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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2045

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12:39 pm EST

Amazon This charge on my card

I am asking at this above date and time March 5 2021 that this charge on my card from Amazon.com/ bill was on March 5 in the amount of 14. 03 as my bill reflects. I never ordered or authorized for Amazon prime. I don't order from your company barely ever. Thank you

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9:45 am EST

Amazon *BR56A6FZ3 Amzn.com/bill wa order# 113-9763348-3101019

My credit card was charged by mistake. I have nothing to do with this false charge. I ordered nothing from Amazon! I did have a free trial on Amazon, but was ended long before the trial date was to end, therefore you have charged me for a function that was cancelled before I was to be charged

Desired outcome: total refund of $22.19 + damages

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9:02 pm EST
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Amazon Your Amazon Delivery Driver Problem !!!!

Your Amazon Delivery Driver del 2 cartons yesterday to the wrong address
TODAY the driver del 3 more cartons to the wrong address and left all 5 cartons in the street next curb and right next to my Right front tire in which if I had just jumped into my jeep and not checked for cartons next to my right front tire I would have crushed them !
All thanks to your Company... Plus the real Problem is my address is
88 NW Maywood Drive, Portland Or and all 5 cartons belong next door to
96 NW Maywood Drive, Portland Or. Both address's are listed out front !

Please Deliver to the correct address and not just into the Street for someone to FIND

Dennis Weis

Desired outcome: Please Train your drivers to read the address's !!!!

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11:31 am EST

Amazon order

[protected] placed an order that never revived a tracking number I contacted their outsourced customer service and they put in a request to release a stuck order and told me I would be contacted [n 24 hours. I waited and nothing so [protected] contacted them again and a different ascent told me a ticket was already generated and they couldn't help me and just wait another 48 to 72 hours. I asked for a contact that could help me and said there was no one that could help me. their customer service used to be good but now they put profits over customers by hiring people in a foreign country to us to wait.

Desired outcome: i want my stuff or a refund

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1:46 am EST

Amazon Amazon prime membership

You are nothing other than scammers! I have been charged on my credit card for a membership I never joined. I have seen many many people on-line who have been scammed similarly by you and I will be taking this further to a higher authority.
I will never be doing business with you again and I have recommended that to the others who have been scammed also.
I don't know how you can live with yourselves.

Desired outcome: stop scamming people

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Cherteapet
, US
Mar 04, 2021 8:03 pm EST

Thurs., March 04, 2021 I am 2 yrs patience at an end! Continual at check out being signed up for Prime we REPEATEDLY TOLD THEM NO! Do Not Want! Then, only way to get ahold of someone is via f KEYBOARD.. they say, ‘sorry ... here’s a link to help you’ & THE LINK OFFERS TO EXTEND PRIME BY 7 days! We have screen captures in case you don’t believe it! WHY DOESN’T some government agency do something!? Why is there no person to speak to, EVER anymore?! btw, we’ve had account since 1995 & I beta tested for & with Amazon in 1990s.

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4:59 am EDT
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Amazon Billing

I have been charged for two months of Amazon Prime and did not sign up for it. Please remove this for me. Thank for your time and attention regarding this matter.
Respectfully
Marty Parkins

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5:33 pm EST
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Amazon Damages to my building by an Amazon delivery truck

On Friday, 2/5/2021 on or about 4:13 pm an Amazon delivery vehicle damaged my building. Two of my employees both felt and heard the building being hit. They looked out the window and saw the Amazon driver backing up after hitting the building. One of my employees raced down to the parking lot area and took pictures of the Amazon vehicle and driver as he pulled away from the building. I was contacted Amazon and was provided a claim #AMZ202188598. I provided pictures of the Amazon truck, driver, the damages to my building and a repair estimate. A claims agent, Frank Evans, contacted me on Monday, 2/22/2021 and I provided him with the names and contact information for the two witnesses. My claim was denied because according to Amazon there was insufficient evidence or documentation to grant my claim. Specifically, no evidence, no damage to the vehicle associated with this claim. I provided everything as requested and no one from Amazon contacted the witnesses. How do I contact the legal department of Amazon with regard to this claim?
Thank you for your assistance. Roberta Marcus The Marcus Centre [protected] Ext. 4012

Desired outcome: Paid for the damages done by the Amazon vehicle and driver.

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3:39 pm EST

Amazon diamond art work

i ordered 4 things and have not seen it. it has been a month now siting forest park GA. Ordered from there list by 4 get one free. payed with pay pal account.
order no. NHYPISO3697.
TRACKING NO.420360549274890249340640273304
I just found out it is not in the mail system. it was never mailed out.
they made a tracking number up and sent me the number. before you order any thing from this person check the revews on them. or from china at all.

sincery kit kat

Desired outcome: would like my money back.

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2:54 pm EST
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Amazon Delivery of order from amazon

I have been watching the delivery status for my Amazon order. It stated that it would be delivered by UPS on a specific day before a certain time. I saw that the item was at the UPS location around 6 something in the morning of the date of the delivery. I only live about 20 miles away from that UPS location. It never arrived. So, I rechecked the status of the order and now it states that it will be perhaps three more days before it gets to us. Possibly three more days for an order to be delivered that is about 20 miles away? With service like this I should not have placed the order.

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11:00 pm EST
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Amazon Online customer service department

I received my order and it was missing the two sets of curtains I purchased! I reached out to Amazon right away and they told me they had to fo an investigation? They were very rude and almost didn't believe me! Horrible service. I just got the notice that they arent refunding or replacing them ffg or me. So now I'm out 50 something dollars without the product.

Desired outcome: REFUND

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5:41 pm EST

Amazon I’m writing to you about a driver and his reckless driving.

Saturday, February 27 around 4:10 PM a driver came speeding down our cul-de-sac and almost hit my child that was crossing the street. Illinois license plate 103 916c. I yell at him to stop. He told me he was going 20 mph which in a cul-de-sac in this state is 5 to 10 mph. He clearly was not keeping his eyes on the road or paying attention. My address is 2303 Covington Court Plainfield Illinois and it happened right in front of my house.

Matthew Druhn
[protected]@yahoo.com

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12:25 am EST

Amazon Account Blocked, Fraud Order plus No Reply from CS for 6 times

My account is blocked since January 2021. Before it was blocked, I ordered a drone but only a battery arrived. I tried to complain but since my account is blocked, nothing can be done unless it is unblocked. I explained why I cannot provide the relevant documents to unblock my account because the issuer of my debit card is different and they do not provide me with those documents. I tried to seek help on Amazon CS for support, and every time they asked for information and told me to wait for their email within 24-48 hours. I have waited but nothing came. I repeat complaining for the 1st time. I repeat complaining for the 2nd time. I repeat complaining for the 3rd time. I repeat complaining for the 4th time. I repeat complaining for the 5th time. I repeat complaining for the 6th time. I am disappointed and very angry with this horrible company that does not even reply me through email.

Desired outcome: I just want a refund of that drone. Then please delete my account and I am off from Amazon forever.

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4:50 pm EST

Amazon Amazon Delivery trucks parking in Bicycle Lane

Today one of your delivery trucks parked in a designated bicycle lane on state route 789 in Florida (Gulf of Mexico Dr, Longboat Key, FL 34228). It is against Florida law to park in a designated bicycle lane. Your driver told me he could park there because there wasn't a no parking sign. He broke the law and endangered bike riders lives by forcing them into the street and traffic.

Desired outcome: I believe you should send a memo to all your Florida delivery men that parking in the bicycle lane is breaking the law and forbidden.

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2:07 pm EST
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Amazon Blocking my account because my credit card declined a payment for $50 gift card scammed on my account.

I was notified by phone call and text that my Amazon account was scammed. so hoping that it was not true but wanting to talk to Amazon about it I used a phone number that I got off of the internet for Amazon customer service. Somehow the number was the scammer, but I thought I was being safe talking to Amazon and the SOB talked me into giving him $500 dollar Walmart gift card. I know that is gone but there was also over $300 dollars in gift cards that were scam charged to my Amazon account that I did not order or recieve. When I did get to the real Amazon customer service they stopped all but the one $50 one so I called my Credit Card company and they denied the charge. Now Amazon thinks I should reimberce them for the declined charge. I have cancelled all my Credit Cards and got new ones. This was all handled so cleaverly done could it be a Amazon employee or former employee. Can't figure how he got ahold of me when we looked up the Amazon customer Service number on the internet. A few days later my son got a phone text just like the one I discribed to him and he went ahead and pressed one answering "Amazon Fraud Department" and they hung up. Please help stop this scamming. My Daughter gave the New Mexico DA all the information we had and the $500 gift card was cashed in a walmart in Lake Charles Louisianna.

Desired outcome: I would like to be able to use Amazon and use it safely.

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10:59 am EST

Amazon Censorship of books

I was very disturbed by the dropping of Ryan T Anderson's book, "When Harry Became Sally." I see it as censorship of a conservative and Christian point of view. Given the market dominance of Amazon, I also see this as an abuse of power. We live in a country based on liberty and religious freedom. Censorship harms those ideals and it harms the right of citizens to have free access to information that allows them to make free choices.

I appreciate that Amazon has changed similar decisions in the past (e.g., the movie, "Who Killed Michael Brown.") That gives me hope that you listen to your audience.

Denise Hallfors
Prime Member

Desired outcome: Restore the book and stop maintaining a point of view that cancels others.

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Carol In NJ
Ringwood, New Jersey, US
Mar 16, 2021 8:15 pm EDT

Thanks to our government letting companies like Amazon, Google, Facebook and YouTube, etc. take over the market place and all of social media, we have no free choices. They will decide what you know and what you see, hear and read. Welcome to Venezulamerica.

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10:53 pm EST

Amazon Loberta store t - shirts

A size Large 'Squirrel Whisperer t-shirt was ordered from this company.
The shirt arrived and it was' at least' one size too small.
Upon contacting the company they said (1) They do not pay for returns and are not responsible for T-Shirts that the customer says are too small and(2) If I want to return the shirt for credit ''I would have to pay for the return freight cost and was given a return address in CHINA''. The total cost of the shirt was 424.95 with tax, shipping cost ad an additional charge. The charge was from Chase and they have refused to side with my regarding my refusal
to send the shirt back to this company in China at a ridiculous postal cost !.
Want you all to know--This is another cheating, crooked Chinese importer.
Strongly suggest no one do business with the company!

Desired outcome: notify all potential buyers of this companies products and or just stop allowing them to sell their products on Amazon!

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Update by lobsterlou@bellsouth.net
Feb 24, 2021 10:57 pm EST

Please note: The cost was $24.95 nOT 424.95. (correct email information follows)
''A size Large 'Squirrel Whisperer t-shirt was ordered from this company.
The shirt arrived and it was' at least' one size too small.
Upon contacting the company they said (1) They do not pay for returns and are not responsible for T-Shirts that the customer says are too small and(2) If I want to return the shirt for credit ''I would have to pay for the return freight cost and was given a return address in CHINA''. The total cost of the shirt was $24.95 with tax, shipping cost ad an additional charge. The charge was from Chase and they have refused to side with my regarding my refusal
to send the shirt back to this company in China at a ridiculous postal cost !.
Want you all to know--This is another cheating, crooked Chinese importer.''
Strongly suggest no one do business with the company!

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12:14 am EST

Amazon Could you track this order. Nhypis03697. Having trouble tracking it.

I receved the e-mail saying it was sent out. Tracking number 420360549274890249340640273304. Could you track it for me and let me know what is going on please. Chinatera limited.

[protected]@gmail.com

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3:32 pm EST
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Amazon Chinatera limited

Company ordered product from:
CHINATERA LIMITED
P.O. Box 6398
Rosemead, CA 91770

Product: 1 pc diamond painting glue point drill clay box

I ordered several items from Chinatera limited including a 1 pc diamond painting glue point drill clay box . The item comes in a round cylinder like bottle. Online the cylinder looks to be full of the glue clay. I paid $3.99 for each and I ordered two. When I received the product I was and still am beyond upset. It is a cylinder with as much glue clay as you would receive in one square that comes with original drill sets. This is beyond a rip off and I assure I will NEVER order from this place/person again. Besides the glue, the product took forever.
As shown below, the square piece in picture one is the normal square glue clay that you receive in one kit. As seen in picture two, you can buy an entire set of 50 square glue clay pieces from Amazon for $4.99. Also in picture one (the round cylinder) I paid $3.99 plus shipping for a round container with the amount of glue clay as 1 square. No doubt I paid for the container because there is not $3.99 worth of glue in the container. Do your research before ordering from crooks like this.

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5:27 pm EST
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Amazon Job post for public view and job search in Phoenix, AZ currently found a lot of errors

Amazon has a serious problem on paper work. It always has errors, and embarrassingly, I often found and saw it. Like they told you the hire date, and confirmed a working date and sending you an agreement with a starting date. But they all different. And you have no way to go and proceed. And no one is every follow up. And they kept on sent you strange card and strange letter and strange recorded telephone message which sound personal to you. But actually is an unknown call for the public. And they always did thinks that they though is taking care of, and actually is not done at all.

The employee works there has no protection in employee safety at all of course I am talking about Identity document. No actually HUMAN is there. No Manager is there. You have to resign and go to EEOC to follow up dispute even though Amazon claimed they has inside their company. A lot of document and self writing report should kept is you wanted to work in this company. A HEADACHE.
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Updated by dabywong · Feb 18, 2021

I post this is because I am looking for jobs in Phoenix, Az and I found it out and no way to contact Amazon. And I hope someone from Amazon can inform or notify the corporate or appropriate person/dept of Amazon, so they can correct it. I bet not. Because yesterday, I thought I got a got at Amazon at S3333 7th street as pick and pack for delivery, and the pre-interview and duty description on Amazon.force said is a small warehouse. But when contract sign date, I found out and confirmed that it is not correct at all. That is not a small warehouse and is not doing what they posted on line to hire people. I back and forth drive 70 street x 2 [1 hour] this is not the first time, and they never apologize, if they don't how can they notice and correct it right away? After that I go home with nothing signed or job offered. This is like getting used to it now. Because it is like NO ONE IS WORKING [USA GOVERNMENT] IN PHOENIX, AZ. And a dispute case holding with EEOC from last year Nov, 2020, it is still pending for schedule a date with EEOC. Because EEOC everyday is booked and no chance to squeeze in. I wondered they are working or office is closed. You have no way to tell. Due to coronavirus, the street is so quiet. And it is so hard to find a job. All scam and terrorist.
Updated by dabywong · Feb 18, 2021

And yes, at job search AMAZON.FORCE, they always description the wrong location. Like they said is at West side, actually in on East side. And it is near North Phoenix, but they post it at SW Phoenix, AZ. This is seriously unacceptable. I wander how can the Employment board let Amazon posted job for public. It is not correct or you can say is lying. Can some department stop them doing this in general public.

And they like to call you but the line on the phone is a female sounds life but you have to hear it for like 15 seconds to confirm it is not, but only saying something looks welcoming you and tell you have additional shift time available. But actually is a recording. And the main point is like other company, this kind of call can made simple by one person in company and hired someone. But they like to act differently. And I have no way to tell them something is wrong with them on the public site. So, I have to complaint it through complaintboard.com

Desired outcome: Stop all the current job post, and send out update and correct one with exactly the job dutes address location pay and benefits.

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12:09 am EST
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Amazon A hold on my account

I received a email two days ago stating that Amazon was putting a hold on my account because my credit card issuer had disputed the charges (512.00). I immediately called customer service and they said they would put in a request to the dispute department to reach out to have this matter resolved. I then called America Express platinum and they verified that they had not disputed any charges that I had made. I've sent four different emails at this point following their step by step guidelines to resolve the matter. I received a email back an hour ago from a account specialist stating the exact same email as two days ago. I can't get one human being to speak to me on the phone. All it would take is literally a couple of minutes to give them my information.

I have been a prime member now for close to 15 years with countless transactions well over $100, 000. I've never had this issue once in all of these years. Needless to say, I'm fuming!

Please help me!

Desired outcome: Restored account!

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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