Ally bank is horrible at communicating about any problems you may be experiencing . Calling the support line is the worse I have ever experienced with any company:
1. Off Shore Support is terrible, Can't understand them.
2. Placed on hold numerous times with no resolution
3. Your call is disconnected.
Ally is good however at preventing you from using the services they tout as excellent. They go out of their way to not resolve a problem(s).
Recommendation: Would not recommend using this bank, unless you like to be frustrated.