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AliExpresssecurity camera

1
H Aug 10, 2018

Security camera advertised so ordered. After waiting a week for shiiping details I chased and found they didn't have in stock, so tried to offer another item which I refused and cancelled order (credit supplied). Found second advertisement for same product with guaranteee to ship within 1 week. Placed order & again no shipping details after a week. Contacted and again told that they did not have stock and wanted to offer another product. I advised that I wanted the one ordered which they said they could obtain. Asked timing for correct product and told 2 weeks to get into stock. This violates seller responsibilities in my opinion for offering goods which they cannot guarantee their delivery promise.
Contacted customer service and was told they would email supplier and copy me (same day). After 2 days no email from customer service. Seems customer service is just "lip service" as no action is ever taken - SO BE AWARE THAT ALL ALIEXPRESS CAN OFFER IS REFUND. THEY DO NOT RESOLVE ISSUE!!!

AliExpress

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