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Ally Financial

Ally Financial review: Auto loan

J
Author of the review
5:38 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I have an auto loan with Ally Financial. The dealer refunded some extended maintenance charges that I did not know was included in the loan. So, they offered to send me the funds or pay Ally. Big mistake! I let them pay Ally ~$12,000 in two separate payments. The $7000 payment made on 5/2/25 was originally allocated so that I did not have any future payements for 4-5 months. They then turned around and reallocated how those funds were applied on the account without me knowing or requesting it. Now they will not reverse the payment allocation- I keep getting put on long holds and just the getting run around in general.

Desired outcome: Customer service needs to change the payment allocation. This company is horrible to work with, and the customer service is all offshore reading scripts.

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  4. Ally Financial address
    500 Woodward Ave, 16th fl, Detroit, Michigan, 48226, United States
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  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 09, 2025
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Ally Financial Category
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