Amazon

I have been a long time Amazon Prime member. I moved into an apartment building this summer. I am repeatedly having orders late because the Amazon delivery drivers will not read and use the delivery instructions. If the front office is closed, many of the drivers don't attempt to make the delivery (a few are diligent and deliver to my unit.) The delivery instructions attached to my account clearly state to use the call box and provides the code to use.

I have ordered several things specifically choosing products with guaranteed same day delivery because I need the item as soon as possible. Several of those items have been days late because repeated attempts are after hours or on weekends and the drivers won't use the call box. A few times a repeated attempt has reported that they can't find the address. GPS picks up the address very easily. It isn't a difficult apartment to find.

This time I ordered a food dehydrator (order #[protected]) on Friday, October 11. There were failed attempts Friday night and twice on Saturday. I was at home all three times and could have opened the gate if the call box had been used. Tonight, I received a text stating:

"Hi, my name is William. Sorry but I can't find your place. Can you help me with any tips or specific directions?

Within seconds, before I could respond, I received another text:

"Unfortunately, your order couldn't be delivered."

Prime shipping is the only feature of Amazon Prime I use on a regular basis. I love shopping with Amazon because I can order just about anything I need at any time; however, if the service continues as it has this summer, I will not be renewing my subscription.

Called in to Amazon as I unkownly bought a stolden echo dot on line from a third party. I figured I would rather give it back to the right full owner then back to the thief selling stolen goods. Amazon would not help me, told me to take it back to the thief and get my money back. I told them that if i did that: that would be contributing to the theft. Amazon contributes to the theft as they would not contact the owner ( I gave them the device number). So it could be return. I guess Jeff Bezos figures he'll get more sales this way.

I am writing to complain about my Order# [protected] which was expected to be delivered on 23 September 2019.

I called the help number 1 -206-922-0880 and was infomred it will arrived on 5th October 2019 but still nothing has arrived

I tried to use the chat online but not available

VERY UNHAPPY CUSTOMER

Russell BABASANTA
[protected]@yahoo.com
+ [protected]

I placed an order for Mylar bags and 1, 000 oxygen absorbers. The product arrives with fraudulently labeled absorbents. They say they are 1, 000, but they are really 100 cc'c.

I let DC Trade know and they sent out the same 100 cc absorbents. I have waited a month and a half now and the situation has not been fixed. The product is useless to me without the 1, 000 cc oxygen absorbents and other people will be getting ripped off and may not even know what 1, 000 cc should look like, thus, they will ruin the food they store.

The company is not fixing the situation and wants me to take a 10% loss on the refund and a loss for the $29.00 shipping fee I paid for. This is unacceptable and even amazon is not ding anything to fix things.

On August 20th our company credit card was charged 127.63 for Amazon Prime AMZN.com/ bill WA

We do not have a prime account for our company. this was not authorized and we want a refund on our card.

[protected]

We are the front unit of 8 units in Jamaica Plain, Ma. Recently, one of your contractors, Sheffield Express, has been defying the very well marked sign with instructions as to where deliveries are to go. FedEx, USPS, UPS all abide by it, but Sheffield routinely does not because the driver is under such pressure. We ask that packages not be left on the front porch because they are likely to be stolen. Today, I was watching the driver deliver and drop two very light packages that she could easily have delivered to our mailroom 25 feet away. If I hadn't been home, they would have sat there for anyone to steal. BUT MY REAL CONCERN was that she was clearly under some serious pressure and I felt bad asking her to do it right. I'm sure this is not an isolated incident. While I understand you're competing with other companies for prompt delivery, I would hope that you are considerate with your employees and check on their welfare regularly.

I purchased a $50.00 giftcard from Amazon only because their ad offered a $15.00 credit if you bought the giftcard. I had almost forgotten about it but 2 weeks latIer i called and said i dont see the credit applied to my account anywhere.and the guy says no it wont show in your account it just appears at checkout. It never did. I never received the $15.00 credit. They LIED.

Amazon Logistics gives lousy service. I live in a building with 108 apartments. There is no package room, and no secure area for packages. There are USPS mailboxes on both sides of the building. Instead of delivering to the apt. doors, the Logistics drivers leave the packages near the mailboxes or in the Lobby. They do not bother to look at which side of the building the packages go to, so I have had to hunt all over for mine. I regularly see packages piled up near the mail boxes. In fact I have seen several where the driver had to walk past the apt. to leave the package elsewhere. We have had problems with packages disappearing. Amazon packages may not be always be big, but they can be expensive.
I have made several complaints and been assured that the packages will be delivered to the door. To no avail. They continue to be left where ever. Makes me reluctant to order from Amazon. I pay for Prime. I expect that my packages will be at my door, not somewhere else in the building where I have to go hunting.
This really needs to be addressed.

I ordered from another account Vivo u10 mobile from Amazon on 29 September, it was to be delivered yesterday but did not deliver and the application showed that the delivery has been done. Then I called customer care in the evening and also said that Today the deliever will be done .tell me how long I will be wait for delivery .. Please I want today's mobile as soon as possible .

This product was shown giving us the indication that it was a new C.D.
When we received it, we noted that the C.D. case was sealed. We broke the seal and loaded the program. The first screen we got was that the database numbers had been exceeded, thereby indicating that this was a used C.D.
Either send us a BRAND NEW C.D. or refund us our money. We can not use this C.D. and therefore we have wasted our money.
I believe the advertising of the product borders on fraudulent advertising. I hope not.
Leigh Spicer
[protected]

On September 20th 2019 I was charged $12.99 on my Mastercard for a monthly renewal of Amazon Prime in the US. This is the first time this has happened. Why has it started now? The payment was described as from:
Amzn.com/bill WA

I am already a Prime member of Amazon.co.uk in the UK, and pay an annual fee in May. I see no need to pay for Prime in the US.
Please refund the amount.

Peter

Amazon prime took 13.09 out of my debit card. I don't have much money and i for sure dont have enough for amazon to be taking money off my card for no reason at all and i would appreciate it if they would return the money back to my card ASAP there was something i needed to order that was important and that i needed and now i am un able to do so so please return the money i feel like was stolen. This is y i deal with ebay n ebay only thanks

order number #[protected]

order placed sept 15th 2019

when I track order I'm told there was a shipping problem and the product (a book called Open Borders Inc by M. Malkin) has been returned to Amazon. But no-one mentions anything about my payment. When and how do i get this payment back?
I have never had this problem with Amazon before. Very surprised that i have had no further communication.

I am losing a lot of time and patience with the frequent remark "This item does not ship to Puerto Rico. Please check other sellers who may ship internationally." I could understand this issue for heavy items transported by trucks, but not for items as small as a 4"X4" chainmail scrubber. You may refer to community.ebay.com "Puerto Rico is not an international sale" or better yet, the US Postal Service. You better pay attention to this issue. This seems discriminatory and may have repercussions. For beginners, I will cancel my prime membership. Everybody in PR should.

Your company should use the U.S. mail, Fedex or U.P.S. ! my packages have been delivered to other people and other people have received my packages .Some packages that were delivered to us had other's addresses on them and they did not remotely look like our address ! Who is running your delivery service?A complete idiot must be in charge ! You are wasting money using your own service, since for every screw up .it costs you double since you have to replace the item that was delivered to the wrong address!And someone received a FREE item ! MY suggestion will probably fall on deaf ears but at least I tried ! george mitchell Atlanta, Ga.

I ordered mylar bags with 1, 000 cc absorbents. The product arrived quickly but only had 100 cc absorbents that were fraudulently marked as 1, 000. I let them know and they took days to respond by saying they send out the proper product on Sept 3. I have been waiting. I just found out that they lied and sent out the product on sept 9th. There is a lack of concern by DC trade and I still do not have what I ordered and paid for over a MONTH ago.
I have been lied to and had fraud committed against me. Had I not known what 1, 000 CC looked like I would have ruined my food storage.
The fact I was told my order was on its way on Sept 3rd and it didnt get sent till Sept 9th is even more fraud.

I Need This Order. I paid for it and needed it 3 weeks ago. Where is it? Why was it not sent out on Sept 3rd like I was told. I have been waiting and I was lied to.

There is an extreme lack of concern by DC trade. My order should have been here over a week ago if they had handled the issue ASAP. They waited days to even respond.
Order ID: [protected]

I just wanted Amazon head office to know what issues I've been experiencing specially since I've ordered 52 items, have is still missing and who knows where they are and now requesting for refunds as the orders where placed on the 30th Aug and I gave instructions for the items to be delivered on the 6th Sep. But delivery companies didn't listen. Been running around from collection points to collect what can collect. One item got lost so waiting for the next delivery. Then I even went out of my way to inform everyone that I would be home on the 20th Sep to received the main orders that were missing - well most of those main orders still do not arrive. I've bought these items with my South Africa card and one can only image the exchange rate I pay plus some of these items are very very expensive. So Amazon, I'm done chasing and emailing and calling. I've sent my last email a few minutes ago. I've cancelled my prime subscription its so clear his will not work for me and await your urgent feedback. I'm at the point of just cancelling the balance of whats ordered, getting my money based on the exchange rate it was bought at, as I can no longer go on like this! There is a rug 180 euros that I'm waiting for. they came but failed to ring my apartment unit number to come down but other delivery companies have just come to my door and rang the other bell so what happens from here Amazon?

Lannie Arrington
10:59 AM (12 minutes ago)
to amazon-delivery+A2SDOH8PILFGUE

As I stated in my complaints, Logistics provided 2 different answer to why the item dates continued to change. You have damaged a relationship with Amazon with unnecessary lies that could have remedied by just telling the customer the truth. Therefore, I am closing my Amazon Store Card and once the Prime Membership come up for renewal will no longer use Amazon for anything. Your customer service is a NIGHTMARE..I DREAD TALKING TO ANY CUSTOMER SERVICE REPRESENTATIVE WHETHER IN CUSTOMER SERVICE OR LOGISTICS! There are quite a few qualified people Amazon could hire those position!

1. Due to the flooding in my area, they were not able to deliver my item on 09/16/19 and 09/20/19. That is ridiculous because it wasn't flooded in my area on 09/16/19...Lie...The delivery for 09/20 19, I was told the facility building collapsed...utter nonsense!

September 19, 2019

Amazon and synchrony bank;
To whom it concerns,

My husband and I For about a month now I have been in contact with Amazon and Synchrony bank trying to work with you to get a delinquent mark off my credit report which I feel should not have gone that far. I. Enrolled in amazon prime and with it came three months free HBO. When I I didn't realize the HBO would continue. In the process of trying dispute this I got late charges on my account and it ruined my credit score.
I have not been able to resolve this completely because I have Amazon people helping me and others telling me they can't make those decision and should not have sent me the email, or another person telling me it's not Amazon it's the bank. The bank who I contacted said it's Amazon and wrote a letter in our be half. This is all time consuming and frustrating.
I am trying to refinance my home and in order for me to this I need an email from someone in USA that has authority to write the email and request it to be removed from my credit. The difference for me with this mark off my report is $0 closing costs instead of 9, 000 and I need this ASAP since it's already been a month of pushing harder to get this done. It has been much longer since the initial call to get it removed.
I talked to Nicole and Cheton who did an email for me. If I need anything else to let them know. Today I was told I should have never got that email..?
I need immediate help with this so my husband I can move forward with the refinance.
The account is [protected]
2398 tullymore dr
Landis NC 28088
I need immediate help with this matter
Sincerely yours,
Tracy mello Craven and Richard Craven / my email [protected]@mail.com which you will see most of the correspondence with.
You should be able to look back and see all the chat messages and the emails