Aldi review: Service

Denise Diggs
Customer
Covington, Georgia 30016
762.317.0839
ALDI
6650 Covington Highway
Lithonia, Georgia 30058
833.476.2050
Good afternoon, November 13, 2023

First and foremost, most of the cashiers at ALDI are awesome! The cashier by the name of Nakita was very rude and very impatient! She just threw my groceries in the buggy which I thought was rude. While I was standing in front of the buggy waiting to pay for my items, Nakita asked me to remove my items because she needed her buggy which is understandable. However, Nakita did not give me enough time to finish paying for my items before she proceeded to roll the buggy over my feet. I had to push the buggy back and verbally inform her that she was going to roll that heavy buggy over my feet. Instead of her apologizing, Nakita ignored me. Nakita's actions were very unprofessional, impatient of her, and she could have injured my right foot.

From my perspective, this is a bad look for ALDI's, and Nakita could have waited until I was done or asked to use another buggy from the next customer like everyone else does. Unfortunately, this was my first negative experience with an ALDI's cashier.

Next, to express my concerns, I did address the issues before I walked out and she was still rude, I brought this incident to her manager / supervisor attention as well, and the manager apologized.

Moving forward, I understand that cashiers have a quota to make, but that doesn't include being disrespectful to customers because you are in a rush. I believe that Nakita needs to be trained on how to interact with customers, to make better decisions, and de-escalation tactics. As I verbally informed Nakita that she works for ALDI, I don't. Meaning that she should represent ALDI"s as an employee.

Lastly, Nakita a beautiful young lady with a very nasty disposition. These qualities in a cashier will ruin ADLI's reputation for giving fast and friendly service.

Sincerely,

Ms. Diggs