Menu
Login
I sent the following email on Dec 8/25 to this Anna Smith person I found on a web site relating to an Alibaba "supplier" Guangzhou Fengwangfa Technology Co., Ltd., NO REPONSE WHATSOEVER.
I sent another email to this Anna Smith person on Dec 25/25----"CARE TO RESPOND? ". Again NO RESPONSE WHATSOEVER.
I guess this is how this business Alibaba supplier Guangzhou Fengwangfa Technology Co., Ltd., treats not to their liking customer complaints not only on the Alibaba platform but on their own as well when complaint went to them directly.
"Dear Ms. Smith,
I filed a refund application with Alibaba "supplier"
Guangzhou Fengwangfa Technology Co., Ltd. at 10:47 am EST on Dec 3/25 after their parcel carrier UPS put up & demanded me to pay an extra C$20 or so for their "brokerage" charges/fees after UPS NOT even letting me to pay & clear the $9.45 +HST Government of Canada Customs charges (see my other post at Trustpilot dated Dec 5/25 for lots more details about this UPS unauthorized rip off). All together, UPS is demanding me to pay an extra of C$29.39 which is almost half the price of my purchased item being shipped by UPS!
No response from the supplier regarding my refund application. I sent this message to them 1035 pm on Dec 4/25
"please inform UPS that this order is cancelled & awaiting a full refund. Thank you"
No response still, I sent another message to this supplier at 11:15 am on Dec 5/25
"once again, please tell UPS to STOP delivery & RETURN THIS PHONE TO YOU while I am still awaiting for your response to my refund application. Thanks"
Then I received a "solution" from the supplier at 1145am Dec 5:
Supplier) Proposed a new solution
Reason for refund
Disagreement on the destination port fees
Supplier's Reason
Buyer needs to pay the fees, as agreed in the trade term
Refund from supplier
USD 0.00
Order received
No
Returning the order
No
Issue description
Buyer refuses customs clearance, trade term DAP
Then I tried sending back a response around 12 noon Dec 5 multiple times with no success with the Alibaba "Dispute Refund Management" platform. Furthermore, the concerned supplier's messaging platform was also disabled. Later, an Alibaba agent told me the supplier blocked my further contacts or responses all together. I requested Alibaba to intervene after sharing my concerns & complaint details for over an hour chatting with this agent.
The next paragraph is the response I was attempting without success to send back to the supplier's refusal to my refund application when I also found out their blocking my further negotiating/communicating. I was following rules as set out by the Alibaba's own Dispute Refund management system which to me is nothing but a total show & failure. The powerful supplier could one-sidedly block all further negotiations after throwing out a "NO REFUND" order while superficially the "negotiations could have continued for another 27 days 10 hours & 22 minutes as per the count down timer now
"$30 is much too high, almost half the price of this phone. About $20 is charged by UPS, I think it is totally unfair & I am not a frequent buyer from China & an experienced global store like yours should have provided some information about such high extra fees when I place the order.
I repeat my 2 messages I already sent to you, please inform UPS to stop delivery & return this phone to you. I am not prepared to pay extra $30 more & will refuse item delivery
Thank you"
When I pressed the Ask Alibaba.com to mediate button, this message pops out:
"We can't mediate at this time
Alibaba.com is unable to mediate because the reason was selected as the responsibility of the buyer. You can contact the supplier directly to work out a refund solution."
What a superficial, catch 22 dispute refund system at Alibaba.com that DOES NOT WORK AS THE SUPPLIER CONTROLS THE PROCESS & BLOCKS BUYERS NOT TO THEIR LIKING!
Thank you for reviewing this dispute"
The following is the hour long online chat I had with AliExpress dated Dec 24/25 concerning a fraud store on their platform. The rest of this chat can be viewed at my last post on AliExpress on Trustpilot. Thank you.
"I received a small package finally & IT IS NOT A LAPTOP COMPUTER AT ALL but a 8 x 6.5 inches small pack that I have not opened. It feels like a hard thin sponge
all these waiting for a sponge? is this a scam?
you charged me CAD$48.58 for a sponge?
Thank you so much for the explanation. I really appreciate that
I will do my best to help you on this case so that this issue can be resolved as soon as possible
12/24/2025 23:10
this seller cons our money, them closed & left. THIS IS A SCAM!
i am really sorry about what seller did to you, This is really not the experience that we want our valued customers to have. 忧伤
We've successfully raised the return/refund request for you just now! Click here to check the latest status of your request and take actions if needed.
12/24/2025 23:10
I have already help you to submit the refund, Customer. And I have already put all the details that you gave to me. Nothing to worry as long as you have a dispute in process your payment is safe and protected by AliExpress
Here i will do my best for you so you can get it faster. Further that in this case i will help you to speed up for the refund so it will push them harder to process your refund as soon as possible, And i will do my best so you can get the update very soon😊❤
I truly hope you’re not upset with me. Please know that I’m doing everything I can to assist you and help resolve this matter promptly.忧伤
no compensation to us? this is a big wrong not just on this criminal seller that alieExpree allows to cheat our money but AlieExpress shares some legal & business responsibility also
12/24/2025 23:16
I completely understand your frustration, and I apologize for the inconvenience you've experienced. It's our priority to ensure a smooth and hassle-free shopping experience for all our customers, and it's disheartening to hear that we haven't met your expectations in this instance忧伤
so?
While I completely empathize with your situation, I want to assure you that we take all feedback seriously and continuously strive to improve our services. Your feedback will be shared with our team to address any underlying issues and prevent similar incidents from occurring in the future.
I lost lots of time waiting for this delivery & they sent me a sponge!
yes, Customer , I totally understand how you feel. If I were in your position I would feel the same way:(
I can help forward your feedback about the seller to the relevant department for further investigation. Would that be okay for you?
I ask again, will us receive compensation of any kind from AlieExpress?
Although we're unable to offer compensation in this case, I want to express our gratitude for your patience and understanding throughout this process. Your satisfaction is important to us, and we're committed to doing everything we can to ensure you have a positive experience with us in the future
THIS IS A FRUAD & SCAM BY BOTH THE THIEF SELLER ON YOUR PLATFORM!
& AlieEXpress!
however, i will do my best to forward this to the related team so that they can take actions agianst the seller
12/24/2025 23:22
personally i feel they are useless & unhelpful 100%+
12/24/2025 23:22
As much as I would love to give you your compensation right now as a Customer Service Representative but there is a standard process on how to request for it. I hope you understand too customer. Please accept my humble apologies for this inconvenience.悲泣
well, then I repeat YOU ARE A BIG PART OF THIS MONEY SCAM & FRUAD
I truly hope you wont take the feedback or survey against me personally. It reflects directly on me,not the seller, and not AliExpress. I’m just an employee doing my best to help you through this. Everything Ive suggested is the most effective and efficient way to resolve the issue.悲泣
YOU MEANS ALIEEXPRESS< NOT YOU you
just one big bad experience after another since sept
and now this money scam
by a crinmal seller that you allow to sell phony items & rob our money
I just want you to know that I am on your side on this one and you have all my support, I just want the best for you忧伤
12/24/2025 23:27
is it okay for you if i forward the seller to the related team so that they can take action against the seller?
that is what you should have done anyway as an international giant shopping platform, is it not?
it is your responsibility & accountability to go after this seller
Yes, Customer"
..."
Svsports
10 reviews
Bitcoin Merch
1 review
StyleWe
304 reviews
Amazon
2081 reviews
PinkyParadise
23 reviews
