get a credit on our accounts or "anything' when your company doesn't fulfill its service, yet you actually have the nerve to go up on the price of the monthly membership? Its utter "bull" and I'm sick of it!

You all do nothing about your lazy drivers for not doing their jobs.

Just know that I will be cancelling my membership and I'm going to see what your competitor, Walmart has to offer, I'm sick of your Amazon.

Desired outcome: The desired outcome is to be offered something more than just a "I apologize" even if its just $5 or $10 towards our next order.My package wasn't delayed because of the company, my package was delayed because of one of your lazy drivers!

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1:14 am EDT

Amazon Property Damage by Driver

Amazon driver decided to take a short cut through my yard and destroyed my lawn as well as the cement planter that they drove over and got stuck underneath their right side front tire. The cement planter had a flagged reflector in it so they have no excuse of not seeing it. My property is not a short cut for them to pass through. It is an insult for them to think it's okay to leave someones property like this. You can clearly see in the photo the driver has my cement planter wedged under their right side front tire. When approaching them, they both got into the van as fast as they could and hauled it out of my yard while ripping up my yard in the process.

Desired outcome: Property Damage reimbursement.

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6:30 pm EDT

Amazon Speeding driver

May 23rd at 1330 a Hispanic driver in large white van sped excessively through a school district located at Starlight and Malta streets in Beaumont California. Several people yelled at the driver to slow down. He came back through the area and stopped by one vehicle and yelled F... You and your kid. He then sped off as people approached.

Late twenties, moustache and small gotee.

White sprinter van. Unable to get plates

Desired outcome: Fire the POS!

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5:12 pm EDT
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Amazon Received used air conditioner

[protected]

I purchased a LG A/C 12-5-21 which was to be used for my summer camp. I did not install the A/C until May,2022. When I opened the A/C and installed it I noticed several scratches on it especially underneath where it appeared to have been installed with an underneath mount. When I turned on the A/C it smelled musty and would only blow warm air. After 2 minutes of operating it would blow the breaker. I tried other circuits but it did the same thing.

I tried to contact Daily Savings Store to resolve the issue but I kept getting routed to Amazon customer service. I got " More then 30 days old" for an answer from everyone.

Another answer I got was that it was unreturnable because it was used and that would be unsafe for hygiene reasons... Yet, it was fine for me to get a used unit and heep using it!

No resolution has been attained

Desired outcome: I would like Daily Savings store/Amazon to replace this A/C with a new one as I was promised.

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1:16 pm EDT

Amazon Never received - post it notes and batteries - that amazon said was delivered

I never received these items but amazon says they were delivered but they were not. I cannot return an item I do not have? Amazon is famous for ignoring you or you cannot even contact a person to trouble shoot your order its bs and I will limit the stuff I purchase under my business account. Amazon is horrible and provides zero customer service. The items should delivered with some folders only the folders arrived and the post it and batteries never were delivered. I am very frustrated by this. Someone stole my items maybe the driver? I am not sure but the itemss are for a non profit that serves immigrants and refugees so having someone steal from us is not okay!

Desired outcome: Get refunded for products I did not receive Or get my product to me that I already paid for asap!

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9:53 pm EDT

Amazon Charged for items amazon kept

I purchased this steering stabilizer as a gift. However it ended up being that the 1992 Jeep Wrangler YJ has a custom front end and the product did not fit. I returned it to Amazon from a Kohl's location. Was contacted later by Amazon saying they received a different item than what they sent us and recharged us. The item that was returned was the item that came in the Box. I'm an honest person and because the company has dishonest people I get stolen from. We went through their appeal process and all they kept saying the whole time was returned the item. We told them multiple times that we have returned the item they sent us and they still continue to say return the correct item. We've asked for the item to be returned and they said they threw it away. I would recommend finding another company to do business with.

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4:32 pm EDT
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Amazon Customer reviews & feedback

Amazon does not allow ANY negative reviews anymore! I received my package via UPS 2 days ago and the box looked like somebody stomped the life out of it! The inner items were all smashed and the packing box appeared to be slit open along nearly the entire length of packing tape on both top & bottom of the box. Then today I received an email from Amazon saying they could not post my review with pictures because it belonged in the Feedback section and not the Product section. Well, we all know the only way to post it in a spot where customers will actually SEE IT is if we post it into the Product Reviews section! Nobody can even post negative feedback in the actual Feedback section either! I'm closing my Amazon account for the 2nd & FINAL time today!

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9:55 am EDT

Amazon My card was over charged

When I looked at my bank statement I saw a $20.00 charge from Amazon with this address attached. PAMZN.com/biwaus. I have no idea what this is for and it was charged on May 10th 2022. Anything I have ordered has been delivered so I don't know what this is for. I would appreciate any help or information you could give me regarding this over charge. Thank you

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10:23 am EDT
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Amazon usa amazon

I was in usa for Christmas and the new year 2022 and got Covid

When I cam back to The UK I discovered Amazon had signed me up for Amazon prime, as I was not going to be in the usa for any lenght of time

i refused to believe that I signed up to Prime membership

I phone Amazon USA and was told I was being charged international rates for the call . I then tried your email chat and was told I would be refund but that has not happened. I was really upset as you took money from my UK bank account

despite the fact I dd not give you permission, as I had paid by a prepaid credit card. Can you please respond to me asap

Desired outcome: repaid all my money which is 4 month Amazom prime and advice how you got the details of my personal account, I am happy to sue you or Revolute the prepaid credit card

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1:39 pm EDT
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Amazon Refund

Good afternoon

I am overly frustrated that his matter has not been fully resolved after 5 to 6months. I was advised by an amazon supervisor name Gary out of W VIRGINIA, THIS WAS THE PROCESS TO ESCALATE. Amazon has refunded all except 400.00 back to my card ending in 5165. I have been very patient up to this point. Again, my card was used without my authorization or knowledge for over 1800 in merchandise and I am waiting for the balance of this refund. I need resolution today...

The email address under my amazon account is [protected]@gmail.com. The purchases made off of my debit card was ordered from an unknown account. The phone number connected to my acct is [protected] the last 4 digits of the card used was 5165. I have attached my card statement showing deposits that amazon did credit back and some of the purchases made just to provide you additional info. I no longer use my [protected]@gmail email and have been using my school email for now. This delayed matter has caused emotional, mental and physical stress I am a disabled elderly person and I cannot believe I am still trying to resolve this matter. All I can do is keep fighting.

Please feel free to contact me at [protected] which is the phone number attached to my amazon account. I am EXHAUSTED.

Desired outcome: THE REMAINDER OF MY REFUND

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11:22 am EDT

Amazon Run amazon is scamming you and working with scammers like sparkle wax

Amazon is scum they took down all 3 feedback I gave on SparkleWAC so thank god for this site. This is happening more on amazon and now we know why. SparkleWAC is a scammer and amazon is with him not you. I had 3 orders and got none and to sum it up I called amazon I was shocked to find they will do nothing doesn't matter if the feedback reviews show his scammer ways. Hell they didn't do nothing they took down my feedback and I learned they need his permission to refund doesn't matter if it shows delivered to wrong state. I was talking to amazon on the phone because I had done all I could I got Sorry, this order is not eligible for a refund under the A-to-z Guarantee. Amazon likes to change the price in cart or right away if you go to buy right away and 14.99 cookies go to 44.99 but just in your cart for you to pay but not on the webpage itself. Go see for yourself the Grandma's Cookies Variety Mix - 36 / Box dose this a lot .I remember the first time I ran into a scammer on amazon it was over 6 years ago and he was up for over a year even through I phoned amazon and did all I could and so did many other according to the feedbacks. So this is going on and now it's worse but what do you expect amazon is with them. Amazon like to put a line over the bad feed back saying amazon takes responsibility but just removing my feedback is what they did for I had 3 feedbacks on SparkleWAC from china and I can't even find one of my feedbacks. At this point I feel like amazon is unsafe and it's only gone a get worse. I say go to ebay or the stores like home depo for bug pest control it is cheaper then amazon. I go to stores much more now but PLEASE WATCH OUT read all feedbacks all the way through on amazon like even now my feedbacks may be gone but there's many others on SparkleWAC to be seen. At this point to me supporting amazon is supporting crime and that's no good.

Desired outcome: HOPLESS amazon is scum and a place for scammers but I want amazon to stop working with scammers and be a safe place to shop.

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Update by ebay bad
May 23, 2022 8:40 am EDT

hi just wanted to show the latest feedbacks on SparkleWAC

1 out of 5 stars

Never received and not able to contact them. I received a message saying “they left their store”. So no refund either.

By Pamila on May 23, 2022.

1 out of 5 stars

Didn’t receive this

By Amazon Customer on May 23, 2022.

1 out of 5 stars

Never received order

By Jon on May 23, 2022.

1 out of 5 stars

Fraudulent seller account. Does not provide proper tracking information. Does not ship the products purchased. Communicates with a begging letter to keep the funds rather than requesting a refund as his small business can't take the loss. CAVEAT EMPTOR!

By D. Williams on May 23, 2022.

So please read the feedbacks and CAVEAT EMPTOR means "Let the buyer beware".

Update by ebay bad
Apr 30, 2022 3:11 pm EDT

Hi here is the newest one on feedback from SparkleWAC. (You said you were refunding money (after falsely saying pakg missing) but instead going back to saying deliver by April 27. It is April 30th 2 DAYS AFTER this delivery date! I am reporting you. By angel on April 30, 2022.) I wish it would do any good! Well I had two that said delivered to my house and 1 in Texas. It said delivered Tuesday on one but on that day it then went back 5 days and said delivered. All I know for sure is SparkleWAC is a scammer. By the way I live in a house with cameras everywhere so I could prove it never came but it didn't come to that because I got my money back for those two first knowing I could likely win the dispute on the Texas one. (which is the story above). This kind of stuff has been going on for 6 years at least that I know of and the part that hurts the most is when you realize your goodwill is being abused and I would say we all lose in that scenario if you think about it. Please don't shop when your in a hurry kind of like me with hopeless misspelled above. Good luck everyone

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D'mp
Amsterdam, US
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May 18, 2022 7:58 pm EDT

How Amazon scams you. Anyone, (even minors) can open an Amazon account, (without verification) linked to yours,(bank account included) with simply an email address. All they have to know is that you have an account. They are now linked to your account, with no authorization by you required, yet what they purchase will not show up in your Amazon transactions. Their membership fees as well as their purchases will be deducted from your bank account. Through customer service, there is no way to know who is using your account unless you know the email address they used. And, if you don't know the transaction number of the purchases or the membership fee, (for them),(which you won't because it does not show up in your transactions)you have no way to dispute their membership linked to you account. Also, Amazon claims they can not cancel the account linked to yours, (bank account included) without the authorization of the person that illegally linked to your account. MIND BLOWING! This deserves an hour on 60 Minutes for Amazon to explain there pizz poor business practices.

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Author of the review
E
ebay bad
Belton, US
Send a message
May 19, 2022 10:41 am EDT
Replying to comment of D'mp

WOW I knew it was bad but just wow. Thanks for letting us know this is critical the first step is understanding what's going on and that was super helpful.

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Tonya Lateka
Houston, US
Send a message
May 16, 2022 9:42 pm EDT

SPARKLE WAC IS most definitely a scammer, if you get anything that says their name RUN because you will never get your order, my friends and family ordered gain washing liquid and never got it! Never Order from this person again!

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S
Sheri Idaboh
Houston, US
Send a message
May 17, 2022 6:47 pm EDT
Replying to comment of Tonya Lateka

I ordered the gain on April 29th.. said arrival date is May 2nd - May 5th. Today is May 17th, still haven't received it. Just went to see what's going on and it says my package is lost but still may arrive... WTF.. only got me for 20 bucks but still.. ughhh

E
Author of the review
E
ebay bad
Belton, US
Send a message
May 19, 2022 12:40 am EDT
Replying to comment of Sheri Idaboh

I had to call twice to get my money back for that last one so I would call them at [protected] and always check the feedbacks. Amazon has been doing this for years and watch amazon take away your neg. feedback as it disappears on many that I've seen with SparkleWAC because amazon takes it down but you can catch the new ones so check the feedback before you buy as amazon is with the scammers not you. You will find they need SparkleWAC permission before they can refund(even for when it shows delivered to wrong state). SparkleWAC is one of many over the years I have found and it's only growing. I waited to do this review until I was certain and even went to physics so I am certain amazon is turning more into a scam site. Just love how the prices change in my cart from 12.00 cookies to 44.00 or right away if I go strait to checkout. Please do everything you can to get your money back it's not just the right thing to do but also standing up to the criminality that amazon has become.

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2:18 pm EDT

Amazon Property Damage from Amazon driver of Prime Delivery Van

On Friday April 22, one week ago at approximately 4:30, a Prime Amazon Van was delivering at 1449 Delk Road, Longwood Fl. This property was going through remodeling which included a new circular 12,000 square foot driveway. The new driveway had been poured but was still receiving treatment and was not finished. As a result we had cones and saw horses in front of the entry way with a clear sign that read :Please No Trucks on Driveway. Well the Driver ignored all of this and drove to the front door and left the [ckage. He then proceeded to attempt to exit on the other side of the driveway. When seeing it was closed he attempted to turn around by driving on my yard. The truck got stuck and and Bobcat that was working on the neighbors house was needed to pull him out.Property Damage Occurred. Deep trench from the tire tracks and exit. A large chip out of the side of my fresh poured driveway. Muddy tire tracks back 3/4 of the driveway to the entrance. I would estimate, fill dirt, leveling, sod,

fix the chip?, pressure wash the tire tracks. A reasonable price without considering other things such as my time and efforts would be $2,000. P{lease inform me if Amazon is cooperative with this. Otherwise I just hired a construction attorney who is helping with a bad contractor and I will turn it over to him, with of course higher costs.

Desired outcome: Amazon settles without legal efforts for $2,000.

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