AliExpressfault in function and damage package

L Jun 04, 2019

Hi
Bought a mobile and I received it so late with damage package and when I charged it Or I used it has over heating quickly, also the alarm sounds turned to the silent suddenly and from time to time I doesn't work to get a normal sounds. When I contact the seller as soon as I received the purchase, who asked me to send a photo I did it, after that he requested a video, when I tried to send a video I failed due no activate the link, I contacted the customer service many times attached many videos and photos but unfortunately they ignored all, but I still keep a screenshot of the customer service team members praised my attachment and promised me to give me a refund.
Unfortunately they mistreated me many times and they asked me to send a video and photos over the open dispute and I did for a several times but they disactived the bar of the submit button in(add evidence) that I still have a screenshot of that.even when they gave an opportunity to appeal, they are again disactived the bar of submit the evidence, they are really SCAM
Now I have a full right to get a refund for the the damaged package and for the fault of purchase function.
I would like to escalate my complain against them for legal action please

fault in function and damage package
fault in function and damage package
fault in function and damage package
fault in function and damage package
fault in function and damage package

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