Menu
For Business Write a review File a complaint
Ally Financial Customer Service Phone, Email, Contacts

Ally Financial
Reviews and Complaints

www.ally.com

Learn how the rating is calculated

4.0 20 Reviews 231 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ally Financial Complaints 231

ComplaintsBoard
N
6:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial customer service and extra payments

I made an extra payment online last month and they actually took the interest off of it! I called customer service and after being hung up on after the first call was told that when I want to make an extra payment I have to call and let them know! This means I have to call, type in my acct number, sit there for who knows how long waiting for someone to answer, then give the representative the acct. number that I just typed in plus my name, WHOLE address, phone number, and last 4 of my social. All just to tell them that I made an EXTRA payment online so I wont be charged interest on it. I asked why they didn't just include that as an option online and was told to leave a message with the survey after she got off the line. I waited 10 min listening to the music and then was hung up on AGAIN!

Read full review of Ally Financial
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
4:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial poor service, inefficiency

I had nearly $16, 000 in a Money Market at Ally, yet they bounced a $950 check! When I called to complain, it took them 10 minutes to even locate the check (at first they said there was no record of it). Then they put me on hold for another 10 minutes and came back on to say they had no idea why that had happened. And that they would call me back. That was 3 or 4 days ago and they have not called. I have also sent 2 secure emails (using their site). They have not responded to those either. Stay away. The little bit of extra interest that they pay is NOT worth the hassle.

Read full review of Ally Financial and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
allysucks
blake, US
Jan 04, 2013 6:38 pm EST

LET ME TELL YOU BIG TROUBLE IN LITTLE ALLY, AFTER I ENROLLED AND ALL THE BALL GAME GOING, I RECEIVED AN EMAIL FROM THIS STUPID BANK WHICH STATES REQUIRES MY SIGNATURE CARD FOR THE I.R.S- WHO WHATS TO BOTHER THESE BLOOD SUCKER! IF ALLY WOULD OF EXPLAIN THIS TO ME FROM THE GETGO, YOU BET FOR EVER LITTLE DOLLAR EVERYONE HAS FROM THIS BANK- I WOULD OF SAID-ADIOS! ALSO THE CUSTOMER SERVICE AND THIS PERSON CALLS HERSELF:NICOLE FROM THE FRAUD DEPT. ARE SO RUDE AND NASTY-I'LL TAKE MY BUSINESS SOMEWHERE ELSE. THIS BANK ALL IT GAVE ME WAS HEADACHES.
ALLYSUCKS AND SHOULD CLOSE DOWN

ComplaintsBoard
D
9:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial poor customer service

From my letter to Ally Bank: If anything goes wrong, beware!
OK. When I called in to check on something yesterday, I got my social wrong. Shoot me. I’m old. So, my account was totally blocked and I was told that “someone” would call me within 48 hours. 48 hours? Is that a joke. There was “nothing” that could be done by the phone people. “Someone” would call me in a day or two. Nearly 24 hours after all of this, a Cathy from loss prevention called. I went through the song and dance with her and was told I was unblocked. Everything was operational. No qualifications. Fine. I then try to sign on and I am told I am blocked. So, I call in again. The phone person consulted with other people and told me it can 24 hours for the system to update. 24 hours? I then get put through to someone called Jerry who tried to sort this out. Nope, he says. I have to wait until your systems update at midnight before I get access to MY $20, 000. I reckon I have wasted an hour on the phone and on hold, not to mention the hassle of not having access to my money. You have inconvenience me no end.

The little bit of extra interest I get is not worth the inconvenience. Once I am unblocked I am going to close the account and bank locally. And add my comments to a growing stream of negative online comments about your bank. I have my local bank manager’s home phone and I won’t have to wait 48 hours for “someone” who supposedly there for me 24/7 to work through you disjointed and user unfriendly systems and technology.

I did marketing before I retired. You caring “message” is seriously at odds with your reality. And that will, in time, impact your business base. Perhaps you should spend less money on advertising and more on your staffing level and technology. But then I suspect growth, not true customer service, is your mission. You already have too many customers and too few staff. I suspect your “bank” is a number of disjointed work centers and that your technology is seriously out of date. But, hey, you pay a little more interest.

Thanks for the memories. It’s been real.

Read full review of Ally Financial
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
7:42 am EDT

Ally Financial ally auto took possession of my dodge avenger

Ally Auto took possession of my 201 Dodge Avenger in late January 2012 because of delinquent payment. I obtained the information to get my car back and came up with the amount to bring the payments current. I contacted the Company and worked out the details to get the car back, which I had to go to Denver, Colorado to pick it up after sending in the payments. When I arrived to pickup the car it was not ready to pickup even though I called ahead and told them I was on my way to ;pick it up. After many deliberations with the Ally representative they finally went and found the car and had me sign papers to release it from their lot.

There was this $36.00 payment they said that would wave that fee, I was not told what the $36.00 was for, only presumably it was for detailing the car, which they had not done. When I picked up the car they took pictures of it inside and out, however the car was filthy dirty on the outside and on the windshield and rear window.

There were some numbers painted on the windshield, needless to say the numbers on the window were where they were hindering my view for driving the 65 miles back to Fort Copllins, CO. It was about 15 miles down the road before I could find a gas station to try to get the numbers off the windshield. The numbers had to be literally scrapped off with a razor blade.

I am disputing the $36.00 charge for which I received a statement in the mail saying I had to pay it, when in fact they had told me they were waving that charge when I picked up the car. Ally kept calling an harassing us that we owed the money and wouldn’t tell us what it was for, my wife went ahead and paid it so they would stop harassing us over that payment. I am disputing that charge!

Read full review of Ally Financial
Hide full review
ComplaintsBoard
M
6:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial credit trashing

My handicapped brother purchased a car and had to deal with Ally Financing. From day 1 he tried to get them to pro-rate his payment date to the 4th of every month. Instead they set his payment date on the 20th of every month. He called and begged for them to pro-rate his payment and add the pro-rate amount to his next payment and make his payments fall on the 4th. That's when he gets his Disability Payments. They never attempted to help him in any way and he begged and pleaded for close to 4 years.
Because they never took the time to assist him in this simple matter they trashed his credit the entire time. Even though he made his payments when he could on the 4th. He was deemed late every month. now he is trying to get a buy-out loan and can't because they would not change his payment schedule from the 20th to the 4th. What kind of company does that!? This company! They are supposed to be understanding and try to assist when people have problems. My brother tried to get them to change his date and they just agreed but then ignored him and never changed it. Now he is struggling to try to find a company to finance his buy-out and can't. He has no money to put down and very soon he will have no vehicle. This company should have been dissolved when they needed public money to help them survive. Shame on them for not helping a handicapped man on a fixed income. His credit states he was late every month but paid on the 4th which always included a late fee. But they still refused to assist him but very willing and ready to trash him. Shame, shame on them!

Read full review of Ally Financial
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
5:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial trying to get my ira transferred from them to another place.

I have an IRA with Ally. Since the beginning of April I have been trying to get it transferred to another institution. Customer service at Ally has been extremely poor! Every time I call or email I get a different set of answers. I don't think that they want to transfer my IRA. I have finally gotten them to agree to send a "new" check since the last one never materialized, but I keep sending them the correct address and they keep verifying a different one. I am very frustrated with them and I would never recommend as a bank because if there is a problem NO ONE can help you.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
B
10:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial they just give your money away and send you an email afterwards

BEWARE of "ALLY BANK" (originally GMAC BANK-went broke and cost the taxpayers money) They're a bunch of [censored]ES. I had a 5 year CD that was nearly $100, 000.00 and received an email today telling me "We closed your High Yield CD - 60 Month account ending in 6952. If you have any questions, please give us a call". I called them immediately and asked "WHY WAS MY ACCOUNT CLOSED WITHOUT ANY ADVANCE NOTIFICATION?" The idiot I spoke with knew from nothing. I "suspected" that it was my wife, that I'm in the process of divorcing because she's a thief. However, the CD had two more years to go at a high rate and I didn't think even she was THAT STUPID. I could have closed it at any time since I AM THE PRIMARY on the account, but I didn't think they would close an account and change the address at the same time with NO NOTIFICATION! In order for her to close the account she would have had to CHANGE THE ADDRESS FIRST, which I "thought" I had their electronic notification if ANYTHING was changed or there was ANY attempted withdrawals. The joke here is that when I call them, they want to ask me 100 questions that even I don't know the answer to, yet, they'll give my money to anyone...and tell me what they did AFTERWARDS.

The [censored] didn't even ASK ME if "the person" that called them on the phone was ACTUALLY the SECONDARY owner. For I (or they) knew, it was just a thief that stole someone's identity. They hadn't even sent the check yet and I asked them to FREEZE THE ACCOUNT. They REFUSED to do ANYTHING!

ALLY BANK is the WORST BANK I've ever dealt with. The only bank that even comes close in stupidity is Amtrust Bank (aka-Ohio Savings Bank and/or New York Community Bank) They're another bunch of thief losers that swindled my daughter and changed a mortgage commitment at closing and she was afraid to walk out because they told her she would lose her deposit. But that's another loser bank story.

Getting back to ALLY BANK, thanks to their extreme help, I closed a money market account that had nearly $100, 000.00, because my money just isn't safe with "ALLY BANK" So now they've got nothing...like me! I asked them WHO THEY'RE GOING TO SEND THE 1099 to...since "someone changed the address to steal the money". Naturally, they said that I'm the "primary" account holder and they will use MY Social Security number (there ought to be a law!). JUST TAKE MY ADVICE AND DON'T DEAL WITH "ALLY BANK"...even if they give you 10x the going interest rate, you'll NEVER SEE THE MONEY. It could just as easily be a thief, I still have NO CONFIRMATION or know what actually happened...and they could care less.

Read full review of Ally Financial and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MBinWV
US
Aug 11, 2012 7:29 am EDT

I've been an Ally customer for approximately 4 months.

During that period, my place of employment has attempted to direct deposit my paychecks into Ally, but the deposits were rejected. I then tried to e-check deposit my paychecks...which Ally held for 12 days EACH time before depositing. In the mean time, I had checked and double checked and triple checked that the account information that was being used was correct. Each time I called Ally I was subjected to yammerings about account numbers that I've confirmed and hold times I find excessive, given the fact that it's a salary check for the same amount every two weeks. But, I figured it would all be fine when the direct deposit issue was fixed.

After five attempts, my accounting department said "Good news, your deposit has been accepted!" and I was so happy. But on deposit day, my money wasn't in my account. My pay stub said "This is not a check" and Ally said "We don't know where your money is...but it may take us 24 to 48 (business) hours to research it" On a Friday that means I won't hear from Ally until Tuesday, and if they DO find it, I'm sure they'll come up with a reason to hold it for another 12 days.

The worst part...while speaking with a customer service supervisor (almost as useless as a customer service representative, but with a more authoritative sounding title) she indicated that there was no way to further expedite my resolution, as it was a newly opened issue. WTF? I've been calling over and over for months about the same issue. Maybe it's a bit different than the last eight calls, but it still boils down to the same. little. nugget. My direct deposit isn't being deposited and Ally won't give me my money.

The fee-less accounts, the interest, the convenience, the friendly customer service, the e-check deposit...it all sounds fantastic, but BEWARE. You'll continuously call with the same issues. You'll wait weeks for access to your own money and there is no direct line to the resolution center...leaving you at the mercy of friendly, but relatively helpless customer service reps (and supervisors).

I'll be posting this review on every available site for each waking hour that my funds remain missing in some Ally limbo. At the earliest availability I'll be removing my money and marching it straight toward the teller of a better bank...if there is such a thing.

Wish me luck.

ComplaintsBoard
S
8:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial stalled funding of cd

On Feb. 22, 2012, I went on-line to open a CD account at Ally Bank. After I filled in all the information I called them to make sure I had completed everything correctly and to ask how to arrange funding. I gave them the acct. number where the money was and the routing numbers. 3 days later nothing had happened. I called back and got firm with the rep and the next day they gave me a funding date and a comformation number. Today Mar. 2nd, the funding date, it still was not funded. When I called they continued to stall me. I used to be a bank branch manager so I know this is absolutely bad customer service! I closed my account and cancelled everything. My advice: Don't ever open an account with Ally Bank

Read full review of Ally Financial
Hide full review
ComplaintsBoard
T
3:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial auto lease

If I could re-lease my car through another company, i would! For all those looking to lease or purchase a car from GM, find your own financing.

I started a lease with them January 16th. I made the initial payment ON TIME and they never took it from my account. I called three days after the payment was supposed to have come out of my checking account, and they sited a computer glitch. I demanded the $10 late fee be removed, and they said they could "just this one time". I was not my fault, and the CSR even told me that she saw the payment come out of my checking account, then go back in because of a computer glitch on their end. Sorry Precious (that was her "American" name...bad choice lady) but you suck.

Month 2: I try to make a payment online and i am told that I have to vehicle loans with them. If it wouldn't ruin my credit, then i just would not pay the loan, and print a copy of the webpage to prove to them that I have no vehicle loans with them.

Also, their hours are terrible. What large company has a customer service department that closes at 7 pm? really? really!?!

Read full review of Ally Financial
Hide full review
ComplaintsBoard
T
9:14 pm EST

Ally Financial money scam

In March 2003 I purchased my first vehicle, a 2003 Chevy cavalier with 7 miles on it which was financed by Ally Auto Financing (GMAC). I made on time payments until the end of 2004 in which I lost my job and was unable to make full payments but proceeded to make partial payments which were excepted by GMAC.

In the summer of 2005 I was working at Supercuts when I noticed a man looking at my vehicle. Come to find out he was there to repo it. The cavalier was repoed in July of 2005.

In Jan of 2006 i was served a summons from GMAC. In turn I went to the district court house and filed a response to the summons which was accepted by GMAC and approved by the judge. (I filed indentcy) meaning I was unable to afford further attempts made by GMAC to collect any debt for the said vehicle. The cavalier got auctioned off and it got written off and charged off. I never heard anything further.

In 2009 i was employed by Kroger co. In Jan of 2010 I received a letter from GMAC stating they were going to start garnishments of 75% of all wages made by me and the total amount they are going to take after “interest” is $18, ?.

I’m paid weekly since such decision was made I feel as if I’m working for nothing, everything I make over $300 is taken by them leaving me with a take home balance of $270 to $290. I am a single mother with 2 kids and an apartment with all bills I am trying to keep up.

I find it difficult to care for my kids properly with less and less income coming in. In a sense it feels like double jeopardy. I feel as if they got their money for the vehicle and I should only be charged what is owed.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
T
1:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial use of innocent children

Take the commercials which use young children as pawns to a supposed adult trying to teach them a lesson in meaness !? It is a cruel and hurtful ( I am hurt each time I hear it as I race to my nearest "mute" button. These ads were on quite often as I recall, Then, they disappeared for awhile and are now back in force. Remove them, please. Children are cruel enough on their own without being given free lesson by some boob of an actor teaching them how it's done ! Thank you. T. Lawson NY 14450

Read full review of Ally Financial and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BarackObama
Rowlett, US
Aug 24, 2011 4:08 am EDT

You, are, AN, IDIOT. They just want to change the corrupt banking (HEY, if you don't think you're getting screwed by your bank, think again) and are only using the kids as an example. Those kids are probably getting tens of thousands of dollars for being in the commercial. Don't hate them, they're just trying to help.

ComplaintsBoard
R
3:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial customer service

Boy...what a mess this company is! First of all, I needed to fax some documents to their bank so I could get my vehicle registered in a different state. I faxed the paperwork on Monday and called Ally Thursday to verify if everything was sent off to the state. The girl on the phone had no idea what I was even talking about. She checked and showed nothing where my faxed was received. I explained to her that I had a fax verification that it went through successfully. Again, she got confused. I verified the fax number with her. After getting know where, I had to speak to someone who actually spoke and understood ENGLISH correctly! After that fiasco, I attempted to set up an account on their website so I could pay my auto payments online. To my surprise (sarcasm) their system was down. Called their IT section and they could not tell me why it wasn't working properly. So now I had to play a 15 dollar charge on top of my current car payment because of their web site foul up. I wish that when GMAC had to be bailed out by Congress, their customers should of had the choice of what bank to pick up the auto loan. The ALLY company is a mess. STAY AWAY!

Read full review of Ally Financial and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
Deborah Fleming
New York, US
Jan 17, 2015 3:13 pm EST

Ally Bank is the worse bank out there in today financial market. Before Ally took over Gmac I never had a problem until they turned over. Every time I called customer service it was a very unprofessional conversation. However, this was minor until my final payment in which was the worse experience ever and still going through problems. Before my last payment I called to make an arrangement. To my surprise they already had a repossession on my vehicle. Mind u it's my last payment. They came to my house and said they was repo but did not ask for me who is the owner of the car. They asked for my husband car and to my surprise I went down in the morning for my car and it was gone. Immediately I called back and they was quick to give me the redemption office which is also Ally and they were closed for the weekend. Monday came and I called to retrieved my car and again very nasty. They told me of this large payment to pay which was incorrect but they stressed the payment and told me if I don't pay it they will move my car and increase another payment. Immediately I made the full amount and called euthanasia the confirmation and they told me that I cannot get my car because I need new Plates. I knew it was a scam with Ally because someone else got on the phone and said the person did not make it to the dmv. I told therm I am picking up my car the next day and they told me a another story about why I didn't give my keys to the repo man. The nerve and started talking nasty about my husband. My experience is not over because I took off from work and went to pick up my car which I was charged an additional cost. This is going to court. Days went by I checked my credit report and Ally have me as a public record and repossession on my credit report. I am now furious. I called Ally and they told me I did not make the payment bad I am still in their system as non payment. I continue calling Ally and They are transferring me to every department. When I asked why my account is not online the customer rep hung the phone up on me. I am suing Ally and want to know if anyone had or is having the same problem with this fraud Bank called Ally.

K
K
Kay Dahlke
US
Jan 26, 2012 10:44 pm EST

My auto salesman told GM to cancel our insurance and they sent Ally a check to put the amount on my account and they sent the money back to G.M. I am on Auto Pay and someone cancelled it for a month and no one who works at Ally can explain to me what happened. This bank has some big problems. The head man I talked to, Leonardo, said he would call me back, I told him I was senior and needed this straighten out and he promised me he would call back... It has been over a month, no call, no letter, no explanation! Now my auto dealer is sending me the check with Ally name on it so lets see if they can put it on my account and do their job. Kay Dahlke

ComplaintsBoard
V
11:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial duplicate withdrawal - unauthorized

Ally bank took TWO wire transfer withdrawals (a duplicate) from my Credit Union, when I only approved one. To make matters worse, this caused an OVERDRAFT and overdraft fee by my CU. And now it just so happens to be month end, when all automatic bill pay will be also debiting my account.

It is VERY unsettling that as of this time NEITHER of the transfers are showing up the ALLY site. So I guess I am just expected to TRUST they will be there on Monday, which will make for a very unsettled weekend. According to customer service it takes 3 days to show up. Having DOUBLE my money in limbo is creating much stress for me. On my ALLY accounts I only show the one *Pending* transfer. If I had initiated TWO, would there not be TWO pending transfers?

Also according to customer service it takes FIVE days to send the money back. FIVE WORKING days. That is totally unacceptable when it was their mistake, and as we all know wire transfer can be done in one DAY.

I opened this CD to test how ALLY would do and I guess I don’t have to tell you that ALLY FAILED is the outcome of that test. I had planned on making a much larger deposit, but now I am very thankful I did not, or I would be financially bankrupt when my monthly bills are due. When I think of the consequences of that I get very upset.

Read full review of Ally Financial and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Bruce S.
Flushing, US
Apr 16, 2012 10:10 pm EDT

They closed my CD account with nearly $100, 000.00 and sent me an email afterwards. While I "believe it was my thief wife, I still don't know because ALLY wasn't interested.

ComplaintsBoard
A
2:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial over charged at the end of lease termination

I am a former gmac customer and have never been charged for any additional wear and tear. When gmac switched over to ally by no choice of mine they have mailed me a final lease termination bill for the amount of $1221.56, which included $171.00 for a tiny little scratch, 59.70 for over mileage, 660.86 for 2 payments of $330.43, and $313.86 in lates fees which adds up to this amount. I have called Ally in regards to this bill and disputed the amount for the small scratch $171.00, and the late fees which add up to #313.86. A representive named Karen called me in response to my dispute and stated I owed over $1600.00 and she will settle the acount for $1400.00. First huge problem to address here is the final bill was $1221.56 in which I disputed the additional charges, and now I come to find out I owe over $300.00 more. I am very upset with the experiences I've had with this company. They are extremely unprofessional and disorganized, they are trying to rip me off and I will not tolerate it. My final bill should only be $660.86 plus overmileage for $59.70 which adds up to no more than $720.56. Please look into my complaint asap I appreciate your time and prompt response. Thank you.

Read full review of Ally Financial and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
L
L
langoustine
Kit, CA
Sep 01, 2011 6:00 pm EDT

The representative is telling me that I have no rights, that I signed the lease agreement and therefore any damages that are incurred between when I drop my vehicle off and when it is inspected (this was 8 days later), is my responsibility. She also told me there is no dispute process and hung up on me. I am gravely concerned with these business practices as I was given no prior information from my dealer, GM or GMAC (now Ally) about pre-inspection. Furthermore I dropped my vehicle of in Guelph and it was inspected in Ayr 8 days later and they are saying there is a 28-30cm dent in the rocker panel at a cost of $740 plus HST. This was NOT there when I dropped it off, and the end of lease rep at the dealership specifically said she had nothing of significance to note on the vehicle's condition. Who is watching my vehicle during transit and storage? No one, yet I signed off a now uninsured vehicle to a company that is putting the onus on the consumer after they have taken away my rights as an owner. What do I do?

S
S
srx2011
Saddle Brook, US
Aug 09, 2011 3:35 pm EDT

Would love to know what rights I have as a customer to dispute these charges! HELP!

S
S
srx2011
Saddle Brook, US
Aug 09, 2011 3:34 pm EDT

Hi, I am going through the same issue right now, they are trying to rip me off too! They have a picture which is a shadow and they are telling me that is is a dent. I will dispute this until the end, all of their customer service reps are nasty and I am even more upset that I re leasesed with them, if I only knew!

ComplaintsBoard
J
6:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial ally - no fax, email or mail confirmation of changes

BEWARE! Leased 2010 SILVERADO thru GMAC - now ALLY - Ally MAILED out incorrect registration information *rec'd by customer 5/9/2011. Stating 2010 SILVERADO registration expires 7/2011 and can no longer be driven after 7/2011, until registration renewed. THE TRUTH IS: The NJ REGISTRATION expires 4/2014! After calling ALLY Customer Service, you cannot speak to ANYONE in the leasing department. (1st call connected to the Phillippines, asked for Supervisor, was given supervisor in Phillipines. Asked to be transfered to USA. USA no different). ALLY took "VERBALLY" the Registration expiration date of 4/2014, they verbally told me the change made in their system! ALLY would NOT fax, email or mail confirmation of the month & year change from 7/2011 to 4/2014. ADVICE: DO NOT DO BUSINESS WITH A COMPANY WHO CANNOT and WILL NOT DOCUMENT (via email, fax or mail) ANY CHANGE TO YOUR DOCUMENTS **THIS INVOLVES YOUR HARD EARNED $$$$. Cannot imagine giving them money to invest in CD's offered by ALLY...YOU HAVE BEEN WARNED!

Read full review of Ally Financial
Hide full review
ComplaintsBoard
U
2:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial fraudulent business practices

After Ally told me I was approved for a home loan, I went ahead and put earnest money down and paid for a home inspection for the home I was approved to make an offer on. These things cost me $2680 and after spending this money Ally changes their mind and tells me I am no longer approved for the home loan. I am now out the $2680 and I am reporting Ally to the Better Business Bureau and I am telling everyone I know not to try and do business with them! I just wish I had read all the other reviews from everyone on here who have been screwed out of money by them! Don't let yourself become another victim of Ally's fraudulent business practices!

Read full review of Ally Financial and 2 comments
Hide full review
2 comments
Add a comment
J
J
John Payne jr
US
Jul 22, 2017 11:35 am EDT

I had auto loan with Ally, got hurt at work got behind when workers comp started I got all caught up, I thought 3 month later sent bill for 802.00 $ I called ask what it was for they said repo fee's, I laughed and told them it was not report, then they said they filed paper work at court house, so I went to court house nothing filed called them back told them they are not telling the truth they took 255.00 dollars off, I paid the truck off now I can't get the title for 6 weeks this is the biggest scam Co. Stay away from Ally they will cheat you, I have a law suit against them, now I will get my day, they not good to do business with . Run from them don't get loan with them.

B
B
becky fisher
North Las Vegas, US
Aug 06, 2011 5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was approved for a loan deferment on my truck they told me i was approved and to make a partial payment in july then the rest in august i paid the partial and i gor calls form a collection agency saying i was late on my payment they said the person who took my info forgot to follow up and i spent the extra money i hope it goes through but when you call its an overseas number JUST ASK TO TALK TO SOME ONE IN THE STATES ANS THE HAVE TO PUT YOU THORUGH

Becky North Las vegas

ComplaintsBoard
C
12:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial dishonesty

I had an auto loan through Ally for a 2009 Chev. The truck was wrecked on 1-26-11 and declared a total loss by Shelter Insurance. Insurance got the payoff amount from Ally shortly after 2-11-11, however Ally would not fax, mail, return calls, or cooperate. The amount wasn't able to be paid off until 3-23-11. Then Ally billed me for $78.67 more. Insurance called them on 4-6-11 and Hera, an Ally employee, said that insurance had overpaid by $120.89 and that would be refunded to me, the customer. I called Ally to get that over-payment applied to the balance owing, and Ally had changed their story (two days later) on 4-8-11. They now deny the over-payment and will not answer any of my concerns nor will they let me speak to Hera again. The Ally employee, Hans, hung up on me after 65 minutes on the phone (mostly me on hold). I am filing this complaint because of Ally's dishonesty and failure to use their computers, employees, and information to resolve issues.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
D
9:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please If you do Loan Buisness with this company make sure they send you the Account logs for thier system, Due to the system will keep innacurate files and will apply charges without due reasoning. I have had this company, I have had payments made 2 months in advanced and had late fees applied dureing this time frame, with thier Customer Service stateing...

Read full review of Ally Financial and 4 comments
ComplaintsBoard
E
7:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My son financed a car through GMAC/Ally about 7 months ago and I co-signed for him. On December 12, 2010 a drunk driver hit him and totaled the vehicle. The car was towed to a storage facility who notified Ally that it was there. We had State Farm requesting the vehicle be towed to a repair shop for visual inspection but when I called the storage yard I wa...

Read full review of Ally Financial and 4 comments
ComplaintsBoard
D
9:47 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So recently Ally bought or acquired...or whatever GMAC. I was never notified of the change until one day while checking my email I was notified of an outage that occurred on the GMAC (then changed to Ally) website from a company called Ally. I originally thought it was a scam and then after research found out that they had in fact gone from GMAC to Ally...

Read full review of Ally Financial and 19 comments

Ally Financial Reviews 0

Looks like Ally Financial has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Ally Financial, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Ally Financial

Screenshot Ally Financial
Ally Financial is a digital financial services company offering a range of products including online banking, auto financing, personal and home loans, and investment options. Their services are accessible through their website and mobile app, catering to customers seeking convenient, web-based financial management.
How to file a complaint about Ally Financial?

Here is a comprehensive guide on how to write a complaint or review about Ally Financial on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title:
- Summarize the main issue with Ally Financial in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant information about transactions with the company.
- Describe the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Ally Financial on ComplaintsBoard.com. Remember to use simple language and focus on helping users navigate the process seamlessly.

Overview of Ally Financial complaint handling

Ally Financial reviews first appeared on Complaints Board on Jul 15, 2009. The latest review Auto loan was posted on Jun 19, 2024. The latest complaint No longer one if the better banks was resolved on Jun 03, 2023. Ally Financial has an average consumer rating of 2 stars from 846 reviews. Ally Financial has resolved 43 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
738 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Ally Financial Contacts

  2. Ally Financial phone numbers
    +1 (877) 247-2559
    +1 (877) 247-2559
    Click up if you have successfully reached Ally Financial by calling +1 (877) 247-2559 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (877) 247-2559 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (877) 247-2559 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (877) 247-2559 phone number
    Ally Bank, USA
    +1 (757) 247-2559
    +1 (757) 247-2559
    Click up if you have successfully reached Ally Financial by calling +1 (757) 247-2559 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (757) 247-2559 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (757) 247-2559 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (757) 247-2559 phone number
    Ally Bank, USA & International
    +1 (855) 256-2559
    +1 (855) 256-2559
    Click up if you have successfully reached Ally Financial by calling +1 (855) 256-2559 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (855) 256-2559 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (855) 256-2559 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (855) 256-2559 phone number
    Home Loans
    +1 (855) 880-2559
    +1 (855) 880-2559
    Click up if you have successfully reached Ally Financial by calling +1 (855) 880-2559 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (855) 880-2559 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (855) 880-2559 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (855) 880-2559 phone number
    Ally Invest, USA
    +1 (818) 459-4591
    +1 (818) 459-4591
    Click up if you have successfully reached Ally Financial by calling +1 (818) 459-4591 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (818) 459-4591 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (818) 459-4591 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (818) 459-4591 phone number
    Ally Invest, USA & International
    +1 (888) 916-2559
    +1 (888) 916-2559
    Click up if you have successfully reached Ally Financial by calling +1 (888) 916-2559 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (888) 916-2559 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (888) 916-2559 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (888) 916-2559 phone number
    Credit Card
    +1 (800) 971-6037
    +1 (800) 971-6037
    Click up if you have successfully reached Ally Financial by calling +1 (800) 971-6037 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (800) 971-6037 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (800) 971-6037 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (800) 971-6037 phone number
    Fraud Hotline
    +1 (704) 444-7824
    +1 (704) 444-7824
    Click up if you have successfully reached Ally Financial by calling +1 (704) 444-7824 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (704) 444-7824 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (704) 444-7824 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (704) 444-7824 phone number
    Advertising and Marketing
    +1 (316) 652-6430
    +1 (316) 652-6430
    Click up if you have successfully reached Ally Financial by calling +1 (316) 652-6430 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (316) 652-6430 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (316) 652-6430 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (316) 652-6430 phone number
    Outside the U.S.
    +1 (888) 925-2559
    +1 (888) 925-2559
    Click up if you have successfully reached Ally Financial by calling +1 (888) 925-2559 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (888) 925-2559 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (888) 925-2559 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (888) 925-2559 phone number
    Auto
    +1 (646) 781-1015
    +1 (646) 781-1015
    Click up if you have successfully reached Ally Financial by calling +1 (646) 781-1015 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (646) 781-1015 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (646) 781-1015 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (646) 781-1015 phone number
    Chief Executive
    +1 (980) 312-8471
    +1 (980) 312-8471
    Click up if you have successfully reached Ally Financial by calling +1 (980) 312-8471 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (980) 312-8471 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (980) 312-8471 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (980) 312-8471 phone number
    Financial Partner
    +1 (313) 656-6967
    +1 (313) 656-6967
    Click up if you have successfully reached Ally Financial by calling +1 (313) 656-6967 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (313) 656-6967 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (313) 656-6967 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (313) 656-6967 phone number
    +1 (703) 658-7829
    +1 (703) 658-7829
    Click up if you have successfully reached Ally Financial by calling +1 (703) 658-7829 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (703) 658-7829 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (703) 658-7829 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (703) 658-7829 phone number
    Executive
    +1 (888) 568-0186
    +1 (888) 568-0186
    Click up if you have successfully reached Ally Financial by calling +1 (888) 568-0186 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (888) 568-0186 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (888) 568-0186 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (888) 568-0186 phone number
    Billing & online account questions (personal loans only)
    +1 (833) 226-1520
    +1 (833) 226-1520
    Click up if you have successfully reached Ally Financial by calling +1 (833) 226-1520 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (833) 226-1520 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (833) 226-1520 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (833) 226-1520 phone number
    +1 (800) 427-9184
    +1 (800) 427-9184
    Click up if you have successfully reached Ally Financial by calling +1 (800) 427-9184 phone number 0 0 users reported that they have successfully reached Ally Financial by calling +1 (800) 427-9184 phone number Click down if you have unsuccessfully reached Ally Financial by calling +1 (800) 427-9184 phone number 0 0 users reported that they have UNsuccessfully reached Ally Financial by calling +1 (800) 427-9184 phone number
    More phone numbers
  3. Ally Financial emails
  4. Ally Financial address
    500 Woodward Ave, 16th fl, Detroit, Michigan, 48226, United States
  5. Ally Financial social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
Ally Financial Category
Ally Financial is ranked 9 among 414 companies in the Banks category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.