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Customer Service

№ 699 Wangshang Road, Binjiang District
Hangzhou
China - 310052

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AliExpress — Complaints & Reviews

Jul 31, 2019

AliExpress — acrylic bear beads

I messaged this company to ask if they could supply blue bear beads only Yes we can they said but only 1kg...

Jul 30, 2019

AliExpress — aliexpress

So I had orders from Nov Dec Jan March may etc only recived 30 out of 70 no one was ever responding for...

VoxlinkI never ordered these items...

Somebody hacked my account, and I am unable to access it in any way. I wrote to the seller that I didn't order these items, but I received no reply. Upwards of 300 euros was removed from my card. My account name is [protected]@mailbox.hu. The system didn't let me log in again, so I was locked out of my account. Unfortunately, the mailbox is not available anymore, so please write me on [protected]@gmail.com. I never ordered any of these items, and even though I received a message that the items successfully arrived, they haven't yet to make an appearance. Please make the necessary steps. Best regards. Nagy Pal

I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...
I never ordered these items...

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    • Updated by [email protected] · Jul 30, 2019

      Please make the necessary steps to refund me...

    AliExpressnot happy with purchase, want a refund

    I ordered a wedding dress from a seller and before it was made I asked that if I wasn't satisfied could I return the dress for a refund. The seller did not advise that I couldn't and I thought they were very helpful and understanding. The dress arrived a couple of weeks later and after putting it on I was not satisfied with the quality. It did not fit properly, being too long and tight on the waist. I also seemed to have experienced a rash due the material. I contacted the seller so I could return the dress for them to replying telling me they don't accept returns. At no point was I advised I couldn't return. I'm the description when purchasing the dress it clearly states that it can be returned within 15 days of delivery and just to contact the seller. I am outraged to say the least and will be advising everyone to stay away from this website. No help from anyone and I think that's is completely unacceptable and unprofessional.

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      Jul 30, 2019

      AliExpress — ikoky handcuffs adult games 1 piece night party role-playing sex toys for couple sm bondage furry soft metal handcuffs

      I had placed order on Ali Express on 22 Feb 2019. The order didn't delivered to me. Multiple times i contact...

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      Jul 30, 2019

      AliExpress — phone covers

      S00000007679070 S00000006196244 S00000007523883 S00000005783920 I orders 6 items in May. Its over 2 months. I...

      Jul 29, 2019

      AliExpress — 4 * 10 pcs 40*40mm/50*50mm stainless steel hinge industrial equipment cabinet hinge

      Australia Post: Australia Post records confirm item LL268943737CN arrived in Sydney on 22 May 2019 and i...

      Podofo Franchise Storedash cam

      Buying electronic equipment from companies like Podofo is risky business. My Dashcam worked for a few months then broke down, Contacting Podofo for a replacement or money back was a complete waste of time. My advice to anyone considering buying from Aliexpress is don't. Local merchandise may be a little more expensive but the fact you can take it back for a replacement or money back is worth the extra dollars. Think twice before trying to save a few dollars shopping Aliexpress. It could cost you twice as much in the long term.I have learned my lesson and will not be buying anything else from Aliexpress.

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        AliExpressliza, customer service representative

        I was chatting with a "Liza" on the 28/07/2019

        An extremely rude representative, was argumentative and not helpful. You need to train your representative better. I will be deleting my apps and account after I get my refund back from AliExpress. I thought it was safe to use. It is not and if your purchase don't come, there is no one that will help you.

        liza, customer service representative

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          Jul 27, 2019

          AliExpress — car pro accessories store commande art. number [protected]

          Ce jour je reçois ce document de votre part, je ne comprend pas pourquoi je dois payer des droit de douane...

          Jul 27, 2019

          AliExpress — order confirmation failure

          So I picked out some products and added to my cart but on clicking the buy button after selecting all items I...

          Jul 27, 2019

          AliExpress — [protected]

          According to your tracking system this order arrived in the UK on 19th June. It was sent on the 14th June...

          Jul 26, 2019

          AliExpress — payment not received / goods not delivered (legal notice)

          Order Time: [protected]:44 Waterproof Outdoor Wall Street Light 40 W x 2 Order ID [protected] Dear...

          Jul 25, 2019

          AliExpress — customer services

          If you ever have to dispute a transaction then brace yourself for a VERY LONG delay & to be honest it's like...

          AliExpressseller bad attitude, unethical behaviour

          Order Number:
          [protected]
          (Jess He) supplier name is given. After the supplier agreed to refund the US$56 out of US$100 they had charged. They terminated the TV box connection service thus I am buying a TV box which cannot be used for US$44?To make the matter worst they threaten and using vulgar language on me and called me as a dog.
          Is this kind of AliExpress service to treat a buyer like me without any protection from this kind of unethical supplier?

          seller bad attitude, unethical behaviour
          seller bad attitude, unethical behaviour
          seller bad attitude, unethical behaviour

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            Jul 24, 2019

            AliExpress — r300 dash cam

            Podofo Franchise Store sold me a R300 dashcam it worked initially now it doesn't. Through message centre I...

            AliExpressfraud by aliexpress

            I have bought a dress from aliexpress. the dress was not as described. Aliexpress suggested me a solution for dispute. I spoke with their customer services and they told me if i am not satisfied with the dispute suggestion i have to wait until the deadline is finished and appeal again. I did as the customer service told me to do. the amount was 152.97 dollars. As the dispute finished i appealed about 6 times asking them for the refund. they told me send the seller the dress and we also pay for the cost of the shipping as you pay. After sending the package, again I appealed and ask them to check the postoffice cause the package was received by china post office. Instead they told me no we dont pay cause the dispute was finished!! They customer service misled me for saying that the dispute has to finish first and I have to appeal after that. Also deceived me by saying we pay you the mount for the shipping and refused again. I tried to file a complaint about the agent who misled me they did not do anything about that either. please help me to get my refund.

            fraud by aliexpress
            fraud by aliexpress
            fraud by aliexpress

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              AliExpressseller on aliexpress and their customer support

              I am complaining about a seller on Aliexpress Seller platform and about their Customer Support!

              After ordering the E scooters from Aliexpress (Order number [protected]) I got only 3 scooters instead of 5. I contacted Aliexpress and DPD (shipping company). Then I got a confirmation from DPD shipping company that the two parcels got lost and they will refund that (Screenshot 1). They said, I just need to contact the seller from Aliexpress and ask them to open a claim and then they will refund the money.

              So I tried to contact the seller on Aliexpress - but no success. Either the seller did not want or just didn't answer for weeks (Screenshot 2+3)!!

              Then I started to contact the Customer Support for help, which I was doing also for the last couple of weeks, but many of them just wanted to get rid of my or were not able to help. One time I was given false information (Screenshot 4), one time an agent confirmed me that some of his colleges lie (Screenshot 5), one time I asked an agent if he actually cares about my problem and I got a "no" (Screenshot 6)...

              Finally I started to ask for case IDs because I was always promised so much, but no one did anything or they did something I did not ask for.

              This is what I got :

              Case ID from Appeal:
              [protected] (more then one were opened, this is just the last one I asked for)

              Complain numbers:
              [protected]
              [protected]

              Case ID from contact seller:
              [protected]
              [protected]
              (Multiple more contact attempts from Aliexpress, those are just the last two again)

              Report the seller:
              [protected]

              Still I was not able to get a hold of the seller in any way. Even after explaining the Agents in the chat support, they did not want to help me and always told me they are going to contact the seller, even though I told them that this is not going to help anything because this was done lots of times. But they would not hear.

              This is the whole story put into short words. More Information is available on request and will gladly provided.

              Please get back to me asap, as this is going on for months already, thanks

              Kind regards,
              David Becker

              seller on aliexpress and their customer support
              seller on aliexpress and their customer support
              seller on aliexpress and their customer support
              seller on aliexpress and their customer support
              seller on aliexpress and their customer support
              seller on aliexpress and their customer support

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                AliExpress[protected] waterproof outdoor wall street light 40 w (quantity x 2)

                Dear Sir,

                This is with reference to the aforementioned order number requested by my Client Mr. Jawaid Sidique.

                Our client has repeatedly requested you for return / refund of cash debited from his credit card. You have today not delivered or confirmed the status of the delivery.

                Please consider this a final legal notice for refund or delivery of the aforementioned within 7 working days before proceeding against you under the Consumer Protection Act 2005.

                Regards,

                Advocate Muneeb a shiekh
                [protected]
                [protected]@mandviwallaandzafar.com

                [protected] waterproof outdoor wall street light 40 w (quantity x 2)
                [protected] waterproof outdoor wall street light 40 w (quantity x 2)
                [protected] waterproof outdoor wall street light 40 w (quantity x 2)

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                  AliExpresscomplaint against a seller (zonesun)

                  Dear sir/madam

                  I am writing in reference to my order shipment delivery time.

                  I have ordered a head capping for a pneumatic perfume machine size 15mm from zonesun company.

                  They have mentioned before I order that the estimated delivery date is 9 days or full refund. But, unfortunately they changed the estimated delivery date after order done.

                  The picture below shows the order.

                  I need my order as soon as possible or to return my money.

                  Your truly

                  complaint against a seller (zonesun)
                  complaint against a seller (zonesun)

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