Alibaba review: Total pretentious & faker Alibaba online agent

Does not take me long after to conclude that the following Alibaba online agent is nothing but a total pretend & 100%+ fake & a big liar. Their only main concern is almost always to con us to believe that they are trying so hard to help & side with us so that they will get a 5 star rating from us after for themselves.

Apparently, this is all very crucial for these people based on my multiple online chats with these REAL human online agents for months instead of their totally useless autobot

This is part of my hour+ long chat with this quite pretentious Alibaba online agent on Dec 5/25:

"can you escalate my case to alibaba because the supplier is not accepting my responses

I will do my best to help you apply for this matter

No matter what requirements you make, I will fully support you within my abilities.

May I obtain your email address？

12/5/2025 13:00
or do i cannel this appliaction & start a new one with a new reason?

This is also this solution, Dear customer

or i refuse to accept this delivery & tell UPS to return this item to the supplier?

This method should not work

Because the order is currently in customs. Only after completing customs clearance can it be released

12/5/2025 13:05
it is released already & UPS charged me $20 + $10 government charge payable at delivery Dec 8

Are you referring to tariffs，Dear customer

I could have paid the $10 without UPS charging me $20 paying the $10 government charge for me

Our platform will help you to the end

UPS said "government charge" $10 & UPS charges & fees for C$20

You have already paid the shipping fee when you made the payment. UPS should not continue to charge fees

that. It is very unfair is why I started the refund application immediately after knowing C$30 extra charge, half the price of the phone being delivered

12/5/2025 13:11
Besides being an employee, I am also a buyer. I completely understand your feelings.

I was charged over US$10 for shipping already + payment fee C$3

Our professional dispute team will help you come up with a solution to this issue

how do i start?

I will help you report this dispute case and have them review it for you

They are very professional and fully support you

i hope so, first buy from alababa since 2021 & it comes to this unreasonable extra charge dispute

As you are an important customer of ours, our team will do our best to solve your problems and express our gratitude for your support

Because you are so kind. So I won't allow you, such a good customer, to suffer losses in your interests

I will directly hand over the case to the leader for careful review

12/5/2025 13:16
please start & share all my info I gave you here to your team

I sincerely thank you

12/5/2025 13:16
Don't worry, the case has already been reported

The leader will handle your case after starting work

please also tell your team leader that this supplier shut off all my responses

Did they block you

yes, I cannot response or message to them anyway since the refused my refund application that I received just over an hour ago

Sorry for all the problems this matter has caused you.

Different suppliers have different behaviors, but the same thing is that Alibaba platform will always protect you

I feel angry. How could they treat you like this

I will also mention this matter to the leader

i think this type of behavior is quite unreasonable & unjustified & WRONG

I fully support you
...
ok, what's next to expect from the team leader?

They will help you review whether the additional 20 USD charged by UPS is compliant and provide you with a solution
..."