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Amalgamated Bank

Amalgamated Bank review: Mortgage pre approval process

L
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3:01 pm EDT
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I am writing to formally express my concern regarding the unprofessional handling of my recent mortgage pre-approval application. Ms. Kate Aldinger, Vice President,Residential Mortgage Lending,NMLS # 58011 was the person who handled my application at Almagamated Bank. During my application process, I experienced a lack of transparency, repeated delays, and what appeared to have been an inappropriate sharing of my personal financial information with my real estate broker without my explicit authorization.

Instead of receiving a prompt written response regarding my application, I was subjected to repeated personal questions and unclear communication that unnecessarily prolonged the process. Questions even asking for divorce papers and how I allocated the funds to a house sold years before. I was told that whoever gave me a prior pre- approval did a disservice to me. This is not my first home purchase, yet I have never encountered such a disorganized or unprofessional experience with a lender. Regardless of the outcome, the way this situation was handled left me feeling disrespected and discriminated against.

I expect better professionalism, confidentiality, and accountability from a financial institution. I made it clear that I intended to share my experience truthfully with colleagues, my professional network, and on social media so that others are informed of how my application was managed.

I hope Almagamated Bank takes this feedback seriously, reviews the handling of my file, and addresses any procedural or ethical issues that contributed to this experience. A simple letter of approval or denial would've sufficed.

Confidential Information Hidden: This section contains confidential information visible to verified Amalgamated Bank representatives only. If you are affiliated with Amalgamated Bank, please claim your business to access these details.

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    275 7th Avenue, New York, New York, 10001-6708, United States
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    Oct 28, 2025
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