Amalgamated Bank — misleading policies and practices
Decided to give this bank a shot based on its socially-progressive values. Presents itself as being an online bank, but the web portal and app have very limited functionality and are difficult to use. As soon as I initiated a transfer to fund my accounts from my old bank, Amalgamated locked me out of my account and then, claiming "fraud protection" closed the accounts entirely without trying to contact me first to clarify/verify. Now my deposit is locked up and I cannot access it again. They punted responsibility to my old bank to reverse the transfer which doesn't really have anything to do with this. Agents, especially in the fraud prevention department, are unclear on reasoning and don't seem to be informed on what the bank's policies are exactly. I really wanted to give this bank a try because I want my money to be doing good work, but they do not have the customer service skills or infrastructure to be a truly online bank for the 21st century. Still trying to get my deposit returned and won't be returning once this is resolved.