Alibaba review: Total pretentious & faker Alibaba online agent

I filed a refund application with Alibaba "supplier"
Guangzhou Fengwangfa Technology Co., Ltd. at 10:47 am EST on Dec 3/25 after their parcel carrier UPS put up & demanded me to pay an extra C$20 or so for their "brokerage" charges/fees after UPS NOT even letting me to pay & clear the $9.45 +HST Government of Canada Customs charges (see my other post at Complaint Board dated Dec 5/25 for lots more details about this UPS unauthorized rip off). All together, UPS is demanding me to pay an extra of C$29.39 which is almost half the price of my purchased item being shipped by UPS!

No response from the supplier regarding my refund application. I sent this message to them 1035 pm on Dec 4/25
"please inform UPS that this order is cancelled & awaiting a full refund. Thank you"

No response still, I sent another message to this supplier at 11:15 am on Dec 5/25
"once again, please tell UPS to STOP delivery & RETURN THIS PHONE TO YOU while I am still awaiting for your response to my refund application. Thanks"

Then I received a "solution" from the supplier at 1145am Dec 5:
Supplier) Proposed a new solution
Reason for refund
Disagreement on the destination port fees
Supplier's Reason
Buyer needs to pay the fees, as agreed in the trade term
Refund from supplier
USD 0.00
Order received
No
Returning the order
No
Issue description
Buyer refuses customs clearance, trade term DAP

Then I tried sending back a response around 12 noon Dec 5 multiple times with no success with the Alibaba "Dispute Refund Management" platform. Furthermore, the concerned supplier's messaging platform was also disabled. Later, an Alibaba agent told me the supplier blocked my further contacts or responses all together. I requested Alibaba to intervene after sharing my concerns & complaint details for over an hour chatting with this agent.

The next paragraph is the response I was attempting without success to send back to the supplier's refusal to my refund application when I also found out their blocking my further negotiating/communicating. I was following rules as set out by the Alibaba's own Dispute Refund management system which to me is nothing but a total show & failure. The powerful supplier could one-sidedly block all further negotiations after throwing out a "NO REFUND" order while superficially the "negotiations could have continued for another 27 days 10 hours & 22 minutes as per the count down timer now

"$30 is much too high, almost half the price of this phone. About $20 is charged by UPS, I think it is totally unfair & I am not a frequent buyer from China & an experienced global store like yours should have provided some information about such high extra fees when I place the order.

I repeat my 2 messages I already sent to you, please inform UPS to stop delivery & return this phone to you. I am not prepared to pay extra $30 more & will refuse item delivery

Thank you"

When I pressed the Ask Alibaba.com to mediate button, this message pops out:
"We can't mediate at this time
Alibaba.com is unable to mediate because the reason was selected as the responsibility of the buyer. You can contact the supplier directly to work out a refund solution."

What a superficial, catch 22 dispute refund system at Alibaba.com that DOES NOT WORK AS THE SUPPLIER CONTROLS THE PROCESS & BLOCKS BUYERS NOT TO THEIR LIKING!

TP CB dec 5/25 ? YT dec 6/25 SJ contact msg+email to supplier dec 8/25
CB sro dec 31/25
------------------------------------------------------------------

UPS does not let me pay the custom charge & demands me to pay what I did not ask for

I finally was able to speak with a Mac person at UPS over the phone for about 10 minutes since 9:58am on Dec 3/25 as a result of an UPS 9:24 am SMS " ...missing details for customer clearance." concerning an item I purchased at Alibaba of China dated Nov 30/25.

I checked my email, opened an UPS new account & called UPS to find out what was this all about. UPS agent Mac did not provide me with any information about the nature of "missing details" or whatever "broker" issue at Canadian Customs.

Then I found emails from UPS:

"Your package cleared customs and is on its way!
From HONG KONG PROFIT FIELDS LOGISTICS COMPANY LIMITED
Get free notifications for UPS packages coming to your home... " 958am Dec 3/25

"All import fees must be paid prior to delivery.
Save time - prepay online for your HONG KONG PROFIT FIELDS LOGISTICS COMPANY LIMITED shipment. If import fees are not paid before delivery, an additional surcharge will be applied.
Total Amount Due
29.39 CAD
Additional charges may have been applied based on recent tariff policy changes." 1029am Dec 3/25

After much efforts, I eventually found the fee breakdown:
Total Due (CAD): CA$22.61

Import Charges
Government Charges: CA$9.45
HST or GST + PST: CA$9.45
UPS Customs Brokerage Charges: CA$13.16
Brokerage Fee: CA$11.65
Brokerage GST/HST: CA$1.51

I was never given relevant information or explanation about why I was not given the opportunity by UPS to pay this "government charges of $9.45 +HST myself. Nothing when I was checking UPS emails, speaking to this Mac UPS agent or through my just opened UPS account.

Without my consent or authorization, UPS charges me 2X more than the Government of Canada Customs as "brokerage" related charges & fees. Personally, I regard this totally unjustified & obscured

It gives me a strong rip off feeling that , in this case, UPS was dictating over the "brokerage" situation, not allowing me the chance to pay & clear customs myself, & demanding me to pay their unjustified "brokerage" charges & fees!

I am including the rest of my hour-long online chat with a nothing but totally fake & hugely pretentious Alibaba online agent on Dec 5/25 concerning a dictator supplier on their platform who rejected my refund application as soon as I found out their UPS parcel carrier charged me C$20 extra for brokerage charges & fess that I did not asked for & UPS did not even try to let me pay the customs charge myself! (see also my post from a week ago on Alibaba for the first half of this long pretentious chat)

"...
The senior team will reply to your email within 1-3 working days~

C$20, not US$

okay ，20 Canadian dollars

i can send you ascreenshot

sure

wait

This will enable leaders to conduct better reviews

Thank you so much

$30 is much too high, almost half the price of this phone. About $20 is charged by UPS, I think it is totally unfair & I am not a frequent buyer from China & an experienced global store like yours should have provided some information about such high extra fees when I place the order.

I repeat my 2 messages I already sent to you, please inform UPS to stop delivery & return this phone to you. I am not prepared to pay extra $30 more & will refuse item delivery

Thank you

The picture has also been reported by me

this was the exact response I tried sending to the supplier around 12 noon 3 times & they rejected with the screenshot I just sent you

You are very friendly, and I am sorry that the supplier did not cooperate with you to resolve the issue

i am an unlucky customer in this case with this supplier

12/5/2025 13:31
your are very friendly & patient with me as well

My responsibility is to serve you well

I will do my best to help you solve the problem within my power

I thank you & just hope this will get resolved satisfactorily soon. It is very annoying & frustrating to me, wasting lots of my time

The case has already been reported before, and I have submitted all the information you gave me

12/5/2025 13:34
The situation will change this time

good night to you, take care

I guess a reasonable solution

Are you willing to accept that the supplier will bear half of the cost for you

C$20 as charged extra by UPS, I am willing to pay the C$10 government charge just to get this all over with

Okay, we will have the leader approve based on this

UPS SHOULD HAVE CALLED ME TO PAY FOR THIS C$10 FROM THE BEGINING

Then we will help you contact the supplier

thanks again

12/5/2025 13:39
that is all

Thank you for becoming such a kind customer on the Alibaba website. Wishing you all the best in your life and business.

If there is no further concern, kindly click the "End customer service" button to rate my service. And I really wish you have a nice day！ ❤️

Take care and keep safe always

you too

stay healthy

I appreciate it so much

The chat has ended

After over 3 weeks of anxious waiting for a laptop that I had paid for fully on Nov 30/25, I eventually received a worthless thing & I sent the following message to the AliExpress seller. Then I noticed this seller, or store, is closed.

It took this "seller" 10 days to ship, another 10 days or so no movement at all with this order delivery.

Although I had lots of struggling & consideration before finally placing this order as I trusted (so very wrong of me) AliExpress would take full responsibility & accountability if anything went wrong ( more total wrong assumption of me!)

I had similar online cheat experience a few years back with Walmart Canada for a C$20 Dell laptop & it caused me so much hassles & tons of time as I used my personal credit card on this supposedly deal of the year scam.

I trusted totally wrong with both Walmart Canada & AliExpress. Only that after the very scary experience with the online scam with Walmart Canada, I stop using my own credit card for any online orders but virtual credit cards only or no deals.

"I received a small package finally & IT IS NOT A LAPTOP COMPUTER AT ALL but a 8 x 6.5 inches small pack that I have not opened. It feels like a hard thin sponge
Unread
Please select your order you'd like to inquire about
all these waiting for a sponge? is this a scam?
Unread
you charged me CAD$48.58 for a sponge?
Unread
12/24 22:56
AliExpress has identified that this store has closed and may not be able to deal with your requests. For assistance, please contact AliExpress customer service. We're here 24/7 to help.
12/24 23:55"