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Alibaba Group Holding Customer Service


Alibaba Group Holding Ltd.

969 West Wen Yi Road, Yu Hang District
United States - 311121

Customer Support Phone Numbers

+86 571 8502 2088(China) 7 1
+852 2215 5100(Hong Kong) 1 1
+886 266 029 888(Taiwan) 1 0
+1 408 785 5580(USA) 7 13
+39 287 343 476(Italy) 1 0
+91 226 695 5233(India) 2 0
+86 571 8981 5505(China) 2 0
+86 571 8526 9066(China) 0 0
+852 2215 5200(Hong Kong) 0 0
+886 266 008 818(Taiwan) 0 0
+1 408 748 1218(USA) 2 0
+91 226 695 5281(India) 1 0

Alibaba Group Holding Complaints & Reviews

Alibaba Group Holding / daraz bd

Zauwad on Nov 13, 2018

Dear ALIBABA, I am a student of Navy college, Chottogram, Bangladesh. I am a regular customer of daraz. But they r cheating with thier customer... By giving false offer. Resently i have order some product on 11 taka campaign... With out any kind TOC they canceled my order after...

Alibaba Group Holding / second hand kobelco delivered in delapadated condition.

pehl on Oct 31, 2018

I wanted to purchase a low hour 6 ton Japanese excavator around 2000 hours old. There are many sites on Alibaba selling used Japanese excavators so being on Alibaba I figured the company would be reputable. I was wrong when the machine arrived it was obvious it has done at least 6000...

Alibaba Sunspeed Product Co Ltd / wholesale safety matches

M.Penn on Sep 30, 2018

Beware of Sunspeed Product Co Ltd and a representative using the name "Mr. Jason" Sun Speed Product Co., Ltd Address: Room 208, Phase 1, Tianan Cyber Park.Naihai District, Foshan City, China Email: [email protected] Phone : 0086-136-3012-4081 Website : This person...

Alibaba Group Holding / cooler bags

prince2prince on Sep 23, 2018

I ordered 3, 500 pcs of cooler bags from Cangnan Yongchang non wooven fabric company LTD about a month ago. the goods were delivered to me in Nigeria but the quality of the goods delivered is not the same quality as the quality of the sample they sent to me for approval. This has made my...

Shenzhen Vicdow Industrial CO. / service

Satpreet Singh on Sep 20, 2018

The baddest service cant work With this company, they are cheaters its been over 20 days I have not received My ordered materials and because of company's mistake customs now have panalised with 35000rs & More and after paying full price of the materials I am not even Getting products. This company...

Alibaba Group Holding / amazon echo spot

Rohit kanunga on Sep 8, 2018

hi, i got a email related to my enquiry regarding the above mentioned product. the email clearly stated from alibaba, so i thot im at right track. later i started having a conversation over whataspp and finalized all terms and condition. i was asked to make payments of 14020.90 to confirm...

Shanghai Ukung Machinery Technology / food trailer

Progman on Aug 13, 2018

In December of 2017, I paid a deposit on a food trailer from this company and the man representing them was a Mr. Snow. In April of 2018, he notified me that the trailer was finished and ready to ship. I sent in the balance of the required deposit (50%) and awaited the final shipping... / their entire website

bookstory on Jul 19, 2018

In late June, I ordered some hair products; they have yet to arrive. When I tried to track my order, it was impossible. Though I had been forced to open an account with them to order, my passwords (I opened two accounts to make sure) were not good. When I tried to "authenticate my...

Alibaba Group Holding / unsatisfactory behaviour of alibaba trade dispute mediation department

hpkaru on Jun 16, 2018

Dear Sir, I bought a wood Chipper with Loncin Engine from Yancheng Newbang Machinery Ltd. China via Alibaba Site at the total cost of USD 857. This product was defective due to manufacturing defect and Engine fixed to the wood chipper appears to be defective. I made a complaint Alibaba...

Alibaba Group Holding / case #2002000060584236/order#87782587756268

IsAliexpressaFraud? on Jun 16, 2018

Dear mr. Ma. I had an issue with a fraudulent supplier of aliexpress and was promised a refund seven times by your support staff through your ‘eva' support system. Your supplier delayed my dispute claiming to have to wait till the end of chinese new year to 'contact the factory'.in the mean...

Alibaba Group Holding / order no. 89606220627796

KashGomes on Jun 6, 2018

Supplier is Zhejiang Spelor Refrigeration Equipment Co., Ltd. My order was delayed by more than 40 days My order was not delivered in full Supplier seldom responds to my queries every response is slow and full of lies etc Moreover I am unable to lodge a complaint on the alibaba site - it...

Alibaba Group Holding / several alibaba companies not issuing refunds

Sherry Wakeford on Feb 6, 2018

order# 83544967159729 did not ever receive product or refund order# 83389873079729 did not ever receive product or refund order# 83329422089729 did not ever receive product or refund my email: [email protected] My member #us1273588357qqay I ordered. Payment was made. Product was not...

Alibaba Group Holding / jewelry and accessories

seyi Mmayie on Jan 14, 2018

I contacted Maida Yiwu Crafts on alibaba on the 25th of December 2017 for some items brooches, earrings, rings and keychains. Payments was made on the 29th of December 2017. I was told by their representative Ana Zhou that my goods will be ready in 5 to 7days.intact their website says 7to...

Alibaba Group Holding / protect's dispute team vendor

Turgay Yavuz on Dec 27, 2017 Member ID: tr1183957971dugj Changzhou Bisek Cycle Co., Ltd. on 01.09.2017. Order No. I ordered an electric bicycle with 86113877429149. I disagreed because the delivery of the product was delayed, but I removed the dispute on the seller's request. product delivery was delayed...

Alibaba / product not received and no refund on alibaba

Karine Franck on Dec 5, 2017

Hi, I have a shop in UK and I ordered via alibaba some puffer coats for my shop. Hebei Danruo Fur Trading Co., Ltd., ID: 100531888698 They recognized they couldn't provide one model (3 sizes) and told me they will refund but nothing happened so I did a complaint on alibaba, complaint...

Alibaba Group Holding / don't deal with them

Heather M. on Nov 22, 2017

This website is overwhelmed by fraudsters and scammers. And unfortunately, it's very hard to find out who is who. Customer service is full of bunches of idiots who barely speak english and have no clue how to help if you have an issue. Plus, they are rarely available, so to contact them is a...

Alibaba Group Holding / wavlink wireless repeater.

Amy Corbacioglu on Oct 31, 2017

I order from Ali expresses wavlink wireless repeater. But first day I received not working. I texted almost over month maybe 10. 15 times. No refund no exchange. I can't believe that. They are rubbing you. Please I need help I don't know what I have to do . They keep telling me they will...

Alibaba / false sell

Benoit Bouffard on Sep 18, 2017

Hi. Asked for a quote on alibaba. Received an answer by eMail from [email protected]: Good day Boniet. We got your inquiry of our CWT5111. The CWT5111 3G price is 185$, 4G price is 195$. Both shipping fees is 35$ by DHL to Canada. You can pay us by PayPal, since it is not a big order...

Alibaba Group Holding / payment not received scammers

B.V.Ramesh on Sep 5, 2017

August/……/2017 Respected Sir, To the Cyber Intelligence Sharing and Protection, Vishakhaptnam Andhrapradesh, Dear Sir, I m Ajay Patnaik from Vizag, I paid 35000/-from my fathers account Union bank> for the man who was seller in Alibaba and He Was a Scammer. I asked 6 Graphics Card...

Alibaba Group Holding / ps4 pro 1tb I am complaining on sending the supplier money and get nothing alibaba is not safe I lost my summer raising

Charbel123331 on Sep 5, 2017

I was searching on alibaba for ps4 pro and then i found an add that took my attention and the supplier had 3years gold member so i took his number from the add (+201005765483) and contact him i asked him about the safety he told me (we are verified Gold member on alibaba and before alibaba...