AliExpressstatus still stated "awaiting payment" after money deducted

I placed an order with Ali on 18 September and paid with VISA cared.
It has been 19 days later and the status still states "awaiting payment".
After numerous times that I tried to contact Ali through the EVA platform, there is no success.
The bank confirmed and proof of bank statements was sent but still they confirm. No payment received.
Some agents on EVA confirmed that payment was successfully processed and I must wait 20 working days for money back but in the mean time, the order will be cancelled as they only give you a few days to pay. How can I then refer back to the order if it is cancelled by the system?

Oct 07, 2019

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