Alaska Airlinescustomer service supervisor

1

After booking a reservation 10 minutes ago, on what used to be the airline that I regularly fly, I called customer service to inquire about a possible change in my reservation. The CS rep (Bob) was initially upbeat, but was unhelpful, so I asked to speak with a supervisor. During my conversation with the supervisor, where I proceeded to ask normal questions regarding whether or not they honor other airline prices - she proceeded to speak to me like I was an idiot, and was very short and beyond rude. Being the mild mannered person I am, I told her that she did not have to be rude, as it was her JOB to answer my questions. KISS MY ###. Alaska, maybe you should hire people who are PERSONABLE in customer service. Ridiculous

Responses

  • To
    Toomuchtravel Jan 02, 2010

    I try to avoid Alaska, sometimes at considerable cost, just to avoid the unsupervised and rude gate agents in Helena, MT.
    Tonight I had the opportunity to just observe a Horizon gate agent while I waited for my Delta flight. It was amazing. One passenger after another, treated rudely and rushed. I have experienced many rude and unhelpful Horizon agents in Helena, and this one was no different. Just a little extra "care less" attitude.
    Alaska, ARE YOU LISTENING?...This can be fixed you know.

    0 Votes
  • Ra
    rao raghavendra s. Oct 12, 2014

    recored Locator AKAUFQ from Pasco to Seattle and return flight on 11th Oct. 2014 fl.No. 2106k Mrs.Nagarathna Rao, 72 years
    Wheel Chair traveller. I am her husbend 78 years, giving this complaint. We were placed at the gate C2B to come fly back to Pasco
    from Seattle. The Boarding at 1.10 PM but were there at 12 noon. At 1.15 I went to the counter, no body was there still theprevious
    departure fl.No. to Portland was there. Then I went to next counter, no body was there. Then I want to third counter, luckely some
    oned was there, at that point, time was 1.25 pm. Then she told us the gate haws been changed to N gate No. 12. Means look for an
    elevator, go down, catch the train, get down, catch the elevator go up and go to N 12. WITH THE HELP OF A WHEEL CHAIR.
    iN THAT COUNTER REP. CALLED FOR AN WHEELCHAIR HELP ALTHOUGH 5 WHEEL CHAIRS AND ATTENDENT WAS
    STANDING BESIDE THECOUNTER. i WAITYED 8 MINUTES, NO BODY CAME AND I REQUESTED THAT ATTENDENT WHOWAS
    STANDING WHEEL CHAIR ANDSHOWED THE BOARDING PASS, IMMEDIATELY SHE ASKEED MY WIFE AND PUSHING
    THE WHEEL CHAIR FAST;, REMEMBER I AM HEARTPATIENT AGED 78 RUNNING ALL THE WAY TO N.GATE. ONLY 3 MINUTES
    WAS THERE TO CATCH FLIGHT. THERE IS A LACK OF COMMUNICATION AND NOT GETTING HELP TO CUSTOMERS ESPECIALLY WHEEL CHAIR CUSTOMER. THIS IS A VERY BAD EXPERIENCE. MY FEELINGS ARE NOTHING BUT SINCERE COMPLAINTS TOWARDS ALASKA AIR LINES ADMN. I SERIOUSLY THINK TO TRAVEL IN A BUS TO SEATTLE RATHER THAN
    IN YOUR AIR LINES.
    YOURS VERY TRULY
    RAGHAVENDRA RAO E.MAIL sahasraghotmail.com ph: 509-783-8518

    0 Votes

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