Amazon

Amazon order # [protected] 25/05/2020

Delivery driver would not leave age restricted delivery (alcohol) with my wife even though she is clearly over 21 years old (she is 66).
Refused to accept a Concessionary Bus Pass as proof of ID and Age even though it is clearly listed by Amazon as valid ID!
Now Amazon Are giving no date for redelivery and I suspect are being deliberately awkward because I complained about their driver's attitude.
I have paid £40.99 for a next day delivery which is being deliberately withheld.

I placed two orders, order number [protected] placed on April 3 in the amount of $149.90 for children's face masks, and order number [protected] placed on April 4 in the amount of $14.27 for adult face masks. Neither order ever arrived.

For the first case, I reached out to the seller multiple times and have been told to continue to wait. I filed an A-Z refund claim on May 18 with Amazon and I was told via email (and via chat) and online that it would take up to a week. A week went by and was then told it would take another week. I cannot seem to get a refund. The customer service chat person (because you can't speak to anyone on the phone right now) said and I quote, "if we refund you, you would be stealing from the seller". How could I be stealing when you took $150 of my money and did not deliver the product? I just want a refund. Amazon's policy for an A-Z refund says it may take up to a week. It's been over a week and nothing has happened. There has been no communication from Amazon.

For the second case, I also reached out to the seller multiple times and was told to continue to wait. Also filed an A-z Refund claim on May 26 with Amazon which, like the first order continues to be "investigated". I am sure this one will not be resolved either.

Amazon's customer service has gone downhill terribly. You can no longer speak to anyone. You can only communicate via chat. Chat customer service people are terrible and rude and not helpful. Amazon seems overwhelmed and unable or unwilling to resolve any issues with shipments anymore.

I have two orders for which I never received the shipments and I have followed all of Amazon's rules including waiting for almost 2 months and my issues have not been resolved. At this point, I just want my money back.

I have been paying for Amazon Prime for years although I never asked for it. So I tried to cancel it but I find Amazon does not give one that option. Believe it or not there are books written on how to cancel Prime and guess who sells them - Amazon of course!

So I am getting some friends together to make sure people know about what would appear to be a scam

In October 2019, I bought a computer from Amazon international. Amazon shipped me a computer with the wrong component. I sent it back to them but they refuse to refund me because they say I sent it back with the wrong component! I've been fighting their horrible customer service since October to get a refund and they keep telling me they start "investigations".

I did not open Amazon Prime account. On May 1, 2020, Amazon Charged me $64.16 on my credit card. What reason?
Order number DO1-4252126-5209822? What did I ordered? Please let me know?

There is a $14.28 charge to my credit card that I didn't authorize. It says Amazon Prime IN3384ZE3.

Thank You
James R. Franklin

Amazon user pay monthly receive prime video free as paid customer
Contacted amazon prime it had set up some free movies and special movies.
Needed to pay

All movies needed to pay I called customer service with help if I wanted a answer needed to pay $5.00 on 05/06/2020 and wasn't interested buying into program! Customer service agent assured pay only $5 would be returned charge on 05/14/2020 $46 phone listed [protected]
Explain paid $5 trial I was told no refund after I explained

I was charged $12.99 on may 8th that I have no idea why. I have not ordered anything for this amount. My charge for amazon prime has already come thru. So I dont know why there would be another charge for my membership if that is why I got charged this please let me know what this charge is for or remove it. Thank you in advanced for taking care of this

Since Jan 3rd, our charge card has been charged $13.93 per month for Amazon Prime. We did NOT give permission for this!

Once last fall I was told it had something to do with when we order books on our Kindle. NO way! We have checked repeatedly for a hidden agreement.

You do NOT have permission to charge that each month! What is extra irritating is that you do not give a phone number to call!

I have had to have our credit company get involved. they have reversed ONE month of charges.

I ordered 3 books from Amazon back in November 2019. Every time I went to their site to check on the orders their message said my orders were on the way but running late. Then when the Covid thing started happening their site says shipments may be delayed because of that too. The track my package option was grayed out so I couldn't track my packages either. When I finally go tired of waiting I went to their customer "chat" and "chatted" with Leon who said there was nothing I could do at this point because they only give you one month to sort this stuff out after you have placed an order. Why the heck then did they keep saying my orders were on the way but running late? I know $67 and some change doesn't seem like much to a company like Amazon but to me it shows they lack integrity. They could have at least offered store credit or something to make up for THEIR mistake.

I reviewed my credit card charges and discovered that amazon has been charging through my credit card $13.93 every month sense Dec..16th 2019. charged Dec 16th $13.93, Jan 16th $13.93, Feb16th $13.93, Mar16 $13.93, Apr16th
$13.93. Total Charge $69.65 please stop charges and refund my money!

I can"t believe amazon is so hard to get in touch with!

Ron Kilcrease
[protected]@juno.com
credit card ending in 2341

I have paid for a 9"dubble din car stereos back in feburary and still have not seen it yet! Not even a response from these people! I want my money back now or a new upgrade 9" dubble din stereo for all the time I have had to wait! Please let me know how you are going to solve this problem! My email is [protected]@gmail.com
Phone number [protected]

My latest VISA statement shows a $53.33 charge to Amazon Mkplace uk on 4/11/20 and a $9.98 charge to Amazon Prime uk also on 4/11/20. There is also a $20.21 credit from Amazon Mkplace uk on 4/15/20 and a foreign transaction fee of 29 cents on 4/12/20. These are not mine - I am not a member of Amazon Prime, particularly not in the UK. I do buy things occasionally from Amazon, but have not bought anything this year. (In fact, my computer was not functioning from 3/18/20 to mid-April due to internet problems caused by a move.)
I called Amazon customer service but got a recorded message that the call center was shut down due to COVID-19.

I ordered this product recently about three days ago but it failed to work. I sought to bring this to Amazon's attention only to be informed online that such products were non-refundable. No exception is made for it not working. I also tried to post a review about the poor service and Amazon refused to publish it. As a result I am out of pocket by $34.99 and no redress it seems can be sought. This approach to make it near impossible to lodge a complaint about digital software that does not work has violated my rights as a consumer. Moreover, I do not even know how to notify Norton that I wish to have a refund and to stop any renewal fee which is done automatically.

Anthony Gafoor
Prime Member

Ordered a kindle ipad on april 19th-was told it would arrive on may 5th-understand the high demand may delay items. What I do not understand is why the ups tracking number reflected the "item was on the truck and would be delivered by 20:00 on may 5th". Well the item never arrived-and as of 20:00 on may 5th-all tracking of the package has been deleted. Now when I attempt to access "tracking" it tells me if the item doesn't arrive by may 13th I can return or cancel the order. The ups number amazon provided is invalid-so I cannot "track" at all. All this leads me to believe amazon never sent the item to begin with-and their "robo" generated email after an order is placed is inaccurate-or dare I say a "lie". Don't be so damn greedy amazon-if someone needs something by a determined date don't lie to the customer and tell them it will be there. Let the consumer go elsewhere and purchase the item.

Ben Stadleman 1680 s.w. 331st avenue Hillsboro Oregon 97123
has recently bought a truckload of grocery items from a local store and resold them at an inflated price on your website.
He has said that he made $7000 net profit in 2 weeks.
He emptied the shelves of a local WINCO store and forced other shoppers to do without.

Does your company condone such business practices?

purchased 10 diamond art kit from company should have recieved 7 to 25 days been 30 days still not recieved/heard anything.
transaction ID [protected]
purchased 4-3-2020
chinatera limited paid to ([protected]@craftsaving.com)
invoice c13041842389006.1
merchant id 19F44713VP399194C
charged to visa #6014
listed paypal*chinatera on credit card
charged $40.
refund or the items

To Jeff Bezo,

I, Myrna E Villanueva would like to hinder that there is some kind of scam going on in your company. You have people embezzling in your company. I believe there are people in your billing departments or whoever is behind the scene taking orders and credit card info in cahoots with people in different banks that is stealing customers money. When I place my orders I saw right away on my online banking that amazon had taken the money that same day. Yet four weeks into the order I no longer see the money out of my account on that same day but instead it has been moved up to recent date on my statement as of last week. I was not only charged for some products out of my account those charges are no longer visible in my account and naturally those products will never be delivered to a friend. On top of this none of your customer representative can find any of my orders yet a few has already been delivered. I've experienced this scamming acts last January when I ordered something on line that was on special/sale price but in my bank statement I was charged the regular price. I believe there's a syndicated organization operating between your company and ALL other banks, robbers. There is some kind of system where this people alter things that is immediately noticeable to people like me. I am a small person in comparison to big people like millionaires where a few dollars doesn't matter. Maybe this is why I noticed something fishy going on because every Penney counts in my book specially now. Call me paranoid but I think it's worth looking into for the sake of your company.

Sincerely,
Myrna

There are two charges to my account from US*QY8W7DAMZN.COM/BILL WA. One is for $134.58 and another is for $86.32. These charges where not authorized by me and I would like to know where they are from? I am going to dispute this on my credit card statement, but as I notice this seems to happening a lot from reading all the complaints on this site. Can you please look into this matter. This would be greatly apricated.

My complaint is with my deliveries lately and with your customer service representative. Amazon is a multi billion dollar company and in my view should have top talent within the organization that can resolve problems and not have customer service reps that harass customers. The bottom line for me is a multi billon dollar company should not be making excuses for why they can't keep up with demand, frankly it's not my problem. If you can't make delivers as stated when ordered, than say so at check out. Not after the order is placed. If Amazon makes false commitments via delivery to Prime members, then Amazon should offer credit by way of free Prime membership until Amazon can get it's act together.

My Amazon customer service chat below:

Messaging Assistant | Customer Service
Hi, it's Amazon's messaging assistant. If you're checking on an order, please keep in mind that we're temporarily prioritizing the delivery of household staples, medical supplies, and other high priority products to serve our customers in need while also helping ensure the safety of our associates. This has led to some delivery times being longer than usual, so we ask that you wait 3 days after your estimated delivery date before seeking help from an associate. Fortunately, I can help you with many things.

PERLESMITH TV Wall Mount Bracket Full Motion Dual Articulating Arm for Most 37-70 Inch LED, LCD, OLED, Flat Screen, Plasma TVs up to 132lbs VESA 600400 with Tilt, Swivel and Rotation - PSLFK1
+ 2 more items
Is this what you need help with?
‎5‎:‎05‎ ‎PM
Yes, that's it
‎5‎:‎05‎ ‎PM
Messaging Assistant | Customer Service
Your package with this item has shipped and it'll arrive by Tue, May 05.
And, you can always track your package for the latest status. Any questions about this?
‎5‎:‎06‎ ‎PM
I need more help
‎5‎:‎06‎ ‎PM
Messaging Assistant | Customer Service
Can you tell me a little more about what you need help with?
‎5‎:‎06‎ ‎PM
I am sensitive to all that's going on but, I was originally notified this Order # [protected] would be delivered 4/30/2020 and now it's delayed 5 more days. With that said I have 2 issues. 1-When I look at a product there is usually a date for when it will be delivered and most of the time I order items based on the delivery specified on the product page and in my shopping cart. If it's doesn't work for me I won't order it. So my point is Amazon should have a realistic date for delivery of the product. This to me is very miss leading.
‎5‎:‎15‎ ‎PM
Messaging Assistant | Customer Service
Thanks.
OK, I'll get someone to help you here through chat.
‎5‎:‎15‎ ‎PM
OK, get help through chat
‎5‎:‎15‎ ‎PM
B
BHARGAV HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Bhargav | Customer Service
Hello Vjdelia, Bhargav here. How may I help you today?
B
‎5‎:‎16‎ ‎PM
I am sensitive to all that's going on but, I was originally notified this Order # [protected] would be delivered 4/30/2020 and now it's delayed 5 more days. With that said I have 2 issues. 1-When I look at a product there is usually a date for when it will be delivered and most of the time I order items based on the delivery specified on the product page and in my shopping cart. If it's doesn't work for me I won't order it. So my point is Amazon should have a realistic date for delivery of the product. This to me is very miss leading.
‎5‎:‎16‎ ‎PM
Bhargav | Customer Service
I'm sorry for the inconvenience you've experienced in this case.
Let me check the best option available here for you.
B
‎5‎:‎16‎ ‎PM
2- If Amazon can not meet the delivery as promised with Prime membership, I would expect a refund/credit for the cost of the membership over the last 3 months. Is that happening?
‎5‎:‎18‎ ‎PM
Bhargav | Customer Service
I understand your concern.
Not to worry, I am in talks with the internal team for providing best resolution for you. Please allow me a minute or two while I do this for you.
B
‎5‎:‎23‎ ‎PM
Sure and Thanks!
‎5‎:‎23‎ ‎PM
Bhargav | Customer Service
Thank you for waiting.
B
‎5‎:‎28‎ ‎PM
sure
‎5‎:‎28‎ ‎PM
Bhargav | Customer Service
I really appreciate your patience.
I am extremely sorry for the delay. There seems to be that the items from the seller have been having issues in delivering the items. As there is ongoing pandemic situation in and around and due to the speculated Government orders carrier team have been affected.
Not to worry, I have escalated the issue to the carrier team right away to deliver the items to you as soon as possible.
Not to worry, I am confident that they will make sure to deliver the items as soon as possible to you.
As it is delayed from our end. I would like to issue a $10 promo that can be used on the items that are sold and shipped by Amazon as a token of apology.
I hope you will accept my apology.
B
‎5‎:‎39‎ ‎PM
I don't believe that's the case about the seller. The items were in stock and still are and that's really not my problem.
you don't need to apologize.
‎5‎:‎40‎ ‎PM
Bhargav | Customer Service
Yes, they are in stock while you placed the order due to the pandemic situation we have closed our warehouses at certain locations, so we are trying to get the items from different locations.
That is the reason why we meant that the items are not in stock with the nearest possible warehouse at your location.
B
‎5‎:‎42‎ ‎PM
I don't think $10 will do it. All the things I have ordered from Amazon over the past 3 months have been late so I would expect a refund to my Amazon Prime account because why pay for Prime if I can't get on time delivery. $40
‎5‎:‎43‎ ‎PM
Bhargav | Customer Service
Yes, that is the exception credit from my end. I hope you accept it.
B
‎5‎:‎44‎ ‎PM
what is?
‎5‎:‎44‎ ‎PM
Bhargav | Customer Service
Not to worry, I am sure that you will receive the items for sure within 1-2 business days,
B
‎5‎:‎44‎ ‎PM
I'm not worried. I just want a credit for the last 3 months of prime or 3 addition months of prime for free.
I don't think that's unreasonable.
Are you there?
‎5‎:‎47‎ ‎PM
Bhargav | Customer Service
I wish, I could help you with that, Would you like to cancel the Prime and have refund for all the last three months>?
B
‎5‎:‎51‎ ‎PM
That's not what I'm asking for but, if that what it comes down to. I'm asking if I can get the next 3 months of Prime for free?
‎5‎:‎54‎ ‎PM
D
DEEPANSHU HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
DEEPANSHU | Customer Service
Hello, Deepanshu here, I will be taking up the chat from here. Please allow me a moment to read the previous conversation to assist you better.
D
‎5‎:‎55‎ ‎PM
Ok. Are you a manager?
‎5‎:‎55‎ ‎PM
DEEPANSHU | Customer Service
Even if I transfer the chat to my Supervisor, they'd be having the same resolution as we all share the same resources
D
‎5‎:‎57‎ ‎PM
what's your resolution?
‎5‎:‎58‎ ‎PM
DEEPANSHU | Customer Service
As I check for your order of DataComm Electronics 50-3323-WH-KIT Flat Panel TV Cable Organizer Kit with Power Solution - White Flat HDMI Cable 15 feet - 2-Pack - High Speed HDMI Cord - Supports, 4K Video at 60 Hz, 3D, 2160p - HDMI Latest Standard - CL3 Rated - 15 Feet PERLESMITH TV Wall Mount Bracket Full Motion Dual Articulating Arm for Most 37-70 Inch LED, LCD, OLED, Flat Screen, Plasma TVs up to 132lbs VESA 600×
tracking shows on April 29, 2020 05:53:32 PM Wallingford CT US Package departed an Amazon facility
And it have Expected delivery: Tuesday, May 5, 2020
So, Please be assured you should receive this within a given time frame
D
‎6‎:‎00‎ ‎PM
I have an email saying I was suppose to get 1 item 4/30 and the other 5/1, then it was changed the next day to next week.
‎6‎:‎01‎ ‎PM
DEEPANSHU | Customer Service
As COVID-19 has spread, we've recently seen an increase in people shopping online which has had an impact on how we serve our customers. So in the short term, we made the decision to temporarily prioritize household staples, medical supplies and other high demand products coming into our fulfillment centers so we can more quickly receive, restock and ship these products to customers. As a result, your order may be delayed. We are working around the clock to bring on additional capacity to deliver customer orders.
D
‎6‎:‎02‎ ‎PM
I will say it again, why should I be charged for Amazon Prime when everything has been late, very late for the past 3 months?
‎6‎:‎04‎ ‎PM
DEEPANSHU | Customer Service
Could you help me with order numbers which are late from last 3 months so, I can check
?
D
‎6‎:‎05‎ ‎PM
Now your playing games. I know full well you can see my past orders.
Heres one Order # [protected]
‎6‎:‎07‎ ‎PM
DEEPANSHU | Customer Service
As I checked you have Total Orders : 96 So, Could you Please help me with order numbers which are late ?
D
‎6‎:‎08‎ ‎PM
Order # [protected]
Order # [protected]
Order # [protected]
Order # [protected]
Order # [protected]
Order # [protected]
Maybe I exaggerated a little, 2 months
How about all the time I'm spending on this chat, over an hour. My time is worth something to you know.
‎6‎:‎12‎ ‎PM
DEEPANSHU | Customer Service
The last order February 4, 2020 01:38:00 PM Hawthorne NJ US Delivered Order Placed: Saturday, February 1, 2020 4:37 PM (PST) shipped on Sunday, February 2, 2020 2 day shipping delivered not delay
2nd last order March 6, 2020 12:28:17 AM Saddle Brook NJ US Delivered shipped on Thursday, March 5, 2020 Order Placed: Thursday, March 5, 2020 2:27 AM (PST) one day shipping delivered not delayed
3rd last April 22, 2020 12:28:00 AM Hawthorne NJ US Delivered shipped on Sunday, April 19, 2020 Order Placed: Sunday, April 12, 2020 11:35 AM (PDT) that is a delay by one day due to covid 19
but delivered as on On Guaranteed Delivery Date
earlier that also delivered as on April 18, 2020 02:51:00 PM Hawthorne NJ US Delivered
Estimated Delivery Date: Friday, April 17, 2020 - Thursday, April 23, 2020
D
‎6‎:‎15‎ ‎PM
Those 1st 2 where not deleveried as you say
‎6‎:‎15‎ ‎PM
DEEPANSHU | Customer Service
Then how they was delivered
When did you receive ?
D
‎6‎:‎16‎ ‎PM
I never got anything in 1 day, ever
‎6‎:‎16‎ ‎PM
DEEPANSHU | Customer Service
1 day shipping
Let me explain you one day shipping means order will be delivered to you within a day after shipment
D
‎6‎:‎17‎ ‎PM
I'm not an idot
‎6‎:‎17‎ ‎PM
DEEPANSHU | Customer Service
And also Please allow me to explain everything for you. I understand that by selecting Two-Day shipping you expect the order to be delivered to you within two days of placing the order. I'd like you to please understand that two day shipping doesn't mean that the order will be delivered within two days from the date of placing the order. It means that the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.
Also, sometimes the items you've ordered may not be available in the nearest fulfillment center to your location, so to successfully fulfill your order we try to ship item from other fulfillment center where the item is readily available and due to which it takes additional time to ship your package. As you may know, we have several fulfillment centers across the U.S. and the items in your order may sometimes be in stock at different locations.
D
‎6‎:‎17‎ ‎PM
you don't need to explain
Then Amazon should fix there web-site. There is a disconnect between what's in stock and what the product page says.
‎6‎:‎19‎ ‎PM
DEEPANSHU | Customer Service
Let em explain you updating keep checking stock stock can't be done in every second
You said you didn't receive anything on time as I checked I provide you all details
D
‎6‎:‎20‎ ‎PM
It sure can. Now your talking
‎6‎:‎21‎ ‎PM
DEEPANSHU | Customer Service
And also as I checked earlier $55 promo total issued to you and you use all of them
D
‎6‎:‎21‎ ‎PM
out of line
yeah so. that's none of your concern
‎6‎:‎22‎ ‎PM
DEEPANSHU | Customer Service
I am not saying regarding that anything
I have explained you two day shipping
Which you receive
and didn't receive for this item
And As One of our aims at Amazon.com is to provide a convenient and efficient service in this case, we haven't met that standard. I'm truly sorry, Would you accept $5 promo as a token of apology for the inconvenience?
D
‎6‎:‎23‎ ‎PM
What's your employee number?
‎6‎:‎23‎ ‎PM
DEEPANSHU | Customer Service
Sorry, I can't share any personal detail due to some policy and security reasons '
D
‎6‎:‎24‎ ‎PM
first $10 and now$5
thats insulting
‎6‎:‎24‎ ‎PM
DEEPANSHU | Customer Service
Sorry, this is the best I can help hope you understand my limit
?
D
‎6‎:‎26‎ ‎PM
No I don't. Well if you cant give me your employee number I will make sure in this chat that I give you zero stars. Worst customer service experience I ever had with Amazon.
‎6‎:‎27‎ ‎PM
DEEPANSHU | Customer Service
You want refund of prime last three months which quite not possible
Sorry,
D
‎6‎:‎28‎ ‎PM
That's not exactly what I said. I said, if not refund then next 3 months for free because of the late deliveries, again, not unreasonable.
‎6‎:‎30‎ ‎PM
DEEPANSHU | Customer Service
That's not possible not in my hands
D
‎6‎:‎31‎ ‎PM
whom then?
‎6‎:‎31‎ ‎PM
DEEPANSHU | Customer Service
That's not possible
Then as I check for this order Ship Carrier: USPS Tracking Number: 9210890213423004294690 Delivery Carrier: USPS you can contact carrier and refuse the delivery and do let us know once they update tracking We will help you with full refund for this order Hope this helps ?
D
‎6‎:‎32‎ ‎PM