The complaint has been investigated and
resolved to the customer's satisfactionResolved Alamo — stole my money out of my purse
resolved to the customer's satisfaction
I rented a car in April 2015 from Alamo in Chattanooga, TN. I returned the car 6 hours later and left my purse in the car. I locked the car and returned the keys. I went back in 20 min and the car was in the wash bay. The Alamo attendants had gone through my purse and took all on my cask $330.00. They would not give it back and the airport police told me this operation was "very shady" and that they had numerous complaints. I spoke to district managers, corporate numerous times and they did not care or do anything to get my money back. HEY ALAMO - GIVE ME MY MONEY
The complaint has been investigated and resolved to the customer's satisfaction.
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Thank you for bringing this to our attention Jen. Please send us a detailed email to [email protected] with complete details such as: contact information and reservation/rental agreement number. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. Please reference [protected]. -Tatiana
Jen, we are always happy to help. We will gladly pass along a description of your item to the Chattanooga Regional Office for you, so they can keep a close watch for it. I have forwarded them your contact information so that they can contact you upon locating it, in order to arrange its immediate return to you. In the meantime, if you have any further questions or concerns, please do not hesitate to contact us at [email protected] Please reference [protected]. -Tatiana